Dear Ascott Guest,
Thank you very much for taking the time to share your experience and choosing Ascott Macau during your visit.
We are delighted to have your high admiration in so many aspects, especially our staff service, room environment and equipment. Due to the size of the property with limited units supply, we will definitely study the feasibility of providing shuttle bus services against our business needs. The breakfast buffet which is provided by our third-party restaurant and we will transfer your feedback to the operator.
Once again, thank you and look forward to the pleasure of welcoming you back to the hotel for another fabulous stay in the near future.
Thank you.
so much than we expected very nice hotel, bed room/ bathroom was luxurious. we are very happy and would like come back here again. Staff is very very nice and helpful.
Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at Ascott Macau. We are pleased to learn that you were satisfied with our hotel. Your feedback is truly encouraging for the entire team and we will continue to carry forward our service principles for the comfort and satisfaction of our guests. Once again, thank you for your sharing and look forward to the pleasure of welcoming you back soon. Thank you
No free parking, ok, maybe it’s my fault not to check carefully but the indoor pool was rent to a private swimming class and it’s occupied till 7pm on Sunday and it’s not told until I checked in and saw the notice on the desk! And no breakfast available even you are willing to pay
ผู้เข้าพักจริง
เข้าพัก 1 คืน, กันยายน 2021
การตอบกลับจาก Ascott Macau วันที่ 7 ก.ย. 2021
Dear Ascott Guest, Thank you for sharing your comments with us following your recent stay at Ascott Macau. Please accept our utmost sincere apologies for the lapse in our service and the inconvenience this may have caused you. Please rest assured that we have addressed your comment to our team for attention and get improvement immediately. We hope that future guests (which, hopefully, includes you) will find at least the areas highlighted to be in better-improved condition as a result. Once again, thank you very much for your feedback and we definitely look forward to welcoming and serving you again soon. Thank you.
Dear Ascott Guest,
Thank you for taking the time to share your positive comments with us following your recent stay at Ascott Macau. We are absolutely pleased to learn that you were satisfied with our room, hotel environment, location and service. We are proud that we were able to contribute to making your trip wonderful in Macau. Your feedback is truly encouraging for the entire team and we will continue to carry forward our service principles for the comfort and satisfaction of our guests. Once again, thank you for your sharing and look forward to the pleasure of welcoming you back soon.
Thank you.
Dear Ascott Guest,
Thank you for taking the time to share your positive comments with us following your recent stay at Ascott Macau. We are absolutely pleased to learn that you were satisfied with the overall service and proud that we were able to contribute making your trip wonderful in Macau. Your feedback is truly encouraging for the entire team and we will continue to carry forward our service principles for the comfort and satisfaction of our guests. Once again, thank you for your sharing and look forward to the pleasure of welcoming you back soon.
Thank you.
Dear Ascott Guest, Thank you very much for taking the time to share your Ascott experience. We are glad to learn you are satisfied with our overall services during your stay. Thank you for your positive feedback and for sure we will keep on providing the best service to our guests in the future. Thank you very much for your satisfaction again and we look forward to welcoming you back soon. Thank you.
We stayed at Ascott for 3 days and 2 nights. I love our executive suite. It feels like home. However, their wifi is so slow if you’re using your mobile phone but it was fast using a laptop.