Hiking

Reviews of Holiday Inn Express Hotel & Suites Hollywood Walk of Fame, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 593 out of 1007 reviews" "
Rating 8 - Good. 276 out of 1007 reviews" "
Rating 6 - Okay. 74 out of 1007 reviews" "
Rating 4 - Poor. 39 out of 1007 reviews" "
Rating 2 - Terrible. 25 out of 1007 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jefferson

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast
Stayed 2 nights in Mar 2024
Response from Luke Alexander on 26 Mar 2024
Dear Jefferson,Thank you for your positive review of our fantastic hotel. Our breakfast staff do an awesome job, and we are glad they made you feel at home, during breakfast time. Thank you again for sharing with us your experience, and we hope to welcome you back again soon.Best Regards, Luke AlexanderGuest Relations Marketing

4/10 Poor

Manuel

Travelled with family and small children
Disliked: Cleanliness, amenities
Front desk attendant was very dry and awkward. Found a roach in the shower after coming back from a day at Universal.
Stayed 2 nights in Mar 2024
Response from Luke Alexander on 25 Mar 2024
Dear Manuel,Thank you for your feedback. We are so sorry to hear that you had a poor experience at our hotel. This feedback, regarding hotel noise you experienced, will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.We would like to invite you to give us a try again on your next trip to LA. It will be our pleasure to make your next stay more pleasant by providing you with the high standards of service which we are known for. Have a great rest of 2024 year!Sincerely,Luke AlexanderGuest Relations Marketing

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable for my family. 5 min walk to walk of fame and more. Breakfast included with great service.
Stayed 1 night in Mar 2024
Response from Luke Alexander on 24 Mar 2024
Dear Roberto,Thank you so much for choosing our hotel as your preferred accommodation. I am glad that we are continuing to meet guests expectations when it comes to our room accommodations and staff service. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Holiday Inn Express Hollywood Walk of Fame a leader in excellence for many more years to come. Have a great rest of 2024 year!Kind Regards,Luke AlexanderGuest Relations Marketing

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Corey on 24 Mar 2024
Dear Susan,When you stay here it's like a home away from home. It makes us happy to read we have met your expectations and that our Hollywood location, amenities and renovated room accommodations were suitable to all your needs. Thank you for choosing Holiday Inn Express Hollywood Walk of Fame.Sincerely,Luke AlexanderGuest Relations Marketing

10/10 Excellent

BRITTANY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Universal Studios. Room was clean and spacious. Nice breakfast. Staff was also very friendly.
Stayed 1 night in Mar 2024
Response from Luke Alexander on 13 Mar 2024
Dear BRITTANY,Thank you! It is greatly appreciated when we have guests letting other future guests know what a great value we really are. Our location, newly renovated accommodations and complimentary breakfast is definitely a great value plus we have a great staff team that is always ready to help you. Thanks for the special kind words regarding our breakfast staff! We look forward to the opportunity of serving you again in the near future. Have a wonderful 2024!Best Regards,Luke AlexanderGuest Relations Marketing

8/10 Good

Arnaud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, great breakfast, great staff (especially the ones taking care of the breakfast). Only downside: our room was a little humid.
Stayed 2 nights in Feb 2024
Response from Luke Alexander on 7 Mar 2024
Dear Arnaud,Thank you for the amazing, detailed review. I am glad that we are always able to meet your expectations when it comes to our room accommodations, staff service and breakfast. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Holiday Inn Express Hollywood Walk of Fame a leader in excellence for many more years to come. We look forward to the opportunity of serving you next year.Sincerely,Luke AlexanderGuest Relations Marketing

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
The place is modern and chic. I have stayed at every hotel around including Loewes and the Roosevelt and the w. This place is just as nice as far as the rooms. The breakfast area looks good and would have been heaven for me as a kid. Honestly the rooms are very nice and mosern. Linens were amazing. If you have kids, come here!! The pool is not the focus, not should it be in Hollywood. Pools here are more like photo shoots anyway.
Stayed 1 night in Feb 2024
Response from Luke Alexander on 28 Feb 2024
Dear Courtney,Thank you for taking the time to share your warm thoughts from your recent stay! It's a pleasure knowing that our room accommodations exceeded your expectations. We love the compliments on our linen."The place is modern and chic. I have stayed at every hotel around including Loews and the Roosevelt and the w. This place is just as nice as far as the rooms. The breakfast area looks good and would have been heaven for me as a kid."We also believe that our location is ideal and satisfied that you also found the Holiday Inn Express Hotel & Suites Hollywood Hotel Walk of Fame to be situated centrally to most Hollywood attractions. We look forward to welcoming you back in the near future.Sincerely,Luke AlexanderGuest Relations Marketing

10/10 Excellent

Sandalee

Stayed 1 night in Feb 2024
Response from Corey on 20 Mar 2024
Dear Sandalee,Thank you so much for taking the time to leave us your feedback regarding Holiday Inn Express Hollywood Walk of Fame. We appreciate your 5 out of 5 rating!We know you have many choices when it comes to lodging and hope you will continue to choose Holiday Inn Express Hollywood Walk of Fame for your future travel needs. Kind Regards,Luke AlexanderGuest Relations Marketing

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude
Stayed 1 night in Feb 2024
Response from Luke Alexander on 21 Feb 2024
Dear Jason,Thank you for staying with us and sharing your hotel stay experience with us. I am glad you enjoyed our comfortable modern and clean renovated hotel. Thanks for pointing out our complimentery breakfast and how great staff support was. We appreciate all the feedback to ensure we provide the best level of service. We look forward to the opportunity of serving you in the future.Best Regards,Luke AlexanderGuest Relations Marketing

10/10 Excellent

Charles Sanders

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers at the hotel are all very friendly and helpful. The room was great and we would stay there again if we ever go back t LA.
Stayed 5 nights in Jan 2024
Response from Luke Alexander on 31 Jan 2024
Dear Charles Sanders,Thank you for taking the opportunity to offer such glowing feedback from your recent stay. It is a great pleasure to hear you thoroughly enjoyed your time with us.You have said it best: "The workers at the hotel are all very friendly and helpful."We strive to provide our guests with excellent level of customer service, and it seems we truly succeeded on that end. Thank you again for your review and we look forward to the opportunity of serving you again in the near future. Have a wonderful rest of the year!Best Regards,Luke AlexanderGuest Relations Marketing

10/10 Excellent

Luke

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well located and close to universal studios and Dolby theatre annf has a nice buffet breakfast included, staff were really friendly - the only thing to plan is that laundry is only open between 8am and 8pm so need to plan if need to do washing
Stayed 4 nights in Jan 2024
Response from Luke Alexander on 25 Jan 2024
Dear Luke,Thank you so much for choosing our hotel as your preferred accommodation. I am glad that we are continuing to meet guests' expectations when it comes to our room accommodations and staff service. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Holiday Inn Express Hollywood Walk of Fame a leader in excellence for many more years to come. Have a great 2024 year!Best Regards, Luke AlexanderGuest Relations Marketing

10/10 Excellent

GABRIELA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly, hotel is clean. Family friendly!
Stayed 1 night in Jan 2024
Response from Luke Alexander on 24 Jan 2024
Dear GABRIELA,We are smiling to know that our hotel staff service is top notch and impressed you. Thank you for taking the opportunity to offer such glowing feedback from your recent stay. It is a great pleasure to hear you thoroughly enjoyed your time with us. It is also nice to read that you found our whole staff to be engaging and friendly. We strive to provide our guests with excellent level of customer service and it seems we truly succeeded on that end. Thank you again for your review and we look forward to the opportunity of serving you again in the near future. Have a wonderful rest of the year!Sincerely,Luke AlexanderGuest Relations Marketing

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelled with teens , great location. Staff very helpful n friendly Would stay again
Stayed 3 nights in Jan 2024
Response from Corey on 22 Jan 2024
Dear Amy,Thank you for taking the time to offer your wonderful feedback from your recent stay. I'm happy to hear our staff continue to make positive impressions with each new and returning guests. We will pass on your compliments to our staff to let them know their service made a great impact on your stay. It was a pleasure having you stay at the Holiday Inn Express Hotel & Suites Hollywood Hotel Walk of Fame and we look forward to welcoming you back in the near future. Have a great rest of 2024 year!Best Regards,Luke AlexanderGuest Relations Marketing

4/10 Poor

Flora

Travelled with family and small children
Liked: Property conditions & facilities
Not regular parking, they force you to pay for a valet parking only $45 a night. That’s insane.
Stayed 2 nights in Jan 2024
Response from Luke Alexander on 18 Jan 2024
Dear Flora,We encourage constructive criticism so we may be able to learn and grow but unfortunately it doesn't sound like the fundamental characteristics of the hotel failed to meet your expectations. Front desk staff is always available to tackle any room issues you might have during your stay. Thank you once again for your comments, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us direct.Sincerely,Luke AlexanderGuest Relations Marketing

2/10 Terrible

Lawona

False advertisement on room.
Stayed 1 night in Dec 2023
Response from Luke Alexander on 8 Jan 2024
Thank you for writing a review about our property. It makes us happy to read we have met your expectations and that our Hollywood location, amenities and renovated room accommodations were suitable to all your needs. Sincerely,Luke AlexanderGuest Relations Marketing

8/10 Good

Antonio J

Stayed 1 night in Dec 2023
Response from Luke Alexander on 2 Jan 2024
Dear Antonio J,Thank you so much for taking the time to leave us your feedback regarding Holiday Inn Express Hollywood Walk of Fame.We know you have many choices when it comes to lodging and hope you will continue to choose Holiday Inn Express Hollywood Walk of Fame for your future travel needs. Happy New Year!Kind Regards,Luke AlexanderGuest Relations Marketing

10/10 Excellent

Zubeda Abdullah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Dec 2023
Response from Luke Alexander on 29 Dec 2023
Dear Zubeda Abdullah,Thank you! It is greatly appreciated when we have guests letting other future guests know what a great value we really are. We are so pleased to hear that our staff made this trip flawless. It was a pleasure having you stay with us, and we look forward to welcoming you back in the near future. Have a great new year!Sincerely,Luke AlexanderGuest Relations Marketing

8/10 Good

Sukhwinder

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Dec 2023
Response from Luke Alexander on 29 Dec 2023
Dear Sukhwinder,Thank you! It is greatly appreciated when we have guests letting other future guests know what a great value we really are.Our location, newly renovated accommodations and complimentary breakfast is definitely a great value plus we have a great staff team that is always ready to help you. We look forward to the opportunity of serving you again in the near future. Have a wonderful new year and best wishes to you and your family.Best Regards,Luke AlexanderGuest Relations Marketing

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Luke Alexander on 29 Dec 2023
Dear Melissa,Hope all is well with you. We are so glad that you had an awesome stay with us and appreciate you taking note of all our hard work and attention to detail. It is great to hear that our staff made this trip both comfortable and exciting for you. It was a pleasure having you stay with us. We look forward to welcoming you back in the near future. Have an awesome new year! Sincerely,Luke AlexanderGuest Relations Marketing

10/10 Excellent

Abhishek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Luke Alexander on 27 Dec 2023
Dear Abhishek,Thank You for the 5 rating! We greatly appreciate it when we have guests letting other future guests know what a great value we really are.We look forward to the opportunity of serving you in the future. Thank you for choosing Holiday Inn Express Hollywood Walk of Fame.Sincerely,Luke AlexanderGuest Relations Marketing

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay. Hotel is close to Hollywood Blvd and all the kitschy hollywood fun. They even held our luggage for a few hours after checkout while we checked out the sights...for free!
Stayed 2 nights in Dec 2023
Response from Corey on 27 Dec 2023
Dear Timothy,Thank you for staying with us. We appreciate you taking note of all our hard work and attention to detail. It is great to hear that our staff made this trip both perfect and wonderful for you. It was a pleasure having you stay with us! We look forward to welcoming you back in the near future. Have a great rest of the year!Warmest Regards,Corey BoucheGeneral Manager

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Luke Alexander on 27 Dec 2023
Dear Amy,Thank you for writing a review about our property. It makes us happy to read we have met your expectations and that our Hollywood location, amenities and renovated room accommodations were suitable to all your needs. We look forward to the opportunity of serving you in the future. Thank you for choosing Holiday Inn Express Hollywood Walk of Fame.Sincerely,Luke AlexanderGuest Relations Marketing

8/10 Good

Ivonne

Stayed 2 nights in Dec 2023
Response from Luke Alexander on 11 Jan 2024
Dear Ivonne,Thank you for taking a moment to share your warm feedback on your stay with us. I am happy to hear your excitement towards the hotel. We here at the Holiday Inn Express Hotel & Suites Hollywood Hotel Walk of Fame pride ourselves on delivering the best level of customer service to ensure an awesome stay and it seems like we succeeded on this end. Thank you again for sharing with us your experience, and we hope to welcome you back again soon. Happy New Year!Sincerely,Luke AlexanderGuest Relations Marketing

10/10 Excellent

Raul

Stayed 2 nights in Dec 2023
Response from Luke Alexander on 10 Jan 2024
Dear Raul,Thank you for taking the time to offer your wonderful feedback from your recent stay.Please come see us again, soon. It will be our honor to be your welcoming hosts on your next trip to Hollywood. Have a great rest of the year!Best Regards,Luke AlexanderGuest Relations Marketing

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff very attentive friendly people
Stayed 3 nights in Dec 2023
Response from Luke Alexander on 19 Dec 2023
Dear Timothy,We love great reviews! Glad to hear that you enjoyed our location very much, renovated rooms and our professional staff service. Your comments will be shared with our entire staff, as reminder to continue their efforts to make the Holiday Inn Express Hollywood Walk of Fame a great place to stay. You have many choices when it comes to lodging and we thank you for choosing Holiday Inn Express Hollywood Walk of Fame for your travel needs.Sincerely,Luke AlexanderGuest Relations Marketing

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean place. Friendly staff.
Stayed 1 night in Dec 2023
Response from Alexander on 6 Dec 2023
Dear Donald,Looks like you had an awesome stay with us! Thank you for taking the time to review the Holiday Inn Express Hotel & Suites Hollywood Hotel Walk of Fame. Our staff works hard to provide an excellent experience for our guests so I am pleased to see that you had a great breakfast room experience and that you were able to find everything you needed during your stay. We look forward to seeing you again when you are in the area. Sincerely,Luke AlexanderGuest Relations Marketing

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alexander on 6 Dec 2023
Dear Diane,Yes, only a few minutes from Hollywood Walk of Fame! Our team members are thrilled to hear that you enjoyed our room accommodations, hotel amenities, and friendly atmosphere. It's a pleasure to see that your entire experience, from our comfortable rooms to our central location were of great value to you during your stay with us. It will be our pleasure to be your gracious and friendly hosts the next time you're in Hollywood!Sincerely,Luke AlexanderGuest Relations Marketing

8/10 Good

Cherry

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2023
Response from Corey on 19 Dec 2023
Dear Cherry,Thank you for staying with us. We appreciate you taking note of all our hard work and attention to detail.Be sure to come see us again during your next trip to LA. We look forward to welcoming your back. Best Regards, Luke AlexanderGuest Relations Marketing

8/10 Good

TAI-KUEI

Stayed 1 night in Nov 2023
Response from Corey on 17 Dec 2023
Dear TAI-KUEI,Big thank you for taking the time to review the Holiday Inn Express Hotel & Suites Hollywood Hotel Walk of Fame. Our staff works hard to provide an excellent experience for our guests, so I am pleased to see that you had a great check-in, room experience and that you were able to find everything you needed during your stay. We look forward to seeing you again when you are in the area. Sincerely,Luke AlexanderGuest Relations Marketing

4/10 Poor

ABHAY

Stayed 3 nights in Nov 2023
Response from Corey on 13 Dec 2023
ABHAY,We love that you had an amazing stay. Thank you for reaching out to us and letting us know how your stay was. We look forward to welcoming you back in the near future, for a longer vacation stay! Have a wonderful rest of the year and Happy Holidays! Sincerely,Luke AlexanderGuest Relations Marketing

10/10 Excellent

Denise, Hermiston

Travelled with family
Liked: Cleanliness, amenities
Lots of road noise poolis outdoors and NO hot tub.
Stayed 4 nights in Nov 2023
Response from Luke Alexander on 22 Nov 2023
Dear Denise,Thank you for reaching out to us and letting us know how your stay was. I am so happy to hear you enjoyed your stay with us during your trip to LA and thrilled to know that everything was up to par during your time with us. We also believe that our location is ideal and satisfied that you also found the Holiday Inn Express Hotel & Suites Hollywood Hotel Walk of Fame to be situated conveniently near the Hollywood Bowl and Hollywood Walk of Fame. It was a pleasure having you stay with us! We look forward to welcoming you back in the near future. Sincerely,Luke AlexanderGuest Relations Marketing

4/10 Poor

Jorge

Stayed 1 night in Nov 2023
Response from Luke Alexander on 11 Dec 2023
Dear Jorge,Thank you! From the front desk to the breakfast staff, we make sure to make you feel at home during your stay with us. We here at the Holiday Inn Express Hotel & Suites Hollywood Hotel Walk of Fame pride ourselves on delivering the best level of customer service to ensure an awesome stay and it seems like we succeeded on this end. Thank you again for sharing with us your experience, and we hope to welcome you back again soon. Happy Holidays!Best Regards,Luke AlexanderGuest Relations Marketing

6/10 Okay

Leonardo

Stayed 1 night in Nov 2023
Response from Luke Alexander on 11 Dec 2023
Dear Leonardo,Our staff works hard to provide an excellent experience for our guests, so I am pleased to see that you had a great check-in, room experience and that you were able to find everything you needed during your stay. We look forward to seeing you again when you are in the area. Sincerely,Luke AlexanderGuest Relations Marketing

4/10 Poor

Enrique

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I was blindsided by the very expensive valet only parking. It was not clear in the email or the app. The description did not include a dollar sign $ and so technically the cost was disclosed, but in the shadiest way I have ever seen. The hotel was squeezed between some really gross businesses and the streets nearby were just gross. Yes it is the area I was in but for the cost I was expecting better. The breakfast was good and the people working the breakfast were pretty awesome.
Stayed 2 nights in Nov 2023
Response from Corey on 27 Nov 2023
Enrique,This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future. Thank you for staying with us.Kind Regards,Luke AlexanderGuest Relations Marketing

2/10 Terrible

Marina

Stayed 1 night in Nov 2023
Response from Alexander on 6 Dec 2023
Dear Marina,It was a pleasure having you stay at the Holiday Inn Express Hotel & Suites Hollywood Hotel Walk of Fame and we look forward to welcoming you back in the near future.Best Regards, Luke AlexanderGuest Relations Marketing

10/10 Excellent

Ahilleas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Luke Alexander on 11 Nov 2023
Dear Ahilleas,Thank you for taking the time to write such an awesome review about your recent stay with us.You have many choices when it comes to lodging and we thank you for choosing Holiday Inn Express Hollywood Walk of Fame for your travel needs.Sincerely,Luke AlexanderGuest Relations Marketing

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the proximity to the Hollywood Bowl. Hotel was clean, wonderful valet service, great breakfast variety. Felt safe- secure hotel
Stayed 3 nights in Nov 2023
Response from Luke Alexander on 11 Nov 2023
Dear Joanne,Thank you, Joanne! We're very happy to hear that you enjoyed our hotel very much during your recent stay. It's a pleasure to hear that our newly clean renovated hotel and close to the Hollywood Walk of Fame made this an enjoyable experience for you. Please come see us again, soon. It will be our honor to be your welcoming hosts on your next trip to Hollywood. Have a great rest of the year!Sincerely,Luke AlexanderGuest Relations Marketing

6/10 Okay

Bill

Stayed 1 night in Nov 2023
Response from Luke Alexander on 8 Nov 2023
Bill,It was a pleasure having you stay at the Holiday Inn Express Hotel & Suites Hollywood Hotel Walk of Fame and we look forward to welcoming you back in the near future. Have a great rest of 2023 year!Best Regards,Luke AlexanderGuest Relations Marketing

10/10 Excellent

Rachel

Stayed 1 night in Nov 2023
Response from Luke Alexander on 27 Nov 2023
Dear RachelWe are so thrilled to hear that you enjoyed our room accommodations, hotel amenities, and friendly atmosphere. It's a pleasure to see that your entire experience, from our comfortable rooms to our central location were of great value to you during your stay with us.It will be our pleasure to be your gracious and friendly hosts the next time you're in Hollywood. See you next time and have a great rest of the year!Sincerely,Luke AlexanderGuest Relations Marketing

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Luke Alexander on 5 Nov 2023
Dear Arturo,Our team members are thrilled to hear that you enjoyed our room accommodations, hotel amenities, and friendly atmosphere. It's a pleasure to see that your entire experience, from our comfortable rooms to our central location were of great value to you during your stay with us. It will be our pleasure to be your gracious and friendly hosts the next time you're in Hollywood. See you next time and have a great rest of the year!Sincerely,Luke AlexanderGuest Relations Marketing

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and comfortable. Spacious rooms! I love the security that you can’t use the elevator to get to the rooms unless you have a keycard to scan. There’s drinks/snacks for purchase in the lobby if you need waters/sodas/snacks for your room. Friendly, helpful staff. We got there early and couldn’t check in until 3pm so we left our luggage with the hotel and when we came back everything was safe and secure waiting for us. Breakfast was fresh and full of food. Not crowded. I enjoyed my stay but still want to give some slight cons. -If your room is facing the street there will be a lot of noise all times of night. Crazy traffic depending on if there’s an event at the Hollywood Bowl. - I came back from a full day of exploring and my room wasn’t cleaned. When I called the front desk they told me I had to REQUEST house keeping which I wasn’t aware of. - I sent a couple of emails before my stay that went unanswered. - The AC unit can get loud - My Fifth Third Bank card wouldn’t go through at this location. It kept declining when I attempted to do the $150 deposit or when I tried to buy a $3 water. I used my Cashapp card and it worked fine. But other than that I will definitely stay again.
Stayed 2 nights in Oct 2023
Response from Luke Alexander on 1 Nov 2023
Dear Jeanette,Thank you for your review. We are so sorry to hear that you had a poor experience at our hotel. This feedback, regarding hotel noise you experienced, will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.Our front desk team is always available to correct any issues you might have with your room accommodations, parking and other services quickly and efficiently. We would like to invite you to give us a try again on your next trip to LA. We are rated #8 of 413 Hotels in Los Angeles and it will be our pleasure to make your next stay more pleasant by providing you with the high standards of service which we are known for.Sincerely,Luke AlexanderGuest Relations Marketing

10/10 Excellent

Charife

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Muy limpio y excelente personal muy atentos en todo.
Stayed 2 nights in Oct 2023
Response from Luke Alexander on 1 Nov 2023
Dear Charife,We are thrilled to hear that you had a great experience at the Hollywood Holiday Inn Express Walk of Fame. Our staff take great effort in providing attentive service to all our guests while you stay with us. Be sure to come see us again during your next trip to Hollywood. We look forward to welcoming you back in the near future.Best Regards,Luke AlexanderGuest Relations Marketing

10/10 Excellent

Chelsea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Rooms were clean, property staff were super friendly, and the breakfast was above and beyond any continental breakfast I've had. Marieta was super sweet and friendly with a great smile. I will be staying here for any future concerts I attend at the Bowl.
Stayed 1 night in Oct 2023
Response from Luke Alexander on 1 Nov 2023
Dear Chelsea,Yes, truly only 10-minute drive to Universal Studios and 8-minute walk to Hollywood Walk of Fame! Thank you for reaching out to us and letting us know how your stay was. I am so happy to hear you enjoyed your stay with us during your trip to LA and thrilled to know that everything was up to par during your time with us. We look forward to welcoming you back in the near future.Best Regards, Luke AlexanderGuest Relations Marketing

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Luke Alexander on 27 Oct 2023
Dear Anonymous,We are smiling to know that our hotel staff service is top notch and impressed you. Thank you for taking the opportunity to offer such glowing feedback from your recent stay. We strive to provide our guests with excellent level of customer service, and it seems we truly succeeded on that end. Thank you again for your review and we look forward to the opportunity of serving you again in the near future. Have a wonderful rest of the year!Sincerely,Luke AlexanderGuest Relations Marketing

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great staff. Only downside was that it’s on an extremely busy street.
Stayed 2 nights in Oct 2023
Response from Luke Alexander on 26 Oct 2023
Dear Kelly,You're in Hollywood. Expect red carpet movie premiers, Artists receiving a star on Hollywood Walk of Fame and Hollywood Bowl having epic concerts. Expect traffic. We here at the Holiday Inn Express Hotel & Suites Hollywood Hotel Walk of Fame pride ourselves on delivering the best level of customer service to ensure an awesome stay and it seems like we succeeded on this end. Thank you for staying with us and we hope that you would consider staying with us again.Kind Regards,Luke AlexanderGuest Relations Marketing

8/10 Good

Andrew

Stayed 2 nights in Oct 2023
Response from Luke Alexander on 11 Nov 2023
Dear Andrew,Thank you! We here at the Holiday Inn Express Hotel & Suites Hollywood Hotel Walk of Fame pride ourselves on delivering the best level of customer service to ensure an awesome stay and it seems like we succeeded on this end. Thank you again, we hope to welcome you back again soon.Best Regards,Luke AlexanderGuest Relations Marketing

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Luke Alexander on 20 Oct 2023
Dear Nancy,Thank you for taking a moment to share your warm feedback on your stay with us. I am happy to hear your excitement towards the hotel. We here at the Holiday Inn Express Hotel & Suites Hollywood Hotel Walk of Fame pride ourselves on delivering the best level of customer service to ensure an awesome stay and it seems like we succeeded on this end. Thank you again for sharing with us your experience, and we hope to welcome you back again soon.Sincerely,Luke AlexanderGuest Relations Marketing

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great for concert at Hollywood Bowl. Parking at hotel more secure and even cheaper than other options so we checked in and walked everywhere.
Stayed 1 night in Oct 2023
Response from Luke Alexander on 17 Oct 2023
Dear Dana,Thank you for writing a review about our property. It makes us happy to read we have met your expectations and that our Hollywood location, amenities and renovated room accommodations were suitable to all your needs. You have said it best: "Location was great for concert at Hollywood Bowl."We look forward to the opportunity of serving you in the future. Thank you for choosing Holiday Inn Express Hollywood Walk of Fame.Sincerely,Luke AlexanderGuest Relations Marketing

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Corey on 17 Oct 2023
Dear Matt,I can't wait to share this review with the rest of the hotel staff! Our team members are thrilled to hear that you enjoyed our room accommodations, hotel amenities, and friendly atmosphere. It will be our pleasure to be your gracious and friendly hosts the next time you're in Hollywood. See you next time and have a great rest of the year!Sincerely,Luke AlexanderGuest Relations Marketing

10/10 Excellent

Nicole

Stayed 2 nights in Oct 2023
Response from Luke Alexander on 3 Nov 2023
Dear Nicole,It is a great pleasure to hear you thoroughly enjoyed your time with us. It is also nice to read that you found our whole staff to be engaging and friendly. We strive to provide our guests with excellent level of customer service, and it seems we truly succeeded on that end. Thank you again for your review and we look forward to the opportunity of serving you again in the near future. Have a wonderful rest of the year!Sincerely,Luke AlexanderGuest Relations Marketing