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Reviews of Holiday Inn Express London - Croydon, an IHG Hotel

3 out of 5
Holiday Inn Express London - Croydon, an IHG Hotel
1 Priddys Yard Off Frith Rd, Croydon, England

Reviews

7.6

Good

Rating 10 - Excellent. 202 out of 1000 reviews" "
Rating 8 - Good. 460 out of 1000 reviews" "
Rating 6 - Okay. 223 out of 1000 reviews" "
Rating 4 - Poor. 79 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

2/10 Terrible

Louise

Stayed 1 night in Jul 2023

2/10 Terrible

Walter

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Only stayed one night out of the seven we were suppose to stay because of Covid 19 The room was a mess ripped mattress on the sofa bed horrible Didn’t make the bed like we asked ahead of time Didn’t give us a refund when we had to go home due to Clovid would not recommend this place to anyone
Stayed 6 nights in Mar 2020

10/10 Excellent

Muriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My prominent memory is friendly staff
The best asset of this hotel is the staff- particularly Nicky who greets everyone at breakfast as though they are her personal guests. Good location for links to central London.
Stayed 3 nights in Mar 2020
Response from GSA - Sheetal on 19 Mar 2020
Thank you for staying with us and for taking the time to post a review. We always want efficient and a stress less experiences for our guests. We are happy our staff met your expectations. We are happy you enjoyed your stay and we hope to see you soon again. Guest Service Assistant - Sheetal Sheetal Jorai Guest Service Assistant

6/10 Okay

Verified traveller

Weekend Stay
It was an ok stay for the weekend, the only thing is that the hotel was on a side street as if deliveries could be made to stores which I did not like and there was not sufficient parking, it was on a first come first serve basis (6 bays). They did have some drilling going on in the hotel which I found quite inappropriate especially if you are a paying guest. overall the staff were very nice and so was the breakfast.
Stayed 2 nights in Mar 2020
Response from GSA - Sheetal on 12 Mar 2020
Dear, Thank you so much for staying with us and sharing your feedback. We are happy our staff met your expectations. However, we apologize for the inconvenience with the surrounding area. We are glad you enjoyed our breakfast. We always want efficient and a stress less experiences for our guests, but after reading your review and I saw that we have failed to provide and deliver. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for your time and patience. Kind regards, GSA - Sheetal

6/10 Okay

PK, Edinburgh

Travelled with family
The staff were lovely, when you could get their attention. Late check in, rang the buzzer but got no ones attention though I could see three staff members. Two watched us (from the reception desk) walk over to the bar but no one came over to serve us a drink (until 10 minutes later when I went and got someone). The next morning called for an extra towel and it took an hour to get (two towels left for three people in a room). Sofa bed un-level; higher in the middle than both ends - comfortable otherwise. Toilet flush needed pumping a few times before I would go.
Stayed 1 night in Feb 2020
Response from GSM on 11 Mar 2020
Thank you so much for taking the time to write a review on your recent stay. I will investigate this matter personally and will do everything I can to ensure this does not happen again. We hope to welcome you back again in the future. Kind regards Kasongo Junior Guest Service Manager

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Basic hotel - being refurbed!
Hotel was being refurbished - which was not advertised until arrival. First room stank of glue fumes (new carpet). Got moved and the second room was ok. Hotel is very tired and dilapidated. Rooms have basically no soundproofing - I heard literally every word from next door. Breakfast was not great - build a bap, sausage/bacon/scrambled egg/beans were the hot options. No veggie or vegan alternatives for the hot food. Had to ask for soya milk every day. Orange/apple juice machines were always empty. Croissants and baps were hard/dry; but the mini muffins and sliced bread were ok. Not amazing, but not awful. I wouldn’t rush back.
Stayed 7 nights in Feb 2020
Response from GSM on 11 Mar 2020
Thank you so much for taking the time to write a review on your recent stay. I will investigate this matter personally and will do everything I can to ensure this does not happen again. We hope to welcome you back again in the future. Kind regards Kasongo Junior Guest Service Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Bedding was rather limited and found the room quite cold during the night. Otherwise very good value and would stay here again
Stayed 1 night in Feb 2020
Response from GSM on 11 Mar 2020
Thank you so much for taking the time to write a review on your recent stay. We hope to welcome you back again in the future. Kind regards Kasongo Junior Guest Service Manager

6/10 Okay

Verified traveller

Disliked: Staff & service
Not going to stay here again.
I did not enjoy at all and would not recommend anyone to come and stay here. I had called twice requesting early check in because my flight was landing early so they told me to come at 10:30am but even then i reached at 11:45am and was told that the room is not ready. We waited until 2pm that is when our room was ready even then after booking for a double bed we find that we have been given a twin bed room. We informed the manager and he mentioned that double bed is up on availability which was not mentioned on the site. The staff was rude and not co operative.
Stayed 2 nights in Feb 2020
Response from GSM on 11 Mar 2020
Thank you so much for taking the time to write a review on your recent stay. I will investigate this matter personally and will do everything I can to ensure this does not happen again. We hope to welcome you back again in the future. Kind regards Kasongo Junior Guest Service Manager

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from GSM on 11 Mar 2020
Thank you so much for taking the time to write a review on your recent stay. We hope to welcome you back again in the future. Kind regards Kasongo Junior Guest Service Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from GSM on 11 Mar 2020
Thank you so much for taking the time to write a review on your recent stay. We hope to welcome you back again in the future. Kind regards Kasongo Junior Guest Service Manager

8/10 Good

Verified traveller

Stayed 4 nights in Feb 2020
Response from GSA - Sheetal on 24 Feb 2020
Dear guest, Thank you so much for staying with us and sharing your feedback. We are happy you enjoyed your stay and we hope to see you soon again. GSA - Sheetal

10/10 Excellent

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from GSA - Sheetal on 24 Feb 2020
Dear Robert, Thank you so much for staying with us and sharing your feedback. We are happy you enjoyed your stay and we hope to see you soon again. GSA - Sheetal

6/10 Okay

Matthias

Disliked: Cleanliness, property conditions & facilities, room comfort
Okay hotel
Stayed there for one night because my plane was cancelled and there was no rooms available near the airport. The hotel is very cheap. Quality and the price of the room match. The employees were polite and very helpful.
Stayed 1 night in Feb 2020
Response from Guest Service Manager - Giulia Deriu on 20 Feb 2020
Dear Matthias, Thank you so much for staying with us and sharing your feedback. I am happy to read your positive comment and that our hotel has been opportune to your needs. I hope you will be coming back in the future. Kind regards,

10/10 Excellent

Ilka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Response from Guest Service Manager - Giulia Deriu on 20 Feb 2020
Dear Ilka, Thank you so much for staying with us and sharing your feedback. I am pleased to know your stay has been positive. Please do not hesitate to come back! Kind regards,

4/10 Poor

Tajinder

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor
Lobby and corridors stunk of weed and was very uncomfortable
Stayed 1 night in Feb 2020
Response from GSA - Sheetal on 7 Feb 2020
Dear Guest Thank you for staying with us and for taking the time to post a review. We always want efficient and a stress less experiences for our guests, but after reading your review and i saw that we have failed to provide and deliver. I will investigate this matter personally and will do everything I can to ensure this does not happen again. Again, thank you for your time and patience. Kind regards Guest Service Assistant - Sheetal

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very good
Stayed 1 night in Jan 2020
Response from Jessica Morais on 27 Jan 2020
Dear Martin, Thank you so much for staying with us and sharing your feedback. We are happy to know you had a positive experience. GSA - Jessica Morais

4/10 Poor

Shyrell

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Not a good stay!
The only good thing about the hotel was the staff. On my first day, it took me over an hour to find the car park because it was not located anywhere next to the hotel. I also wasn’t aware that I would have to pay for parking separately which ended up being about £16 in total. When I got to the room it was cold and I had to request an electric heater. On day two, my friends and I went down for breakfast and as I went to spread my bread I realised it was mouldy which the staff on duty didn’t seem too bothered about. When going out of the hotel, there was a lot of rubbish dumped by the bins and it looked extremely dirty. The vending machine inside the hotel stated that everything in the machine was £1 but when I selected something it was £2.50 per item. Despite this, some of the staff were very friendly and welcoming.
Just outside the hotel
Just outside the hotel.
Stayed 2 nights in Jan 2020
Response from Jessica Morais on 27 Jan 2020
Dear Shyrell, Thank you for staying with us and for taking the time to post a review. We would like to sincerely apologise for the issues you have encountered in your stay. We always strive for an efficient and stress less for our guests,rest assured we will investigate this matter further to ensure this does not happen again. Again, thank you for your time and patience. Kind regards. Guest Service Assistant - Jessica Morais

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Jessica Morais on 27 Jan 2020
Dear Guest, Thank you so much for staying with us and sharing your feedback. We are happy to know you had a positive experience. GSM - Jessica Morais

6/10 Okay

Khim Sim

Liked: Cleanliness, staff & service, room comfort
It needs to be brought up to dae
Maintenance was not efficent. First room we were given - TV and heating was down. Second room the only chair in room was dirty and ripped. Hot water was not consistent. Breakfast was adequate.
Stayed 1 night in Jan 2020
Response from Jessica Morais on 27 Jan 2020
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Express LONDON - CROYDON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for your loyalty .Guest Service Assistant- Jessica Morais

6/10 Okay

Adrian

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from GSA - Sheetal on 13 Jan 2020
Thank you for staying with us and for taking the time to post a review. We always want efficient and a stress less experiences for our guests. We hope that you will give us the opportunity to serve you again in the future. GSA - Sheetal

8/10 Good

Kristine

Liked: Staff & service, property conditions & facilities
Cold
It was cold ni heating in sight to out on either
Stayed 1 night in Dec 2019
Response from GSA-Maryam on 12 Jan 2020
Dear Sir/ Madam , Thank you so much for booking with us and taking the time out to write us a review. We shall investigate this matter and our apologies again and we hope that you enjoyed the rest of your experience at our hotel. Hope to see you again, best wishes! Kind Regards Maryam

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2019
Response from GSA- Maryam on 12 Jan 2020
Dear Sir/ Madam , Thank you so much for booking with us and taking the time out to write us a review. We hope you enjoyed your experience at our hotel. Hope to see you again, best wishes! Kind Regards Maryam

8/10 Good

Fahim

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good family hotel
I booked One room for 3 adults with one bed and one sofa bed but turned out that room was not going to accommodate more than two adults. I then asked for additional room for the third adult which they provided Very quickly at a good rate on the same floor . All hotel staff was very friendly. We felt very at home there.
Stayed 7 nights in Dec 2019
Response from GSM - Giulia Deriu on 7 Jan 2020
Dear Fahim, Thank you for staying with us and sharing your feedback. We are pleased to know you had a positive experience. We aim to make our guests feel comfortable and create a familiar atmosphere, while away from home. Glad it all got sorted quickly.

4/10 Poor

Deangelo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed there 4 nights didn’t change the sheets until the last night. First day didn’t clean the room. Tried to blame me for carpet stains I didn’t do.
Stayed 4 nights in Jan 2020
Response from GSM - Giulia Deriu on 7 Jan 2020
Dear Deangelo, Thank you for staying with us and sharing your feedback. We are sorry to hear about your experience and we will have a look into it with the housekeeping team.

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
My son was sick when we was there staff were extremely helpful when i needed help.
Stayed 1 night in Jan 2020
Response from Maryam on 5 Jan 2020
Dear Sir/Madam, Thank you so much for taking the time to write a review on your recent stay. I'm very pleased the team were there when you most needed them. We hope to welcome you back again in the future. Kind regards

10/10 Excellent

Maya

Stayed 1 night in Dec 2019

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good
Stayed 2 nights in Dec 2019
Response from Maryam on 5 Jan 2020
Dear Sir/Madam Thank you so much for taking the time to write a review on your recent stay. We hope to welcome you back again in the future. Kind regards

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from GSM - Giulia Deriu on 3 Jan 2020
Dear Holly, Thank you so much for staying with us and sharing your feedback. We are pleased to see a 10/10 and we hope you come back soon.

8/10 Good

syed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2019
Response from Maryam on 5 Jan 2020
Dear Sir/Madam Thank you so much for taking the time to write a review on your recent stay. We hope to welcome you back again in the future. Kind regards

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Bathroom smelled
Stayed 2 nights in Dec 2019
Response from Maryam on 5 Jan 2020
Dear Sir/Madam Thank you for taking the time to write a review on your recent stay. I'm very sorry to hear that, I will investigate this matter personally and will do everything I can to ensure this does not happen again. Kind regards

4/10 Poor

Ka Wa

Travelled with family
Disliked: Cleanliness, staff & service
Bad service
Bad breakfast reserved Crowd
Stayed 5 nights in Dec 2019
Response from Maryam on 5 Jan 2020
Dear Sir/Madam Thank you for taking the time to write a review on your recent stay. I'm very sorry to hear that you did not enjoy your Breakfast. I will investigate this matter personally and will do everything I can to ensure this does not happen again. Kind regards

8/10 Good

Sarthak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Maryam on 5 Jan 2020
Dear Sir/Madam Thank you so much for taking the time to write a review on your recent stay. We hope to welcome you back again in the future. Kind regards Maryam Guest Service Agent

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
great staff
Stayed 2 nights in Dec 2019
Response from Jay on 31 Dec 2019
Dear Kerry Thank you for taking the time to write a review on your recent stay. We are glad you enjoyed your stay and was happy with the staff. Again, thank you for your time and patience, We hope to welcome you back again in the future. Kind regards Kasongo Junior Guest Service Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Jay on 31 Dec 2019
Dear Kevin, Thank you for taking the time to write a review on your recent stay. We are glad you enjoyed your stay and was happy with the service you received. Again, thank you for your time and patience, We hope to welcome you back again in the future. Kind regards Kasongo Junior Guest Service Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk were great, nice and helpful. They were quick and efficient, which helped after a long flight and trek from Heathrow.
Stayed 1 night in Dec 2019
Response from Jay on 31 Dec 2019
Dear Dear guest, Thank you for taking the time to write a review on your recent stay. We are glad you enjoyed your stay and was happy with the service you received. Again, thank you for your time and patience, We hope to welcome you back again in the future. Kind regards Kasongo Junior Guest Service Manager

10/10 Excellent

John

Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from GSA - Sheetal on 2 Jan 2020
Dear guest, Thank you for taking the time to tell us about your experience at Holiday Inn Express LONDON - CROYDON. Guest Service Assistant - Sheetal

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Bfast was okay n as usual most of the staff were nice and supportive, except for one male who had no proper Custoner service skills and was quite patronising. I have stayed at this hotel numerous times, but this was the worst experience so far. Heating system is cr-p, and they dont mention this on their website. On day 1 oit of my 2 days stay, had to keep calling tjem to check the heating. Room and bathroom were freezing cold. The portable electeic heater was not circulating any heat in the bedroom. By day 2 - I was already moved to room nimber five as all the other rooms I tried were even worse. One, the septic tank leaked and Maintenance guy said they couldnt let anyone stay in that room, so kept trying other rooms but no heating whatsoever! One that seemed to have little heating made so much noise like a generator sound. Another room which was non-smoking, smelt strongly of tobacco and despite opening the window for like 3hrs 5he stale tobacco smell.was still strong.
Stayed 1 night in Dec 2019
Response from GSA - Sheetal on 2 Jan 2020
Dear guest, Thank you for staying with us and for taking the time to post a review. We always want efficient and a stress less experiences for our guests, but after reading your review, I saw that we have failed to provide and deliver. We are glad you enjoyed our breakfast. I will investigate this matter personally and will do everything I can to ensure this does not happen again.We hope that you will give us the opportunity to serve you again in the future. Again, thank you for your time and patience. Kind regards Guest Service Assistant - Sheetal

8/10 Good

Chaz, Petersfield

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff here are great, friendly & helpful and couldn't have been nicer. It's an Express Hotel so don't expect any old world charm or grand marble entrance, but it's clean, efficient and was very convenient. I'll be staying here again
Stayed 1 night in Dec 2019
Response from Jay on 31 Dec 2019
Dear Robert, Thank you for taking the time to write a review on your recent stay. We are glad you enjoyed your stay and was happy with the service you received. Again, thank you for your time and patience, We hope to welcome you back again in the future. Kind regards Kasongo Junior Guest Service Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a wonderful time as my first in Holiday Inn express West Croydon, took us a while with the address as we arrived evening, but the staff that evening was very helpful. Ca'nt remember their names, Sofia and another lady. Very comfortable bed, spacious room.Lovely Breakfast. Will make sure Holiday Inn Hotels is on the first of my list everytime.Thanks a lot!
Stayed 2 nights in Dec 2019
Response from Jay on 31 Dec 2019
Dear Dear guest, Thank you for taking the time to write a review on your recent stay. We are glad you enjoyed your stay and was happy with the service you received. Again, thank you for your time and patience, We hope to welcome you back again in the future. Kind regards Kasongo Junior Guest Service Manager

10/10 Excellent

Joel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Guest Service Manager - Sofia on 8 Dec 2019
Dear Joel, thank you for leaving us a wonderful review and we are thrilled your stay with Holiday Inn Express London Croydon was 10/10. We look forward to seeing you in the near future and hope you have a wonderful day. Many thanks.

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness
The room was absolutely noisy because of the air con and when reported it to staff they didn’t do anything about that and just advised to turn it off Many thanks not staying with you any more I even recorded a video how noisy it was
Stayed 1 night in Dec 2019
Response from GSA - Sheetal on 2 Jan 2020
Dear guest, Thank you for staying with us and for taking the time to post a review. We always want efficient and a stress less experiences for our guests, but after reading your review, I saw that we have failed to provide and deliver. I will investigate this matter personally and will do everything I can to ensure this does not happen again.We hope that you will give us the opportunity to serve you again in the future. Again, thank you for your time and patience. Kind regards Guest Service Assistant - Sheetal

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019
Response from Jay on 2 Dec 2019
Thank you so much for taking the time to write a review on your recent stay. We hope to welcome you back again in the future. Kind regards Kasongo Junior Guest Service Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The parking space is limited. Curtains are thin so too much light limits sleep
Stayed 2 nights in Nov 2019
Response from GSM - Giulia Deriu on 27 Nov 2019
Thank you so much for taking the time to write a review on your recent stay. We hope to welcome you back again in the future. Kind regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short stay
Good size of room, good breakfast and nice staffs . Suggested to have more lighting in the room and stronger water pressure for the shower. It was a bit difficult to find the entrance of the hotel at the beginning.
Stayed 2 nights in Nov 2019
Response from GSM - Giulia Deriu on 27 Nov 2019
Thank you so much for taking the time to write a review on your recent stay. We hope to welcome you back again in the future. Kind regards

8/10 Good

Angie, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops and train station plus a multitude of restaurants. Close proximity to both Gatwick and London. Excellent staff who answered all our questions and made our stay fun. Would definitely come back. Breakfast was delicious!
Stayed 2 nights in Nov 2019
Response from GSM - Kasongo on 21 Nov 2019
Dear Angie, Thank you for taking the time to write a review on your recent stay. We are glad you enjoyed your stay and was happy with the service you received. Again, thank you for your time and patience, We hope to welcome you back again in the future. Kind regards Kasongo Junior Guest Service Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Well hidd n out the way and private handy for local shopping and trav l
Stayed 3 nights in Nov 2019
Response from GSM - Jay on 21 Nov 2019
Thank you for taking the time to write a review on your recent stay. We are glad you enjoyed your stay and was happy with the service you received. Again, thank you for your time and patience, We hope to welcome you back again in the future. Kind regards Kasongo Junior Guest Service Manager

4/10 Poor

Robert

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2019
Response from GSM - Jay on 21 Nov 2019
Dear Robert, Thank you for taking the time to tell us about your experience at Holiday Inn Express LONDON - CROYDON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kasongo Junior Guest Service Manager,

8/10 Good

Debbie

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2019
Response from GSM - Jay on 21 Nov 2019
Dear Debbie, Thank you for taking the time to write a review on your recent stay. We are glad you enjoyed your stay and was happy with the service you received. Again, thank you for your time and patience, We hope to welcome you back again in the future. Kind regards Kasongo Junior Guest Service Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from GSM - Jay on 21 Nov 2019
Dear Guest, Thank you for taking the time to write a review on your recent stay. We are glad you enjoyed your stay and was happy with the service you received. Again, thank you for your time and patience, We hope to welcome you back again in the future. Kind regards Kasongo Junior Guest Service Manager