บริเวณภายนอก

รีวิว DoubleTree by Hilton London Heathrow Airport

4 out of 5
DoubleTree by Hilton London Heathrow Airport
745 Bath Road, Cranford, Hounslow, England

รีวิว

8.0

ดีมาก

คะแนน 10 - ดีเลิศ 398 จาก 1009 รีวิว" "
คะแนน 8 - ดี 364 จาก 1009 รีวิว" "
คะแนน 6 - พอใช้ 135 จาก 1009 รีวิว" "
คะแนน 4 - แย่ 62 จาก 1009 รีวิว" "
คะแนน 2 - แย่มาก 50 จาก 1009 รีวิว" "

8.6/10

ความสะอาด

8.4/10

พนักงานและบริการ

7.8/10

สิ่งอำนวยความสะดวก

8.0/10

สภาพของที่พักและสิ่งอำนวยความสะดวก

8.0/10

ความเป็นมิตรต่อสิ่งแวดล้อม

รีวิว

10/10 ดีเลิศ

Summer

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Very welcoming and helpful. Very accommodating when I asked for an early check in and late check out
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 25 มี.ค. 2024
Dear Summer, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

2/10 แย่มาก

Bradford K

I booked this hotel because it was supposed to be fully refundable, but our rental car broke down and we could get to the hotel. I called but they said they could refund it because Expedia had already run the payment through. I’m not sure who to blame, but it is false advertising.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 18 มี.ค. 2024
Good Morning Mr Bradford, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. I am sorry to learn of your disappointment with the cancellation Terms & Conditions please accept my apologies for this. You have booked Semi Flex Room only rate where more than 5 days prior to arrival all cancellations are charged the full cost of stay . We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.

10/10 ดีเลิศ

Kevin

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
If you're looking for an inexpensive night before your flight out of London, this is a good place. It's not the place you'd want to spend the week if your intention is to see London. There are no train stops nearby and a cab ride is an hour from the middle of the city. It was surprisingly quiet given that planes were flying very close. The room was perfectly fine, clean, and comfortable. It's a basic hotel. The shuttle ran on time in the morning (every 1/2 hour) and got us to the airport in about 20 minutes. The cost was about 6 pounds per person.
การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 18 มี.ค. 2024
Dear Kevin, thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

4/10 แย่

Vasken

เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 21 มี.ค. 2024
Dear Vasken, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. May I please kindly ask if you could provide more details about your recent stay with us so that we can utilise your response by continuing to focus on making each and every guest experience the best it can be? I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 ดีเลิศ

cynthis

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
The food is great. The staff is great. The location is great. For a school trip last summer we stay at this hotel. It was so nice that we had to return for our trip to England and Scotland.--it is perfect!
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 7 ก.พ. 2024
Dear Cynthis, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our food and Team Members, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 ดี

Rene, Sumter

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I use Hilton when I travel. I have been a rewards member for years. I expect a certain level of professionalism. The staff did not acknowledge me as a Hilton Rewards member. The young lady was more concerned if I were going to pay for my parking. I did not feel welcome and more of an inconvenience to whatever else she was doing.
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 6 ก.พ. 2024
Dear Rene, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. I am sorry that you weren't made to feel very welcome upon arrival. Please be assured that this is not our usual high standard of hospitality, and I will be speaking to the Receptionist who checked you in to make them aware of your comments.I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

10/10 ดีเลิศ

Dennis

เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 21 มี.ค. 2024
Dear Dennis, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 ดีเลิศ

cynthis

การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 21 มี.ค. 2024
Dear Cynthis, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 ดีเลิศ

Jared, Antioch

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Doubletree by Hilton Heathrow Team วันที่ 10 ม.ค. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

8/10 ดี

Alistair

เดินทางกับครอบครัวและเด็กเล็ก
ชื่นชอบ: ความสะอาด
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 9 ม.ค. 2024
Dear Alistair, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

6/10 พอใช้

Sandeep

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ
I have stayed here before and had a pleasant stay. This NYE me and my partner stayed here for two nights to have a quiet stay for New Years. Upon arrival we was greeted with a rude staff member called Iqbal who was rushing the process of check-In with us and got very defensive when asked why deposit was needed. He then very rudely handed over two cookies without explanation to why they were given however this is something I am already aware of because I have stayed here before. Unfortunately it was my first time for my partner and he felt very disappointed with the treatment. I then explained over the phone to reception about the room type that we had been given and not the same as online and had to stay in a room that was not booked and the man over the phone called Imran spoke to me and said he can help me with this tomorrow. The next day I went to reception explaining this and was moved to another room that was originally booked and checked into this room that had no working TV. Me and my partner then went downstairs to explain this and Iqbal said he will send maintenance. When maintenance had come, they had explained that there was over 200 rooms and some of the rooms don’t have Wi-Fi. This defeated the purpose, of having a quiet getaway for New Year’s Eve, with my partner as the previous room had a working TV. We both spent two nights in two different rooms. The first room not originally booked and then the second with a tv with issues.
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Rukhsana วันที่ 8 ม.ค. 2024
Dear sandeepthank you for your review and comments.We will look into it.kind regardsRukhsana

6/10 พอใช้

Gurwinderjit

เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Doubletree by Hilton Heathrow Team วันที่ 27 ธ.ค. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

8/10 ดี

Craig

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Doubletree by Hilton Heathrow Team วันที่ 26 ธ.ค. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 ดีเลิศ

Rafiah

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Front desk clerk was really friendly and welcoming. And…… the cookies were the icing on the cake
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 20 ธ.ค. 2023
Dear Rafiah, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you your feedback.

6/10 พอใช้

Colin

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Would use again but would check facilities first.
Hotel was easy to find. Charge of £15 to park car on open car park without security was unnecessary. Room was good, and clean, with a few niggles. Wet room was not what we wanted, and was dangerous when used. The whole floor stayed wet for hours. We could not get internet because it kept asking me to join members club, despite being a member for years. There was no way to log in with existing membership and the phone in the room did not work to ask advice. Food in the bar was good and well priced.
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Doubletree by Hilton Heathrow วันที่ 19 ธ.ค. 2023
Dear CollinThank you for taking the time to share your feedback with us. We appreciate your comments and are pleased to hear that you found our hotel easy to locate and that you enjoyed the quality and pricing of our bar food.We apologize for any inconvenience you experienced during your stay. Regarding the parking charge, we understand your concern and will review our policies to ensure they align with the best interests of our guests. We also regret to hear about the issues with the wet room. Our team will investigate this matter promptly to address any safety concerns and improve the overall experience.We are sorry for the frustration you encountered with the internet access. It's disheartening to hear about the challenges you faced in logging in as a longstanding member. We will investigate this issue to ensure a smoother process for our valued members in the future. Additionally, we regret any inconvenience caused by the non-functional phone in your room. We will inspect and rectify this promptly to enhance communication for our guests.Your feedback is invaluable to us, and we appreciate your loyalty as a long-term member. Please be assured that we take your comments seriously and will use them to enhance the quality of our services. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Thank you for choosing [Hotel], and we look forward to the possibility of serving you again in the future.Best Regards,

2/10 แย่มาก

Shane

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
VAN BREAK IN’S
TRADESMEN BEWARE! they have regular break ins on vans parked in there car park, I spoke to a member of staff who said it happens 2/3 times a week. My van was parked outside the doors and still had all my tools taken. There are no security measures in place to stop this, people can drive on and off at there pleasure.
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Rukhsana วันที่ 18 ธ.ค. 2023
Dear ShaneI want to express my sincere apologies for the unfortunate incident you experienced with the break-in at our car park. Your feedback is deeply concerning, and I assure you that we take this matter very seriously.Firstly, I am sorry to hear that your van, despite being parked outside the doors, fell victim to theft. It is unacceptable that such incidents have been occurring with such frequency, and I appreciate your willingness to bring this to our attention.I understand your frustration with the lack of security measures in place, and I want to assure you that we are actively looking into this matter. The safety and security of our guests and their belongings are of utmost importance to us. We will be conducting a thorough review of our current security protocols and will take immediate steps to enhance them.To begin addressing this issue promptly, we are:Collaborating with local law enforcement to enhance patrols in the area.I would like to extend my personal apology for any inconvenience and stress this incident may have caused you. Your experience will not go unnoticed, and we are committed to making the necessary changes to prevent such occurrences in the future.If you have any further details or suggestions that may assist us in improving our security measures, please feel free to share them. Your insights are invaluable to us as we work to create a safer environment for all our guests.Once again, I apologize for the inconvenience you have faced. Please be assured that we are taking immediate action to address this matter and prevent similar incidents in the future.Thank you for bringing this to our attention.Sincerely,

8/10 ดี

Subash, Hooksett

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
เข้าพัก 4 คืน, ธันวาคม 2023
การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 18 ธ.ค. 2023
Dear Subash, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

6/10 พอใช้

Demi

ชื่นชอบ: ความสะอาด
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 18 ธ.ค. 2023
Dear Demi, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us. Are you able to share more details with us so that we can utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

6/10 พอใช้

xiao lei

เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 18 ธ.ค. 2023
Dear Xiao Lei, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us. Are you able to share more details with us so that we can utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 ดี

Lakhvinder

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
The stay at Hilton was good although some of the furniture needs updating and carpets need a deep clean. The parking is too expensive and Hilton should at least provide a cheaper parking for customers staying at the hotel. Staff were very good.
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 18 ธ.ค. 2023
Dear Lakhvinder, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our team members and , and I hope we can be of service to you in the future. I would like to thank you for raising the conditions of room issue and parking charge as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.Again, thank you for your feedback.

8/10 ดี

Ali

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Good stay for the price you pay, room lighting was not the best. £5 tray charge for any room service
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 18 ธ.ค. 2023
Dear Ali, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 ดีเลิศ

Stephen

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
close to central london
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 15 ธ.ค. 2023
Dear Stephen, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 ดีเลิศ

April

เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 15 ธ.ค. 2023
Dear April, thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 ดีเลิศ

Andrew

เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 14 ธ.ค. 2023
Dear Andrew, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 ดีเลิศ

Herb

เข้าพัก 9 คืน, ธันวาคม 2023
การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 2 ม.ค. 2024
Dear Herb, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 ดี

Sara

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
Gentleman who checked us in was very abrupt, bordering on rude, not only to us but also to the guest behind us waiting to check in. Rest of staff pleasant.
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Doubletree by Hilton Heathrow Team วันที่ 8 ธ.ค. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. I am sorry that you weren't made to feel very welcome upon arrival. Please be assured that this is not our usual high standard of hospitality, and I will be speaking to the Receptionist who checked you in to make them aware of your comments. I hope we can be of service to you in the future.

8/10 ดี

richard

เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Doubletree by Hilton Heathrow Team วันที่ 6 ธ.ค. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

8/10 ดี

Derek

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Parking should be included ...not charged
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Doubletree by Hilton Heathrow Team วันที่ 6 ธ.ค. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 ดีเลิศ

Georgia

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Loved my stay
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Doubletree by Hilton Heathrow Team วันที่ 6 ธ.ค. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

8/10 ดี

Sarah

การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 14 ธ.ค. 2023
Dear Sarah , Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 ดี

Joel

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
It seems a little pricey for what is offered. The TV didn't work so it was pointless to have in the room. It's kind of outdated room style but it has an iron and board. There's no free water or ice like in other hotels. It is 2 pounds for a small water bottle whereas you can get 1.5L water for half the price at the corner store. The food at the restaurant in the lobby is highly overpriced for what is offered. It is around the corner from the bus stop that takes you to other food places so that was a plus.
การตอบกลับจาก Doubletree by Hilton Heathrow Team วันที่ 22 พ.ย. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

10/10 ดีเลิศ

Andrew

เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 13 พ.ย. 2023
Dear Andrew, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 ดีเลิศ

A

เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 13 พ.ย. 2023
Dear Guest, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 ดีเลิศ

Stanley, Niceville

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Staff was most helpful
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 13 พ.ย. 2023
Dear Stanley, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 ดี

Jamie

เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 9 พ.ย. 2023
Dear Jamie, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 ดี

Syed Bilal

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Good stay
Beautiful hotel with excellent service and links to the nearest tube station
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 31 ต.ค. 2023
Dear Syed Bilal, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our service, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 ดีเลิศ

George

ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Doubletree by Hilton Heathrow Team วันที่ 28 ต.ค. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 ดีเลิศ

Narciso

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Always a decent hotel to chose at Heathrow
Doubletree is one of my go to Heathrow hotels. It is always clean and tidy, the staff are always pleasant, bar / restaurant has a basic but decent menu and is not overpriced. There are a number of cafe's. restaurants and a tesco express just across the road too. Its usually one of the cheaper hotels to pick also...and its one of the few where the Air Con in the room seems to actually work. So all round a thumbs up from me
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Doubletree by Hilton Heathrow Team วันที่ 27 ต.ค. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for completing our survey and if I can be of assistance to you, please do not hesitate to contact me directly on the details below.

8/10 ดี

Brian

ชื่นชอบ: พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Doubletree by Hilton Heathrow Team วันที่ 14 พ.ย. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

8/10 ดี

Lee

เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 31 ต.ค. 2023
Dear Lee, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 ดีเลิศ

Nick

เดินทางกับครอบครัวและเด็กเล็ก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Brilliant HOtel - the staff were absolutely wonderful. All excellent, will stay again and again.
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Doubletree by Hilton Heathrow Team วันที่ 24 ต.ค. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 ดีเลิศ

Mr. R

เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Doubletree by Hilton Heathrow Team วันที่ 24 ต.ค. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

6/10 พอใช้

Jenni, Bastrop

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
I was in a handicap room (that I did not need) and the shower would not turn on at 4:40 am when I needed it. The cover plate was pulled away from the wall. I’ve wrestled with showers all over the world but couldn’t get water from this one and was in too much of a rush to get to the airport to call for maintenance/assistance. Thank heavens for the sink and washcloths.
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Doubletree by Hilton Heathrow Team วันที่ 23 ต.ค. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

8/10 ดี

Joaquin, Fontana

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
It's a good hotel for one night. I didn't like the bathroom. The Bathtub was too high to go in or out and very slippery. The breakfast was very simple.
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Doubletree by Hilton Heathrow Team วันที่ 19 ต.ค. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 ดีเลิศ

Gillian

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Overnight stay before an early flight. Quick check in, warm cookie, friendly staff. Comfy bed.
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 16 ต.ค. 2023
Dear Gillian, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 ดีเลิศ

Juliana A

เดินทางกับครอบครัว, เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Lovely Hotel!
It was an amazing stay. Staff and friends enjoyed their time at the hotel and staff was very friendly, professional, efficient. Everyone enjoyed their stay!
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก DoubleTree by Hilton London Heathrow Airport Team วันที่ 14 ต.ค. 2023
Dear Juliana, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our Team Members, and I hope we can be of service to you in the future.Again, thank you for your feedback.

2/10 แย่มาก

Kesava

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
Hi, I have paid for the car parking for all the 5 days I have stayed; have got 2 parking charge tickets so far. Front office team messed it up it appears. Very poor customer service.
การตอบกลับจาก Doubletree by Hilton Heathrow Team วันที่ 10 ต.ค. 2023
I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

10/10 ดีเลิศ

Amit

เข้าพัก 6 คืน, ตุลาคม 2023
การตอบกลับจาก Doubletree by Hilton Heathrow Team วันที่ 10 ต.ค. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

8/10 ดี

ผู้เข้าพักจริง

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Great hotel
The restaurant was the only place where we were disappointed.
เข้าพัก 4 คืน, ตุลาคม 2023
การตอบกลับจาก Doubletree by Hilton Heathrow Team วันที่ 9 ต.ค. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.

8/10 ดี

Joan

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Doubletree by Hilton Heathrow Team วันที่ 9 ต.ค. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.