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Reviews of Eaton Square Hotel

2.5 out of 5
Eaton Square Hotel
50 Ebury Street, London, England

Reviews

4.6
Rating 10 - Excellent. 15 out of 421 reviews" "
Rating 8 - Good. 65 out of 421 reviews" "
Rating 6 - Okay. 97 out of 421 reviews" "
Rating 4 - Poor. 107 out of 421 reviews" "
Rating 2 - Terrible. 137 out of 421 reviews" "

5.0/10

Cleanliness

5.6/10

Staff & service

6.0/10

Amenities

4.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location right down the road from Victoria station and friendly staff who allowed us to check in early as our room was ready. The room was comfortable with a nice bathroom facilities. The breakfast was minimal in what was left at 9 am, with breakfast finishing at 10 am.
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Our experience and stay in the Eaton square hotel are understandable with the hotel being under new management and undergoing slow but steady upgrades a renovations good luck
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Stayed 6 nights in Nov 2018

6/10 Okay

Carol

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
New management saved us
Previous management took our money and ran. Overbooked shabby hotel with tiny rooms. Building owner brought in their staff to help us at the hotel next door, Topham Hotel and they were fabulous, Christina and Anna thank you for your hospitality.
Stayed 5 nights in Nov 2018

2/10 Terrible

DD, London

Disliked: Property conditions & facilities
Would not stay here again, nothing like the pictures shown!
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The location doesn't make up for the rest
On check in, the agent tried to upsell me to the "sister" hotel (where the service desk is) stating that the other hotel was "much nicer". When I turned them down they took me to a basement room in the Eaton Square building down the street. WiFi was sketchy and didn't cover the whole room. Later I discovered there were no towels, and phoned the desk. They told me to go back to the other hotel to collect my own towels. There were cobwebs on the lights, and very dirty grout in the shower. The carpet on the stairs to the room is frayed, and the paint on the walls throughout is old and chipped. The kicker was listening to the rats in the walls. I'm not making that up -- I took a video of the sounds.. chewing and chirping. On the other hand, the location is great. I could walk everywhere I needed to be. That said, I wouldn't stay here again.
Stayed 2 nights in Oct 2018

2/10 Terrible

Stephanie, Grimsby

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely terrible - en-suite is a dirty smelly wet cupboard- literally- no cover over the mattress under sheet the throw had a suspicious stain on it flaking pint no head board - will never use again
Stayed 1 night in Oct 2018

2/10 Terrible

Robert, Pembroke, Bermuda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only positive about this hotel is the proximity to Victoria station. Otherwise, 1. The reception is not manned by an actual person at 8pm. You need to walk 5 doors down the street. 2. The room I was eventually shown was down in a deep, narrow stairwell to the basement. 3. The furniture in the room was old, dated and mismatched. 4. I did not see any amenities i.e. tv 5 The bathroom was not worth looking at. 5. No WiFi The sister hotel 5 doors down the street was the Tomphas I believe. I was offered a room there as an alternative. 1. The staff were cold and sulky 2. The room was on the ground level but one had to walk down a narrow, winding corridor, littered with vacuum cleaners, tools and other debris. 3. The furniture and bathroom was a bit better however there were stains everywhere, mould, marked walls and the 'twin bed' were two single beds that separated if you leaned on the middle. 6. I inquired about the tv not working. The gentleman receptionist told me he'd send a technician. 45mins later the female receptionist tells me that tv is out in the whole building and wouldn't be fixed until the morning. She was quite unapologetic. 7. They had the gall to charge me an extra £100 for the change. So i paid approx $260 to sleep in a filthy, cramped dump. 8. Yes, an 8th: No hot water in the shower so i bathed from the sink, standing on the floor.
Stayed 1 night in Sep 2018

2/10 Terrible

Diane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

6/10 Okay

Karen

Disliked: Property conditions & facilities
The hotel is excellently situated, and the service was adequate, it is just showing its age 😀
Stayed 1 night in Sep 2018

2/10 Terrible

JOANNA, ATHENS GREECE

Disliked: Cleanliness, property conditions & facilities, room comfort
very disappointing experience
I stayed for one night at this hotel instead of five I had originally planned. First room they gave me, had an electricity malefaction (couldn't turn on the lights). Second room was very small with no bathroom inside!!!! Third room was down the basement, dirty bathroom, dirty bed sheets, even something that looked like blood stain on the wall!!!! I have pictures to prove all I am saying. And I was paying for a big double room with bathroom, view, etc I understand they have one or maybe two renovated rooms, they show on internet sites, bur the rest of the hotel is old, dirty, overpriced.
Stayed 5 nights in Jul 2018

2/10 Terrible

Coirey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute nightmare and disgusting hotel
This hotel is a disaster!!! Every single time I passed through the lobby someone was complaining about something (dirty, doesn't match the pictures, washroom is not connected, no wifi). Personally from our experience the first room we were put in did not have Air conditioning or wifi. The room was dirty and grungy. The shower had mold on every wall. We requested a different room and that room was just as dirty with a broken A/C unit. Tiles in bathroom were also dirty. By far the most disgusting thing was a blood stain on the wall in plain site. The only great thing about this hotel was the night manager Andrew. He was so helpful and did everything he could for us to make the stay bearable. I never been in a hotel this bad before in my life. I hate doing reviews but I needed to let the public know so they do not spend a lot of money on a half a star hotel.
Stayed 4 nights in Jul 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Place was a dump. I understand you get what you pay for but good grief. Immediately saw AC hadn’t worked in what was probably years. There was a bandaid on one of the walls. Place looked dirty from top to bottom. We considered just eating the money and finding another place - but for tourists, it’s location in central London was too good. We used it only for sleeping, and even that was too much.
Stayed 3 nights in Jul 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not like the pictures
The one big positive about this hotel was the location. One block from Victoria station, and close to Westminster Abbey/Buckingham Palace. However, I would definitely recommend finding another place to stay. The room was in poor condition, with several outlets not working, and stains on the celing and walls. There were a shower and sink in the room, but the water temperature would change without warning. But probably the most frustrating part of this experience was that the pictures of the room were not reflective of the room itself. It was much smaller and significantly less clean than in the pictures presented. Finally, the room was extremely hot. We had the window open all the way, but as the rooms are on the second and third floors, they are extremely warm.
Stayed 2 nights in Jul 2018

8/10 Good

Roy, Winston Salem NC

Liked: Room comfort
Close to Victoria theater
Short, lovely walk to the theater. Plenty of pubs and restaurants nearby.
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible room with poor service (and no WiFi)
I will preface this by saying that I understood this to be a tiny room with little else than a bed, bathroom, and WiFi. This would be perfectly fine for me as I was just looking for a place to spend one quick night. However, the tiny room was in very poor condition. The carpet looked so dirty I did not want to step on it without shoes, the bathroom was shockingly tiny - the shower was so small I couldn't even bend over in it - and the shower door actually stuck so I was trapped inside for 5 minutes before I could finagle it open! The bathroom door seemed to be made of cardboard it was so flimsy and would not even stay shut. The window would also not latch shut. There was no elevator or anyone who could help me bring my bags up the stairs. The worst part was that there was NO WIFI in the room the whole time. As a traveler with no cell phone coverage, this was a must. The reason for no WiFi, according to the error message I received, was because no one had paid the bill. No phone in the room to call reception (which wasn't even in the same building) so I had to walk down the block to speak with someone. I tried to talk to someone at the reception in the other building and they dismissed it and said I could use the WiFi there - but I needed to reach my travel partners overnight and in the morning. The room also had incredibly thin walls so I couldn't sleep all night with the inexplicable crashing sounds coming from upstairs. Room was worth maybe $50, not anything like I paid.
Stayed 1 night in Jun 2018

8/10 Good

Jenna

Liked: Staff & service
Disliked: Room comfort
Great location
Great location for train station which is why we choose this hotel. Check in was at another hotel up the road. Got the option to pick a room. Room was ok, fine for an overnight stay. Shower had nice hot water. Shower gel and soap supplied. Check out was early due to train so 24h manned reception was beneficial for us. Member of staff on reception was helpful and polite. Only issue was the bed. Broken slates meant we had to sleep the other way round but no massive issue for one night stay. Overall an ok hotel room, if it’s location you are looking for this is great!!
Stayed 1 night in Jun 2018

8/10 Good

Julie

Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is appalling !
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
This location should never be permitted to operate as a lodging. Three flights of stairs without a lift? Come-on, we are in 2018 not 1818.
Stayed 4 nights in May 2018

8/10 Good

Stacy

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ok for friends or couple quick stay
Strange set up. It's a single wide five story building in the middle of a long row of buildings. The office (check in) is in the Tophams Hotel about 10 doors down. The room was small and clean, it was ok. The main hallway had water damage and peeling paint. Breakfast is in the Tophams and was pretty good.
Stayed 4 nights in May 2018

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pigsty
It was awful: grumpy staff, a disgusting room, smelly and shabby corridors and room, broken sink, damaged furniture and damp! I would never stay in this hotel again. This hotel should be removed from Hotels.com as it is a pigsty!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced and dilapidated
Awful hotel, I've stayed in nicer hotels in London for half the price.
Stayed 1 night in Apr 2018

4/10 Poor

Martyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could do so much better.
Disappointed to be in central London with such poor accommodation considering the photos that made it look so nice.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Appalling - don't even consider it!
Wouldn't recommend this hotel at all. Doesn't look anything like it does in the photos they advertise - reality is it's old and in poor condition. They put me in a single room instead of the double booked and when I queried it offered me a double that had a bed totally sunken in the middle. Bathroom was portacabin style, all plastic, bits falling off, tiny shower cubicle, toilet with bits chipping off, I could go on and on. Staff are rude (receptionist didn't look up when I walked up to the check in counter and just said 'yes?' instead of any kind of normal, friendly greeting), unhelpful and customer service is very lacking - sat in the breakfast room for 20 minutes this morning waiting to be asked if I wanted tea or coffee, no one came over so I left - the lady on reception asked if I was already finished and I said no one is serving to which she shrugged. Thoroughly unimpressed and will never return.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Dingy basement room
Dark, damp, dingy room in basement. Would not recommend.
Stayed 3 nights in Mar 2018

2/10 Terrible

Valery

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse than Fawlty Towers
Peeling mouldy wallpaper in the hallway, door that sticks, light switch half hanging off the wall, dirty ancient carpets. Bathroom handle falling off, cracked mirror, wobbly tap, list goes on. Sheets and towels were clean, but only because they bring them from the nearby Topham Hotel. Do not book.
Stayed 2 nights in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Mold
Small rooms with very odd layouts to facilate bathrooms and showers. No ventilation so there was mold growing in the cramped space that could be smelt. The room was otherwise clean, with a mini fridge, and the beds were decent.
Stayed 2 nights in Mar 2018

2/10 Terrible

a , belfast

Disliked: Staff & service, property conditions & facilities, room comfort
Good location, awful hotel
Small, damp room with no main light, broken handles and no safe. Hotel is clean but wouldn’t have stayed if was refundable.
Stayed 2 nights in Mar 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Hallway and room was a bit smelly so could do with air freshener. Bathroom was cramped and the water only trickled out of the shower. Hairs in the bed!!
Stayed 1 night in Feb 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Smelling hotel with dirty carpets.
Good location nice staff but awful smell and facilities, water heater was not working in the first room I was given then I had to complain and it got changed. Room had very dirty carpet didn’t step my bare foot on the floor. Worst experience ever for a hotel room.
Stayed 2 nights in Feb 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Depressing
Depressing
Stayed 2 nights in Jan 2018

8/10 Good

Maria

Liked: Room comfort
Disliked: Staff & service
Pretty average
Overall it was pretty average. Great location however the wifi didn't work, the room numbers/name were not clear therefore realising our key opened not just our room but also another which made us uncomfortable about leaving our things in the room, we didn't have the breakfast as it didn't look to appetising. But overall for what we needed for New Year's Eve it did the job, somewhere fairly clean to sleep for the night.
Stayed 1 night in Dec 2017

10/10 Excellent

Maxwell, cambridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked the hotel minutes before we arrived. Staff were extremely friendly and very generous. The room we were given had all the amenities needed for a stop over and the cleanliness of the room was excellent. I would recommend anyone to stay at the Eaton. The location is great and the staff very friendly.
Stayed 1 night in Dec 2017

2/10 Terrible

Mark, Manchester

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Worst Hotel Experience
A very poor standard of cleanliness in the room I stayed in. The shower curtain was almost black with mould stains. I couldn't take a shower because the cubicle was so dirty. The hot water was also lukewarm. I ran the taps in the evening and in the morning for long periods but the temperature didn't increase from lukewarm. The bedroom resembled a bedsit from 1985 - there were stains on the bedding and floor carpet and painting was discoloured and cracked. The wall mounted electrical heater is plugged and appeared to be in need of maintenance. If you have nowhere to stay for the night and your only option is this place then I would still ask you to think about staying before you hand over £120 I spent. Terrible place.
Stayed 1 night in Dec 2017

4/10 Poor

Dev, Salt lake city

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Victoria station. That’s about it
Not a great front desk. Not helpful . Asked for a credit card preauthorisation for the room cost despite payment in full online and providing email evidence for it. Gave me a basement dungeon despite paying for “room with city views” citing no availability. Had to call Expedia/ orbitz to resolve issue. Poor facilities for the price. Was quiet though. Not noisy. Hot water available.
Stayed 1 night in Dec 2017

2/10 Terrible

Lee

Disliked: Cleanliness, property conditions & facilities, room comfort
Relocated to a damp lower standard room
I was due to stay at the Eaton Square hotel but they had a flood and when I arrived in the late evening I was told my room was not available. They transferred me to another hotel the Elizabeth at Lancaster Gate saying it was better. I was put in a basement twin room that smelt so badly of damp that I was worried my business clothes would smell for my meetings the following day. I had ordered a double not a twin and paid extra for it at the Eaton hotel. The room was had flood lights outside in the outside basement facing the hotel so I had them shining into the curtains all night. At 11.30 I heard someone hammering outside the basement window and there was a workman actually hammering something in the basement well. I complained and this eventually stopped. On the whole after an evenings travel it was a disappointing and stressful experience to start my business trip.
Stayed 1 night in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go there
Terrible rooms, I would rate it as a two stars hotel maybe. Rude staff, not sure if the employees are treated good enough.
Stayed 2 nights in Nov 2017

4/10 Poor

Talitha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed and disgusted
I am sorry to say but I cannot recommend this hotel in any way as a place to stay. The only positive was that it is in a convenient location and I think the sheets were clean! When we first booked in despite having booked a double room we were shown to a very shabby single room. They then admitted that this was wrong and took us downstairs to the lower ground floor. The walls were wet (see photos), the room was not very clean, the very small shower room had no plug in the basin and the drain was full of hair!! The ceiling was covered in mould as was the shower and quite frankly it was disgusting! As there were no other options for places to stay in the area and we did not have time to find anywhere else but I urge Hotels.com to check this place out and remove it fro their books. It is quite frankly revolting!
Stayed 1 night in Nov 2017

2/10 Terrible

Suzy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was a dumping ground. Toilet was outside the
Room was a dumping ground. Toilet was outside the room! It was just horrible!
Stayed 2 nights in Oct 2017

8/10 Good

richard

Liked: Cleanliness, staff & service, room comfort
Great location but hotel needs an update
The room was clean but neither the shower or the TV worked. This was not a problem on a one night stay & the shower did dribble water which made getting wet difficult but some washing was possible. The decor of the hotel desperately needs updating as the paint is chipped & peeling off all the corridors. However this is Belgravia, a super convenient location & the last minute price I paid for the room made it all worthwhile & I would stay here again.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
close to where I was going
upgraded and thought too expenses mattress not good
Stayed 1 night in Oct 2017

6/10 Okay

Marisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend
The service was terrible. The front desk is in the hotel down the street and they are extremely rude to those staying at eaton square. The shower was moldy and the bothroom did not have a toilet! I overall did it feel clean in that room and uncomfortable sleeping there alone since I wasn't sure if the door would stay locked.
Stayed 2 nights in Oct 2017

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel that we booked did not look like the hotel we were asked to stay in. We had booked one room with 2 twin bed and we were given a full bed and the was brought a roll away bed the room had MOLD all over the ceiling and the super small bathroom smelled like a sewer. We were told the hotel had flooded and this was all they had. They then said for $150.00 more they could give us a room in another hotel. Since we had no options we paid for the new room and got into the room and it looked like the room we had originally had booked. I think you should really look into the Eaton Square Hotel because it does NOT look like the pictures. I felt like it was a bait and switch type of situation.
Stayed 2 nights in Oct 2017

4/10 Poor

Wendy, Vancouver, Canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Cloose to metro, walk distance to attractions
We arrived very early in the morning before we could book into our room. We went to the sister hotel, Topham Hotel, where we had to register and left our bags there while we sightsee. The receptionist was very hospitable. The staff was very kind. We expected a shared washroom but was pleased that we had a sink and shower in our room. Our room was on the first floor so we didn't have to climb stairs with our bags. However, the room was disappointing in that the mattress was so old , you can feel all its springs as it sagged . The carpet was very dirty and the room was missing many light bulbs . The main doorknob was coming off. We didn't feel very secure sleeping in that room unfortunately.
Stayed 4 nights in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was rude and room was disgusting.
Carpet had stains-plastic stand up fan in room-shower curtain had build up on it-shower head comes off-not clean- did not end up staying and changed hotels after rude encounter with staff to resolve.
Stayed 2 nights in Sep 2017

2/10 Terrible

Robbie, Stafford England

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room from hell
This was a complet let down!! The room was a tiny basement room with a dirty carpet and tatty forniture. The bed did not even have a headboard on it,the rest of the furniture was very tatty and old. The room had no windows or out side ventilation and electrical fittings had holes round them. The attatched bathroom was just as bad with mold growing between the tiles in the shower and a very old and decaying look about it. I was offered an upgrade at £50 but being a pensoiner could not afford it(money is tight when you live on pension). When I complained the next morning they could only offer me a free breakfast for which we had no time.An offer of a rebate would have been nice. the room on the paper work was what we expected what we got was disgusting,itrealy spoilt the trip to town for my wife and I.This hotel is run as an annex to the main Tophams Hotel and is a very poor cousin to it I would never go back to it or recomend it to my friends and family.
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

When we arrived they recommended i pay for an upgrade. Im not sure if the original room i booked was terrible. I needed two twin beds and the bathroom was clean in the upgrade.
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

2/10 Terrible

giuliano, miami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst london hotel (motel)
Is incredible how the classification of the hotels on Expedia inserted this hotel in a 3stars hotels category. This is a MOTEL that don NOT correspond at the pictures you can see on the web. I'm bewildered and absolutely disappointed about it. The room is a mournful stomach that smells of mold with the water-slicking on the ceiling. An old spring bed that cracks at every slight movement. The bathroom is a slimy little room, smaller than the bathroom of an airplane. For this reason towels and shampoo are in the bedroom and not in the bathroom Noisy hotel. All night was impossible to sleep. owing of the noise that comes from other rooms and from door of entry that continuously beat I travelled a lot of time in London before it but this is the worse hotel in my life. I will open an official dispute with expedia because the sale of this hotel is a scam
Stayed 1 night in Aug 2017