The staff said I had a meal and was billed to my room when I didn’t. I had to pay for a meal neither my guest nor I had.
Melly
เข้าพัก 5 คืน, มีนาคม 2020
4/10 แย่
ผู้เข้าพักจริง
เดินทางเพื่อธุรกิจ
26 ก.พ. 2020
I didn’t like the fact that this is the second time I am staying at the hotel
The first time I booked a superior room and was told that is a standard hotel room.
The second time I booked a double superior spending more on Expedia and was also told at check in that double superior and superior are the same thing as standard I room whilst checking in.
Very disappointed.
The building was falling apart I had to be moved three times. The smell was very nasty, I needed to ask twice for my shower to get cleaned. A random person kept knocking on my rooms door until I told her she had the wrong room. The manager forgot to lock my door and I walked into the room without a key after going for a meeting for over 7hrs. The list goes onnnn. On my last day I had to speak to the General Manager he was nonchalant about the whole experience. It seems to be a common feedback. He did however waive my room upgrade fees. I hope to be back next time provided major renovation are completed on the rooms and amenities. Other than that the staffs are excellent especially Ufoma at the reception, she is fabulous!!! And it is a great location for businesses.