I stayed here twice, and I am currently staying here again. The washing machine in the room is convenient and the room is clean. I stayed at other Tokyu Stay and this location is my favorite.
The staff is very friendly, and they are happy to help you. I asked one of the staff, where to buy calligraphy brush. He pulled out a map, and he search online for shops around the hotel. He wrote down each shops' name on the map. He pronounced each shops's name for me.
Last time when I was here for cherry blossom, and I stayed here. The same staff member helped me, and he pulled out a map. He circled areas for cherry blossom viewing and he wrote down a really good ramen shop. He was so nice and patient answering all my questions.
Karasuma Oike station exit 4-1 is about 1-2 minutes walk to the hotel, and there are so many restaurants near by. For shopping departments, you have to walk about 15-20 minutes. Still pretty close by, and there are small boutiques area here.
I would stay here again :)