This is our first trip to Malaysia and after this experience this will be our last trip. This experience has definitely put me off coming back. I booked 2 rooms in March 2023 for December 2023 and requested rooms to be next to each other because we're travelling with our children. The Hotel failed to acknowledge our request and we only found out when we arrived at the hotel. We had to wait a long time at the lobby. This hotel staff is very unwelcoming. The staff at the reception offered us 2 rooms in different floors, which is not suitable having the children on another floor. Other option given was rooms in the same floor but it is smoking room. The whole floor and the room smelling like an ashtray. The deco, bathroom and staff is nothing like a 5 star hotel.
Sheraton Imperial Hotel as a 5 star is misleading.
Ive witnessed how staff treat (bum lick) other communities (non Asian). Maybe thats how they are.
I've travelled a lot but this is the worst, worst than 1 start hotel.
NEVER AGAIN!!!!!
DONT WASTE YOU MONEY AND EXPERIENCE