Very disappointed with our stay and checked out early. We weren’t expecting 5* due to the price but the rooms had no water, bathroom was dirty and there were no blankets on the beds just the sheet to cover the mattress! When we asked for more bedding we were given towels, promptly checked out the next morning.
- They didn’t know we should come. We did our booking in february, about one month before arrivel.
- We askes of we could get a lunch in their restaurant. One of the staff said yes and the other one said no. We got our lunch somewhere else.
- We asked about laundry. Same staff said yes and same staff said no.
- We discovered during the evening that we had ants in both our beds. At this time no staff was left at the resort.
We had made a four night booking, but we just stayed one night.
We made a new booking at another hotel for the rest of the nights.
The worst hotel ever...
The views were absolutely amazing. Unfortunately that was the only thing that was above expectations. The restaurant was good, the staff were nice. The bed was super hard and the platform underneath was open to dirt and concrete which was pretty creepy. The only blanket resembled a large towel which made it less comfortable. The door didn't fully seal and there wasn't a mosquito net. Thankfully there weren't many bugs so it wasn't really a problem. The condition of the room could use some improvement. The glass door had a large crack in it and the paint could use a fresh coat. There wasn't wifi or a fridge in the room which was a little inconvenient. Overall, it was alright for the price. We stayed somewhere else a mile north for a little more money that was much more comfortable.
Näköala oli ihana, mutta huoneessa oli homeiset ja likaiset tyynyt sekä lakanat. Henkilökunta oli loistava, mutta ei valitettasti korvaa huonoa kokemusta likaisesta, hämähäkin seittisestä huoneesta. Suihkussa oli iso reikä, josta vedet poistuivat suoraan bungan ulkopuolelle.
En menisi enää uudestaan, ylihinnoiteltu pelkästään näköalan vuoksi.
The views at this hotel are unbeatable. It should be called the treehouse as you are literally sitting on a tree branch looking down the cliff to the beach or horizon. Beautiful view from both rooms we stayed in. We were initially given a newer room with king size bed but the hot water dispenser was broken so the super helpful staff came and tried to repair it but weren’t able to so they gave us a new room which was nice also but maybe a little older. The only thing was we changed from a king sized bed to a double bed and it was quite hard but nothing different from all other hotels we stayed at in Koh Lanta. Delicious fresh BBQ snapper for dinner and the best pina colada I’ve ever had (just ask for fresh pineapple, banana and coconut milk with a shot of rhum and you won’t regret it :). The staff was super accommodating with our included breakfast that we needed at 6:30am since we were leaving early the next day. 10 min walk to the best beach on the island. Definitely recommended!