6/10
The location was perfect right in the centre of Kotor old town.
The hotel was exceptionally clean.
The hotel staff were the unfriendliest staff I’ve ever experienced in any hotel before.
There was no smiles or acknowledgement of you when you passed through the hotel.
We were given a key and told breakfast started at 7am. No other information was provided eg where our room was and where breakfast was served.
The only time we were acknowledged was when my husband went to the reception toilet and was shouted at ‘why are you not asking to use the toilet’ He explained he was a guest and the staff member just shrugged her shoulders and marched off. If they lifted their head and made eye contact maybe they would know who their guests were.
Staff please smile and be more friendly with guests and this hotel would be so much better.
Rachel
เข้าพัก 2 คืน, มิถุนายน 2025
