คะแนนคิดจากรีวิวที่ตรวจสอบแล้ว 160 รายการ

ผู้เขียนรีวิวได้ชำระเงินและเข้าพักจริง เราตรวจสอบแล้ว
3.7 จาก 5
81% ของผู้เข้าพักแนะนำ
3.9 ความสะอาดของห้องพัก
4.0 บริการและพนักงาน
3.9 ความสะดวกสบายของห้อง
3.5 สภาพของโรงแรม
เอ็กซ์พีเดีย รีวิวที่ตรวจสอบแล้ว
ผู้เขียนรีวิวได้ชำระเงินและเข้าพักจริง เราตรวจสอบแล้ว
4 จาก 5
โดยผู้เข้าพักจริง จากNYC

Great Staff, Spacious Rooms but Under Renovatio

โพสต์เมื่อ 22 มี.ค. 2016 บน Expedia
ข้อดี: Great Staff and Newly Renovated Room.
ข้อเสีย: Housekeeping could pay attention to details, hair should not be found in bed after it's cleaned.
สถานที่ตั้ง: Plenty of other places to get food near by but non as good as a hotel restrarant, which has great soups made from scratch daily by the chef.
The staff at the front desk and dining area are this hotels greatest assets. Everyone is kind and extremely helpful. My room was clean and newly renovated, other then a few hairs I found in the bed when I pulled back the covers the bed was very comfortable. The hallway was messy and dusty as the were renovating most of the rooms on my floor. But luckily, it was not noisy.
5 จาก 5
โดยผู้เข้าพักจริง

Holiday Inn

โพสต์เมื่อ 25 ก.พ. 2016 บน Expedia
ข้อดี: Close to everything
ข้อเสีย: cleanliness of the room
สถานที่ตั้ง: mall, food, clubs
It was good. The kids enjoyed the pool. We had a good stay. There really is nothing more to add as we were there for only one night. Could not beat the price and the friendliness of the staff and the location. I would recommend the hotel , it does need some upgrades. The room was decent but the furnace and air conditioner did not work it was one of those times where you just had to give a kick start it was kind of funny that way.
ความคิดเห็นจาก ฝ่ายบริหารโรงแรม
25 ก.พ. 2016 โดย Stephanie, ฝ่ายบริหารโรงแรม
Dear Anonymous, First off, I would like to apologise for the inconvenience you experienced in regards to the heating and air conditioning unit. I hope this did not affect your stay too much as we would certainly want to fix this for you. I am very pleased however to hear you enjoyed the wonderful amenities we have which are great for families that stay as well as our convenient location. We hope to see you again soon. Sincerely, Stephanie Wiseman Rooms Division Manager
4 จาก 5
โดยผู้เข้าพักจริง จากA

Great hotel and friendly staff

โพสต์เมื่อ 25 ก.พ. 2016 บน Expedia
Great hotel, close to resto's, bars And the highway. Staff was great as well!
ความคิดเห็นจาก ฝ่ายบริหารโรงแรม
25 ก.พ. 2016 โดย Stephanie, ฝ่ายบริหารโรงแรม
Dear Moises, Thank you for your wonderful comments in regards to your stay at the Holiday Inn Kitchener. I am pleased to hear you experience the convenience of our location and the wonderful service our staff provide. We hope to see you again soon. Sincerely, Stephanie Wiseman Rooms Division Manager
4 จาก 5
โดยผู้เข้าพักจริง

โพสต์เมื่อ 6 ม.ค. 2016 บน Expedia
Staff was very professional, polite, and helpful.
ความคิดเห็นจาก ฝ่ายบริหารโรงแรม
13 ม.ค. 2016 โดย Stephanie Wiseman, ฝ่ายบริหารโรงแรม
Dear Anonymous, Thank you for your comments in reagrds to your stay with us here at the HolidayInn Kitchener. We take great pride on the service we deliver and I am pleased to hear you experienced this during your stay. We look forward to seeing you again soon. Sincerely, Stephanie Wiseman Rooms Division Manager
5 จาก 5
โดย leeanne จากOhio

Another great stay

โพสต์เมื่อ 29 ธ.ค. 2015 บน Hotels
I make this trip every year and have stayed at this Holiday Inn several times.. Always friendly, always clean and quiet...
ความคิดเห็นจาก ฝ่ายบริหารโรงแรม
19 มี.ค. 2016
Dear leeanne, Thank you for being a loyal customer to the Holiday Inn Kitchener. I am pleased to hear you enjoy your stay upon each return. Thank you for your comments, we look forward to seeing you in the future. Sincerely, Stephanie Wiseman Rooms Division Manager
4 จาก 5
โดยผู้เข้าพักจริง จากKitchener

Clean, Comfortable Room

โพสต์เมื่อ 20 ธ.ค. 2015 บน Expedia
ข้อดี: Clean, spacious room. It was a great location for our purpose. We were also very impressed with the breakfast included in the room rate.
ข้อเสีย: A courtesy apology for having to evacuate in the night due to false fire alarm would be a reasonable expectation.
สถานที่ตั้ง: Across the street from the Charcoal Group set of three restaurants. We recommend Del Dante's (now Dels), and a nice diner next door.
The room was large, spacious, clean and comfortable. I was very impressed with the hardwood laminate floors instead of carpeting. I wasn't totally sure about it at first but it was nice to walk on and felt a lot cleaner than most hotel carpets. I was also impressed with the recycling bucket in the room - nice green move. The bathroom was very clean and spacious and the shower was great.
5 จาก 5
โดยผู้เข้าพักจริง จากEastern Ontario

Lovely 'getaway'! Pool, hot tub, sauna, gym!

โพสต์เมื่อ 14 ธ.ค. 2015 บน Expedia
ข้อดี: I appreciated that the extras including the pool and hot tub, were available as promised. The room was very clean and comfortable.
ข้อเสีย: The desk clerk upon our arrival was curt and gave me misinformation about our breakfast in the am. Newspaper only available at the pool.
สถานที่ตั้ง: The location is perfect and so accessible to the highway.After a very difficult trip, we appreciated the easy parking access to our room.
We enjoyed our time there and will definitely return. Before booking and upon booking, i understood - and double checked each time - that in addition to the pool being operational, that there was a complimentary breakfast for the 3 children that my daughter and I were taking. However, the morning of the 12th, I was surprised to find out from the waitress that no, that courtesy was not extended to our room. I was very surprised, as I had used speaker phone when booking the room, to be sure I got and gave all of the correct information, and both of my friends listening also heard that breakfast was included. As we have family living in Kitchener, we opted to make our stay rather 'holiday - like', and decided to relieve or make it easier for our hosts, by us taking a room, and having a 'breathing time' away, complete with pool and hot tub! I don't know how to better clarify the breakfast issue next time, I am still convinced the children's breakfast was to be complimentary.
2 จาก 5
โดยผู้เข้าพักจริง จากPeterborough

Room for the Octoberfest run

โพสต์เมื่อ 7 ธ.ค. 2015 บน Expedia
ข้อดี: The front entrance was nice
ข้อเสีย: Gut all the rooms and hallways. Train the front staff to be helpful. Get a real map of the area for guests. One that actually has street names.
สถานที่ตั้ง: I was in the Oktobert fest run which was well run.
We wanted a room near the start of the Oktoberfest run. The main entry and the public rooms looked very good. The individual rooms and halls had an "old smell" Some of the staff were great, We had a very helpful cleaning person. the information at the front desk was terrible. They knew nothing about the run. They had a completely useless map for us to get to the start of the run. And very unhelpful in getting us to a good restaurant
3 จาก 5
โดย Elizabeth จากSt. Catharines

โพสต์เมื่อ 17 พ.ย. 2015 บน Hotels
It appears that Holiday Inn must have acquired a hotel that was previously on-site and then built a newer addition, as there's a big difference in quality in the main building when you check in, and when you have to walk a good five minutes to your room if you're at the other side of the hotel. I also think my room must have previously been a smoking room... mind you the room was clean, just had a subtle odor to it.
1 จาก 5
โดย Randall

Disappointed!

โพสต์เมื่อ 21 ต.ค. 2015 บน Hotels
Initially had issue with number of bed, was total I didn't specify which I believe I had. Did credit card imprint for incidentals but discovered 3 days later had been charged 174.01 on Visa; have called hotel, they report it was a mistake but still waiting 6 days later and have still not been credited the error.