คะแนนคิดจากรีวิวที่ตรวจสอบแล้ว 194 รายการ

ผู้เขียนรีวิวได้ชำระเงินและเข้าพักจริง เราตรวจสอบแล้ว
3.7 จาก 5
78% ของผู้เข้าพักแนะนำ
3.9 ความสะอาดของห้องพัก
3.9 บริการและพนักงาน
3.8 ความสะดวกสบายของห้อง
3.5 สภาพของโรงแรม
รีวิวที่ตรวจสอบแล้วของเอ็กซ์พีเดีย
ผู้เขียนรีวิวได้ชำระเงินและเข้าพักจริง เราตรวจสอบแล้ว
1 จาก 5
โดยผู้เข้าพักจริง

I have stayed in cleaner motels

โพสต์เมื่อ 27 ต.ค. 2016 บน Expedia
The toilet seat was rusting, the sink has rust all around it. Not worth the money. Will not stay there in the future.
ความคิดเห็นจาก ฝ่ายบริหารโรงแรม
31 ต.ค. 2016 โดย Jessica Mitchell, Rooms Division Manager, ฝ่ายบริหารโรงแรม
Dear Valued Guest. Thank you for choosing the Holiday Inn Kitchener-Waterloo and for providing us with some feedback regarding your most recent stay with us. I would like to express my sincerest apologies for the condition of your bathroom and assure you that this is not an acceptable standard for our bathrooms or guestrooms as a whole. I have brought your concerns to our Housekeeping and Maintenance teams to ensure that we are rectifying it as soon as possible. We hope to have the opportunity to welcome you back to the hotel so that we may exceed your overall expectations and provide you with the true Holiday Inn experience that our guests love. Warmest regards.
3 จาก 5
โดยผู้เข้าพักจริง

โพสต์เมื่อ 9 ก.ย. 2016 บน Hotels
In booklet, it is free to call 800 toll number. But it is not open from room. Ask customer service and someone fool me it need extra $.
4 จาก 5
โดยผู้เข้าพักจริง

Family member funeral.Close to funeral home.

โพสต์เมื่อ 3 ก.ย. 2016 บน Expedia
ข้อดี: We needed to eat a little something before the funeral and the appetisers at the bar were perfect.The employes were very helpful.
ข้อเสีย: The carpets in the old section.The old section needs renovations.
The rooms in the old section were clean .But the stairs and hallway old carpet really smell bad.And there was rust in the sink. I wish they would tell us about the new section, when you book a hotel room. The breakfast was excellent. So was the service.
ความคิดเห็นจาก ฝ่ายบริหารโรงแรม
1 พ.ย. 2016 โดย Jessica Mitchell, Rooms Division Manager, ฝ่ายบริหารโรงแรม
Dear Valued Guest, Thank you for taking the time to provide us with your feedback! We are pleased to hear that our team members were very helpful to you and your guest(s) during this difficult time and would like to extend our sincerest condolences for your loss. We will ensure that the concerns that you noted in your feedback are addressed accordingly with our Housekeeping and Maintenance departments to ensure that they are rectified immediately. Thank you once again for your feedback. Warm regards,
3 จาก 5
โดยผู้เข้าพักจริง จากOttawa

Nice hotel closed to HW 401 and shopping center.

โพสต์เมื่อ 2 ก.ย. 2016 บน Expedia
The location of hotel is nice, but it is difficult to get out of the place due to the traffic.
ความคิดเห็นจาก ฝ่ายบริหารโรงแรม
1 พ.ย. 2016 โดย Jessica Mitchell, Rooms Division Manager, ฝ่ายบริหารโรงแรม
Dear Hans, Thank you for taking the time to provide us with your feedback! We are pleased to hear that our central location to Fairview Park Shopping Centre as well as Highway 401 were convenient for you and your guest(s). We do understand that during peak travel times we can expect some traffic delays around the hotel; the Front Desk can certainly assist in providing some alternate routes to help alleviate some of those delays and ensure that you reach your destinations on time. Thank you once again for your feedback Hans and we hope to welcome you back to the hotel the next time your travels bring you back to the Kitchener Area. Warm Regards,
3 จาก 5
โดยผู้เข้าพักจริง จากhamilton, ontario

Basic hotel - more of a motel

โพสต์เมื่อ 26 ส.ค. 2016 บน Expedia
Placed in back end of hotel (didn't know it existed). No elevator to second floor in this area. Very weak wifi. Shower ceiling was bubbling and pieces falling. Shower faucet was leaking (water everywhere when showering). Fan broken in bathroom. Ironing board disgustingly dirty. Carpet by bed had old band aids on floor. Tv flickered on and off. Luckily I worked during the day and was only there to sleep. Motel quality.
ความคิดเห็นจาก ฝ่ายบริหารโรงแรม
1 พ.ย. 2016 โดย Jessica Mitchell, Rooms Division Manager, ฝ่ายบริหารโรงแรม
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. I would like to extend my sincerest apologies for the condition of your guestroom and assure you that this is not acceptable. We want to ensure that we are always exceeding our guests’ expectations, not failing them in any way. The concerns that you provided will absolutely be brought to the attention of our Housekeeping and Maintenance Team members and addressed immediately. Thank you once again for your feedback and we hope to have the opportunity to welcome you back to the hotel and exceed your expectations. Warm Regards,
2 จาก 5
โดย Karen จากNiagara

Tap water tasted funny

โพสต์เมื่อ 9 ส.ค. 2016 บน Hotels
A/C not working in room, took awhile to get them to accept that and get me a new room. Lesser room, but no credit for that as had paid on hotels.com. High price on week end seemed higher than old bathroom should qualify for. Tap water and ice from ice machine tasted funny.
3 จาก 5
โดย Alberto จากOttawa

Could have been much better

โพสต์เมื่อ 3 ส.ค. 2016 บน Hotels
The price was very good but the service wasn't great. We stayed two nights the room was not vacuumed after our first night. The server at the buffet was not very friendly the two days. Even when I found they made a mistake in their bill that would have costed them $30. There was not even a thanks. Their new system was creating double billing on breakfasts and the person at the front desk was completely lost trying to address the problem . Beds are a bit older now and the rooms too. I think it deserves a bit of an upgrade. The price was quite good but all those details made it not as enjoyable .
5 จาก 5
โดย Penny จากOntario

Great stay

โพสต์เมื่อ 3 ส.ค. 2016 บน Hotels
Always a great stay at this holiday inn - nice room, friendly staff.
2 จาก 5
โดยผู้เข้าพักจริง

Not up to par

โพสต์เมื่อ 2 ส.ค. 2016 บน Expedia
ข้อดี: We had the outdoor pool to ourselves.
ข้อเสีย: The room, the breakfast, the facilities.
สถานที่ตั้ง: We went to the donkey sanctuary in Guelph, that was really lovely!
We had no air conditioning in the room, a very noisy toilet all night long, no towels at the outdoor pool, the morning buffet ran out of food 90 mins before the end of the breakfast. They would bring out a small container of eggs nut nothing else, then a tray of sausages but nothing else. Everyone was hungry and there would be a long line up for each small hot plate of food. It was ridiculous. The bathroom was also very small, very unsuitable for families.
ความคิดเห็นจาก ฝ่ายบริหารโรงแรม
5 ส.ค. 2016 โดย Stephanie, ฝ่ายบริหารโรงแรม
Dear valued guest, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Stephanie Wiseman Rooms Division Manager
4 จาก 5
โดย Warren จากTrenton

Hotel Getting old.

โพสต์เมื่อ 24 ก.ค. 2016 บน Hotels
In town for a wedding. Stayed an extra night due to the heatwave. Room 150 - A/C unit didn't work. They sent maintance, but didn't fix it. Bathroom looking old as well. Has has poor repairs.