Renovated rooms are very well appointed and spotlessly clean. Very comfortable bed and good desk area and reliable wifi for working.
Convenient free parking.
Eggs on breakfast buffet were inedible. Very dry and crumbly. Thankfully the rest of the buffet and coffee selection was very good.
April
เข้าพัก 1 คืน, มีนาคม 2024
8/10 ดี
Sherryl
เดินทางกับครอบครัว
28 มี.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Renovations are going well,room was beautiful.
Ice maker was not working on my floor,again.
This was my second stay,both times ice maker was out of order...it's the little things.
Bacon three of four breakfasts,thank you for that.
All in all a good stay.
Staff were great, recent renos make it a convenient, nice place to stay.
Kerry
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Chad วันที่ 25 มี.ค. 2024
Thank you so much Kerry for sharing your valued words with us. I will be sure to pass along your review to all staff. Thank you for choosing the Kitchener Inn & Suites, soon to be Holiday Inn Express & Suites. Take care
We have stayed a few times here. Rooms are clean and have everything you need for an overnight stay. Plenty of restaurants in the area within walking distance, and lots of free parking. Breakfast is great too!
Angela
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Chad วันที่ 21 มี.ค. 2024
Thank you Angela for being a loyal patron and for sharing your valued feedback. We look forward to hosting you again soon. Take care!
the Hotel is very clean and spotless the staff is always very friendly and accommodating!!!
We have stayed here many times always enjoy our stay!!!!
Doug
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Chad วันที่ 19 มี.ค. 2024
Thank you Doug for your amazing feedback. I will be happy to share this review to all staff members. Thank you for choosing the Kitchener Inn & Suites, we look forward to seeing you again soon. Take care
8/10 ดี
ROBIN
18 มี.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ROBIN
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Chad วันที่ 20 มี.ค. 2024
Thank you Robin for taking the time to share your valued feedback with us. We look forward to seeing you again soon. All the best!
The room was newly renovated and the bed was very comfortable. The washroom was clean and was beautifully designed.
The dining area was beautiful and the food options were great. Good breakfast!
I would stay there again and I would highly recommend the hotel to others.
Jayne
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Chad วันที่ 18 มี.ค. 2024
Thank you Jayne for taking the time to share your valued feedback on our newly renovated rooms. We look forward to hosting you again soon. All the best!
Hotel was under renovation. Stayed on the 6th floor. The room was beautiful. It was just opened up 2 weeks ago. Very modern, very nice. Still under construction as they fix up the rest of the hotel and the kinks, but great value for the money!
Cheryl
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Chad วันที่ 18 มี.ค. 2024
Thank you Cheryl for sharing your amazing feedback on our newly renovated rooms. We look forward to hosting you again soon. Take care
Thank you Suzanne for taking the time to share your feedback with us. We hope you'll give us another chance in the future. Thank you for choosing the Kitchener Inn & Suites, soon to be Holiday Inn Express & Suites. All the best
They are in the process of renovating which caused us some issues. The staff was great/responsive.
Andrea
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Chad วันที่ 18 มี.ค. 2024
Thank you Andrea for taking the time to share your valued feedback with us. We hope you'll visit again, especially after the renovations are complete. Thank you for choosing the Kitchener Inn & Suites, soon to be Holiday Inn Express & Suites. All the best
6/10 พอใช้
Ken
เดินทางเพื่อธุรกิจ
15 มี.ค. 2024
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
A bit tired and worn
Ken
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Chad วันที่ 18 มี.ค. 2024
Thank you Ken for sharing your feedback with us. We are currently undergoing renovations and welcome you back to experience the difference first hand. Thank you for choosing the Kitchener Inn & Suites, soon to be Holiday Inn Express & Suites. All the best!
Staff is very professional and accommodating. My stay was during construction that had no impact to my stay. The people working here are long term and genuinely care about your experience. I stay here on average 6x per year for that last 4 years for work. It is well priced. I drive out of my way to stay here (15 km) despite my factory is 300m away from St. Jacob’s market…
David
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Chad วันที่ 18 มี.ค. 2024
Thank you David for your continued business and valued feedback. We look forward to seeing you again soon. Take care
4/10 แย่
Delynn
เดินทางกับครอบครัว
14 มี.ค. 2024
Toilet wouldn’t flush only way to get it flashed was to take the lid off and put your hand in the back of the toilet And lift on the leaver in the water… the bathroom door would not close at all and I stood in 6 inches of water when having a shower.. if I knew they were doing Reno’s I wouldn’t of booked it.. I do not get away very often and for me to pay $150 for a room and not be able to relax or use a working bathroom was very upsetting.
Delynn
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Chad วันที่ 14 มี.ค. 2024
First off, I would like to take this opportunity to apologize for not meeting your expectations during your stay with us. We hope you'll give us another chance to prove our true standard. Thank you for choosing the Kitchener Inn & Suites, soon to be Holiday Inn Express & Suites. Take care
We enjoy staying here each time we visit Kitchener. It is near the 401 and far enough out of downtown. The place is getting renovated. We happened to get a renoed room on the 6th floor. Clean new edges about the room and the fridge/coffee is now off in a side nook. BIG TV and new pillow tops, what else do you need. One drawback for us was the tub. (we hope for walk ins…). Lastly friendly staff, some who have been there for all our visits.
Martin
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Chad วันที่ 14 มี.ค. 2024
Thank you Martin for sharing your kind words. We look forward to your continued business. All the best!
Thank you Wolfgang for taking the time to share your feedback with us. We look forward to seeing you again soon. Take care
6/10 พอใช้
Tania
4 มี.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Beds are super uncomfortable and the pillows are awful. They feel like they’ve disintegrated over time. They feel ancient. No covers on them. The rest is fine but even though parts of the hotel is under construction the bedding should still be hotel grade and it is so far from that.
Tania
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Chad วันที่ 4 มี.ค. 2024
Thank you Tania for taking the time to share your valued feedback with us. Without it, we cannot learn nor grow. We hope to see you again, especially after the complete conversion of our property. Thank you for choosing the Kitchener Inn & Suites, soon to be Holiday Inn Express & Suites. All the best!
10/10 ดีเลิศ
Frank
3 มี.ค. 2024
Frank
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Chad วันที่ 5 มี.ค. 2024
Thank you Frank for taking the time to share your feedback with us. We look forward to seeing you again soon. Take care
4/10 แย่
Baraa
3 มี.ค. 2024
Baraa
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Front Desk Reservations วันที่ 24 มี.ค. 2024
We are sorry that you did not find your stay completely satisfactory. Since your stay, many of our rooms are now brand new. We hope you would give us another try in the near future.
6/10 พอใช้
Cheryl-Lynn
3 มี.ค. 2024
Nice place and good location. Under Renos so did expect some disarray. Room was clean and bed was comfortable. 10 mins to International airport.
Cheryl-Lynn
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Chad วันที่ 5 มี.ค. 2024
Thank you Cheryl-Lynn for taking the time to share your feedback with us. We look forward to seeing you again soon. Take care
This is a tired hotel - they are renovating. The heating system is so noisy it's hard to sleep. It ran all night but we froze. There were only two choices. Freeze or roast.
The restaurant breakfast is just plain awful. Burnt eggs.
I do want to stress that that the staff were really nice.
James
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Chad วันที่ 4 มี.ค. 2024
Thank you James for sharing your valued feedback with us. We hope to see you return soon. We think you will be happy with our new look. Take care
this hotel is excellent ! extremely clean and new looking, room is very specious, and you have everything you need in it. staff is very friendly. it is by far the best hotel I've ever experienced.
Suadad
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front Desk Reservations วันที่ 27 ก.พ. 2024
Thanks so much Suadad for the great review. We are glad that you appreciated our new rooms. See you again soon.
6/10 พอใช้
Brenda
26 ก.พ. 2024
Brenda
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Chad วันที่ 20 มี.ค. 2024
Thank you Brenda for taking the time to share your valued feedback with us. We look forward to seeing you again soon. All the best!
Room was quite dirty. Crumbs and wrappers on the floor, lots of stains on the bed skirt, chairs looked very dirty. Our key cards needed to be redone 3x, which was frustrating. We will not stay here again.
Emily
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front Desk Reservations วันที่ 25 ก.พ. 2024
Thank you for review Emily. We will review our housekeeping policies immediately.
I had bed bugs. I videotaped them. The manager didn’t even address the issue. The FD attendant did all he could to help me and that was the only positive. The room was beyond dirty. Avoid until renovated. I wish I had known hence why I am writing this honest review.
Elizabeth
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front Desk Reservations วันที่ 25 ก.พ. 2024
I hope you enjoyed the newly renovated room you transferred to.
Thank you Johan for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care
10/10 ดีเลิศ
Gary
19 ก.พ. 2024
Gary
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Chad วันที่ 21 ก.พ. 2024
Thank you Gary for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care
6/10 พอใช้
Cathie
เดินทางเป็นกลุ่ม
19 ก.พ. 2024
They are renovating but there is no pool the plugs in the bathroom did not work
They used to have coffee/ tea available 24/7, but now only in the morning You have to ask to have your room cleaned and there was limited towels soap etc i the room
Cathie
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Chad วันที่ 20 ก.พ. 2024
Thank you Cathie for sharing your valued feedback with us. Without it, we cannot learn nor grow. We hope you'll give us another chance to prove our true standard here at the Kitchener Inn & Suites or soon to be Holiday Inn Express and Suites. Kindest regards
10/10 ดีเลิศ
Robert
เดินทางกับครอบครัว
18 ก.พ. 2024
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Chambre propre et comfortable et spacieuse. On a demandé et obtenu un changement de chambre pour 2 lits Queen au lieu d’un lit King . Personnel courtois. Bon rapport qualité/ prix
Robert
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Chad วันที่ 20 ก.พ. 2024
Thank you Robert for taking the time to share your valued feedback with us. We look forward to hosting you again soon. Take care
Very poor maintenence, coffee machine not working, bath tub soiled and filthy, carpet wornout and need upgrades, room very poorly maintained
Dinesh
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Chad วันที่ 20 ก.พ. 2024
First off Dinesh, we are truly sorry to hear about your experience while staying with us. You'll be happy to hear that we are currently in the middle of a complete building renovation and name change. Thank you for your valued feedback, we hope to see you again soon. All the best!
10/10 ดีเลิศ
jen
17 ก.พ. 2024
jen
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Chad วันที่ 21 มี.ค. 2024
Thank you Jen for taking the time to share your valued feedback with us. We look forward to seeing you again soon. All the best!
Loved our stay here! Second time at this property for a sports competition weekend. I really like the improvements - renovated rooms are just excellent and the hot breakfast was just great. Very easy on busy mornings. Going to book this for next year’s trip as well.
Julia
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front Desk Reservations วันที่ 12 ก.พ. 2024
Thank you so much Julia for your time and consideration. We would love to have you again at our hotel.
การตอบกลับจาก Front Desk Reservations วันที่ 13 ก.พ. 2024
Thanks for the good score, Wendy
6/10 พอใช้
Kate
เดินทางกับครอบครัวและเด็กเล็ก
11 ก.พ. 2024
ชื่นชอบ: พนักงานและบริการ
The front lobby was nice. The rooms are dated of course as they are doing renovations to fix that. The AC/heater was very loud and blew cold air so we had to shut the fan off during the day (it was good for nights though keeping the room cool and the fan noise was nice if you like that). Long black hair found in the bed and bath tub (not ours). It was all we needed for our stay in town for a cheer competition.
Kate
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front Desk Reservations วันที่ 16 ก.พ. 2024
Thanks for your feedback Kate. We hope you enjoy one of our renovated rooms in the future. We will review our housekeeping procedures with staff.
6/10 พอใช้
Nicole
11 ก.พ. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Nicole
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front Desk Reservations วันที่ 13 ก.พ. 2024
Thanks for taking the time to rate us. Hopefully you will find your next stay more satisfactory in one of our newly refreshed units.