2/10 แย่มาก
Darnesha
เดินทางเพื่อธุรกิจ
24 เม.ย. 2024
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
The room was dirty, the halls smelled of urine and were filthy, there were several people playing loud music that I could hear in my room. I felt unsafe as there were 2 men arguing in the parking lot the first night I checked in and the police were called and there was a car alarm blaring every night. There was also 2 huge cockroaches and I was terrified! No telling how many more cockroaches were hiding in the walls. I was there 4 days and never saw housekeeping. I never even saw them in the halls. The staff was very rude and lied to me about the check out process. I had 2 different people lie to me about a refund for unused dates. The desk manager was extremely rude and disrespectful and offered no help to me whatsoever. The general manager also did not offer any assistance or apologies for her staff lying to me and she hung up the phone in my face! They do not care about paying customers and will keep your money and refuse to issue any refunds. The general manager refused to give me information to speak to anyone above her and stated they do not have a corporate office. Do yourself a favor and book elsewhere! It’s cheap for a reason. You get what you pay for! Don’t believe the pictures. You will regret it instantly when you walk in there. Pay the extra money and get something safe and clean.
Darnesha
เข้าพัก 7 คืน, เมษายน 2024