We stayed at Ibis Jacareí for one night after visiting Guararema, on our way to São Lourenço, MG. Having previously stayed at Ibis São Bernardo do Campo, we expected the same friendly service, but instead, we encountered basic service, with staff appearing tired and showing no extra attention beyond the necessary. Since we were unfamiliar with the area, their lack of interest in helping was disappointing.
Another issue was the parking fee. At check-in, we were told we had to pay, even though the reservation stated it was free. Fortunately, the morning staff confirmed it was included.
The room was very basic, with worn-out towels, one smaller and even with small holes. The bed was also less comfortable than the one at Ibis São Bernardo, which also provided complimentary shampoo. However, a positive aspect was the beautiful and pleasant city view.
The location was excellent, inside a shopping center that complemented the hotel's breakfast. We also enjoyed a specialty coffee at Cheirin Bão, a healthier, authentic Minas Gerais coffee.
Overall, Ibis Jacareí could improve its service and comfort to match the higher standards of Ibis São Bernardo, where we had a much better experience.
