- ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Even from before we landed the customer service was excellent. We were collected at the airport, no charge, all organised by email before we arrived. The journey takes around an hour which means you get to see some of the local area. We had a beauty standard room overlooking the gardens, it was huge with a great big bed and an amazing bathroom. You can upgrade and have your own pool and lounge area. They had decorated the bed with happy Anniversary which was a lovely touch. The hotel facilities are amazing. Big pools, activities all day, both paid and unpaid. Breakfast was unbelievable, so much choice and the staff, they were wonderful they couldn’t do enough for you and they remembered you wherever you went. The receptionist at breakfast knew our room number after our first visit, we were there for 6 days and I never remembered it! You could use the facilities in the sister hotel Banyan Tree and it was about a 15 minute walk between the 2, a quick buggy or bike ride. We walked to the Banyan tree bar after dinner every night, Laya who worked in the bar was a treasure. We went on a bike ride most days and called at the golf club for a drink. We went on 2 trips, booked through the hotel, we had our own guide Lung, well worth the money as we found out a bit more about Vietnam and everyday life. The only things we thought the hotel maybe ought to add to the facilities is a beach bar and a buffet restaurant for dinner. We had an amazing time thank you.