Beachfront Pool Villa (24-Hours Use of Room) | Free minibar items, in-room safe, desk, blackout curtains

Reviews of U Pattaya

5 out of 5
U Pattaya
70/14 Moo 8, Soi Na-Chomtien 56/3, Sattahip, Chonburi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 262 out of 397 reviews" "
Rating 8 - Good. 107 out of 397 reviews" "
Rating 6 - Okay. 20 out of 397 reviews" "
Rating 4 - Poor. 8 out of 397 reviews" "
Rating 2 - Terrible. 0 out of 397 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely people and lovely place
Stayed 2 nights in Nov 2023
Response from Cherry on 5 Dec 2023
Dear Jenny, Greetings from U Pattaya. May I begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us and that the food was to your liking. Thank you for your kind compliment and I'll ensure to share your kind words to our team member. I hope this is not your last visit to U Pattaya as nothing would give us greater pleasure than by having the opportunity to welcome you again. Best regards, Suchitra Sirirak General Manager

10/10 Excellent

Harm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful boutique hotel with amazing view
Very nice boutique hotel. We had the sea view regular hotel room and found it a very nice and comfortable room with an amazing view. The garden villas can also be nice, but we really enjoyed the view (which you won’t have in the garden villas). Breakfast is very tasty and offers plenty of choice. Service is extremely warm and nice. The only isue we encountered was when we had dinner the first night. We ordered an appetizer, starter and main. Somehow the service got it mixed up and delivered everything together at the same time. This hotel is also one of the few hotels that really is directly linked to the beach and sea.
Stayed 3 nights in Sep 2023
Response from Cherry on 28 Sep 2023
Dear Harm, Greetings from U Pattaya. May I begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us. Thank you for your valued feedback for the F&B service sequence which we will improve this service to our guest. I hope this is not your last visit to U Pattaya as nothing would give us greater pleasure than by having the opportunity to welcome you again. Best regards, Suchitra Sirirak General Manager

10/10 Excellent

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and beach access was perfect for a relacing stay. Staff were friendly and attentive.
Stayed 2 nights in Mar 2023
Response from Cherry on 31 Mar 2023
Dear Ricky, Greetings from U Pattaya. May I begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us. Thank you for your kind compliment and I'll ensure to share your kind words to our team member. I hope this is not your last visit to U Pattaya as nothing would give us greater pleasure than by having the opportunity to welcome you again. Best regards, Suchitra Sirirak General Manager

4/10 Poor

Justin

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Stayed 9 nights in Mar 2023
Response from Cherry on 31 Mar 2023
Thank you for your valued feedback.

8/10 Good

Wassim, BROOKLINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service were top notch. Property itself is beautiful and well laid out. However, the beach is very dirty with cigarette butts, dead rat, dogs poo, etc... making it unpleasant to be at the beach.
Stayed 3 nights in Feb 2023
Response from Cherry on 11 Feb 2023
Dear Wassim,Greetings from U Pattaya. May I begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us. Thank you for your concern about the beach cleanliness which we will ensure to take much more good care.I hope this is not your last visit to U Pattaya as nothing would give us greater pleasure than by having the opportunity to welcome you again. Best regards, Suchitra SirirakGeneral Manager

10/10 Excellent

PATARIYA

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Good place, nice decoration, good staff
Stayed 1 night in Feb 2023
Response from Cherry on 11 Feb 2023
Dear Khun Patariya,Greetings from U Pattaya. May I begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us. Thank you for your kind compliment and I'll ensure to share your kind word to our team member. I hope this is not your last visit to U Pattaya as nothing would give us greater pleasure than by having the opportunity to welcome you again. Best regards, Suchitra SirirakGeneral Manager

6/10 Okay

Chutirat

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The pool villa have many leaf around the pool and in the pool. It’s dirty. I can’t use it. The hotel condition. I can stay in the hotel 24hrs. after check-in time. Before check-in 1 day staff called to confirm. I inform the staff that I will check-in 6pm. But have to check-out within 2pm. If I want to stay until 6pm. I have to change room type to standard because pool villa have full booking and Staff told me I should to inform hotel before 1-2 weeks. I paid for relax in the expensive price but It’s worse than I though.
Response from Cherry on 11 Feb 2023
Dear Khun Chutirat, May I begin by thanking you for sharing your review of your recent stay at U Pattaya. I would like to apologise that your stay with us did not meet your expectations. We value all feedback as it helps us to determine any areas in need of attention or improvement. Your comment regarding the 24-hrs use of room has been noted and apologize for the staff communication which we will ensure to improve this service to our guest.Once more, thank you for taking the time to submit a review. I hope the inconveniences you experienced do not keep you from staying with us again and that we are given the chance to welcome you back on your next visit to U Pattaya. Best regards, Suchitra Sirirak General Manager

10/10 Excellent

Kam Wang

Stayed 1 night in Oct 2022

10/10 Excellent

Suyada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always a relaxing stay in a lovely resort with excellent staff.
Stayed 2 nights in Jul 2022
Response from General Manager on 1 Aug 2022
Dear Khun Suyada, Greetings from U Pattaya. May I begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us. I hope this is not your last visit to U Pattaya as nothing would give us greater pleasure than by having the opportunity to welcome you again. Best regards, Krissana Uthaisri (Mr.) General Manager

10/10 Excellent

Jiaming

Stayed 1 night in Jan 2022

10/10 Excellent

Soranut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Viriyaporn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view and good service
Stayed 1 night in Aug 2021
Response from General Manager on 2 Sep 2021
Dear Khun Viriyaporn, Greetings from U Pattaya. May I begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us. I hope this is not your last visit to U Pattaya as nothing would give us greater pleasure than by having the opportunity to welcome you again. Best regards, Krissana Uthaisri (Mr.) General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxed and quiet, but high quality maintained through current COVID restrictions.
Stayed 2 nights in Jul 2021
Response from General Manager on 2 Sep 2021
Dear Valued Guest, Greetings from U Pattaya. May I begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us. I hope this is not your last visit to U Pattaya as nothing would give us greater pleasure than by having the opportunity to welcome you again. Best regards, Krissana Uthaisri (Mr.) General Manager

8/10 Good

NuttaS, Bangkok

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel located in a private zone and that’s great for vacation. Anyway, it’s been better once I’ve been here last time (maybe due to epidemic situation) But one thing that take me down on this stayed was from hot water machine problem so I have to take a shower with cool water even I’ve report to front desk.
Stayed 1 night in Oct 2020
Response from gm on 31 Oct 2020
Dear Khun NuttaS, Warm greeting from U Pattaya. We are truly happy to learn how much you enjoyed the good location of the hotel. On a different note, please accept my sincere apologies on behalf of the team for the inconvenience caused during your stay. and please be assured that the corrective actions have been immediately implemented. May I end by saying that despite your experience at U Pattaya, I would relish the opportunity to redeem ourselves and hope one day we might have the opportunity of welcoming you back on a stay that truly reflex our promise. Kind Regards, Yaowanarth Phothiprom General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

T, BKK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of the hotel is practical and suitable with only 40 rooms. Room service was very good. Nice reception. Food was good too.
Stayed 1 night in Aug 2020
Response from gm on 10 Sep 2020
Dear T on, Thank you for your short and sweet compliments. It was a pleasure having you as our guest and happy to know that you have enjoyed your overall resort experience. We eagerly await the privilege to be at your service and welcome you again for another great moment at U Pattaya in the not too distant future. Graciously yours, Yaowanarth Phothiprom General Manager

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

ttoeytraveller, BANGKOK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
พนักงานบริการดี บริการดี อาหารเช้าหลากกหลาย อร่อยคร้าบบ ห้องพักสบายด้วย เสียดายวิวนิดนึง ติดหลังคาไปนิด
Stayed 1 night in Aug 2020
Response from เยาวนารถ โพธิพรม on 2 Sep 2020
เรียน คุณttoeytraveller, โรงแรม ยู พัทยาขอขอบคุณสำหรับการแบ่งปันประสบการณ์และความประทับใจในการเข้าพักกับเรา ทีมงานทุกคนทุ่มเทอย่างเต็มที่เพื่อให้คุณttoeytravellerได้รับความพึงพอใจในการบริการ และคำชมของคุณttoeytravellerนั้นเป็นกำลังใจที่ดีสำหรับพนักงานทุกคน หวังเป็นอย่างยิ่งว่าโรงแรม ยู พัทยา จะมีโอกาสได้ต้อนรับคุณttoeytravellerพร้อมครอบครัวอีกครั้งในอนาคต ขอแสดงความนับถือ เยาวนารถ โพธิพรม ผู้จัดการทั่วไป

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020

10/10 Excellent

Da

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good atmosphere, view and location. Warm welcome. Good hospitality.
Stayed 2 nights in Mar 2020
Response from UBSP on 21 Mar 2020
Dear Da, Greetings from U Pattaya. May we begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us. We hope you have the opportunity to visit us again in the very near future as one of our valued returning guests. Best Regards, U Pattaya Management

10/10 Excellent

Cassandra-Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star worthy
Absolutely stunning hotel. Stayed in a pool access villa, and couldn’t have been happier with it. Breakfast was fantastic, as was the dinner options at the restaurant. The amazing team that look after you there are second to none. Will definitely be back.
Stayed 2 nights in Feb 2020
Response from UBSP on 2 Mar 2020
Dear Cassandra-Marie, Greetings from U Pattaya. May we begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us. We hope you have the opportunity to visit us again in the very near future as one of our valued returning guests. Best Regards, U Pattaya Management

10/10 Excellent

Lauren, Melbourne, Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing stay. 5 star service. Staff were wonderful and went over and above to make my stay great. Loved the room, gym, breakfast and pool. Worth every cent. Highly recommend
Stayed 4 nights in Feb 2020
Response from UBSP on 28 Feb 2020
Dear Lauren, Greetings from U Pattaya. May we begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us. We hope you have the opportunity to visit us again in the very near future as one of our valued returning guests. Best Regards, U Pattaya Management

10/10 Excellent

Cormac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great experience!!
I stayed at U Pattaya Bang Saray for 4 nights as I wanted to just completely unwind and relax, and wow did I pick the right hotel to do this in!!... The location is perfect, right on the beach, the hotel is small enough to have that intimate feel, and the rooms and hotel grounds and services are just stunning!! Everything is class from start to finish, the pool and beach areas are superb and the staff, especially Claire are extremely welcoming and professional. The hidden gem of this hotel is the quality of food in the restaurant, especially the signature dishes.
Stayed 4 nights in Jan 2020
Response from UBSP on 31 Jan 2020
Dear Cormac , Greetings from U Pattaya. May we begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us. We hope you have the opportunity to visit us again in the very near future as one of our valued returning guests. Best Regards, U Pattaya Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2020
Response from UBSP on 31 Jan 2020
Dear Anonymous , Greetings from U Pattaya. May we begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us. We hope you have the opportunity to visit us again in the very near future as one of our valued returning guests. Best Regards, U Pattaya Management

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2020
Response from UBSP on 23 Jan 2020
Dear Anonymous , Greetings from U Pattaya. May we begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us. We hope you have the opportunity to visit us again in the very near future as one of our valued returning guests. Best Regards, U Pattaya Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from UBSP on 15 Jan 2020
Dear Anonymous, Greetings from U Pattaya. May we begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us. We hope you have the opportunity to visit us again in the very near future as one of our valued returning guests. Best Regards, U Pattaya Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from UBSP on 30 Dec 2019
Dear Anonymous, Greetings from U Pattaya. May we begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us. We hope you have the opportunity to visit us again in the very near future as one of our valued returning guests. Best Regards, U Pattaya Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from UBSP on 23 Dec 2019
Dear Anonymous , Greetings from U Pattaya. May we begin by thanking you for your review of your stay at U Pattaya. Given the wide choice of accommodation available in Pattaya and the surrounding area we are delighted you chose us and that we lived up to your expectations. We hope on your next trip you choose to stay with us again as it would be a pleasure to welcome you back. Best regards, U Pattaya Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from UBSP on 1 Dec 2019
Dear Anonymous, Greetings from U Pattaya. May we begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us. We hope you have the opportunity to visit us again in the very near future as one of our valued returning guests. Best Regards, U Pattaya Management

10/10 Excellent

NA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and good service. Pool villas lacked a bit of privacy
Stayed 2 nights in Nov 2019
Response from UBSP on 21 Nov 2019
Dear NA , Greetings from U Pattaya We were delighted to read your review. As a U-branded property our sole intention is to offer the highest levels of service and comfort we possibly can and we are so glad that you enjoyed your stay. We hope you have the opportunity to visit us again in the very near future as one of our valued returning guests. Best regards, U Pattaya Management

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate it so much!! Nice hotel with good facilities
Stayed 1 night in Nov 2019
Response from UBSP on 18 Nov 2019
Dear Anonymous , Greetings from U Pattaya We were delighted to read your review. As a U-branded property our sole intention is to offer the highest levels of service and comfort we possibly can and we are so glad that you enjoyed your stay. We hope you have the opportunity to visit us again in the very near future as one of our valued returning guests. Best regards, U Pattaya Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from UBSP on 15 Oct 2019
Dear Anonymous, Greetings from U Pattaya. Thank you very much for your kind review; it’s greatly appreciated by all of us at U Pattaya. Our sole intention is that every one of our valued guests enjoys their stay with us and it was a pleasure to be of service to you. We hope to have the pleasure of your company again in hopefully the not too distant future. Best Regards, U Pattaya Management

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from UBSP on 8 Oct 2019
Dear Anonymous, Greetings from U Pattaya. Thank you very much for your kind review; it’s greatly appreciated by all of us at U Pattaya. Our sole intention is that every one of our valued guests enjoys their stay with us and it was a pleasure to be of service to you. We hope to have the pleasure of your company again in hopefully the not too distant future. Best Regards, U Pattaya Management

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from UBSP on 8 Oct 2019
Dear Ted, Greetings from U Pattaya. May we begin by thanking you for your review of your stay at U Pattaya. Given the wide choice of accommodation available in Pattaya and the surrounding area we are delighted you chose us and that we lived up to your expectations. We hope on your next trip you choose to stay with us again as it would be a pleasure to welcome you back. Best regards, U Pattaya Management

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome pool!!
Lovely relaxing hotel
Stayed 6 nights in Sep 2019
Response from UBSP on 15 Sep 2019
Dear Brian , Greetings from U Pattaya. May we begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us. We hope you have the opportunity to visit us again in the very near future as one of our valued returning guests. Best Regards, U Pattaya Management

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best feature is a wonderful, large infinity pool, on the beach. Food "hit and miss". Stick to basics
Stayed 2 nights in Aug 2019
Response from UBSP on 7 Sep 2019
Dear Anonymous, Greetings from U Pattaya. Thank you very much for your kind review; it’s greatly appreciated by all of us at U Pattaya. Our sole intention is that every one of our valued guests enjoys their stay with us and it was a pleasure to be of service to you. We hope to have the pleasure of your company again in hopefully the not too distant future. Best Regards, U Pattaya Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel reception staffs are really friendly and greet their guest that I never ever receive from anywhere else. This is a little lovely thing that can fullfil your vacation as well - a very warm welcome. All facilities are good. You can select your scent of your hand soap and type of your pillow. The room with jacuzzi baht tub is excellent. For me, I don't want to go anywhere else. i just want to stay at hotel. Restuarant and breakfast is awesome. So many choices of foods and beverages. Really recommend this hotel.
Stayed 1 night in Aug 2019
Response from UBSP on 3 Sep 2019
Dear Anonymous, Greetings from U Pattaya. Thank you very much for your kind review; it’s greatly appreciated by all of us at U Pattaya. Our sole intention is that every one of our valued guests enjoys their stay with us and it was a pleasure to be of service to you. We hope to have the pleasure of your company again in hopefully the not too distant future. Best Regards, U Pattaya Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from UBSP on 3 Sep 2019
Dear Anonymous, Greetings from U Pattaya. May we begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us. We hope you have the opportunity to visit us again in the very near future as one of our valued returning guests. Best Regards, U Pattaya Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice service and thank for upgrade
Stayed 2 nights in Aug 2019
Response from UBSP on 3 Sep 2019
Dear Anonymous, Greetings from U Pattaya We were delighted to read your review. As a U-branded property our sole intention is to offer the highest levels of service and comfort we possibly can and we are so glad that you enjoyed your stay. We hope you have the opportunity to visit us again in the very near future as one of our valued returning guests. Best regards, U Pattaya Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A tranquil paradise
The staff was super friendly and caring. The room was very spacious. It’s a superb place to get away from the hustle and bustle:)
Stayed 2 nights in Aug 2019
Response from UBSP on 16 Aug 2019
Dear Anonymous, Greetings from U Pattaya We were delighted to read your review. As a U-branded property our sole intention is to offer the highest levels of service and comfort we possibly can and we are so glad that you enjoyed your stay. We hope you have the opportunity to visit us again in the very near future as one of our valued returning guests. Best regards, U Pattaya Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beachfront Pool Villa is the best room
good service, good location, good food. very comfortable and relaxing.
Stayed 1 night in Jul 2019
Response from UBSP on 4 Aug 2019
Dear Anonymous , Greetings from U Pattaya We were delighted to read your review. As a U-branded property our sole intention is to offer the highest levels of service and comfort we possibly can and we are so glad that you enjoyed your stay. We hope you have the opportunity to visit us again in the very near future as one of our valued returning guests. Best regards, U Pattaya Management

10/10 Excellent

Lertchai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from UBSP on 4 Aug 2019
Dear Lertchai , Greetings from U Pattaya. Thank you very much for your kind rating; it’s greatly appreciated by all of us at U Pattaya. Best regards, U Pattaya Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from UBSP on 14 Jul 2019
Dear Anonymous , Greetings from U Pattaya. Thank you very much for your kind rating; it’s greatly appreciated by all of us at U Pattaya. Best regards, U Pattaya Management

8/10 Good

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from UBSP on 14 Jul 2019
Dear Zoe , Greetings from U Pattaya. Thank you very much for your kind rating; it’s greatly appreciated by all of us at U Pattaya. Best regards, U Pattaya Management

4/10 Poor

PK

Travelled with group
Liked: Cleanliness, amenities
the rate is too high for the service i got , the check in is slow , no welcome drinks , room is ok , turn down service is just a refill of room amenities, breakfast is good , the property is far away and small.
Stayed 1 night in Jun 2019
Response from UBSP on 27 Jun 2019
Dear PK, Greetings from U Pattaya. May we begin by thanking you for taking the time to write a review of your time at U Pattaya. Your feedback is extremely important to us as it allows us to ascertain where we are meeting or exceeding our guests’ expectations and equally importantly attend to any issues our guests may experience during their stay. We would like to take this opportunity to offer our most heartfelt apologies for any inconvenience that you encountered during your recent time with us. If may we politely clarify that at U Pattaya we have U Choose Program that our guest can restore and reconnect during their stay with us including choice of mini bar items as welcome drinks which our staffs should have proudly presented to our valued guest. We have already meeting with our Reservation Manager, Housekeeping Manager and Front Office Manager to specifically discuss in the areas we were sadly lacking with regards to the points you raised in your invaluable feedback. Providing the highest levels of hospitality is our overwhelming aim and hearing we have fallen below that standard is something that we addressed immediately. May we end by saying that despite your disappointing experience we would relish the opportunity to redeem ourselves and look forward to welcoming you back to witness firsthand the improvements we have made. Best regards, U Pattaya Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from UBSP on 9 Jun 2019
Dear Anonymous, Greetings from U Pattaya. Thank you very much for your kind rating; it’s greatly appreciated by all of us at U Pattaya. Best regards, U Pattaya Management

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good but far away from city... if u just want to stay and take a rest choose here
Stayed 1 night in May 2019
Response from UBSP on 30 May 2019
Dear Anonymous, Greetings from U Pattaya We were delighted to read your review. As a U-branded property our sole intention is to offer the highest levels of service and comfort we possibly can and we are so glad that you enjoyed your stay. We hope you have the opportunity to visit us again in the very near future as one of our valued returning guests. Best regards, U Pattaya Management