staff service very very poor and rude beyond expectation.
I was given a late check out arranged with the front desk , only to have security come to the room and threaten us to be evicted or leave immediately. I had already spoke to the front desk who were aware we were a late check out. I have never in 30 years of staying hotels around the world been threated in this way. I will never stay there again and suggest that the owners and brand carefully review their standard of operations. No guest should ever be treated in this way which caused my partner and myself huge trauma and ruined our time in New York. This was physical and mental abuse by the hotel.
Was not given the room i paid for. Not well kept. The bathroom had no counter at all. There was a rolling cart to hold towels but no space at all for toiletries. Been here before and it was great. This time not sure what happened.
Posizione ottima, tutto il resto nella media. La stanza non aveva vista time square, era piccola ma carina, l'arredamento dell'hotel è bello ma ha vissuto tempi migliori. La moquette del corridoio è troppo rovinata, sembra tutto un po' vecchio.
Ottima la posizione, nella norma tutto il resto, potrebbero indicare con più precisione le stanze con vista Time Square (se ci sono). La mia aveva vista direzione Central Park.
Great location. Good hotel. Nice lobby and bar. Room unfortunately smelled like someone smoked in it prior to our arrival. Rooms are average size for NYC and lighting is white and harsh.
Property was in a great location. Only downside was that the bathroom could have been cleaner. Toiletries provided were excellent. Sunday night there was construction noise from 3-5am could hear banging of metal coming from outside.
Only thing I didn’t like was the rooms are definitely nit sound proof. Very hard to sleep with all going on in Times Square all day and all night long, Great location and very close to everything.
From the moment I walked in and Nick met me at the front desk until I checked out at 3:30 AM for a very early flight home, the staff at the W efficiently met my every need. From making my reservations for a special dinner to getting me extra towels, I can't say enough good things. The hotel is in a prime Time Square location close to Broadway Theatres and Subway stops. The interior may be due a facelift soon, but everything was clean and well maintained! Would absolutely stay here again!
Hotel location was good. Staff was not knowledgeable about area ...what was going on, where to eat, etc. Charged for internet even though it was included. They did reverse charges when asked. Saturday cleaning of room was not up to standards of other days.