การตอบกลับจาก Guest Service Team วันที่ 18 พ.ค. 2019
Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again!
Friendly staff and the room is very comfortable. The hotel itself located near several famous restaurants and shops
Mek
เข้าพัก 2 คืน, ตุลาคม 2018
การตอบกลับจาก Guest Service Team วันที่ 30 ต.ค. 2018
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.
The hotel is close to MRT.
Nice and clean room, I didn’t expected that the hotel has provided a mobile phone to use outside also.
Staffs were nice and helpful.
Looktan
เข้าพัก 2 คืน, สิงหาคม 2018
การตอบกลับจาก Citadines Mercer วันที่ 3 ก.ย. 2018
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.
Very Near MTR Sheung Wan Station Exit A2, There are many restaurants around the area
Shane
เข้าพัก 2 คืน, สิงหาคม 2018
การตอบกลับจาก Citadines Mercer วันที่ 3 ก.ย. 2018
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again
Room is nice and good condition. Front staff I was very energetic and helpful. Breakfast is just ok not so many choices. Hope will improve breakfast in my next visit.
Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback regarding the varieties of breakfast items was highlighted to the breakfast operator. Please rest assured that we are always seeking ways to satisfy the expectations of our guests. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.
Great location. Only a couple minutes walk from the MTR station. Complementary minibar is a plus. Spacious and comfortable room although the cleaning could use some improvement. The room is generally clean but you could see dust in many areas such as night stands. Breakfast is okay.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, กันยายน 2017
การตอบกลับจาก Louis Tam วันที่ 13 ก.ย. 2017
Thank you for sharing your feedback about your stay experience with us. While we constantly strive to maintain the highest customer satisfaction standards, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I have since reminded our Housekeeping department to be more meticulous in their work in cleaning the rooms to prevent a similar incident from happening again. For this reason, I hope that we will have another opportunity to improve your staying experience in future.
This is a serviced apartment building, not a hotel. Good for long trips if you want to do your own laundry, but not good for short business trips since they don't have room service and the external laundry service takes 3 days.
Easy access to the Central / So many restaurants near by...
Kyung Hyuk
เข้าพัก 3 คืน, มิถุนายน 2023
6/10 พอใช้
Brenda, Burbank
เดินทางกับคู่รัก
13 พ.ค. 2023
ชื่นชอบ: ความสะอาด
The property is located near the financial center and once we figured our way around we found the metro station nearby. The staff did not understand us and there were no maps of the area. The backing of our curtains were ripped and need to be replaced. Housekeeping was very good and the suite was comfortable.
Conveniently located near the MTR and within walking distance to Central, with many F&B options nearby.
Siew Fuang Violet
เข้าพัก 4 คืน, มีนาคม 2023
4/10 แย่
ผู้เข้าพักจริง
เดินทางกับครอบครัว
18 มี.ค. 2023
ไม่ชื่นชอบ: พนักงานและบริการ
Difficult to locate as located within meandering side streets and as surrounded by tall buildings everywhere, pinpointing on google map difficult.
Location seemed a little on the derelict side. Didn’t feel safe walking back late at night.
Charged HKD500 as deposit which wasn’t made aware prior to booking on Expedia. Queries staff at check-in, but was just told this is how they do it and if I wanted clarification, I needed to take it up with booking agent.The money has already been charged on my card. Am awaiting to see if it will be refunded.
Complimentary beverages turned out to be two bottles of cheap soft drinks which other hotels would’ve given for free anyway.
No room upgrade - was told already booked the best. Could’ve at least given a room on taller floor.
Room smelled stuffy and unused for a long time. Not sure if it was cleaned prior to checking in.
Great location with lots of restaurants around. Near the SOHO and Lan Kwai Fong and Donki where you can do late night shopping and eating. Room is clean. TV with lots of channel and you can view Netflix and Youtube on the big screen. Bed is too soft.
2ème séjour dans cet hôtel. Le premier a été parfait. Le deuxième a mal commencé car réservé et payé à l’avance chambre exécutif pour 3 adultes via hôtels.com. Au check in, on me demande de payer un lit d’appoint pour la 3ème personne. Ce qui augmentait le prix de 50%. Après réclamation auprès de Mercer et de hôtels.com qui se rejettent la faute. Mercer decide exceptionnellement de ne pas me charger le lit d’appoint.
Unfortunately no pool as indicated due to renovation works but great view from large rooms! Very nice service. Location very convenient for restaurants, shopping and activities on Hong Kong island.
Small boutique hotel, great views, comfortable rooms, friendly staff, good location.
Not a lot of amenities or lobby, but these are not expected from such small hotel.
The location was perfect. Close to the subway system and great restaurants and bakery's. We visited a near by bakery almost daily for their pork buns and sandwiches. The location was also close to a couple local gay bars that had really good happy hour.
Michael
เข้าพัก 6 คืน, ตุลาคม 2019
การตอบกลับจาก Guest Service Team วันที่ 17 ธ.ค. 2019
Thank you for sharing your review. we hope to see you again.
This is an amazing hotel located in the heart of Hong Kong Island. I would definitely recommend this hotel with it convenience to many local attractions as well as the MTR train. Everything is within walking distance of the hotel and it is just a short 2 blocks from the train station. I think many are intimidated by the location in not knowing but this is well suited for business or pleasure. As I participated in the morning breakfasts ... I found this to be a nice luxury being from the US and saved on the time of finding something to eat each morning. I will recommend a place a block away called the Brew Brothers for some amazing coffee though! I used the gym each morning as well. It is smaller with limited equipment but I can't complain as I was the only one in there. There are several restaurant located very close to the hotel to eat at, but we did find comfort in the Canteen located right across the street from the hotel for a beer and some fries or wings late at night.
TODD A
เข้าพัก 5 คืน, ตุลาคม 2019
การตอบกลับจาก Jacqueline วันที่ 4 พ.ย. 2019
Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.
The reception staff were second to none at Citadenes Mercer, from checking in and allowing us to have our room hours before the check in time ( we had been up for 24 hours so we were more than happy!! ) to giving us great tips on places to visit and carrying our heavy bags out to the taxi on our departure. The hotel room itself was scrupulously cleaned and replenished daily and the room was so quiet unlike many others I’ve stayed in as there’s only 2 rooms per floor. I cannot rate this hotel highly enough for the money. Not 5 star but for a small hotel in a fantastic ‘ real Hong Kong ‘ location, this place is way more than value for money!
Kathryn
เข้าพัก 4 คืน, ตุลาคม 2019
การตอบกลับจาก Nicole B. (Guest Service Officer) วันที่ 2 พ.ย. 2019
Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.
Good hotel for cheap! Good hotel for cheap! Good hotel for cheap!
ผู้เข้าพักจริง
เข้าพัก 1 คืน, ตุลาคม 2019
การตอบกลับจาก Fred วันที่ 28 ต.ค. 2019
We are glad to hear that you found the services offered by our hotel are worth the cost you have paid. We look forward to receiving you next time soon.
การตอบกลับจาก Guest Service Officer วันที่ 30 ต.ค. 2019
Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.
굉장히 훌륭한 호텔입니다.
직원들 너무 친절하고 호텔도 매우 편안합니다.
앞으로 이곳만 이용할 생각입니다.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, ตุลาคม 2019
การตอบกลับจาก Guest Service Officer วันที่ 30 ต.ค. 2019
Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.
การตอบกลับจาก front office team วันที่ 16 ต.ค. 2019
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.
nice 1 nite stay. the room is bit dated but in general it is acceptable and clean. the sofa in the dining room is odd and does not fit the room in terms of style. Breakfast buffet choices are limited but the quality is fair.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, ตุลาคม 2019
การตอบกลับจาก front office team วันที่ 14 ต.ค. 2019
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.