View from property

Reviews of Nikki Beach Resort & Spa

5 out of 5
Nikki Beach Resort & Spa
96/3 Moo 2, Lipa Noi, Koh Samui, Surat Thani

Reviews

8.8

Excellent

Rating 10 - Excellent. 139 out of 246 reviews" "
Rating 8 - Good. 72 out of 246 reviews" "
Rating 6 - Okay. 25 out of 246 reviews" "
Rating 4 - Poor. 8 out of 246 reviews" "
Rating 2 - Terrible. 2 out of 246 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, the beach club is so fun!
Stayed 3 nights in Feb 2024
Response from Nikki Beach Resort & Spa Koh Samui on 23 Mar 2024
Dear Wendy,Thank you for the great rating and comment! Wish to see you soon and until then...Keep Celebrating Life! Best Regards, The team at Nikki Beach Resort & Spa Koh Samui

8/10 Good

Aaron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had the honeymoon suite which looked directly over the water. The view was amazing. 30 meters from the beach, which is tiny, but lovely to swim in. I should have done my research a bit better as this particular suite is the closest to the 'Day Club' and loud music plays from noon until sunset. The service was friendly and attentive.
Stayed 4 nights in Feb 2024
Response from Nikki Beach Resort & Spa Koh Samui on 16 Mar 2024
Dear Aaron,Thank you for sharing your experience. We're delighted to hear that you enjoyed the view from our honeymoon suite and found the beach lovely for swimming. However, we apologize for any inconvenience caused by the proximity to the 'Beach Club' and the loud music. We appreciate your understanding and are pleased that you found our service friendly and attentive. We hope to have the pleasure of welcoming you back for a more peaceful stay in the future.Warm regards,All the team at Nikki Beach Resort & Spa Koh Samui

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and resort are impeccable, really top quality. I stayed here for a couple of nights of luxury and that was plenty because there isn’t that much to do outside of the hotel. The prices are extremely high for Thailand for food and drink, but I guess that’s to expect when paying for the name of Nikki Beach!
Stayed 2 nights in May 2023
Response from Zong on 29 May 2023
Dear Danielle, Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed our resort. We find it to be a favorite among many of our guests. We look forward to welcoming you again in the near future to take great care of you! All the bestNikki Beach Resort & Spa Koh Samui

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 5 nights in May 2023
Response from Zong on 20 May 2023
Dear Monica, Thanks so much for sharing! When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon, until then…Keep Celebrating Life! Kind Regards, The team at Nikki Beach Koh Samui

8/10 Good

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le menu au restaurant Escape pour le souper aurait à être amélioré et le service au restaurant Escape aussi. A l’arrivé souvent c’est ok mais nous sommes souvent laissés à nous meme par la suite, on doit demander pour du service. La qualité de la bouffe n’est pas digne du site et de la Thaïlande
Stayed 3 nights in Jan 2023
Response from Nikki Beach Koh Samui Team on 24 Mar 2023
Dear Sylvain,Thank you for the rating and your feedback!We are sorry to learn that we did not quite meet your expectations and hope for the opportunity torecover your experience in the near future, until then..Keep Celebrating Life!Sincerely,Nikki Beach Koh Samui Team

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Some things great some not
Loved the room by the pool on the grand floor ,amazing space just to chill outside of the room .Breakfast was superb could not fault it ,dinner very limited choices and overpriced for what it is .Amazing service especially from the male waiter with little pony tail an asset to this place ! In rainy season the hotel is pretty much empty so there is no pool party really ,if that’s what you looking for .The DJ is there but literally couple of ppl about .The sun beds at that main pool really need replacing ,dirty and broken never have I seen beds like this on Nikki beach .
Stayed 2 nights in Dec 2022

8/10 Good

Avner

Stayed 2 nights in Oct 2022
Response from Nikki Beach Koh Samui Team on 18 Oct 2022
Thank you for your feedback. We hope to welcome you back again soon.

6/10 Okay

Anita

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Great hotel, some of the facilities are now very tired and in need of repair (broken tiles in swimming pool, broken kayak (there is only 1) etc. Hotel is very distant from anywhere and restaurant in the evening is appalling (food on 3 occasions was badly cooked and burnt). In need of some TLC and a new chef for the evening restaurant
Stayed 4 nights in Aug 2022
Response from APRIL ZHANG on 22 Aug 2022
Dear ,Thank you for taking the time to rate us! We are sad to see you have not fully enjoyed your time spent at our resort. We hope to see you soon to recover your experience and until then...Keep Celebrating Life! Best,

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the housekeeping staff were rude, there was a number of geckos not that it was the staff’s fault, sometimes the food I wanted wasn’t available, and I slept horrible one night because of the lack of AC. But, the food was very good and the pools were very clean and nice. Additionally, the staff working at the restaurants were very easygoing and lovely to spend time with. Props to them for elevating the experience of my trip.
Stayed 3 nights in Jul 2022
Response from John on 29 Jul 2022
Dear Tony, Thank you for your kind feedback following your latest stay at Nikki Beach Koh Samui. I am pleased that you enjoyed the food and cleanliness. Our team aims to deliver seamless and exceptional service, and it is with great pleasure that I will pass on your kind words to the restaurant team as this sort of feedback will no doubt brighten their day. Please rest assured that your comment have been shared with the respective head of department and will do our best to make your future stay stress-free and comfortable. Best Regards, John Hotel Manager

10/10 Excellent

M Ghangaa, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 4 nights in May 2022
Response from Nikki Beach Koh Samui Team on 17 Jun 2022
Thank you for your sharing 5 stars with us. We appreciate that.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022
Response from Nikki Beach Koh Samui Team on 24 Feb 2022
Dear Andrew, Thank you for the awesome rating! Wish to see you soon and until then...Keep Celebrating Life! Best Regards,

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
เลือกมาพักเพราะอ่านจากรีวิวมาว่าวิวดี บริการดี มีบาร์ดี อาหารอร่อย .... แต่สิ่งที่เจอคือความไม่พร้อมจะให้บริการลูกค้าในทุกด้าน พนักงานไม่พร้อมที่จะบริการ ไม่มีการอธิบาย คำแนะนำที่เหมาะสมในการเข้าพัก พื้นห้องพักไม่สะอาด มินิบาร์ถูกเอาออกหมด บริเวณ pool bar ที่นั่งชมพระอาทิตย์ตก ไม่มีการตั้งเบาะ/หมอน อย่างในรูปที่รีวิว บาร์ปิด อาหารเช้าเป็นแบบสั่ง ดูเหมือนมีหลายอย่าง แต่จริงมีเพียงข้าว แป้ง ไข่ ผลไม้ แทบไม่มีเนื้อสัตว์.... ส่วนที่ดีคือการออกแบบที่พัก ห้องพัก และบรรยากาศโดยรอบได้ดีสวยงาม อยู่ริมหาดเห็นพระอาทิตย์ตก มีเรือคายัค paddle board ให้เล่นฟรี......เท่าที่สังเกตดูก้อมีลูกค้าหลายกลุ่ม น่าจะเกือบสิบห้อง ในสถานการณ์โควิดแบบนี้ ก้อยังดีกว่าหลายแห่งที่ไม่มีลูกค้าเลย ถึงแม้จะอยู่ในภาวะยากลำบาก แต่หากบริหารจัดการให้ดี ก้อยังสามารถประหยัดค่าใช้จ่าย สร้างรายได้ และสร้างความประทับใจให้ลูกค้าชาวไทยได้ เพราะคนไทยเองส่วนนึงที่ไม่สามารถเดินทางท่องเที่ยวต่างประเทศได้ ก้อต้องมาท่องเที่ยวในประเทศแทน แต่หากบริการแบบนี้ คงยากที่จะทำให้ลูกค้ากลับมาใช้บริการอีก
Stayed 1 night in Nov 2020
Response from Shaun on 22 Nov 2020
Dear Khun Phanloet, It was a pleasure to talk with you personally about your experience and we thank you again as we appreciate your understanding. We continue to strive to improve upon our guest experience and your feedback is important to us as we continuously look at ways to make our guests stay special. We do sincerely apologize for any inconveniences caused during your stay and we look forward to have you both exploring our Resort again soon. We are here to look after you to create wonderful memorable moments in Koh Samui. Please do let us know when you travel again as we are here should you need our assistance for your next booking. Thank you again for taking time to share with all your beautiful photos as we truly appreciate the support. We look forward to see you again in the near future. Kind regards, Shaun

10/10 Excellent

Niall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there just when the covid-19 was happening but the staff couldn’t of been more helpful to us. As we got isolated to the resort the staff went out of the way to do things for us and make our stay as enjoyable as it possibly could be. From setting up a special dinner down at the beach to just always making sure we had all we needed.
Stayed 12 nights in Mar 2020
Response from Shaun on 22 Nov 2020
Thank you again for staying with us Niall. We appreciate your feedback and look very much for your next stay with us at Nikki Beach Resort and Spa, Koh Samui. We hope you return so we get the opportunity to serve you again!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all staff here serve the customer with spirit service (look at my eye, smile , say "Sawadee Kha'" ) and very active to respond to my questions/requests. Place and room are good for relaxing and for Holliday
Stayed 1 night in Mar 2020
Response from Room Division Manager on 31 Mar 2020
Thanks very much for staying with us at Nikki Beach Resort and Spa, Koh Samui. Thanks for taking your valuable time to give feedback as well. We hope you return so we get the opportunity to serve you again!

6/10 Okay

Kamilya

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good hotel for companies and parties
The hotel is pretty good. We like territory of the hotel. Nice service. outstanding views. As a big minus Is the cousin of the hotel. Everything is not delicious. Need to find somewhere to eat or food delivery. The furniture and the rooms need to be renovate. The beach is too small(((
Stayed 9 nights in Jan 2020

10/10 Excellent

c

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
The hotel was fantastic. Everything about it was amazing
Stayed 3 nights in Dec 2019
Response from Front Office Manager on 22 Dec 2019
Thanks a lot for staying with us at Nikki Beach Resort Koh Samui. We hope you get the chance to return so we can serve you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Bruce on 17 Dec 2019
Greetings, thank you very much for being our guest at Nikki Beach Resort and Spa, Koh Samui! And thanks also for granting us 5 star rating, we are happy that you enjoyed everything!

6/10 Okay

Henry

Travelled with group
Liked: Cleanliness
Amazing views but blant food
The location is very secluded for those who just want a relaxing trip and the views are amazing. Everything looked amazing but the food nightmare started on the same night I ordered a noodle soup but got fusili pasta instead. I tried telling to the waiter but he didn't understand and I was to hungry to complain even further. I tried to tell in the reciption next morning everything I got was "Thank you for telling us, sorry" no discount or refund... Then we tried ordering things from the menu one night but the kitchen said that there was a new menu and tried telling us over the phone what was available but we wanted to new menu so the connected us to the reception that came with the old menu so we called again after the new menu and the connected us to the reception again that said we needed to talk to the kitchen after waiting 2 hours we called again and wanted to talk to a manager because they seemed just to understand simple English (not the service staff fault so I won't write down their names) but they just came with the old menu again so we were so tired of this and went to another restaurant called orion nearby that was amazing. They should focus on getting better food service rather than scolding the staff in front of the guest just because a table was put in the wrong way? And they offered oss sparkling water for dinner and when the bill came is was 320 bhat? Unacceptable don't offer water and then bill it.
"noodle soup"
Most expensive sparkling water I ever had
Nice pool
Nice villa
Stayed 7 nights in Dec 2019
Response from Bruce on 2 Jan 2020
Hello, first please allow me to say thank you very much for staying with us at Nikki Beach Koh Samui Resort and Spa. Thanks for the nice feedback about the location and views as well! It sounds like your culinary experience was not amazing and I truly apologize for that. The entire team is working very hard to make it right for everyone. Yes we indeed utilize fusilli pasta in our chicken noodle soup, we will be sure to note this on our menu in the future in hopes of limiting any confusion. I also apologize for any miscommunication about the menus. We generally get really good reviews regarding staff, service, and food quality. We also as managers go out of our way to put staff before us in all ways, we have a very loyal staff, many have been with us since we opened10 years ago, mostly because of the positive communication we have with one another. It really is a family atmosphere between all staff and managers here. As far as being charged for sparkling water this is standard practice in the industry, because of your attention to this we are looking at the way we present this product to the guest to make sure there is a mutual understanding that it is not a complimentary product. We sincerely hope that you can join us again in the future so we can insure your stay is 100% perfect, as it should be! Thanks again!

10/10 Excellent

Sam, NYC

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff, beautiful setting. The view from the pool is amazing.
Stayed 1 night in Nov 2019
Response from Front Office Manager on 6 Dec 2019
Thanks a lot for staying with us at Nikki Beach Resort & Spa Koh Samui. I trust all went well and I hope you get the chance to return so we can serve you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019
Response from Bruce on 1 Nov 2019
Thanks very much for visiting Nikki Beach Koh Samui, and thanks also for taking the time to give us a rating! Please return soon so we can serve you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2019
Response from Bruce on 8 Oct 2019
Hello and thanks for visiting Nikki Beach, Koh Samui. Wow! 5 out of 5, looks like you really enjoyed! I will pass along your ranking feedback to the team, they will be delighted to know their hard work is noticed! WE hope you find the time to come and join us again in the future!

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from Bruce on 8 Oct 2019
Thanks so much for spending time with us at Nikki Beach Resort and Spa, Koh Samui. Thanks also for taking the time to give us a 5 star ranking! Hope you can return so we can serve you again!

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from Bruce on 22 Sep 2019
Thanks much for staying with here at Nikki Beach Resort and Spa, Koh Samui, and thanks for giving us a 5 star ranking! We really appreciate that you took time out of your day to offer that. Tjanks again and we hope you return so we can serve you again!

10/10 Excellent

Lynden

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in quiet area of Ko Samui
We had great stay, large comfortable room with all needed facilities and great AC Lovely long pool in house guest only area Tranquil by night and busy by day general pool area Lovely beach and clean sea - very quiet Excellent breakfast and super restaurant - food was delicious and cocktails even better!
Guest only pool with rooms on either side
The beach
Great sun beds at main pool overlooking sea
DJ on Sunday fab!
Stayed 2 nights in Sep 2019
Response from Bruc on 22 Sep 2019
Hello and thanks very much for staying with us at Nikki Beach Resort and Spa, Koh Samui. Thanks for taking your valuable time to give feedback as well! We are certainly happy that you enjoyed everything. I'm very proud to pass on your wonderful feedback to our staff. Thanks again and we hope you return so we get the opportunity to serve you again!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Our villa was nice though the higher priced Seaview was also in a noisier position. Breakfast lovely and in a lovely garden setting. Staff and service good. Noisy music playing throughout afternoon and evening, no day beds or anything on the beach, which seems odd for a beach club. Overall ok but a little tired and while it advertised it being a quiet place it is actually a party place and overpriced
Stayed 5 nights in Aug 2019
Response from Bruce on 6 Sep 2019
Thanks for staying with us, and thanks also for taking the time to give feedback. We are very pleased that you enjoyed our breakfast, and thanks for the positive feedback indeed regarding staff and service! Sometimes our beach club pool area gets lively in the daytime, this is indeed true. We also have our 75 Meter long resort pool which is usually very quiet and is reserved for hotel guests only. Also we are very careful to be very quiet throughout the entire property in evenings, after 7PM. Dinner is served ocean front, with DJ playing very low volume lounge music coupled with the sound of the waves to accompany your meal! Thanks again and we hope to have the opportunity to serve you again in the future!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The location the food the party everything was perfect!!!! But on the day of the party we didn’t have access to the pool and priority was the persons that weren’t guests of the hotel but had paid for the brunch party a law price ticket about 60 euro in comparison with the guests that had paid for their stay much more money
Stayed 6 nights in Jul 2019

10/10 Excellent

Nasho

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort in Koh Samui. Food is very good service is amazing. Place was little empty cause if the slow season I guess. The decking around the main pool needs replacing. Other than that it was good time.
Stayed 5 nights in Jul 2019
Response from Bruce on 6 Sep 2019
Hello and thanks for choosing to stay with us for your holiday, and for taking your valuable time to give feedback. It's very important for us. It sounds like you really enjoyed our resort, we appreciate that. We are very aggressive with renovations throughout the year all over the property, we are finalizing a plan now to replace the decking. We hope to see you in the future so we can get the chance to serve you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really good.........................."..........
Stayed 6 nights in Jul 2019
Response from Bruce on 6 Sep 2019
Thanks very much for staying at Nikki Beach Resort and Spa, Koh Samui. Thanks also for giving feedback! We certainly hope you can join is again in the future!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Local staff where very nice and pleasant but the international staff where a bit rude and arogant. Pool was ok but the beach was Not what u expect when traveling to Thailand. It was dark and dirty
Stayed 10 nights in Mar 2019
Response from Bruce on 6 Sep 2019
Thanks a lot for choosing to stay with us, first of all. Thanks also for offering your feedback, it is very important for us. We are happy that you liked our Thai staff. Thanks for the comment about the expat staff. If it is indeed as you say, this is unacceptable and we will have a review with our expat staff. We usually get great feedback about all staff in general, but I assure you we will follow up. I'm sorry also you had the experience of a dirty beach because we diligently clean our beach several times a day, we even go next door to clean our neighbors beach areas as much as possible. This is something we take very seriously. As far as swimming pools we offer our lively beach club area with large, organics shaped pool, and our private, for hotel guests only 75 Meter pool in the resort area. We are glad you found these satisfactory! Thanks again and we hope you return so we get the opportunity to make your stay best of the best!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked our room very much. Restaurant was too expensive!
Stayed 3 nights in May 2019
Response from Bruce on 6 Sep 2019
Hi and thank you for choosing to stay with us at Nikki Beach Resort and Spa, Koh Samui. Thanks for your valuable feedback as well! We appreciate greatly that you indeed enjoyed your room. Based on feedback such as yours we currently offer a discount on food and beverage for our resort guests, this will carry through to most times of the year. We hope you come back and stay with us so we get the opportunity to serve you once again!

10/10 Excellent

Dawn E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2019
Response from Bruce on 7 May 2019
Hello and thanks for staying with us at Nikki Beach Koh Samui! We are glad you enjoyed everything, thanks for the feedback!

10/10 Excellent

Cortnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort. Rooms and views are beautiful. We stayed a few nights while traveling Thailand for our honeymoon. We happend to be there for the brunch on Sunday, it was a lot of fun, other then that Sunday the resort was pretty quiet and peaceful. Food was really good. There is nothing else really around so keep That in mind, beside a little market/store a Thai lady owes we walked to for a few things and got our laundry done for pretty cheap. But we didn’t feel the need for much while we stayed there, hotel had everything. Would definitely stay again.
Stayed 2 nights in Apr 2019
Response from Bruce on 7 May 2019
Thanks a lot for choosing Nikki Beach Koh Samui during your holiday! We are very happy indeed that you enjoyed everything. Thanks again!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
My sea-view villa was a very nice room at a great price. The facility is beautiful and well-kept. Unfortunately, the atmosphere wasn't quite what I had been looking for. The DJ plays dance music all day and evening that was too loud for my taste, and the guests weren't a friendly crowd. I think I was the only solo traveler there, and I didn't find much opportunity to meet people. The food and drinks were good but very high-priced, so I walked down the beach most afternoons and found good food at much better prices at the neighboring resorts. I found the beach to be quite nice and the water good for swimming. Some other resorts had beach lounges set up, but Nikki Beach is all about their pool and didn't provide any accommodations for being down by the water.
Stayed 5 nights in Apr 2019
Response from Bruce on 7 May 2019
Hi, thanks first of all for choosing us for your holiday destination. We are very happy you really enjoyed the room and you found the beach to be so nice. Soory about the service on the sand, we are in process of upgrading our beach lounge chairs and service there, we will be implementing the new program very soon. We pride ourselves on our nice staff and great service, we can provide many things if asked. Also besides the Beach Club pool I hope you had time to enjoy the hotel (75 Meter) pool, it's pretty quiet over there for guests that don't want to hear the music at the Beach Club. I surely hope you will give us another chance to serve you, we can assure we will make it a very, very nice experience! Thanks again!

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019
Response from Bruce on 7 May 2019
Hello and thank you for staying with us! We hope you return so we can make your stay fabulous! Thanks again!

6/10 Okay

Jonathan

Disliked: Cleanliness, property conditions & facilities
Disappointing
Afraid this place feels Run down. Accommodation is nice but the rest of place is tired and very disappointing
Stayed 4 nights in Dec 2018
Response from Bruce on 7 May 2019
Hello, thanks so much first of all for staying with us on your holiday. Also many thanks for giving feedback as well. We are glad you liked our accommodation, we hope you really enjoyed our staff and service as well, we pride ourselves on that important feature. We are constantly upgrading and renovating our facility, as we are seaside and on edge of jungle the elements affect us greatly and there is always something we are doing to make our place shine. We hope you come back and give us another chance to serve you, we will insure that all is perfect for you!

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property grounds were beautiful and room was lovely and clean. Great atmosphere around property during saturday and sundays. Breakfast could be a little more varied.
Stayed 4 nights in Mar 2019
Response from Bruce on 7 May 2019
Hello and thanks a lot for staying with us at Nikki Beach Koh Samui! We are super glad you enjoyed the room and appreciated the care we take to maintain the grounds. Also you we are happy that you liked our atmosphere. Obviously our atmosphere as a world class beach club as well as hotel are a bit more unique and enjoyable than many hotels. Thanks also for your feedback about breakfast. Currently we are working very hard to give an amazing, organic, "farm to table", fresh experience, with a nice variety of items. All our bakery items are baked here in our bake shop as well! We hope to see you again and get another chance to serve you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2019
Response from Bruce on 7 May 2019
Hello, thanks very much for staying with us at Nikki Beach Koh Samui. Thanks also for your feedback score, we sincerely hope that you come back to stay with us again so our great staff can make your visit absolutely perfect!

4/10 Poor

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
this is not "Nikki Beach"
Looking for the Nikki Beach Global vibe? you will not find it here. i could not have been more disappointed arriving to see a retiree party with 20 small children on floats in the pool.... that is not Nikki Beach. then by 7pm the entire hotel was asleep and a ghostown... the hotel itself is nice, the staff are great, food was fine... but you stay at Nikki Beach for the vibe... and i was 40years to young for this one. the wifi was also garbage, my phone was getting 80mbps but their internet was 7.
Stayed 1 night in Feb 2019
Response from Bruce on 9 May 2019
Hi Roger, thanks so much for staying with us and taking the time to offer feedback. We are super glad you thought the hotel is nice and staff are great, and that food was good also, thanks a lot. Our program is to have a DJ playing music every day at our beach club pool, 11AM to 7PM. Our DJ plays according to the day's ambience, if it's a majority of folks want upbeat sound, we indulge. If it's more a "loungy" day and feel, we cater to that. with exception of Sundays in which it's a more crowded, fun vibe, we always play in upbeat style. (We also have 75m Meter hotel pool for guests to enjoy) As far as which people come to visit us,I've been working for the company 20 years since the first day Nikki Beach opened, in Miami. A lot of the customers from not only those early years that we met but others as time passed have had gone on to have children and extended families. Many are still loyal customers that visit us at many of our places. So yes, sometimes there may be upscale people of almost all ages but our staff generally goes out of their way to make sure everyone enjoys the place. In the evening we serve dinner in beautiful ocean front setting, with amazing view and dj spinning lounge, r and b, etc for dinner time. We also do about 6 major (1,000+ people) events a year in night time, including the most amazing New Years Eve event in Thailand, our signature White Party in March, etc etc, to cater to our guests that love those events. Lastly, thanks again for your feedback about WiFi, we will surely look into that and make whatever upgrade is required if need be! Thanks again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nikki Beach is 5 star in every way, staff, bedroom, bed, food .......and its always a fun place to be. But "Only tell your best friends"
Stayed 3 nights in Jan 2019
Response from Bruce on 9 May 2019
Thanks so much for making your holiday with us at Nikki Beach Resort and Spa, Koh Samui! We are super happy and appreciative that you enjoyed everything. Thanks a lot for the beautiful feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I chose Nikki beach for the brand, after a great experience in Dubai. In my opinio Nikki Beach differentiates by the arquitectural design, the ambience and the distinctive welcoming process, as you're taken for a brief tour around the hotel premises and delicious local sweets and fruits. The hotel staff was so kind and helpful. I also enjoyed the complementary pilates and yoga classes as well as the stand up paddle. I would also highlight the delicious food catering options and particularly the brunch. As improvement opportunities, i particularly note some maintenance required (tiles missing in the guests only swimming pool or the degraded blackout curtains). As a tip for guests, make sure your transfers to and from the hotel are arranged in advance as the resort is at a secluded part of the island.
Stayed 2 nights in Jan 2019
Response from Bruce on 9 May 2019
First of all thank you so much for staying with us! We are happy that enjoyed everything, hopefully you will return for another visit so we can serve you again. Thanks also for your feedback, we are replacing curtains among many other upgrades as well. Thanks again for taking your time to write about everything. Not everyone takes the time to do this and we really appreciate it!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but it is far away from everything
Stayed 1 night in Dec 2018
Response from Bruce on 9 May 2019
Thanks for staying with us and giving us 10/10 score, our staff tries very hard to give great service so we really appreciate your feedback. We are on the sunset side of island here, yes it is much more relaxed and much less congested than the opposite side. We do offer daily shuttle complimentary for guests to go to those areas, we are thinking to expand that service to more times daily. Thanks again!

8/10 Good

Chayson, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff! They really like what they’re doing. Place is great. Although a bit overpriced, We loved everything in our room, their facilities etc. Just thought the air conditioning was not that cool esp. after a hot afternoon outside. I’d wake up sweating in the middle of the night because the AC decides to turn itself down on auto mode to low. Even their reception didn’t have much air conditioning. Not much restaurants around so you have to go out and walk or bike if you want. But their free bike hire was only available til 5pm. What about dinner time which is 6pm beyond? They have free shuttle and stuff but they only do one trip to take you and one trip to pick up and very limited destinations. Not like a few trips in a day. Otherwise, taxi will cost you because it’s far from everything in town in Koh Samui. So keep that in mind. Overall, we were still happy and we still had a great time. We’d stay with them again. Maybe next time in the private villa.
Stayed 6 nights in Nov 2018
Response from Bruce on 9 May 2019
Thanks so much for staying with us at Nikki Beach Resort and Spa. And thank you for taking the time to write your feedback. This info is very important for us. We are super happy that that you thought the place is great and that you really liked our staff. We really have what we consider a genuine culture of service and friendliness in place, not just lip service from a manual. Yes the bikes we encourage to go touring around during daylight hours. For guests safety we don't recommend so much bicycling around after dark. Yes we offer the complimentary RT shuttle to other side of island, we are working on expanding this program. We indeed hope you return to allow us to serve you again! Thanks again!

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Rooms were very nice and comfortable. Came when it was raining and resort seemed to be very quiet which was kind of nice actually. More remote part of the island so recommend renting a scooter. Food is way overpriced for what you get and the overall atmosphere.
Stayed 2 nights in Nov 2018
Response from Bruce on 9 May 2019
Thanks first of all for choosing us as your holiday destination! Thank you also for taking the time to give feedback. We are glad you enjoyed Nikki Beach Koh Samui. We are in process of reconstructing a bit our beach club menu and also since you stayed with us we have increased our options for dining so as to give more alternatives and options. Thanks again!

6/10 Okay

Jay

Liked: Cleanliness, staff & service, room comfort
Workmen ruined our 5 night stay with their noise and directly looking into our room. The layout of the rooms ment maids/workmen/grounds men/golf carts constantly passing you whilst relaxing on veranda. Position of hotel in the middle of nowhere...you have to get taxis everywhere you want to go...main areas 40/50 minutes away
Stayed 5 nights in Oct 2018
Response from Bruce on 9 May 2019
First of all thanks for staying with us at Nikki Beach Resort and Spa, Koh Samui. We apologize for any inconvenience caused by the our maintenance staff, and we should minimize any negative impact on our guests ' experience while we are in process of keeping the property nice and beautiful. This is always our goal and I'm sorry if we failed this time with you. We certainly would love the chance for you to return and give us a chance to really make your stay 1000% enjoyable in every way. As far as our physical location, we are in a beautiful, quieter (sunset) part of the island, we offer complimentary round trip shuttle to the other side of the island. Currently we are planning to expand this service! Thanks again for staying with us and for your valuable feedback!

10/10 Excellent

Annabel, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Garden Villa
We stayed at the garden villa which was beautiful, clean and big. The hotel staff was friendly and helpful. The spa was great. I also enjoyed kayaking, paddle boarding and swimming at the hotel. Overall, it was a pleasant and relaxing stay.
Stayed 3 nights in Sep 2018
Response from Bruce on 9 May 2019
Big thanks for choosing our Resort as your holiday destination! Thanks also for the feedback. We are very happy and appreciative that you enjoyed very much. Since your stay we have added some nice hotel dining options such as healthy, mostly organic items in our Cafe Nikki, and now our dining is sea side on our garden villa beach! Thanks again and we hope to see you again at Nikki Beach Resort and Spa, Koh Samui!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff and Hotel
First of all I would like to say a massive thank you to all the staff at Nikki Beach Spa Hotel, but more so to one person in particular ‘April’ I cannot remember a time when I was greeted so warmly or accommodated so cheerfully, thank you so much April for all your kindness and for going the extra mile you went to ensure my stay was outstanding. Thank you! The hotel itself was perfect for me, My garden villa which was just by the sea, Villa 103 was amazing and I could not have asked for more, cannot wait to stay again.
Stayed 5 nights in Aug 2018
Response from Bruce on 9 May 2019
Hi, thanks so much for staying with us. We are super happy that you like everything and I will be sure to mention to April about your feedback! Actually thanks for all the feedback, not everyone takes the time to do it and we really appreciate it!.....Thanks again!

10/10 Excellent

KOK BOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good for Relaxing will come back again
Stayed 3 nights in Sep 2018
Response from Bruce on 9 May 2019
Thanks for staying with us at Nikki Beach Resort and Spa, Koh Samui, and thanks also for taking the time to give us a feedback score!

8/10 Good

LIAT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and comfortable. The Pool near the room was fine, the kids enjoyed it very much, and the centered pool was very nice. If you are willing to have party and music and meet other people- this is a great location at the centered pool. Everything in the pool is expensive (compared to other 5* hotel we visited) and the plates really small.
Stayed 4 nights in Sep 2018
Response from Bruce on 9 May 2019
Thanks so much for choosing Nikki Beach Resort and Spa for your holiday! And thanks much for the feed back. We are very appreciative that you really enjoyed our hotel. Yes indeed we have the beach club pool with DJ daily 11AM- 7PM, and the more quiet 75 Meter hotel pool, reserved for hotel guests only. Sorry your experience was characterized also with high prices on our menu. We get great feedback on quality of our offerings, are in process of adding some more culinary options to give guests more choices, we are checking our pricing structure as well. Thanks again for your feedback and we hope for the chance to serve you again!

8/10 Good

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great hotel with management staff here to help you make your stay as comfortable as possible.
Stayed 5 nights in Aug 2018
Response from Bruce on 9 May 2019
Thanks for choosing to stay with us at Nikki Beach Resort and Spa, and for giving feedback. It sounds like you really enjoyed your stay, we appreciate that very much! Thanks again!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a 5* Hotel
This is definitely not a 5* hotel, the quality is not a 5* quality.
Stayed 1 night in Aug 2018
Response from Bruce on 9 May 2019
Hello and thanks very much for your feedback. We are very sorry you feel this way about our facility. Our staff is extremely friendly and really go to no limit to provide great and sincere service, virtually all feedback and reviews state this as well. Since your stay we also have hired a great Guest Experience Manager to help support this high service standard. We have also upgraded many areas, including our Dining by the Sea, complete breakfast revamping and many other things. We are always looking for areas to add additional benefit to our customer experience. Our team sincerely hopes for the chance to serve you again to show you that we are serious in our efforts to be very upscale and service minded!