Exterior

Reviews of Stanford Hotel

4 out of 5
Stanford Hotel
118 Soy Street, Mongkok, Kowloon

Reviews

8.2

Very good

Rating 10 - Excellent. 336 out of 1004 reviews" "
Rating 8 - Good. 465 out of 1004 reviews" "
Rating 6 - Okay. 139 out of 1004 reviews" "
Rating 4 - Poor. 42 out of 1004 reviews" "
Rating 2 - Terrible. 22 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Po Lin

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel s clean, quiet, staff friendly & welcoming. I wish I will be able to cancel my April 1st booking, my husband mistaken & book April 1st, I m leaving HK April 1 , 12:10 am. I wish to check out March 31st & save one day hotel.
Stayed 7 nights in Mar 2024
Response from Hotel Management on 19 Mar 2024
Thank you for staying with us and leaving your positive review. Regarding your cancellation request, Our Reception team will be in touch with you to handle your request and make the necessary arrangements.Thank you for your attention.

10/10 Excellent

Lee Kui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 6 nights in Mar 2024
Response from Hotel Management on 15 Mar 2024
Thank you for sharing your review. It's great to know that you found our hotel value for money. We look forward to be of your service again soon.

8/10 Good

Roger

Travelled with family
Liked: Amenities, property conditions & facilities
Based on Expedia’s description, breakfast should be provided. However, per staff, it cost extra.
Stayed 3 nights in Jan 2024
Response from Hotel Management on 22 Jan 2024
Thank you for choosing our hotel for your trip and your valuable comments delivered. We are looking forward to the pleasure of welcome you back in the not-too-distant future.

8/10 Good

Lee Chye Raymond

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Hotel Management on 16 Jan 2024
Thank you for choosing our hotel for your stay.

4/10 Poor

Victoria

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room we booked was Urban. I don't recommand this room type for long stay. The shower is ridiculously small, you literally need to squeeze yourself in and out of the shower. If you are a coffee drinker, you will be horrified to find that the 2 cups provided were not coffee mug size, more like a tea cup. I needed to make 3 times to compensate. Not even long life milk. Lastly the hairdrer has a specfific plug hole that only fit their own hairdryer. I bought an international plug but needed to plug into the socket on the wall where you made tea/coffee. If you choose this room, don't expect too much. Somtimes the lift can take a bit longer as the non smoking rooms are level 10 and above. Clearly make the smoking guests more convenience
Stayed 8 nights in Dec 2023
Response from Hotel Management on 10 Jan 2024
Thank you for providing us with your review. We sincerely apologize for the disappointment you experienced during your stay.. Your feedback is highly valuable to us as we strive to deliver a seamless and positive guest experience. Please rest assured that your comments will be shared with our Management and team for review. We sincerely hope that you will allow us another opportunity to serve you again to demonstrate our true level of Asian hospitality to redeem ourselves.

6/10 Okay

Joseph

Travelled with family
Disliked: Amenities, property conditions & facilities
Tiny space. Insufficient amenities
Stayed 2 nights in Dec 2023
Response from Hotel Management on 8 Jan 2024
Thank you for choosing our hotel for your trip and your valuable comments delivered. We looking forward to the pleasure of welcoming you back in the not-too-distant future.

6/10 Okay

P K

Liked: Cleanliness, staff & service
Staff were nice, room was clean, bathroom felt fresh and nice each day. Interior is a little dated but didn't effect the stay. It was very cold in the room, as temperatures outside were around 12 degrees Celsius but the temperature control even when on maximum heat still had cold air blowing out from the vent. Reception provided an electric heater
Stayed 5 nights in Dec 2023
Response from Hotel Management on 2 Jan 2024
Thank you for visiting us and your appreciation towards our service and the clean room to inspire us to upkeep our service standards.With our repeated thanks for having your patronage. We look forward to the pleasure of serving you again in the near future.

10/10 Excellent

YEW KEONG, SINGAPORE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Ladies Street, sneakers street. In between Mongkok and Yau Ma Tei station
Stayed 5 nights in Dec 2023
Response from Hotel Management on 2 Jan 2024
Thank you for your recent visit to our hotel and sharing your review. We are looking forward to the pleasure of welcoming you back in the not-too-distant future.

8/10 Good

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities
Sound insulation not as good. The rest ok
Stayed 1 night in Dec 2023
Response from Hotel Management on 29 Dec 2023
Thank you for choosing our hotel for your trip and your valuable comments delivered. We are looking forward to the pleasure of welcoming you back in the not-too-distant future.

6/10 Okay

Chan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Management on 29 Dec 2023
Thank you for choosing our hotel during your visit in HK.

6/10 Okay

Tomonori

Liked: Cleanliness, staff & service
Response from Hotel Management on 16 Feb 2024
Thank you for choosing our hotel during your visit in HK.

8/10 Good

Hoo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at the Stanford Hotel
Good location, right in the middle of Mongkok shopping area. Lots of food within walking distance. New, clean and comfortable hotel room. Efficient front desk staff with good service, and very helpful room service staff too. Would recommend this hotel. However the B1 restaurant is not good. Food not nice, and service staff too busy to take care of us, almost no service.
Nice view from the hotel room
Stayed 5 nights in Nov 2023
Response from Hotel Management on 11 Dec 2023
Thank you for choosing our hotel for your stay. We are honored to receive your wonderful review about the fabulous location, our decent rooms, as well as the dedicated service rendered by our Front line staff. Your recommendation is highly appreciated. We acknowledged your negative feedback regarding the B1 restaurant. We would like to clarify that the Chinese restaurant is independently operated and not managed by our hotel. Let’s assured that we will promptly relay your comments to the tenant to address the highlighted areas for their review and follow-up. We would love to host you again in the not-too-distant future.

8/10 Good

Esmeralda

Travelled with family
Liked: Cleanliness, staff & service
Room too small, public transportation not convenient
Stayed 5 nights in Nov 2023
Response from Hotel Management on 6 Dec 2023
Thank you for choosing our hotel for your trip and your valuable comments delivered. We are looking forward to the pleasure of welcoming you back in the not-too-distant future.

8/10 Good

Jovie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services in the front desk, the staffs very friendly and polite, especially Mr. Tang who help me a lot when I stayed. The room is small but a cozy and comfortable bed. Unfortunately, the shower tube not clean enough.
Stayed 3 nights in Nov 2023
Response from Hotel Management on 6 Dec 2023
Thank you for sharing your review and giving us a high endorsement on the Front desk service and accommodation. However, we apologize for the cleanliness issue you encountered with the shower tube. Please be advised that we will address it with our team in order to rectify the shortcomings in this regard. With our repeated thanks for addressing this to our attention. Let’s assure you of our best efforts to provide our guests a nice and enjoyable accommodation. We would love to welcome you back soon.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Hotel Management on 6 Dec 2023
Thank you for choosing our hotel during your visit in HK.

6/10 Okay

Tommy

Travelled with family
Staff his very nice meet all required by us , location is very good , no problem looking for food
Stayed 3 nights in Nov 2023
Response from Hotel Management on 6 Dec 2023
Thank you for visiting us and your appreciation towards our location and your encouraging comments which inspired us to upkeep our service standards.With our repeated thanks for having your patronage. We look forward to be of your service again soon.

10/10 Excellent

Yingxin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice
Response from Hotel Management on 29 Nov 2023
Thank you for sharing your positive feedback about your recent stay with us. With our repeated thanks for having your patronage. We look forward to the pleasure of serving you again in the near future.

8/10 Good

Yuk Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2023
Response from Hotel Management on 27 Nov 2023
Thank you for choosing our hotel during your visit in HK.

8/10 Good

Jovie

Stayed 3 nights in Nov 2023
Response from Hotel Management on 15 Dec 2023
Thank you for choosing our hotel during your visit in HK.

8/10 Good

JACK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Nov 2023
Response from Hotel Management on 23 Nov 2023
Thank you for choosing our hotel during your visit in HK.

6/10 Okay

Jovie

Stayed 4 nights in Nov 2023
Response from Hotel Management on 11 Dec 2023
Thank you for choosing our hotel during your visit in HK.

8/10 Good

monnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
almost every hotel is convenient to every things in HK.. I booked a single room they upgraded me a double room. I 4got something in the fridge n the housekeeping lady call me back while I was waiting for the lift, that was very lucky n appreciated that. will come again
Stayed 4 nights in Nov 2023
Response from Hotel Management on 20 Nov 2023
It’s great to learn that you had a positive experience during your stay with us. Our dedicated staff is committed to deliver competent service to our valued guests and we sincerely appreciate your kind words of praise. Thank you for choosing our hotel during your visit to HK. We look forward to hosting you back in the not-too-distant future.

10/10 Excellent

Jacky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 4 nights in Nov 2023
Response from Hotel Management on 20 Nov 2023
Thank you for choosing our hotel during your visit in HK.

8/10 Good

Jovie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Management on 20 Nov 2023
Thank you for choosing our hotel during your visit in HK.

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and helpful! Small hotel but excellent service and rooms are very clean and comfortable
Stayed 4 nights in Nov 2023
Response from Hotel Management on 17 Nov 2023
It was great to hear your encouraging comments which inspired us to upkeep our service standards.Thank you for having you with us and we look forward to be of your service again soon.

8/10 Good

Sherman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flexible on room change
Stayed 4 nights in Nov 2023
Response from Hotel Management on 13 Nov 2023
It was indeed our pleasure to have you stayed with us and thank you for your comments delivered.With our repeated thanks for having your patronage. We look forward to the pleasure of serving you again in the near future.

10/10 Excellent

Jacky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 4 nights in Nov 2023
Response from Hotel Management on 13 Nov 2023
Thank you for sharing your positive feedback about your recent stay with us. With our repeated thanks for having your patronage. We look forward to the pleasure of serving you again in the near future.

8/10 Good

Tok Heng

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good surroundings
Stayed 3 nights in Nov 2023
Response from Hotel Management on 13 Nov 2023
Thank you for sharing your positive feedback about your recent stay with us. We look forward to hosting you again in the not-too distant future.

10/10 Excellent

Thelma, South San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very helpful and courteous. A lot of food stalls and shops are nearby. Train stations are very close. Quiet and safe neighborhood.
Stayed 4 nights in Oct 2023
Response from Hotel Management on 3 Nov 2023
It’s good to learn that you had a good time with us during your stay. Our sincere thanks for your kind words of praise to our dedicated staff who are committed to deliver competent service to our valued guests.With our repeated thanks for having your patronage. We look forward to the pleasure of serving you again soon.

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Hotel Management on 31 Oct 2023
Thank you for choosing our hotel during your visit in HK.

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location
Stayed 3 nights in Oct 2023
Response from Hotel Management on 30 Oct 2023
Thank you for your recent visit to our hotel. It's great to know that the hotel location was to your liking. With our repeated thanks for having your patronage. We look forward to the pleasure of serving you again in the near future.

10/10 Excellent

Sair

Stayed 3 nights in Oct 2023
Response from Hotel Management on 17 Nov 2023
Thank you for choosing our hotel during your visit in HK.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to MTR. Quiet location, but the room is small.
Stayed 4 nights in Oct 2023
Response from Hotel Management on 30 Oct 2023
Thank you for choosing our hotel for your trip and your valuable comments delivered. We are looking forward to the pleasure of welcoming you back in the not-too-distant future.

8/10 Good

Sair

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Oct 2023
Response from Hotel Management on 16 Oct 2023
Thank you for choosing our hotel during your visit in HK.

8/10 Good

Huang

Stayed 1 night in Oct 2023
Response from Hotel Management on 6 Nov 2023
Thank you for choosing our hotel during your visit in HK.

8/10 Good

Wing Kin

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Hotel Management on 16 Oct 2023
Thank you for choosing our hotel during your visit in HK.

8/10 Good

Wing Kin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Hotel Management on 3 Oct 2023
Thank you for choosing our hotel during your visit in HK.

6/10 Okay

Enyi

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Hotel Management on 26 Sep 2023
Thank you for choosing our hotel during your visit in HK.

6/10 Okay

Bao Xian

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023
Response from Hotel Management on 25 Sep 2023
Thank you for choosing our hotel during your visit in HK.

8/10 Good

Wing Kin

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Management on 18 Sep 2023
Thank you for choosing our hotel during your visit in HK.

8/10 Good

chiu

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Good location.Near night markets, bus and MTR stations. Central location. On the not so good side. Rooms are small and we had to keep luggage closed. Hotel information about it's facilities are non existent. Staff are friendly.
Stayed 3 nights in Sep 2023
Response from Hotel Management on 18 Sep 2023
It was indeed our pleasure to have you stayed with us and thank you for your comments delivered.With our repeated thanks for having your patronage. We look forward to the pleasure of serving you again in the near future.

8/10 Good

Tok Heng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated
Stayed 4 nights in Aug 2023
Response from Hotel Management on 1 Sep 2023
Thank you for choosing our hotel during your visit in HK.

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to everything & love the cleanliness of the hotel !!
Stayed 4 nights in Jun 2023
Response from Hotel Management on 24 Aug 2023
Thank you for having you with us and your flattering remarks conveyed to inspire us to upkeep our service standards. We are looking forward to the pleasure of welcome you back in the not-too-distant future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious for HK standards, clean and modern. Staff were helpful and responsive. Close to mongkok ladies street and MTR
Stayed 3 nights in Aug 2023
Response from Hotel Management on 22 Aug 2023
Thank you for having you with us and your flattering remarks conveyed to inspire us to upkeep our service standards. We are looking forward to the pleasure of welcome you back in the not-too-distant future.

10/10 Excellent

Sek Heng, Singapore

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surrounding are all food stall. Slightly further down is Lady Street. Clean. There is a level of hotel room which are smoking room.
Stayed 4 nights in Aug 2023
Response from Hotel Management on 15 Aug 2023
Thank you for choosing our hotel for your trip and your valuable comments delivered. We are looking forward to the pleasure of welcoming you back in the not-too-distant future.

10/10 Excellent

Lisong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Management on 3 Jul 2023
Thank you for choosing our hotel during your visit in HK.

10/10 Excellent

Terry Cheuk Tong

Liked: Cleanliness, staff & service, property conditions & facilities
All staff were polite and helpful, very good service, property clean. Almost nothing I did not like. I will certainly stay with this hotel again.
Stayed 1 night in Jun 2023
Response from Hotel Management on 23 Jun 2023
Thank you for having you with us and your flattering remarks conveyed to inspire us to upkeep our service standards.We are looking forward to the pleasure of welcome you back in the not-too-distant future.

10/10 Excellent

Terry Cheuk Tong

Liked: Cleanliness, staff & service, property conditions & facilities
All staff were polite and gave very good service, property was so clean. Almost nothing I did not like. I will certainly stay with this hotel again.
Stayed 5 nights in Jun 2023
Response from Hotel Management on 23 Jun 2023
Thank you for having you with us and your flattering remarks conveyed to inspire us to upkeep our service standards.We are looking forward to the pleasure of welcome you back in the not-too-distant future.

8/10 Good

Tok Heng

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The location is good, there are many eating house around.
Stayed 3 nights in May 2023
Response from Hotel Management on 29 May 2023
Thank you for choosing our hotel for your trip and your valuable comments delivered. We are looking forward to the pleasure of welcoming you back in the not-too-distant future.

8/10 Good

Bessie

Liked: Staff & service
Good location...
Stayed 2 nights in May 2023
Response from Hotel Management on 29 May 2023
Thank you for choosing our hotel for your trip and your valuable comments delivered. We are looking forward to the pleasure of welcoming you back in the not-too-distant future.