Dear joanne, How lovely to hear about your Savoy experience! We are thrilled everything exceeded your expectations and you had such a wonderful time. We hope to warmly welcome you again to The Savoy soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Dear Louise, we have really enjoyed reading your review. Your wonderful compliments are praise indeed and mean a lot to us. We will pass on your kind words to everyone who helped to create these special memories, especially the Thames Foyer team who serve our wonderful Afternoon Tea! Thank you once again for taking the time to write your review and we look forward to warmly welcoming you back to The Savoy again in the near future. With best regards, Debra Patterson, Quality Leader

Dear Theda and Ansy, We very much appreciate you taking the time to leave feedback. It is always a pleasure to receive such positive scores and we hope you enjoyed your stay at The Savoy. Thank you again for sharing your experience, and we look forward to welcoming you back very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Jayesh, We very much appreciate you taking the time to write a review. It is always a pleasure to receive such positive feedback, and I will share your comments with our team. Thank you again for sharing your experience, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear David, Thank you for taking the time to leave feedback. We hope you enjoyed your stay and look forward to welcoming you back to The Savoy in the future. Best regards, Debra Patterson, Quality Leader

Dear Toni, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Mark, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such a positive score, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Peter, Thank you for taking the time to leave feedback. We hope you enjoyed your stay at The Savoy and look forward to welcoming you back in the future. Kind regards, Debra Patterson, Quality Leader

Dear Daniel, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your comments with our team. Thank you again for sharing your experience, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Martin, Thank you for sharing your photos and for your wonderful comments! We are thrilled you had such a wonderful time, and I will share your feedback with the team. We hope to warmly welcome you again to The Savoy soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Dear Anthony, How lovely to read about your Savoy experience! We are thrilled everything exceeded your expectations and you had such a wonderful time. We hope to warmly welcome you again to The Savoy soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Dear Gill, Thank you for choosing The Savoy for such a special birthday celebration and for taking the time and trouble to complete a guest satisfaction survey. It is always a pleasure to receive positive feedback and we are delighted to know you returned home with some happy memories of your time with us. I will most certainly share your kind thoughts to all our colleagues. We hope to warmly welcome you again to The Savoy in the future and if we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Dear Peter, We are thrilled you had a wonderful stay here at The Savoy. The hotel is always a special place to be but everything does seem more magical at Christmas and we are so pleased you enjoyed our beautiful decorations this year. Our team strive to deliver the very highest levels of personalised service to all of our guests, and I am so delighted we achieved this. Thank you again for sharing your experience and we very much look forward to warmly welcoming you back again in the near future. With best regards, Debra Patterson, Quality Leader

Dear Sarah, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your scores with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Jon, Thank you for taking the time to leave feedback. We're delighted you enjoyed your stay, but sorry to hear your visit to our restaurants fell below your expectations. Please do get in touch if you would like to share any additional comments, as customer feedback is so important to us. We hope to welcome you back to The Savoy very soon. Warm regards, Debra Patterson, Quality Leader

Dear Robin, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your scores with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Neil, Thank you for taking the time to leave feedback. We hope you enjoyed your stay at The Savoy; if you did have any additional feedback you would like to share then please do not hesitate to get in touch. We look forward to welcoming you back again in the future. Best regards, Debra Patterson, Quality Leader

Dear Lois, Thank you for your feedback regarding your stay at the The Savoy, and for taking the time to complete a guest survey. I will share your comments with our team. I was so pleased to learn that you had a pleasant stay overall, although I do apologise that your breakfast reservation was overlooked. This should not have happened, and I am so sorry we were unable to accommodate you even after the issue had been identified. We do everything we can to try and minimise wait times for our guests but unfortunately they still do happen occasionally. Despite this we do hope to have an opportunity to welcome you back to The Savoy in the future, when another warm Savoy welcome will await. If there is anything we can do in the meantime, please do not hesitate to get in touch. With kindest regards, Debra Patterson, Quality Leader

Dear Stuart, How lovely to read about your Savoy experience! We are thrilled everything exceeded your expectations and you had such a wonderful time. We hope to warmly welcome you again to The Savoy soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Dear Terence,Thank you for your detailed review which has been shared with the senior management team. We offer you our sincerest apologies for the inconveniences of the lift maintenance that occurred throughout your stay. Understandably, there was not only a daily frustration but alarm when on one occasion the lift came to an abrupt halt. The timeliness of the maintenance was not ideal at all, but nevertheless necessary to keep these lifts maintained to the strictest of safety standards. With regard to booking our venues, usually it would not be necessary to book a table in advance, but it is always recommended to avoid disappointment, especially during the festive season and other special occasion in the year. A communication is sent from our guest relations team advising to book so we are sorry this message was not received in time. Even without a booking for the bars, our resident guests should always take priority over external guests with a wait time honoured. We are sorry for the difficulties you experienced in this respect. We would also like to apologise for the luggage delay on your last day and hope this situation did not delay you too much in your onward journey. We care very much about how we make our guests feel and we want you to know that we have made a careful note of your comments, so ensure that should we have the pleasure of welcoming you again to The Savoy, that you enjoy a seamless, less frustrating and more enjoyable experience with us. Thank you again for your review and we send you all good wishes for 2024.

Dear William, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your score with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Dan, We very much appreciate you taking the time to complete a guest survey, and thank you scoring your stay! It is always a pleasure to receive such positive feedback, and I will share this with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Guest, We very much appreciate you taking the time to leave such positive feedback, and I will share this with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Guest, We very much appreciate you taking the time to review your stay. It is always a pleasure to receive such positive feedback, and I will share this with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Luke, Thank you for taking the time to leave such wonderful feedback! We are thrilled you enjoyed everything about your stay at The Savoy, and are so pleased you left with many happy memories of your time with us. We hope to have the opportunity to welcome you back again very soon. With best wishes, Debra Patterson, Quality Leader

Dear Martine, Thank you for taking the time to leave such a high score! We are delighted you had a wonderful stay and hope you left with many happy memories. We look forward to welcoming you back to The Savoy very soon. Warm regards, Debra Patterson, Quality Leader

Dear Damian, Wow! Thank you for taking the time to write such an amazing account of your recent stay with us, here at The Savoy. It was such a pleasure to read and we are delighted you enjoyed everything about your time with us. Your comments about the level of service you consistently received are just wonderful, and I will be sure to share them with colleagues across the hotel. We look forward to having the opportunity to welcome you back again very soon. With warm regards, Debra Patterson, Quality Leader

Dear Serdar, How lovely to read about your Savoy experience! We are thrilled everything exceeded your expectations and you had such a wonderful time. We hope to warmly welcome you again to The Savoy soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Dear Sharen, Thank you for taking the time to leave feedback - we cannot ask for more than 10 out of 10! We hope to warmly welcome you again to The Savoy soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Dear Daniel, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your comments with our team. Thank you again for sharing your experience, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Shane,We appreciate the feedback and offer you our sincere apologies for these areas of our service that fell below expectation. We have taken seriously your observations of the Rolls Royce cleanliness, which should be maintained at all time. We are sorry for the inconvenience of guiding you initially via the incorrect lift. We are looking to introduce a more extensive caviar range next year. Thank you for sharing these valuable insights and we hope to see you again when your travels bring you next to London.

Dear Mark, Thank you for reviewing your stay! We are delighted you had a wonderful time and everything lived up to your expectations. I did note your point about the milk and snacks in your room - we always welcome guest feedback, and are constantly reviewing what we offer to our guests, so I will feed this back to the management team. We do hope to have an opportunity to welcome you back to The Savoy very soon! Kindest regards, Debra Patterson, Quality Leader

Dear Phil, Thank you for leaving a review! We cannot ask for more than 10/10 and are delighted you enjoyed everything about your stay at The Savoy. We look forward to welcoming you back to the hotel very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Sunil, Thank you for taking the time to leave positive feedback! We are delighted you had a five star experience, and hope to have the opportunity to welcome you back to The Savoy very soon. Kind regards, Debra Patterson, Quality Leader

Dear Alberto, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your scores with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Chad Gregory, Thank you staying with us at The Savoy! We really appreciate you taking the time and trouble to complete a guest satisfaction survey, and to provide such a wonderful review. It is always a pleasure to receive positive feedback and we are delighted to know you returned home with many happy memories of your time with us. It will be a pleasure to pass on your kind thoughts to all our colleagues, who do go the extra mile to ensure everything is just perfect for our guests. We hope to warmly welcome you again to The Savoy in the future and if we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Dear Kevin, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your scores with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear George T, Thank you staying with us at The Savoy! We really appreciate you taking the time and trouble to complete a guest survey, and to provide such a wonderful review. It is always a pleasure to receive positive feedback and we are delighted to know you returned home with many happy memories of your time with us. It will be a pleasure to pass on your kind thoughts to all our colleagues, who do go the extra mile to ensure everything is just perfect for our guests. We hope to warmly welcome you again to The Savoy in the future and if we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Dear Mary, Thank you for taking the time and trouble to complete a survey following your recent stay at The Savoy. We greatly value and appreciate your positive feedback and are delighted to know that you enjoyed your time with us. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience and we very much look forward to warmly welcoming you back to The Savoy, in the near future. With best regards, Debra Patterson, Quality Leader

Dear Maria, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your comments and scores with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Benoit, Thank you for taking the time to leave positive feedback! We are delighted you enjoyed your stay and look forward to welcoming you back to The Savoy very soon. Kind regards, Debra Patterson, Quality Leader

Dear Julie, How lovely to read about your Savoy experience and thank you for sharing your photos. We are thrilled everything exceeded your expectations and you had such a wonderful time. We hope to warmly welcome you again to The Savoy soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Dear Jonathan, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your comments with our team. Thank you again for sharing your experience, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Daniel, We very much appreciate your comments regarding your recent stay at The Savoy. It is always a pleasure to receive positive feedback and we wish to thank you in particular for your kind recognition of the team who looked after you so exceptionally. We hope to warmly welcome you again to The Savoy soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Dear Brian, How lovely to read about your Savoy experience! We are thrilled everything exceeded your expectations and you had such a wonderful time. We hope to warmly welcome you again to The Savoy soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Dear Robin, We very much appreciate your comments regarding your recent stay at The Savoy. It is always a pleasure to receive positive feedback and I wish to thank you in particular for your kind recognition of Laura who looked after you so exceptionally - I will be sure to pass on your recognition to her. We hope to warmly welcome you back to The Savoy very soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Dear Nahoko, We very much appreciate your comments regarding your stay at The Savoy, and for taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your comments with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Ophneil Henry, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Peter, Thank you staying with us at The Savoy and for taking the time to complete a guest satisfaction survey. We are so happy to hear your Savoy experience did not disappoint and you returned home with many happy memories of your time with us, and enjoyed the personal touches and service from the team. Thank you again for sharing your experience and we very much look forward to warmly welcoming you back to The Savoy, in the near future. With best regards, Debra Patterson, Quality Leader

Dear Martin, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your scores with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader