Exterior

Reviews of The Old Phuket - Karon Beach Resort

4 out of 5
The Old Phuket - Karon Beach Resort
192/36 Karon Rd., Karon Beach, Karon, Phuket

Reviews

8.2

Very good

Rating 10 - Excellent. 114 out of 327 reviews" "
Rating 8 - Good. 145 out of 327 reviews" "
Rating 6 - Okay. 37 out of 327 reviews" "
Rating 4 - Poor. 21 out of 327 reviews" "
Rating 2 - Terrible. 10 out of 327 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

william, MIDDLESEX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 18 nights in Dec 2023
Response from Nee on 2 Jan 2024
Dear Valude guest's, thank you so much for taking the time to share your wonderful review! We are delighted to hear that you had an excellent experience during your stay with us. It's truly rewarding to know that our efforts to provide exceptional service and a memorable stay have been successful.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the bathroom,and that some rooms had outdoor showers. Staff was very friendly and helpful. Property was very pretty.
Stayed 1 night in Nov 2023
Response from Management Team on 5 Dec 2023
Dear Susan,Thank you very much for take your time to give the good comment and of course we have keep this standard, with improve for more bester. we are looking forward to welcome you again.

10/10 Excellent

Deivids

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2023
Response from Nee on 24 Oct 2023
Dear Deivids,Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations, and very hope to welcome you to our hotel again next holiday.Management Team,

4/10 Poor

mikael

Stayed 7 nights in Jun 2023
Response from Nee on 18 Sep 2023
"Dear Valued Guests,Thank you very much for your valuable feedback.We have acknowledged all of your valuable feedback, and we shall share with all departments concerned for our further improvement accordingly.We thank you again for your good support to our hotel.Kind Regards,"

8/10 Good

Daisy

Travelled with partner
Liked: Cleanliness, staff & service
Lovely hotel and staff. Rooms are a bit hit and miss. Some rooms can do with bit more airing other areas are under reno. Breakfast is fresh and sufficient variety. Would recommend Serene wing.
Stayed 9 nights in May 2023
Response from Nee on 18 Sep 2023
"Dear Daisy,Thank you very much for your valuable feedback.We have acknowledged all of your valuable feedback, and we shall share with all departments concerned for our further improvement accordingly.We thank you again for your good support to our hotel.Kind Regards,"

10/10 Excellent

Liliana

Stayed 5 nights in May 2023
Response from Nee on 18 Sep 2023
"Dear Liliana,Thank you very much for your valuable feedback.We have acknowledged all of your valuable feedback, and we shall share with all departments concerned for our further improvement accordingly.We thank you again for your good support to our hotel.Kind Regards,"

8/10 Good

Robert

Stayed 5 nights in May 2023
Response from Nee on 18 Sep 2023
"Dear Robert,Thank you very much for your valuable feedback.We have acknowledged all of your valuable feedback, and we shall share with all departments concerned for our further improvement accordingly.We thank you again for your good support to our hotel.Kind Regards,"

2/10 Terrible

Sandra

Liked: Cleanliness
Stayed 3 nights in Mar 2023

4/10 Poor

Helle

Stayed 3 nights in Mar 2023

2/10 Terrible

Tina

Stayed 1 night in Feb 2023

8/10 Good

Patrick

Stayed 20 nights in Jan 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Furniture and fittings are showing their age. TV and room safe not working in room 120. Otherwise, good service and location.
Stayed 3 nights in Jan 2023

6/10 Okay

Daniel

Liked: Cleanliness
Best part about this hotel is the location! Easy beach access beautiful beach to the front of hotel & an array of restaurants and bars & temple with night market to the rear.. hotel is getting old and tired could do with a refresh, noisy old fridge in the room and air conditioning unit that sounded like an aircraft taking off, and alas on the last day they tried to sting me for a beach towel in which of course i hadnt taken, the maid had cleaned away and not refreshed … good hotel for the price location even better! But not brilliant facilities
Stayed 3 nights in Dec 2022

10/10 Excellent

Daisy Divya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and well designed spaces. Pool is beautiful but could do with expanded evening hours for dip as weather is quite humid and suitable for night swims.The gym and ping pong combined room should allow windows to be opened particularly as AC is off or not working most of the time. Having combined spaces restricts use of ping pong table if someone is walking the treadmill. The AC in our room was very noisy even at low fan - no choice but to have it on at night as room became stuffy without air. We tried sleeping with balcony doors open but mossies made it difficult plus it was more warm and humid. Minor hiccups in otherwise beautiful stay. Due to pandemic its a panned down breakfast and room service and that is understandable for the amount of guests. Most of the shops are just beginning to reopen getting ready for the return of tourists. We found it peaceful, refreshing and lovely place as always. Will stay again.
Stayed 9 nights in May 2022
Response from Management Team on 22 Sep 2023
Dear Valued Guests,Thank you very much for your valuable feedback.We have acknowledged all of your valuable feedback, but please keep the information to us by the hotel e-mail for our further improvement accordingly.

8/10 Good

Liam, Wembley London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a decent resort staff were excellent breakfast was ok the pools were good basically a good 4* resort This is the second time I’ve stayed here and I’ll be back again next year
Stayed 14 nights in Dec 2019
Response from Hotel Management Team on 12 Jan 2020
Thank you for letting us know how much you enjoyed your stay at The Old Phuket. It was a pleasure for us to get acquainted with you. We hope to see you again the next year.

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Muthita S. on 6 Nov 2019
Thank you for taking some of your time to share your experience at The Old Phuket Karon Beach Resort and in this fabulous destination. We are happy to know that you had a lovely stay with us during your holiday. We are looking forward to welcome you back soon!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Absolutely amazing fantastic stay at Old Phuket. Staff brilliant
Stayed 7 nights in Oct 2019
Response from Muthita S. on 28 Oct 2019
Thank you for taking some of your time to share your experience at The Old Phuket Karon Beach Resort and in this fabulous destination. We are happy to know that you had a lovely stay with us during your holiday. We are looking forward to welcome you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Sep 2019
Response from Muthita S. on 2 Oct 2019
Thank you for taking some of your time to share your experience at The Old Phuket Karon Beach Resort and in this fabulous destination. We are happy to know that you had a lovely stay with us during your holiday. We are looking forward to welcome you back soon!

8/10 Good

Alvin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Muthita S. on 22 Aug 2019
Thank you for taking some of your time to share your experience at The Old Phuket Karon Beach Resort and in this fabulous destination. We are happy to know that you had a lovely stay with us during your holiday. We are looking forward to welcome you back soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Great location across the street from beach, staff was excellent altho difficult to communicate in English at times, price was ok, but not great, for a native hotel.
Stayed 1 night in Aug 2019
Response from Muthita S. on 13 Aug 2019
Thank you for taking some of your time to share your experience at The Old Phuket Karon Beach Resort and in this fabulous destination. We are happy to know that you had a lovely stay with us during your holiday. We are looking forward to welcome you back soon!

8/10 Good

Mariateresa, Adelaide

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deluxe pool access room was extremely large and comfortable, bed was hard but staff were happy to assist by adding a mattress topper. The pool area infront of block 3 (especially rooms 3101 and 3102) needs to be cleaned better as water had a slimy film on it on a few days, which caused me to slip on steps and cut my knee and hurt my foot but I will commend management on offering assistance to take me to hospital and cover expenses, which I declined so manager Dan attended to cleaning, disinfecting and bandaging my knee himself, which I was very grateful of. Security guards at Beach end were extremely friendly and helpful with advice, it was such a pleasure to be greeted by them everyday and have a little chat. Location of hotel is great, with restaurants, 2 mini marts and a few shops and spas in the lane leading from beach end to hotel.
Stayed 5 nights in Jul 2019
Response from Muthita S. on 9 Aug 2019
Thank you for taking some of your time to share your experience at The Old Phuket Karon Beach Resort and in this fabulous destination. We are happy to know that you had a lovely stay with us during your holiday. We are looking forward to welcome you back soon!

4/10 Poor

Eknarin, THAILAND

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Staffs need to have more training how to treat and take care of the guests while check in and check out ,and also lack of skills to communicate like the others 4 hotel stars do - Need to improve. Breakfast taste is very ordinary and boring. I have to ask more food to replenish due to there is nothing left if you com to have breakfast late.
Stayed 2 nights in Jul 2019
Response from Muthita S. on 6 Aug 2019
Dear Guest, We have acknowledged your feedback with regard to our staffs and our breakfast, and we shall discuss among our team for further improvement.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for shopping and close to beach and massage
Stayed 7 nights in Jul 2019
Response from Muthita S. on 29 Jul 2019
Thank you for taking some of your time to share your experience at The Old Phuket Karon Beach Resort and in this fabulous destination. We are happy to know that you had a lovely stay with us during your holiday. We are looking forward to welcome you back soon!

2/10 Terrible

Joanna, Hervey Bay

Travelled with partner
Disliked: Cleanliness, amenities
The room size is large but thats about it. The mattress hard needed topper. Airon made rattling noise needed repairing, condensation from aircon dripped onto the floor needed towels to mop up. Into the package added a bath which you could not use as it need a step to get into it (boxed in) didn't try it as I gathered if I had to get out of the bath after soaking in it it would be very hard to get out as 2 windows surrounding and a small edge very dangerous.
Stayed 14 nights in May 2019
Response from Muthita S. on 13 Jun 2019
Thank you for taking some of your time to share your experience at The Old Phuket Karon Beach Resort and in this fabulous destination. We would like to apologize for negative experience during your stay, and hope you will give us an opportunity to improve our products and services. We are looking forward to welcome you back soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the privacy from the street, and the fact no traffic goes past the Sino wing at Old Phuket Resort. Rooms are made up daily, beautiful breakfasts, close to shops and beach, and 2 great pools within the property. Staff are delightful
Stayed 4 nights in May 2019
Response from Muthita S. on 13 May 2019
Thank you for taking some of your time to share your experience at The Old Phuket Karon Beach Resort and in this fabulous destination. We are happy to know that you had a lovely stay with us during your holiday. We are looking forward to welcome you back soon!

10/10 Excellent

Sarah, Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our 3 night stay at The old Phuket resort. The staff were all very friendly and helpful. The breakfast buffet is excellent a great choice of food. Right on the beach only a few minutes walk away. Given it was low season they also gave us an upgrade to a jacuzzi suite which was such a lovely surprise. Thank you so much for our beautiful stay here we will be back!
Stayed 3 nights in May 2019
Response from Muthita S. on 13 May 2019
Thank you for taking some of your time to share your experience at The Old Phuket Karon Beach Resort and in this fabulous destination. We are happy to know that you had a lovely stay with us during your holiday. We are looking forward to welcome you back soon!

10/10 Excellent

Collin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super quiet and safe. Great for anyone
Stayed 2 nights in Apr 2019
Response from Muthita S. on 6 May 2019
Thank you for taking some of your time to share your experience at The Old Phuket Karon Beach Resort and in this fabulous destination. We are happy to know that you had a lovely stay with us during your holiday. We are looking forward to welcome you back soon!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Now I know why its called the "OLD" Phuket. I could have been happy there but reception staff and especially the Management team are so unprofessional that I would never go back. I know they advertise themselves as the land of smiles but they are not genuine smiles, Phuket has got to realise that they have got to look after customers as the place has gone way down hill in the last few years and customers are now so unhappy that they now go to Vietnam, Cambodia as the service is so much better - A note, if you are going to Phuket, go to Kamala as the service is much better.
Stayed 9 nights in Apr 2019
Response from Muthita S. on 13 May 2019
Thank you for taking some of your time to share your experience at The Old Phuket Karon Beach Resort and in this fabulous destination. We would like to apologize for negative experience during your stay, and hope you will give us an opportunity to improve our products and services.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Old Colonial Hotel
Hotel is quaint and old colonial. Great location from beach and restaurants. My room was lovely. Very large including the bath. We did have a frustrating issue with check in due to misunderstanding and language barrier. Our bellman was great and overall the staff was, as usual, wonderful. Pool area could use a facelift.
Stayed 1 night in Oct 2018
Response from Muthita S. on 6 May 2019
Thank you for taking some of your time to share your experience at The Old Phuket Karon Beach Resort and in this fabulous destination. We are happy to know that you had a lovely stay with us during your holiday. We are looking forward to welcome you back soon!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Muthita S. on 17 Oct 2018
Thank you for taking some of your time to share your experience at The Old Phuket Karon Beach Resort and in this fabulous destination. We are happy to know that you had a lovely stay with us during your holiday. We are looking forward to welcome you back soon!

8/10 Good

Elodie, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel near the beach
We stayed 3 nights and it was fabulous ! The room was so clean, the bathroom was perfect and there is a king size bed in the room. I really recommend this hotel, it's near the sea, there are several restaurants in less than 5 min walk and the hotel staff is helpful. They booked for me the airport arrival and departure pickup and we booked a boat excursion ( koh phi phi ) with them. The only this that I regret is the breakfast ( I didn't really like it ) Thanks a lot !
Stayed 3 nights in Sep 2018
Response from Muthita S. on 20 Sep 2018
Thank you for taking some of your time to share your experience at The Old Phuket Karon Beach Resort. We are happy to know that you had a lovely stay with us during your holiday and we will improve our products as per your comment. We are looking forward to welcome you back soon!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect budget resort
We stayrd in private jacuzzi suite. The jacuzzi is in the front walked courtyard and is not heated. It quickly warms naturally. The first time you use it you might need to empty and refill to flush out dust but it stays clean thereafter. Super comfortable bed. Many power sockets including some universal ones. Outdoor shower increases the tropical resort feeling. Don't worry no one can see you. Very good breakfast including bacon cooked properly and egg station. Caters for Chinese, French, German, US and UK breakfast styles. 100m to the beach past a group of restraints, cafes,convenience stores, massage and tailor shops. You never need to leave the resort for a great holiday. Also minutes to local stores. Excellent friendly staff who speak enough English.
Stayed 6 nights in Aug 2018
Response from Muthita S. on 31 Aug 2018
Thank you for staying at The Old Phuket Karon Beach Resort and sharing your experience with us. We are happy to know that you had a lovely stay with us during your holiday. We are looking forward to welcome you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Holiday
We really enjoyed our stay (28 days). We were in a pool access room which was great. All the staff were very attentive to our needs and ensured our stay was memorable. Resort was within walking distance of shops and restaurants.
Stayed 28 nights in Jul 2018
Response from Muthita S. on 31 Aug 2018
Thank you for staying at The Old Phuket Karon Beach Resort and sharing your experience. We are very happy to know that you had a lovely stay with us during your holiday. We are looking forward to welcome you back soon!

10/10 Excellent

Merle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to beach, cool room outdoor shower but very nice. Breakfast was OK location is geeat. Karon Beach much nicer than Putong.
Stayed 4 nights in Aug 2018
Response from Muthita S. on 31 Aug 2018
Thank you for taking some of your time to share your experience at The Old Phuket Karon Beach Resort and in this fabulous destination.

10/10 Excellent

Rocco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Anke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the lay out of the pools and our family room was awesome roomy and pleasant bed linnen excellent the towels were awful though staff friendly, but a liitle vague mix up with our friends booking was very bad,and could have spoiled our holiday
Stayed 9 nights in Feb 2018

8/10 Good

Ajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location and good room was clean. Close to town, beach and shopping.
Stayed 6 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic! Great location, great room, great amenities!
Stayed 2 nights in Jan 2018

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Upon arrival we were greeted at the nice looking reception and as we were early and the room not ready we were ushered towards the shopping area. Once we got our room (serene wing) the room was very nice and spacious, The bed was incredibly hard though and I found the floor which was painted rather than tiled slippery with shoes on The room had a balcony overlooking the pool which was very pleasing to the eye, however you need to use the blinds and curtain if you require privacy in your room as the other block is directly in front of you. The WiFi was probably the worst I've experience in a very long time. The connection kept dropping and even when connected simple things like email didn't always work Breakfast had a wide variety of foods (English, Russian, Chinese etc) and was useful as it did not mean having to walk off site to eat During our stay we had some guest that were quite loud (slamming doors and shouting at 4am). When I complained to the staff there lack of English made me wonder if I was being understood. This was on our penultimate night so whether they sorted or not I will never know Overall, I had a good stay and after walking around and seeing the alternatives I feel we had great value for money. Tip: For lunch/ dinner go outside the vehicle entrance turn left and head towards the elephant cafe.and restaurant next door. Much better food for the money.
Stayed 9 nights in Nov 2017

10/10 Excellent

liam, wembley london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel 5 minutes from beach
the staff were friendly and helpful,there was a good choice of food at breakfast and the pool was perfect
Stayed 15 nights in Nov 2017

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth a visit
Building looks a bit old but cannot fault the staff, cleanliness or location
Stayed 11 nights in Nov 2017

8/10 Good

mick, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel
serene wing nice with poo laccess rooms upgrade if you can bit of extra comfort . other building my son had a room bit dated i was happy i wasin serene wing which also has bigger pool.
Stayed 12 nights in Sep 2017

8/10 Good

YAN, CHINA

Liked: Cleanliness, property conditions & facilities, room comfort
great location. nice hotel, close to the beach.
check in: the booker need to show print reservation paper when you checking in. rooms: good deco. but the certain not very clear, there are some blood on the certain. bedding: one cockroach on the bed in the first night we stay. the bedding sheet are not very clean in the second night stay another two nights are good. staff: staff in the reception was not very friendly. food: very fine.
Stayed 4 nights in Oct 2017

4/10 Poor

Jeremy, Gold Coast , QLD , Australia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Just Ok,
Was actually looking forward to staying somewhere different this time in thailand. I had 2 Rooms booked one with 2Adults and 1child and the other 1 adult and and 1 child. They seem to think at this hotel that its fine for Grandma with hip problems and my 11 year old son to sleep in the same bed even though I had booked a single bed and a double bed. They wanted to charge us an extra 800baht( $32au) per night to make up another bed. I was not happy about this. Second day there the air conditioner started to leak through the vents into our suitcases, Then through the smoke alarm. Although this was fixed they just tapped dry the smoke alarm and put it back up not tested. Reception staff were not helpful and understood very little english.
Stayed 9 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

8/10 Good

Dale, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean hotel a minutes from dozens of restaurants
Only stayed for half a day as we had a late flight out and our hotel was fully booked, but in saying that, I would stay here longer next time. Immaculate room, great pool, and a minute walk to dozens of restaurants
Stayed 1 night in Jul 2017

6/10 Okay

Stacy

Disliked: Staff & service
I'd find somewhere else
Room was musty smelling, furniture was stained, floors were also dirty and stained, BAD wifi connection in room. The staff took over 20 minutes to exchange towels at the front desk. And the worst of it, the staff gave us (two girls) a conjoined room WITH NO LOCK and on the other side were males! The only plus was it is across the street from the beach.
Stayed 1 night in Feb 2017

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely resort friendly staff everything you need.
Lovely resort, very clean and very very friendly staff. We had a pool access room which was perfect, pool bar with awesome food and service right opposite. So relaxing.
Stayed 3 nights in Aug 2017

8/10 Good

Yan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

8/10 Good

Arif, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet location
The location of this hotel is great, its a walking distance to the busy side of patong but also far enough to not be disturbed by the noise. We only stayed there for one night so didnt really get the chance to use any facilities. The breakfast could be better. Very limited options for breakfast..
Stayed 2 nights in Jul 2017