เรยน คณ Nivat กราบขอบพระคณเปนอยางยงสำหรบความคดเหนของทานเกยวกบการเขาพกท โรงแรม โซฟเทล กระบ โภคธรา กอลฟ แอนด สปา รสอรท ทางโรงแรมรสกเสยใจเปนอยางยงทไดรบทราบถงประสบการณอนไมพงประสงคของทานในระหวางการใชบรการเมอเรวๆน ทางโรงแรมขออภยในความบกพรองทเกดขนและขอขอบคณทานอกครงในความปรารถนาดทไดแจงเหตการณใหทราบเพอเปดโอกาสในการนำปญหาทเกดขนไปปรบปรงการบรการและหวงเปนอยางยงวาจะมโอกาสใหบรการทานตอไป ขอแสดงความนบถอศรพรรณ เพชรชยGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

เรียนคุณ AUY ขอบพระคุณสำหรับการแสดงความคิดเห็นและเลือกพักที่โรงแรมของเราดีใจเป็นอย่างยิ่งที่คุณลูกค้าได้รับการพักผ่อนอย่างเต็มที่ ทางเราหวังว่าจะได้ต้อนรับท่านอีก

On behalf of Sofitel Krabi Phokeetra Golf & Spa Resort, please accept my deepest apologies for the inconvenience you were caused during your stay with us about room condition. Currently, wing B is under renovation, it takes one month to complete, after that, we will renovate wing A. Beside that we provide clients with two options; room rate includes buffet breakfast, and excludes breakfast. Once again, we are truly sorry for the rocky start of your stay and we hope that the remainder of your visit will be a great and memorable one.

We would like to thank you for your time and your positive comments regarding your stay at Sofitel Krabi Phokeethra. We are happy to see that you have spent a nice stay with us. It is always pleasant to receive positive feedback from our contented guests. Our guests often tell us how helpful it is to read reviews before booking their own stay. We are always eager to hear what you liked and what you thought about our hotel. We remain at your entire disposal for any kind of information that you may need and we hope your next visit will be more than excellent and truly unforgettable. We are looking forward to welcome you back soon for another Sofitel experience. Yours Sincerely, Christian SCHLEGEL General Manager Sofitel Krabi Phokeethra Golf & Spa Resort

We would like to thank you for your time and your positive comments regarding your stay at Sofitel Krabi Phokeethra. We are happy to see that you have spent a nice stay with us. Be assured that your relevant feedback will provide valuable support to all of our staff, as we strive continuously to reach excellence. We remain at your entire disposal for any kind of information that you may need and we hope your next visit will be more than excellent and truly unforgettable. We are looking forward to welcome you back soon for another Sofitel experience. Yours Sincerely, Christian SCHLEGEL General Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Thank you for your review about Sofitel Krabi Phokeethra. Hope to see you soon. Best Regards, Christian Schlegel General Manager

Bonjour Roger, Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for taking time to share your wonderful review and for recommending our beautiful resort to other travelers on Expedia.com. We are glad to know that you had an enjoyable stay with us. Your motivating feedback is always appreciated by our hard-working team. Thank you. Look forward to welcoming you back for another Magnifique experience. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour KEITH, Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your wonderful review on Expedia.com Glad to know that you had an enjoyable stay with us. Your motivating feedback is always appreciated by our hard-working team. Thank you. We cannot wait to welcome you back to our beautiful resort. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Lyndea Marie, Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your wonderful review on Expedia.com We are thrilled to know that you had an enjoyable stay with us. Your motivating feedback is always appreciated by our hard-working team. Thank you. Look forward to welcoming you back for another Magnifique experience. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Terri, Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your wonderful review on Expedia.com. We are very happy to know that you had an enjoyable stay with us. Your motivating feedback is always appreciated by our hard-working team. Thank you. Look forward to welcoming you back for another Magnifique experience. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Julia,Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your review on Expedia.com We acknowledged your comments regarding the pool shade. Normally, our sports team prepare the umbrellas every day to make sure that our guests could stay in shade while enjoying our pool facilities. Since the weather in Thailand is quite hot, the shading area we normally recommend for our guests is the garden behind the kids pool where there are many trees. In the meantime, your comment in relation to the bedding experience is also noted. Please accept our apologies for any inconvenience caused and rest assured that our Executive Housekeeper will review the addressed matter in detail in order to achieve further improvements. Thanks once gain for sharing your experience and we are glad that you enjoyed the rest of your stay. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Julia,Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your review on Expedia.com We acknowledged your comments regarding the pool shade. Normally, our sports team prepare the umbrellas every day to make sure that our guests could stay in shade while enjoying our pool facilities. Since the weather in Thailand is quite hot, the shading area we normally recommend for our guests is the garden behind the kids pool where there are many trees. In the meantime, your comment in relation to the bedding experience is also noted. Please accept our apologies for any inconvenience caused and rest assured that our Executive Housekeeper will review the addressed matter in detail in order to achieve further improvements. Thanks once gain for sharing your experience and we are glad that you enjoyed the rest of your stay. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Julia,Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your review on Expedia.com We acknowledged your comments regarding the pool shade. Normally, our sports team prepare the umbrellas every day to make sure that our guests could stay in shade while enjoying our pool facilities. Since the weather in Thailand is quite hot, the shading area we normally recommend for our guests is the garden behind the kids pool where there are many trees. In the meantime, your comment in relation to the bedding experience is also noted. Please accept our apologies for any inconvenience caused and rest assured that our Executive Housekeeper will review the addressed matter in detail in order to achieve further improvements. Thanks once gain for sharing your experience and we are glad that you enjoyed the rest of your stay. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Paul,Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your wonderful review on Expedia.com We are glad to know that you had an enjoyable stay with us. Your motivating feedback is always appreciated by our hard-working team and me. We cannot wait to welcome you back to our beautiful resort. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Mr. Harish Dhanraj, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for taking time to share your positive review on Agoda.com. Looking forward to your next visit.Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Tamriko,Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your review on Expedia.com We are glad to know that you and your family had an enjoyable stay with us and that you were satisfied by our facilities, activities, and location. Your satisfaction means a world to us. We cannot wait to welcome you back to our beautiful resort. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Eve,Thank you for taking time to review your recent stay at Sofitel Krabi Phokeethara Golf & Spa Resort on Expedia.com. It is unfortunate that you have been tough on the score rating, if you could, please elaborate and provide us with feedback that we can improve on to further enhance our guest experience, as this is very demotivating for our team that work so hard to provide our guests with an exceptional experience whilst in our care.Thank you and warm regards,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Hajime, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for taking time to share your positive review on Expedia.com. Looking forward to your next visit.Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Abhishek,Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your review on Expedia.com. We are glad to know that you and your family had an enjoyable stay with us and that you were satisfied by our gigantic pool and facilities. Your satisfaction means a world to us. In the meantime, your feedback about the food taste is noted. Please rest assured that I will personally address this matter with our Executive Chef in order to achieve further improvements. Once again, thank you very much and look forward to welcoming you back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Ms. Kristine, Thank you for taking time to review your recent stay at Sofitel Krabi Phokeethara Golf & Spa Resort on Expedia.com It is unfortunate that you have been tough on the score rating, if you could, please elaborate and provide us with feedback that we can improve on to further enhance our guest experience, as this is very demotivating for our team that work so hard to provide our guests with an exceptional experience whilst in our care.Thank you and warm regards,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Vibhash, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for taking time to share your positive review on Expedia.com. Looking forward to your next visit.Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Federica, Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your review on Expedia.com. We are glad to know that you appreciated our architecture, location, facilities, breakfast, and service. Nevertheless, your feedback about communication challenge and the water pricing is noted. Please rest assured that I will personally address this matter with our management team in each section in order to achieve further improvements. Once again, thank you very much and look forward to welcoming you back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Khun Visith, Sawasdee Kha! Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your review on Expedia.com. Glad to know that you had a wonderful relaxing stay with us and that you appreciated our services. Nevertheless, we are sorry to read that you felt our services provided to Asian and Western were different. Guest experience is the top priority at Sofitel Krabi. Our resort is open to all Sofitel guests and this includes independent travelers, couples, and families – regardless of age or nationalities. We treat every guest equally following the Sofitel standard. We do apologize if you felt our team members failed to do so. Once again, thank you very much for providing us your feedback and look forward to welcoming you back to our beautiful resort. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Bruce, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for taking time to share your positive review on Expedia.com. We are glad to know that you had an enjoyable stay with us.Looking forward to welcoming you back to our beautiful resort. Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Sebastian, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for taking time to share your positive review on Expedia.com. Looking forward to your next visit.Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Mr. Paul,Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your wonderful review on Expedia.com We are glad to know that you were satisfied by our facilities and services. Nevertheless, we noted your feedback in relation to our location. We are purposely located away from the busy tourist towns as we are a holiday resort. We do however provide a shuttle bus twice daily to Ao Nang for our guests to explore the tourist precinct and to see the other side of Krabi. Maybe this option was not explained by our team – we are very sorry if this is the case. Look forward to welcoming you back to our beautiful resort. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Sanam, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for taking time to share your positive review on Expedia.com. Looking forward to your next visit.Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Mr. Matthew, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for taking time to share your positive review on Expedia.com. Looking forward to your next visit.Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Srdjan, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for taking time to share your positive review on Expedia.com. Looking forward to your next visit.Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Valerie,Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your wonderful review. We are very happy to know that you and your family had an enjoyable stay with us and that you were satisfied by our facilities, breakfast, services, and Hong Island boat trip. Your satisfaction means a world to us. We cannot wait to welcome you back to our beautiful resort. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Karrie, Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your wonderful review on Expedia.com. We are absolutely delighted to hear that you and your family had an enjoyable stay with us and that you were satisfied by our services. Your satisfaction means a world to us. Please rest assured that I will personally pass on your warm compliments with the entire team, as this will be highly motivating for our Heartists. We cannot wait to welcome you back to our beautiful resort. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Noramin, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your positive review on Hotels.com. Looking forward to your next visit.Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour aziz, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your positive review on Hotels.com. Looking forward to your next visit.Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Rajat,Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your wonderful review on Expedia.com. Glad to know that you and your family had an enjoyable stay with us and that you were satisfied by our activities, location, and food. Your satisfaction means a world to us. We cannot wait to welcome you back to our beautiful resort. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Mr. Robin, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for taking time to share your positive review on Hotels.com. Looking forward to your next visit.Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour baber,Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your review on Expedia.com. Glad to know that you appreciated our restaurant, spa, swimming pool, and services. In relation to the prices, we are sure that you would appreciate that as a luxury hotel we have many high operational costs to enable us to provide quality experiences to our guests. However, your comment has been noted by our Food and Beverage Manager and Spa Manager who shall review directly with their team.Once again, thank you very much for sharing your experience and look forward to welcoming you back to our beautiful resort. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Juan Manuel, Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your wonderful review on Expedia.com. Glad to know that you had an enjoyable stay with us and that you were satisfied by our services and food. Your satisfaction means a world to us. We cannot wait to welcome you back to our beautiful resort. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour SEUNGBEOM, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for taking time to share your positive review on Hotels.com. Looking forward to your next visit.Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Estefanía,Sawasdee Kha! Thank you very much for staying with us during your recent visit to Krabi and for sharing your review in Expedia.com. We have well noted your feedback. Please accept our apologies for any inconvenience caused and rest assured that I will personally address this with our Management in each section in order to achieve further improvements. In the meantime, we assume that your visit to our resort was during the monsoon season. The beach chairs were normally removed from the beach and the red flag was displayed to notice the guests not to swim in the sea during this time for the safety reason. in relation to the beach, it is normally cleaned by our sports team every day. Of course, the conditions can change during the day with the tides, however on most occasions this public beach is very well maintained by us for the enjoyment of our guests. Once again thank you very much for your feedback and sorry that we let you down in certain areas this stay. We hope that this experience will not impair your trust in Sofitel Krabi and we sincerely hope that you will give us another opportunity to better serve you again in the future.Yours sincerely,Siripun Petchai Guest Experience ManagerSofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Chris, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for taking time to share your positive review on expedia.com. Looking forward to your next visit.Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Derya,Thank you for taking time to review your recent stay at Sofitel Krabi Phokeethara Golf & Spa Resort in Hotels.com. It is unfortunate that you have been tough on the score rating, if you could, please elaborate and provide us with feedback that we can improve on to further enhance our guest experience.Thank you and warm regards,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Bonjour Mr. Tony,Thank you for taking time to review your recent stay at Sofitel Krabi Phokeethara Golf & Spa Resort in Hotels.com. It is unfortunate that you have been tough on the score rating, if you could, please elaborate and provide us with feedback that we can improve on to further enhance our guest experience.Thank you and warm regards,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.