Staff was nice and friendly. Our maid my have been new, she forgot to refill our coffee, took our robes and slippers 😄 I had to call the front desk twice before the manager came up. That was all on the last day spent there. Maybe they thought we were checking out that day. Other than that, it's a really nice place, close to train,malls bars, night market and more. One last note, if your looking for a hotel with a big pool, then pass on this one. It's to small.