Great hotel, friendly staff! Top likes: laundry and dryer at the hotel itself (important for those travelling with kids), complimentary fresh coffee at lobby, very clean room. 2 things that weren't ideal (not bad comments just things that didnt suit us): its a 10mins walk uphill from the nearest train station (Akasaka station). We found a shortcut through the TBS building (there is a lift that public can use) but still a 5 min uphill walk from there. Also, strict rules on check in and check out times, which i think is common in Tokyo (you can check in early with a fee). Overall , love the place , definitely will stay here again. Beds were comfy for all 4 of us (2 adults , 9 yr old, 5 yr old).