การตอบกลับจาก The Peninsula Chicago วันที่ 28 มี.ค. 2024
Dear Viviane,Thank you for your kind praise of our staff at The Peninsula Chicago! We hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager
Amazing memorable stay! Staff was very friendly and helpful. Highly recommend!
Brooke
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก The Peninsula Chicago วันที่ 26 มี.ค. 2024
Dear Brooke,Thank you for your kind recommendation of The Peninsula Chicago! We are delighted to read that you had a memorable stay, and we hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager
การตอบกลับจาก The Peninsula Chicago วันที่ 14 มี.ค. 2024
Dear Dami,Thank you for your praise of the staff at The Peninsula Chicago! We hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager
Highest quality of customer service I have ever experienced.
Stephen
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก The Peninsula Chicago วันที่ 14 มี.ค. 2024
Dear Stephen,Thank you for sharing your review of The Peninsula Chicago! We are delighted that you enjoyed your experience, including the service provided by our staff, and we hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager
การตอบกลับจาก The Peninsula Chicago วันที่ 27 ก.พ. 2024
Dear Marco,Thank you for sharing your review! We are pleased that you enjoyed the hotel and location, and we hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager
Todo excelente. El hotel es espectacular, fui por San Valentín y Emma en la recepción nos trató excelente, incluso nos dió champagne y fresas para que nuestro hospedaje fuera lo mejor.
Es el mejor hotel y el mejor trato.
La mejor piscina de todo Chicago. Volvería mil veces.
การตอบกลับจาก The Peninsula Chicago วันที่ 22 ก.พ. 2024
Dear Jose,We are honored to read your kind words. Thank you for sharing your review! We hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager
การตอบกลับจาก The Peninsula Chicago วันที่ 22 ก.พ. 2024
Dear Megan,We are honored to read your review. Thank you for sharing your comment! We hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager
My stay at the Penninsula was fantastic, as it is every time. The service was amazing, and this was our first time at their incredible spa. We will definitely be back!
Jilian
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก The Peninsula Chicago วันที่ 22 ก.พ. 2024
Dear Jilian,Thank you for your review and for being a loyal guest of The Peninsula Chicago! We are delighted that you enjoyed your stay as well as your spa experience. We look forward to welcoming you back again.Warm regards,Vince ReyesHotel Manager
The property is looks upscale and clean. The location is safe and literally right outside is upscal shopping, grocery, and pharmacy. There is also several restaurants in walking distance like across the street.
The rooms are nicely updated. They also have an ice rink. The most important thing that stood out was the staff, from all departments. The gentlemen named Mohammad checked is in as was ultra polite, helpful, and efficient. The concierge was helpful and patient and gave amazing recommendations to great restaurants even tho the hotel offers their own. The housekeeping. Literally the best ive ever had in a hotel.. she might have been better than my personal housekeeper. She didnt clean around things or just do a freshen up. I would definitely stay again.
Our stay was in Feb for 3 nights. We were in town for a concert at United Center which was a 15min uber ride very convenient.
Mary Anne
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก The Peninsula Chicago วันที่ 8 ก.พ. 2024
Dear Mary Anne,Thank you for your kind review. We are delighted that you enjoyed your stay, including the location, rooms, and service provided by our staff. We will make sure to share your praise with them. We hope to have the pleasure of welcoming you back for another stay in the future.Warm regards,Vince ReyesHotel Manager
Very good location, friendly staff, we very much liked them giving us very generous late check out
ferda
เข้าพัก 4 คืน, มกราคม 2024
การตอบกลับจาก The Peninsula Chicago วันที่ 8 ก.พ. 2024
Dear Ferda,Thank you for sharing your review! We are pleased that you enjoyed the hotel's location as well as the service provided by our staff. We hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager
This felt like a true international luxury property.
It felt restorative and there was great attention to detail. Would highly recommend!
Only negative is that the windows could use more sound proofing since you could hear some city noises such as ambulances from the nearby hospital.
Mosmi
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก The Peninsula Chicago วันที่ 31 ม.ค. 2024
Dear Mosmi,Thank you for your kind recommendation of The Peninsula Chicago! We appreciate your review and feedback, and we hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager
10/10 ดีเลิศ
Scott
24 ม.ค. 2024
Scott
เข้าพัก 3 คืน, มกราคม 2024
6/10 พอใช้
Geoffrey
เดินทางเพื่อธุรกิจ
22 ม.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
I booked the property because it had a great gym and spa. Upon my arrival i found out that the gym was moved to a temporary location and that the.mens spa facilities were closed completely. I was veryz dissapointed as this was the reason i chose to stay there
Geoffrey
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก The Peninsula Chicago วันที่ 23 ม.ค. 2024
Dear Geoffrey,I am disappointed to read that you had an unsatisfactory experience due to the fitness center and men's steam room closures. We appreciate your feedback and we are glad that you were able to touch base with our team regarding your experience. We look forward to welcoming you back in the future.Warm regards,Maria Razumich ZecRegional Executive Vice President, USA and Managing Director, The Peninsula Chicago
การตอบกลับจาก The Peninsula Chicago วันที่ 17 ม.ค. 2024
Dear David,I am concerned to see that you did not have a satisfactory experience at The Peninsula Chicago. I would love to speak with you directly to learn more about your experience, should you be willing to share. Please feel free to call the hotel and ask for Maria Zec so that we may discuss, as we are always striving to improve for our guests.Warm regards,Maria Razumich ZecRegional Executive Vice President, USA and Managing Director, The Peninsula Chicago
6/10 พอใช้
Nicole
เดินทางกับครอบครัว
7 ม.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
The hot tub was under maintenance and was not. Notified until we checked in. Our room had stains all over the couch. We’ve stayed her numerous times any always prior to yesterday had an amazing time this time I was very disappointed.
Nicole
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก The Peninsula Chicago วันที่ 10 ม.ค. 2024
Dear Nicole,I am disappointed to read about your recent experience at The Peninsula Chicago. Please accept my sincere apologies for the lack of communication regarding the hot tub closure, as we needed to close it unexpectedly due to a leak. Also, I sincerely apologize for any stains in your guest room. We will have our team look into this. I invite you to reach out to me directly, should you be open to discussing your experience further, as we are always striving to improve for our guests. Please feel free to call the hotel and ask for Vince Reyes.Warm regards,Vince ReyesHotel Manager
One of the top hotels in Chicago. We had a seamless, woderful stay. The hotel was beautifully decorated for the holidays and the staff was extremely friendly
George D.
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก The Peninsula Chicago วันที่ 8 ม.ค. 2024
Dear George D.,Thank you for sharing this wonderful review! We are delighted that you had a seamless, wonderful stay at The Peninsula Chicago. Thank you for your kind compliments of our staff as well. We hope to have the pleasure of welcoming you back again soon.Warm regards,Vince ReyesHotel Manager
Amazing hotel best in town.
They found out it was our anniversary and the upgraded our room and we found champagne and chocolate covered strawberries in our room.
Mark
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก The Peninsula Chicago วันที่ 8 ม.ค. 2024
Dear Mark,Happy anniversary! We are delighted that you chose to stay with us to celebrate your special occasion, and we appreciate your kind review. We hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager
การตอบกลับจาก The Peninsula Chicago วันที่ 4 ม.ค. 2024
Dear Amrita,Thank you for your review of The Peninsula Chicago! We are pleased that you enjoyed your stay, and we hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager
การตอบกลับจาก The Peninsula Chicago วันที่ 2 ม.ค. 2024
Dear Jessica,Thank you for your wonderful review, as well as your kind praise of our staff! We hope to welcome you back to The Peninsula Chicago again soon.Warm regards,Vince ReyesHotel Manager
The peninsula was decked out in holiday decor. The hotel was beautiful. Our meals, tea, bar etc were all amazing! Loved our time there. Will def go back!
Angela
เข้าพัก 4 คืน, ธันวาคม 2023
การตอบกลับจาก The Peninsula Chicago วันที่ 18 ธ.ค. 2023
Dear Angela,We are delighted to read that you enjoyed your time at The Peninsula Chicago during the holiday season, including the décor, meals and tea. Thank you for sharing your kind review! We look forward to welcoming you back again in the future.Warm regards,Vince ReyesHotel Manager
การตอบกลับจาก The Peninsula Chicago วันที่ 13 ธ.ค. 2023
Dear Molly,We are delighted to read that you enjoyed your stay at The Peninsula Chicago! Thank you for sharing your wonderful review. We hope to have the pleasure of welcoming you back again soon.Warm regards,Vince ReyesHotel Manager
Loved this hotel.
Lights in the room were a bit challenging!
Fantastic location
Also used and appreciated the hotel complimentary car
Ann
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก The Peninsula Chicago วันที่ 20 ธ.ค. 2023
Dear Ann,Thank you for sharing your feedback. We are delighted that you enjoyed your overall experience at The Peninsula Chicago! We hope to have the pleasure of welcoming you back again soon.Warm regards,Vince ReyesHotel Manager
การตอบกลับจาก The Peninsula Chicago วันที่ 13 ธ.ค. 2023
Dear Lorraine,Thank you for sharing your review of The Peninsula Chicago! We are pleased that you enjoyed your stay with us, including the location and the service provided by our staff. We hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager
การตอบกลับจาก The Peninsula Chicago วันที่ 20 ธ.ค. 2023
Dear David,Thank you for sharing your kind review! We are pleased that you enjoyed the room and amenities, and we hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager
The Peninsula is always best in class. Immaculate, beautifully decorated for the holidays when many have just given up, attentive service … you cannot go wrong.
ผู้เข้าพักจริง
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก The Peninsula Chicago วันที่ 6 ธ.ค. 2023
Dear Traveler,Thank you for your wonderful review of The Peninsula Chicago! We are delighted that you enjoyed your holiday season stay, and we are honored to read your kind words. We hope to have the pleasure of welcoming you back again soon.Warm regards,Vince ReyesHotel Manager
I loved the hotel. It was beautiful and the location was perfect. Their decoration for thanksgiving and Christmas was stunning. It’s a great luxury hotel however, the staff were not friendly. The room service was not great, they were too slow and we never had enough cups in the room. When I asked for 3 sets of tea of cups, I was asked how many people are staying in the hotel room. I did not like the question as it made me feel like she wanted to ensure I am not asking for more cups. I have stayed in luxury hotels before and I just didn’t feel that they valued me.
Also, they charge for teas sachets which I think should be free. The staff downstairs were amazing though.
I love the Peninsula! The staff has a special way of making you feel at home! The holiday decor is so beautiful! Staycation well spent!
Sheena
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก The Peninsula Chicago วันที่ 28 พ.ย. 2023
Dear Sheena,We are delighted to read that you enjoyed your staycation at The Peninsula Chicago! Thank you for sharing your kind review. We hope to welcome you back for another visit soon.Warm regards,Vince ReyesHotel Manager
We have stayed at this location many, many times over the last 20 years or so. The staff is so welcoming, experienced and professional, and this includes everyone including the valet, doormen, bellmen, front desk, waiters and waitresses, room service, and housekeeping. I can not imagine any property offering a better experience, and the location is great.
Steve
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก The Peninsula Chicago วันที่ 21 พ.ย. 2023
Dear Steve,We are honored to receive your kind review about The Peninsula Chicago. Thank you for being a loyal guest of ours and for sharing your praise of our staff. It is wonderful to read that the team has made a memorable impact on your previous stays with us. We hope to have the pleasure of welcoming you back again soon.Warm regards,Vince ReyesHotel Manager
Daughters 10th birthday with my wife. Outstanding across the board.
Jason
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก The Peninsula Chicago วันที่ 20 พ.ย. 2023
Dear Jason,Happy 10th birthday to your daughter! Thank you for choosing to celebrate at The Peninsula Chicago. We are delighted that you and your family enjoyed your stay. We hope to have the pleasure of welcoming you back again in the future.Warm regards,Vince ReyesHotel Manager