Dear Jill, Thank you for sharing your feedback. We are disheartened to learn of your unpleasant experience during your stay. Please know it is never our intention to inconvenience our guests and we take extreme pride in the service we offer. We strive to create a warm, personalized environment for all guests, and I am sorry that we did not meet your expectations. Your continued patronage is very important to us, and we hope you will give us the opportunity to restore your confidence very soon. Best,Javier Guest Relations

Dear Lucille, Thank you for your recent stay with us and for providing us with your feedback. I am very pleased to know that overall, you had a wonderful stay with us. Your continued patronage is very important to us, and we hope you will allow us another opportunity to welcome you back. Thank you again and we look forward to seeing you soon. Have a wonderful day, Javier Guest Relations

Dear Jillian, Thank you for sharing your feedback. We are disheartened to learn of your unpleasant experience during your stay. Please know it is never our intention to inconvenience our guests and we take extreme pride in the service we offer. We strive to create a warm, personalized environment for all guests, and I am sorry that we did not meet your expectations. Your continued patronage is very important to us, and we hope you will give us the opportunity to restore your confidence very soon. Best,Javier Guest Relations

Dear Chang,We truly appreciate the kind sentiments you have shared about The Venetian Resort. We endeavor to provide one-of-a-kind experiences to our guests with a wide array of amenities and services under one roof, so we are glad that you experienced what we have to offer.Thank you for choosing The Venetian Resort and we look forward to welcoming you back in the future.Kind Regards,

Dear Roman,Thank you for choosing Palazzo at The Venetian Resort as your host during your recent visit to Las Vegas. We are disappointed to learn that your arrival experience was less than exceptional. It is our goal to provide experiences that are truly extraordinary, so we are disheartened that we did not contribute to an otherwise wonderful stay. We hope to have an opportunity to welcome your back when your travels bring you to Las Vegas.Kind Regards,

Dear William,Thank you for your feedback regarding your recent stay at The Venetian. We are delighted to know that your stay was enjoyable overall but are disappointed to learn that your visit was less then exceptional. We certainly hope we have another opportunity to host you again in the future.Kind Regards,DonnaGuest Relations