Hello Mario,Thank you for taking time and give your feedback. It is very important for us.I apologize for inconveniences happened during your stay at our property.We never rent any room without basic necessary items in a room. Towel is a basic necessary items for the room and for the guest. So we always make sure once our housekeepers done with their room that everything is good in a room. We accept that we do not have cloth hangers in a all rooms because this property is under renovation and we are waiting for supplies from the vendor. We did place order for cloth rack and hangers but we did not received delivery yet. We will have delivery soon and we will install as soon as we will get it in all rooms.Thank you,
2/10 แย่มาก
Claudia
26 มี.ค. 2024
Claudia
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Management วันที่ 15 เม.ย. 2024
Hello Claudia,Thank you for taking time and give us your feedback. It is very important for us.We can see your rating but we can't see any comments on which basis you gave us this law rating. If you would put any comments than we will try to improve our services in those areas.Thank you,
6/10 พอใช้
Kenneth
24 มี.ค. 2024
Kenneth
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Manager วันที่ 15 เม.ย. 2024
Hello Kenneth, We appreciate you choosing to stay with us. If there was anything that did not meet your expectations, please feel free to contact us directly so we can address any concerns. We hope you had an enjoyable time overall during your stay with us.
4/10 แย่
Pablo
เดินทางเพื่อธุรกิจ
15 มี.ค. 2024
I had issues with the sink, so I told the front desk lady but issue was never taken care of!!
Pablo
เข้าพัก 6 คืน, มีนาคม 2024
การตอบกลับจาก Management วันที่ 15 มี.ค. 2024
Hello Pablo,Thank you for taking time and give us your feedback.We apologize for inconveniences happened during your stay. We will talk to our front desk why she didn't inform our maintenance person? But after we show your feedback we did send our maintenance person to check the sink and there is nothing wrong with it hot water and cold water both were working fine and there was no leakage.Thank you,
10/10 ดีเลิศ
Randy
15 ก.พ. 2024
Randy
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Manager วันที่ 22 มี.ค. 2024
Hello Randy,We are joyful to hear that you had a wonderful experience during your stay with us! Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back soon for another fantastic visit!
The bath tub was very dirty. The floor was filthy. This is the worst place that I have ever stayed at in all my life.
Nancy
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Manager วันที่ 6 ก.พ. 2024
Hello Nancy, Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. We appreciate your feedback and will work diligently to address your concerns. We hope you will consider staying with us again in the future to provide a better experience.
Hello GREGORY,We are delighted to hear that you had a wonderful experience during your stay! If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to let us know. We look forward to welcoming you back in the future!
No working ice/vending machines. Someone else entered the room claiming to have been assigned the room. No way I could get a good night sleep now.
Nevin
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Manager วันที่ 10 ม.ค. 2024
Hello Nevin, We apologize for any inconvenience you experienced during your stay. Our team strives to provide a comfortable experience for all our guests. We are constantly working to improve our facilities to ensure their proper functioning. We encourage you to contact our management team directly to discuss your concerns in more detail and assist you further.
8/10 ดี
Bunyaminu Sanusi
6 ม.ค. 2024
Bunyaminu Sanusi
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Manager วันที่ 9 ม.ค. 2024
Hello Bunyaminu Sanusi,Thank you for choosing our hotel for your stay. We are glad to hear that you had a positive experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the near future.
Hello Georgette,Thank you for sharing your feedback on the cleanliness and spaciousness of our hotel. We take pride in providing a comfortable and well-maintained environment for our guests. We appreciate your kind words and hope to welcome you back in the future.
Hello David,Thank you for taking time and give us your feedback. It is very important for us.It is good to hear that you like area and you like our manager. We try our best to give best service to our guest.Thank you,
6/10 พอใช้
Danny
เดินทางเพื่อธุรกิจ
24 ธ.ค. 2023
ไม่ชื่นชอบ: พนักงานและบริการ
The elevator was rickety and did not have a current inspection sticker, wifi was horrible could never get my firestick logged in had to use my phone hotspot. Room was clean, room was never cleaned over 6 days, price was good.
Danny
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Management วันที่ 25 ธ.ค. 2023
Hello Danny,You never called at desk and complaint about wifi. We have 24 X 7 technical support for our wifi service and every room has a number for it. You never allowed housekeeper in your room for service and we had a discussion about let housekeeper in for cleaning. I think you didn't see sign stated that Elevator inspection certificate will be provided at the desk by request.We were wondering if you had so many issues with our property than why would you stayed for so many nights? You were the one keep saying our employee this is the best motel you have found in the area so far.We can understand if you have to follow the rules and policies of the property and you don't like and have to check out.Thank you,
Hello James,Thank you for your feedback on the cleanliness of your room. We strive to maintain high standards of cleanliness to ensure a comfortable stay for our guests. Your positive comment is greatly appreciated and we hope to have the opportunity to welcome you back in the future.
Hello Gregory,Thank you for choosing our hotel for your stay! We truly appreciate your positive rating and we're delighted to hear that you had a great experience. If you have any additional feedback or suggestions, please feel free to reach out to us. We hope to welcome you back again soon for another enjoyable stay!
This was the first motel that is ACTUALLY pet friendly! I called 5 different ones that were listed online as “pet-friendly” but when I called they had a max weight of 25-30 pounds and they required proof of Service animals. This motel was just a small, very reasonable pet fee and no papers required. I am definitely going to be stopping here every trip I made from now on! Definitely recommend! Super friendly and welcoming staff, and very clean!
Shannon
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Management วันที่ 23 ธ.ค. 2023
Hello Shannon,It is good to hear that you found your pet fee reasonable. Also you found our staff friendly and welcoming. Positive feedback give us positive energy to serve better to our guest. We will keep try our best to give better service to our guest.Thank you,
4/10 แย่
Danny
22 ธ.ค. 2023
ไม่ชื่นชอบ: พนักงานและบริการ
All kinds of ground floor rooms open asked for down stairs placed in 2nd floor room.
Danny
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Management วันที่ 23 ธ.ค. 2023
Hello Danny,Thank you for taking time and give us your feedback. Your feedback is very important for us.When you checked in you show vacant rooms but we had a reservation with the special request about 1st floor. We have to satisfied the request. Your reservation had no special request. So we assigned room as per the availability.For your future reference if you have any special request please mention in your reservation so any property will help you with your special request.Thank you,
6/10 พอใช้
Danny
เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัว
22 ธ.ค. 2023
ไม่ชื่นชอบ: พนักงานและบริการ
Mattress covers to small constantly popping of matress, 0 housekeeping.
Danny
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Management วันที่ 22 ธ.ค. 2023
Hello Danny,Thank you for taking time and give us for feedback. It is very important for us.Thank you for letting us know about Mattress cover. We did check it. It says right size but still we changed it and put new on.Thank you,
10/10 ดีเลิศ
victoria
21 ธ.ค. 2023
victoria
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Manager วันที่ 12 ม.ค. 2024
Hello victoria,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a wonderful experience with us. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Safe travels!
10/10 ดีเลิศ
Kaitlyn
16 ธ.ค. 2023
Kaitlyn
เข้าพัก 7 คืน, ธันวาคม 2023
การตอบกลับจาก Management วันที่ 17 ธ.ค. 2023
Hello Kaitlyn,Thank you for taking time and give us your feedback.It is good to hear positive response from the guest.
10/10 ดีเลิศ
Brenda
10 ธ.ค. 2023
Brenda
เข้าพัก 4 คืน, พฤศจิกายน 2023
การตอบกลับจาก Manager วันที่ 31 ธ.ค. 2023
Hello Brenda,Thank you for choosing our hotel for your stay! We're glad to hear that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back in the future.
10/10 ดีเลิศ
Roberta
27 พ.ย. 2023
Roberta
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Management วันที่ 17 ธ.ค. 2023
Hello Roberta,Thank you for taking time and give us your feedback.It is good to hear positive response from the guest.
10/10 ดีเลิศ
Adonias
5 พ.ย. 2023
Adonias
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Manager วันที่ 29 พ.ย. 2023
Hello Adonias,We're thrilled to hear that you had a fantastic experience during your stay with us! We genuinely appreciate your support and hope to welcome you back soon. Please don't hesitate to reach out if there's anything else we can assist you with.
Hello Robert,Thank you for your positive feedback! We're thrilled to hear that you had such an exceptional experience during your stay with us. We look forward to welcoming you back soon!
Even though the room was NON-SMOKING it stank cigarette. There was even cigarette ashes on the window sill. The only reason we stayed was because it was late in the night and we were too tired.
Janyce
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Management วันที่ 14 ต.ค. 2023
Hello Janyce,Thank you for taking time and give us your feedback. It is very important for us.I apologize for inconvenience during your stay at our property. We always make sure that non-smoking room doesn't stank cigarette or any other smell. If you would complaint about it at the front desk we would change your room. We have someone available at front desk 24 hours to help our guest. We like to provide best experience to our guest.Thank you,
8/10 ดี
Robert
เดินทางกับคู่รัก
9 ต.ค. 2023
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
The room was clean and had no problems. breakfast was just a coffee machine and small power bar.
Robert
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Management วันที่ 9 ต.ค. 2023
Hello Mr Robert,It is good to hear that you found our room clean and you had no problem. I am sorry that you were not happy with our breakfast. At present we are serving breakfast as per Wyndham requirements. We are planning to add more items on our breakfast menu. You will see changes soon.Thank you,
6/10 พอใช้
Vivien
3 ต.ค. 2023
Vivien
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Management วันที่ 4 ต.ค. 2023
Hello Vivien,Thank you for taking time and give us your feedback. Your feedback is very important for us.Thank you,
Hello Crystal,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.
Hello Mr Ismael,Thank you for sharing your feedback. It is good to hear that you like our property and you enjoyed your stay at our property. We hope you will give us opportunity to serve you again soon.Thank you,
8/10 ดี
Anita
เดินทางเพื่อธุรกิจ
25 ก.ย. 2023
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
It was a place to sleep it was clean but old.
Anita
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Manager วันที่ 28 ก.ย. 2023
Hello Anita ,Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.
Really good room. Only stayed a few hours as I was moving several states and this was my stopping point. Clean room and bed was comfortable especially given the price.
Jennifer
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Management วันที่ 17 ก.ย. 2023
Hello Jennifer,Thank you for taking time and give us your feedback. Your feedback is very important for us.It is good to hear that you like our room and bed was comfortable.This property is under renovation. We just finished guest room renovation. We are working on exterior renovation and bathroom renovation. You will see more changes in next visit in the area.Thank you,
Hello MS Barbara,Thank you for taking time and give us your feedback. Your feedback is very important for us.It is good to hear that you are happy with our property. We recently took over this property and this property is under renovation. We just finish interior renovation and now we are working on exterior renovation. You will see changes in couple of months.Thank you,
6/10 พอใช้
Michael
6 ก.ย. 2023
Michael
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Management วันที่ 27 ต.ค. 2023
Hello Mr Michael,Thank you for taking time and give us your feedback. Your feedback. This property is still under renovation. We just finished interior renovation. Now we are working on a exterior renovation. You will see changes soon.Thank you,
6/10 พอใช้
Mark
5 ก.ย. 2023
ชื่นชอบ: ความสะอาด
The rooms are old and need a refresh, but they are clean and reasonably appointed.
Mark
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Management วันที่ 6 ก.ย. 2023
Hello Mr Mark,Thank you for taking time and give us your feedback. Your feedback is very important for us.All over rooms are newly renovated. We recently took this property and this property is still under renovation. We just finished interior renovation. We just need to work on a bathroom in a rooms and we already start working on bathrooms. Also, we start working on a exterior renovation too. Thank you,
8/10 ดี
Matthew
2 ก.ย. 2023
Matthew
เข้าพัก 2 คืน, สิงหาคม 2023
การตอบกลับจาก Management วันที่ 3 ก.ย. 2023
Hello Matthew,Thank you for taking time and give us your feedback. Your feedback is very important for us.Thank you,
Stayed for one night, the exterior property portion could've been better as it needs some renovation work. However, the rooms were much better and in cleaner condition.
Majed
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Management วันที่ 23 ส.ค. 2023
Hello Mr Majed,Thank you for taking time and give us your feedback. Your feedback is very important for us.It is good to hear that you like our rooms. This property is under renovation. We just finish interior renovation. We are working on a exterior renovation now. Within couple of months you will see changes.Thank you,
6/10 พอใช้
David
19 ส.ค. 2023
Clean
David
การตอบกลับจาก Management วันที่ 19 ส.ค. 2023
Hello Mr David,Thank you for taking time and give us your feedback. Your feedback is important for us. It is good to hear that you found our room clean. Thank you,
The room was clean and air worked great . The convenience of having restaurants within walking distance was really great. The young lady that checked us in was very informative and pleasant to deal with . Thanks again
Melissa
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Manager วันที่ 4 ส.ค. 2023
Hello Melissa,Thank you for being a valued guest and for providing us the feedback regarding our room. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.
Check in was fast, the desk clerk was courteous and engaging.
Donald
เข้าพัก 4 คืน, กรกฎาคม 2023
การตอบกลับจาก Manager วันที่ 4 ส.ค. 2023
Hello Donald,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our clerk. Guest comments such as yours help us to continuously improve. Thank you for your business.
Hello John,Thank you for taking time and give us your feedback. Your feedback is very important for us.I am sorry to hear that you don't like. But you didn't say specifically what you didn't like. Our all rooms are newly renovated rooms. Furniture, flooring, Paint, Beds, Mattresses. We have 50" TV in all rooms.I know you had a problem with coffee maker and we solve that issue. Coffee maker was not broken but it is a different type than regular so that was a reason of confusion.Thank you,
Nothing.
Bathroom tub was filthy - we had to request a different room. The clerk did move us - after telling us that nothing else was available. The in-house free breakfast was a non-humorous joke - coffee and a dry granola bar - really?? Last time we will ever stay there.
Alan
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Management วันที่ 23 ก.ค. 2023
Mr Alan,Thank you for taking time and give us your feedback. Your feedback is very important for us.I apologize for inconvenience happened during your stay at our property Super 8,Fredericksburg, VA.You are saying something different in your feedback then your refund request. In your refund request we already explain to you that you never complaint for anything during your stay and here you are saying we moved you. We never moved you from any other room.Thank you,
8/10 ดี
Don
21 ก.ค. 2023
Don
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Manager วันที่ 12 ส.ค. 2023
Hello Don,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.
10/10 ดีเลิศ
Deirem
16 ก.ค. 2023
Deirem
เข้าพัก 3 คืน, กรกฎาคม 2023
การตอบกลับจาก Manager วันที่ 19 ก.ค. 2023
Hello Deirem,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.
Exterior seems old and a bit dodgy, rooms seem clean and updated according to room rate.
Bridget
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Management วันที่ 15 ก.ค. 2023
Hello Bridget,Thank you for taking time and give us your feedback. Your feedback is very important for us.It is good to hear that you like our rooms. We just renovated our all rooms. This property is still under renovation. Now we will renovate exterior of the property. You will see changes in your next visit in the area.Thank you,
10/10 ดีเลิศ
Todd
12 ก.ค. 2023
Todd
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Manager วันที่ 15 ก.ค. 2023
Hello Todd,Thank you for sharing this rating, and we welcome you to visit us again anytime.
It may not be the Hilton, but the room & this area was 99% Decent for what I paid. Convenient enough after a pretty long trip. Fair for the price, I have 0 complaints
Ruben
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Management วันที่ 12 ก.ค. 2023
Hello Ruben,It is good to hear that you like our room and area. We recently renovated this property. This is property is not 100% renovated yet. You will see more changes in your next visit.Thank you,
8/10 ดี
Anthony
2 ก.ค. 2023
Anthony
เข้าพัก 1 คืน, มิถุนายน 2023
การตอบกลับจาก Management วันที่ 4 ก.ค. 2023
Hello Anthony,Thank you for taking time and give us your feedback. Your feedback is very important for us. It is good to hear that you like our property and you enjoyed your stay.Thank you,
Check in was fast and easy, rooms are super clean! Better than I expected for the price.
Christina
เข้าพัก 1 คืน, มิถุนายน 2023
การตอบกลับจาก Management วันที่ 30 มิ.ย. 2023
Hello Christina,Thank you for taking time and give us your feedback.It is good to hear that you like our check in process and you found our room clean. Positive feedback gives us energy to give better service to our guest. We will share your feedback with our staff.Thank you,
The room was clean and the staff was accommodating. The area was safe
lois
เข้าพัก 1 คืน, มิถุนายน 2023
การตอบกลับจาก Management วันที่ 27 มิ.ย. 2023
Hello Lois.Thank you for taking time and give us your feedback. It is good to hear that you found our room clean and our accommodating staff. Positive feedback gives us more energy to give better service to our guest. We will share your feedback with our staff.Thank you,