Lobby sitting area

Reviews of Sugar Palm Residence

3.5 out of 5
Sugar Palm Residence
5/3 Virathongyok Rd., Taladnua, Phuket, Phuket

Reviews

8.4

Very good

Rating 10 - Excellent. 74 out of 192 reviews" "
Rating 8 - Good. 84 out of 192 reviews" "
Rating 6 - Okay. 22 out of 192 reviews" "
Rating 4 - Poor. 8 out of 192 reviews" "
Rating 2 - Terrible. 4 out of 192 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

4.0/10

Amenities

8.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

bonnie, Los angelas

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Worst room I have stayed at in all of Thailand it had micro mini bugs all over the room was gross I didn’t want to stay inside the bugs where too much . Other than that it would been nice but very far from all no 711 in sight .
Stayed 2 nights in Dec 2023

8/10 Good

OCHIR

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 4 nights in Mar 2023

10/10 Excellent

Attapod

Stayed 1 night in Aug 2022

10/10 Excellent

Ahmadullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very good place to stay. Not in the twin centre but very nice place
Stayed 2 nights in Jan 2022

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
I loved it, good location, few minutes drive from most of the night markets, the staff are helpful and kind. Very comfortable. Pro-tip download the Grab app, it is their version of Uber, super cheap, and makes getting around effortless.
Stayed 18 nights in Nov 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Nice pool .
Stayed 2 nights in Oct 2021

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large, spacious, great facilities.
Sugar Palm Residence is an apartment block with a reception office, shop and laundry area. There was a problem with wifi in the first suite / apartment I was alocated so they moved me without fuss. It seems the wifi works well o lower floors only. SPR is set in its own grounds back from the road so there is no traffic noise. It is a short walk from the centre of Phuket Old Town. The staff were all friendly and helpful. I would definitively consider staying here again.
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The apartment we booked was to have self contained features. On arrival we found the cook top removed from the bench top and covered with glass along with the missing range hood, not one piece of cutlery in the drawers, nothing to cook with what so ever. Not even a microwave. The only meal we could make was noodles. A jug 2cups for coffee and 2 glasses was all that existed . The result was eating out every meal. Other couples stayed in another complex with the works. No compromise when we spoke with front desk so we Just put up with it for 12 days as we were out each day. Nice pool and house staff were friendly. And the hot water was not turned on until the 3rd day. The grease trap under the sink was a bit off at times but that is common it seems here.
Stayed 12 nights in Dec 2019

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet
Enjoyable stay. Clean and quiet.
Stayed 1 night in Nov 2019

6/10 Okay

Stephen

Liked: Property conditions & facilities
Disliked: Staff & service
No WiFi a poor service.
Hotel rooms are spacious but basic. WiFi in rooms didn't work at all must of the stay and occasionally when they got it working it was very weak. Biggest gripe was that they wouldn't allow us to use a shower before before flying home. It was 34 degrees outside and we'd given the room back at 12, but we're leaving at 4 for a 16 hour flight home. The hotel seemed half empty and will under capacity but we couldn't under any circumstance use a private shower. We could use the pool shower which was completely open and right in front of other guests balconies, with no changing facilities. Poor service and unnecessarily mean in my opinion.
Stayed 1 night in Jan 2019

8/10 Good

micheal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
This is great place,but there is no Wi-Fi,the password they gave works, but they have no IP address so you can connect.

6/10 Okay

Verified traveller

Disliked: Room comfort
It’s a condo!
This is really a condominium. They are renting out the unsold units like a hotel.

10/10 Excellent

Thatcha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Amonrat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No wifi as mentioned
Stayed 2 nights in Feb 2018

4/10 Poor

Jan

Disliked: Staff & service, room comfort
Not worth the stars given.
This is the first review i have ever given. Just could not be bothered. However i have had very helpful information from review made by otters so i Would like to contribute to it. This hotel looked like a new building, but was badly built with horrible furnitures that Fall apart. The worst was the bed. It was hard as stone and made for a horrible night.
Stayed 1 night in Jan 2018

8/10 Good

Marlyn

Liked: Cleanliness, staff & service, property conditions & facilities
very nice clean and well maintained hotel.
Really good place to stay. Very clean and well run hotel. The swimming pool is lovely and staff members are willing to assist when needed. The condo is well maintained but lacks a mircowave and basic kitchen essentials if you not eating out. It would also help if you can place maps and welcome tourist packs in the rooms as the hotel is far from the cbd.
Stayed 10 nights in Jan 2018

10/10 Excellent

Daniel, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sugar palm residencd
Very nice condominium.Flat very clean and spacious.cleaning service is excellent.Nice restaurant ( belongs to same owner) 2mn walk away, Thai and continental food for a great price and very good service.I certainly will come again.
Stayed 27 nights in Sep 2017

2/10 Terrible

Danniele

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
False advertising
Organised a cot as we were travelling with a 9 month old. Checked in and no portacot as arranged. Apparently this hotel dont do portacots at all but advertise they do!!

6/10 Okay

lissa, halifax ns

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beautiful room and pool
Awesome place. Location is ok. Breakfast was terrible. Beds were so hard. Like sleeping on rock. Service was very nice.

10/10 Excellent

Garry, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel near Phuket town
Worked well for where we needed to be, lacks a restaurant but great one 250 metres up the road

8/10 Good

nick, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
would recommend a stay here!

6/10 Okay

Verified traveller

Disliked: Room comfort
No wifi, far from great breakfast. Not much around so need to rent a motorbike to do/see/eat anything. The room was ok but only 1 channel in English and very uncomfortable sofa. The pool is almost all day shaded

6/10 Okay

Gote, Canada

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
not close e to the beach. surrounded by bushes.
Bed is hard. Too far away from any beach Empty area. Bushy anf dark by night time. Run away from this hotel

10/10 Excellent

Timothy, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel; recommended
Located near old Phuket town, there's no lack of food to try nearby. Weekend market is also only a 20 min walk. Most taxis will know where the place is as well.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Bhuvanada

Liked: Cleanliness, property conditions & facilities, room comfort
Nice choice
Nice n comfort, good for group or family stay but dont expect on the food

10/10 Excellent

Nadvipa, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
nice and clean hotel. I booked this hotel for my mom and dad for 3 nights.

8/10 Good

Garry, Narooma

Liked: Staff & service, property conditions & facilities, room comfort
extended fun
Went here for 2 days and stayed for 4

8/10 Good

Jittanon, Krabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
second time there
Second time in there, and feel ok. Clean and quite, all wen need. Price good value.

10/10 Excellent

Michael, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the 2nd time we stayed mainly for our golfing trip. Rooms are very clean with good shower facilities. Value for money and the receptions were very helpful.

10/10 Excellent

Jarawee, Bangkok Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Everything good

10/10 Excellent

Athinat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Cyrus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mahesh, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and very clean
Stay was good with cordial service, very clean room, new building

10/10 Excellent

Jarawee, BKK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Holiday
Everything good!

6/10 Okay

Verified traveller

Disliked: Cleanliness
You get what you pay for.
Stayed for 4 nights/5 days. The shower had a little mold in the corner, the couch was gross to me w/bumerous stains-I didn't even sit on it, but I was t there to watch tv. Not close to the beach, it was abt a 30 min ride to Patong beach (600 baht)-which I was fine w/bc I knew it was off the beaten track. It was a last minute booking for me due to travel delays & issues, so I researched quickly, but only paid $24 USD a night. Get a room poolside bc wifi is not in the rooms, only the common areas. My room on the 2nd floor got wifi everywhere due to the location.
Sunset from 2nd floor balcony.

10/10 Excellent

SRK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5-star quality, 3-star price
This is a clean, new, modern and well equipped hotel. I had the pleasure of spending two weeks in a deluxe suite with a small private terrace and lawn, opposite the large swimming pool. The staff are welcoming and helpful, and available 24/7. I believe breakfast is included and free of charge for all guests, but it is extremely basic. There is ample covered and secure parking. The gym contains only fitness training equipment - no weights. There is a very nice, clean and cheap restaurant within walking distance called Riceberry, which I highly recommend. There are also several fresh fruit stalls within the vicinity. The hotel is a long drive from Patong (the main tourist area), yet close to other attractions such as Central Festival mall and Phuket Town. My only complaint is that swimming pool was not heated in the evening, and was unusable as a result. Although, many other guests did not find this to be a problem. Overall, staying at this hotel was a great experience.

8/10 Good

Pat, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value
Nice modern serviced apartment. Decent breakfast. Only downside is the wifi only works by the reception and pool area. Location is near down town phuket so you will most likely need to hire a scooter to get around, they help with that at the reception. The scooter I got was 250 baht a day, good condition. These apartments have kitchens but the cooktops are not connected and there's no pots and pans or dishes or cutlery so don't count on cooking your own meals. The fitness centre is just ok for some cardio, only one of the treadmills works. Stationary bikes and elliptical are ok.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay Value for money

10/10 Excellent

Kai, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Reasonable price, The room is spacious and comfortable.

6/10 Okay

PAUL, Sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little remote
At breakfast cold fried eggs were served,I told the owner about this and I suggested a warmer and this is now in place.There is a lack of sun beds and this has been mentioned,but be aware the pool only gets the sun about 2pm onwards.Better wifi will come in time I am assured,the whole area has got to be updated.I stayed here for two weeks and that is too long for this location,it lacks places to eat even in Phuket town.The owner is having a restaurant built by the hotel so in future that will help.Not good walking into town I encountered stray dogs,rather disturbing.I would not stay in this area again,however I could not fault the staff just the location.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Sugar Palm Hotel in Phuket Town
No internet in rooms lobby only Good breakfast Great hotel and pool and each room is a suite. the main problem is locatiion which is 30 minute drive from beach area. great value here but i would stay in Karan beach area next time

10/10 Excellent

georges

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good

6/10 Okay

chiu

Disliked: Cleanliness

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
sugar palm review
We stayed 2 nights and 3 days at sugar palm. Checkin in will easily get you confused. The lobby was filled with random people and no personnel around. The information center on the corner is the place you need to go to check in. No signs of where to go to check in. Then we were guided to our room. The room was spacious yes, but it didnt have a pleasant smell right when you walk, the bed was rock hard when you lie on your back,and the worst theres no WIFI in the rooms only around common areas like the pool, fun and lobby (im guessing thats why everyone hangs out at the lobby). So if you dont have data as a visitor you would have to go down to any of the common areas to get connected. Breakfast was blah. If you want a quiet area this is great for you but if you want to party not the best based on location. Overall, we just sucked it up sleeping on a very uncomfortable bed and not having WIFI in the room. Receptionist at night was great though!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the price
Overall a good experience. Quiet place. Comfortable environment. Love the pool. Big room. But far from most attractions