Dear Valued Guest, Bonjour and greetings from Saigon. We very much appreciate your rating regarding your stay at the Sofitel Saigon Plaza. It is always a pleasure to receive positive feedback. Please do not hesitate to also share with us more about your experience and preferences in order for us to accommodate you even better next time. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Revy General Manager

Dear Julie,Bonjour and greetings from Sofitel Saigon Plaza.We're delighted to hear that you enjoyed our property's presentation and amenities, especially the gym and pool. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another terrific stay in the future.Sincerely,Huyen DangBrand & Quality Control Manager

Dear Jessica,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for your feedback! We're thrilled to hear you found our staff excellent. We apologize for the inconvenience regarding the internet access and we'll work diligently to improve this aspect of our service. We appreciate your valuable input and hope to welcome you back for an even better experience in the future.Sincerely,Huyen DangBrand & Quality Control Manager

Dear Chiori,Bonjour and greetings from Sofitel Saigon Plaza.We're delighted to hear that you enjoyed our delicious breakfast and had a relaxing time during your stay. It's wonderful to know that our front desk and concierge teams were able to enhance your experience by providing kind and attentive service, making you feel comfortable throughout your visit. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely,Huyen DangQuality Control Manager

Dear Jerome,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for taking the time to share your feedback! We're thrilled to hear that Andy, our concierge, provided you with outstanding service. It's always our goal to ensure a memorable stay for our guests, and we're delighted that Andy exceeded your expectations. We appreciate your kind words and look forward to welcoming you back to our hotel in the future.Sincerely,Huyen DangQuality Control Manager

Dear Susana,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for the perfect score of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Huyen DangQuality Control Manager

Dear Nadine,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for sharing your wonderful feedback! We're thrilled to hear that our hotel provided you with a tranquil respite from the hustle and bustle of HCMC. Our dedicated staff takes pride in delivering exceptional service, and we're delighted to know they were able to assist with your every need. It's fantastic that you enjoyed our fabulous dining options. We look forward to welcoming you back for another memorable stay!Sincerely,Huyen DangQuality Control Manager

Dear Kevin,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for the perfect score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Huyen DangQuality Control Manager

Dear Ben,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Huyen DangQuality Control Manager

Dear Mohan,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your concerns are taken very seriously, and we deeply regret falling short of the high standards that are expected at our hotel. Rest assured, we are actively investigating the issues raised and will take immediate steps to address them.We appreciate your understanding and hope for an opportunity to regain your trust in the future. Your comfort and satisfaction are our top priorities.Sincerely,Huyen DangQuality Control Manager

Dear Anette,Bonjour and greetings from Sofitel Saigon Plaza.We're thrilled to hear that you had an amazing breakfast experience with us! Your kind words truly make our day. Our team is dedicated to providing exceptional service and memorable culinary moments. We appreciate your enthusiastic feedback, and we look forward to welcoming you back for more delightful experiences. If there's anything specific you loved about the breakfast that you'd like to share, we'd love to hear it!Thank you for choosing us, and we can't wait to serve you again soon.Sincerely,Huyen DangQuality Control Manager

Dear Mai,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for bringing the issue of a strong sewage smell in the car park to our attention. We sincerely apologize for any inconvenience this may have caused during your stay. Rest assured, we will share your concern to management of building next to us to enhance the overall experience for our guests. Your feedback is invaluable, and we appreciate your understanding.Sincerely,Huyen DangQuality Control Manager

Thank you so much for your time sharing us your experience. We look forward to welcoming you back in once day. Thank you and best regards,

Dear Katharina,Bonjour and greetings from Sofitel Saigon Plaza.We appreciate your feedback and are glad to hear that you found our luxury business hotel well-equipped with all amenities. We understand that creating a warm and inviting atmosphere is important, and we're constantly working to enhance the overall guest experience. Your input is valuable to us, and we'll strive to add that missing touch of "soul" to make your future stays even more memorable. Thank you for choosing our hotel and we look forward to welcoming you back soon.Sincerely,Huyen DangQuality Control Manager

Thank you so much for your sharing experience with us.We are looking forward to welcoming you in another occassion.Thank you and best regards,

Dear Kathleen,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Huyen DangQuality Control Manager

Thank you so much for your time to let us know.We all are looking forward to welcoming you back in another occassions.Thank you and best regards

Thank you so much for choosing us on your trip to Ho Chi Minh City.We hope to welome you back in once day.Best regards,

Thank you so much for your time for sharing this experience.We are looking forward to welcoming you back in once day.Have a lovely day

Dear Toshiyuki,Bonjour and greetings from Sofitel Saigon Plaza.We have noted that you rated us quite low. Could you please share with us more details regarding your feedback at h2077-qc@sofitel.com? We remain at your service in case you want to share more information that will allow us to improve our hotel operations to provide a more satisfying experience in the future.Thank you and wish you have a good day!Sincerely,Huyen DangQuality Control Manager

Thank you so much for your sharing experience.We hope to welcome you back in once day.Best regards,

Dear CHIKA,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Huyen DangQuality Control Manager

Thank you so much for your time.We look forward to welcoming you in another occassions.Best regards,

Thank you so much for your sharing experience.We hope to welcome you back in once day.Best regards,

Thank you so much for your time.We look forward to welcoming you in another occassions.Best regards,

Thank you so much for your chosen Sofitel Saigon Plaza on your trip to Ho Chi Minh City.We hope to welcome you back in the nearest future.Best regards,

Bonjour Rishi,Thank you so much for your sharing us your experience. Wishing you have a great week ahead and looking forward to welcoming you back in another occassion.Best regards,

Bonjour Adriano,Thank you very much for time sharing your experience at our hotel that would be appreciated. We will express it within our team.We all are looking forward to welcoming you back in another occassion.Thank you and best regards,

Thank you so much for your chosen us during your time in Ho Chi Minh City. We hope to welcome you back in the nearest future.Thank you and best regards,

Bonjour Martha,Thank you very much for chosen our Sofitel Saigon Plaza in your trip to Ho Chi Minh City.We wish to welcome you back in other occasions.Thank you and best regards,Xuan DungReservation Department

Bonjour Mr. Joon,Thank you very much for your chosen our Sofitel Saigon Plaza on your trip to Ho Chi Minh City.We have noted well your comment during stay and we do appreciated for your time to share your experience.We wish to welcome you back in other occassions.Thank you and best regards,Xuan DungReservation Department

Bonjour San,Thank you very much for your sharing us your experience. We will share it with our team.We all look forward to welcoming you back in once day.Thank you and best regards,Xuan DungReservation Department

Dear MHDY,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for choosing to stay with us as your accommodation during your recent visit.We are certainly disappointed to have fallen short of expectations. Please accept our apologies for any inconvenience has caused you. The valuable insight you shared has been taken to heart and is already helping to focus our continued improvement efforts.Thank you for sharing your feedback and we hope to have a chance to welcome you back soon.Sincerely,Huyen DangQuality Control Manager

Thank you so much for your sharing experience stay at our hotel. We all are looking forward to welcoming you back in another occastion.Have a great weekend and best regards,Xuan DungReservation Department

Dear Edward,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dung NguyenRevenue & Reservation Manager

Dear Craig,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dung NguyenRevenue & Reservation Manager

Dear Cory,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dung NguyenRevenue & Reservation Manager

Bonjour and greetings from Sofitel Saigon Plaza.Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dung NguyenRevenue & Reservation Manager

Bonjour and greetings from Sofitel Saigon Plaza.Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dung NguyenRevenue & Reservation Manager

Dear Anonymous,Bonjour and greetings from Sofitel Saigon Plaza.We have noted that you rated us quite low. Could you please share with us more details about your experience at our hotel? We remain at your service in case you want to share more feedback that will allow us to improve our hotel operations to provide a more satisfying experience in the future.Thank you and wish you have a good day!Sincerely,Huyen DangQuality Control Manager

Dear Anonymous,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for choosing us as your accommodation during your recent visit. We remain at your service in case you want to share more feedback that will allow us to improve our hotel operations to provide a more satisfying experience in the future. Wish you have a great day!Sincerely,Huyen DangQuality Control Manager

Bonjour Xin Chào Meera,Warm greetings to you from Sofitel Saigon Plaza! Thank you for choosing us again for your holidays in Ho Chi Minh City, Vietnam. On behalf of Sofitel Saigon Plaza, please accept my apology for your unpleasant experiences at the hotel. I do understand how frustrated you were when we could not be able to fully understand and sympathize deeply for your needs and expectation We strive to ensure that all our guests’ experience exceeds their expectation during their travels, and we fell short of our goal this time. Please be assured that we certainly take your feedback very seriously and the issues will be addressed with the department concerned.We look forward to the opportunity to welcome you back soon and wish you Happy New Year.Sincerely,Huyen DangQuality Control Manager

Dear ,Tuyen Duong,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dung NguyenRevenue & Reservation Manager

Dear Achal,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dung NguyenRevenue & Reservation Manager

Dear Mr. Afifah BinteBonjour and greetings from Sofitel Saigon Plaza.Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dung NguyenRevenue & Reservation Manager

Dear Alex,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dung NguyenRevenue & Reservation Manager