Great boutique hotel with a clean, vintage feel for a good price.
Joel
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Customer Service วันที่ 24 มี.ค. 2024
Joel, The Pelham Hotel sincerely appreciates your lovely feedback. We're delighted to hear that our unique atmosphere and cleanliness caught your eye, and that you found our pricing agreeable. We're excited to welcome you back in the future.
Great location, quiet, clean and comfortable. Few amenities, but really, it provided all we needed for our stay in NOLA. Woild stay there again.
Marguerite
เข้าพัก 6 คืน, มีนาคม 2024
การตอบกลับจาก Customer Service วันที่ 17 มี.ค. 2024
Marguerite, it's delightful to hear that you found The Pelham Hotel to have a superb location and calming tranquillity. We're pleased to know our clean and cosy accommodations met your needs during your New Orleans visit. It's encouraging to hear that you would choose us again for your future stays. Thank you for the wonderful review, we're eagerly awaiting your return.
We liked the high ceilings which made the room feel spacious. Area was conveniently located, yet tucked away in a safe, quiet area. Rooms, lobby, elevator and hallways had a unique flair. Prices were reasonable.
James
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Customer Service วันที่ 14 มี.ค. 2024
James, your kind words regarding the spaciousness of our rooms at The Pelham Hotel are greatly appreciated. We're thrilled that you found the location advantageous and our distinctive design appealing. We aim to provide an excellent and affordable stay. Looking forward to welcoming you back in your future travels.
8/10 ดี
Talise
19 ก.พ. 2024
Talise
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Customer Service วันที่ 22 มี.ค. 2024
Talise, thank you for choosing The Pelham Hotel and for rating your experience. We're encouraged to know that your stay was enjoyable. If there are any additional insights or suggestions you might want to share, we would love to hear from you. We're eagerly waiting to welcome you back to our charming hotel.
การตอบกลับจาก Customer Service วันที่ 20 ก.พ. 2024
Stacey, thank you for rating your stay at The Pelham Hotel. We're thrilled that your experience was positive overall! Please don't hesitate to leave us feedback next time as it will only aid us in meeting your expectations. We appreciate your choosing to stay with us and are looking forward to welcoming you back in the future.
Small room, small bed, no windows, and the room really smells. Terrible
Tong
การตอบกลับจาก Customer Service วันที่ 19 ก.พ. 2024
Tong, we're sincerely sorry to hear about the concerns you've raised regarding your accommodations. It appears we fell short in providing a pleasant experience. We understand that space and freshness are crucial elements for a comfortable stay. Rest assured, your comments have been noted and shared with our team members for improvement. Your feedback is invaluable to us. We hope to have another opportunity to serve you better in the future.
8/10 ดี
Evelyn
เดินทางกับครอบครัว
16 ก.พ. 2024
The rooms are very spacious. They have high ceilings which helped a lot with making the room feel bigger. The staff is nice but always look miserable. The lobby is TINY and there is so bar or real place to chill at while you wait for an Uber. There is ONE lobby restroom. The room was pretty clean but I definitely found trash in the bed. The water pressure in the shower sucked but for a hotel room it was all fine. The shampoo, conditioner, and soap were good brands though so that was cool. The area around the hotel was shady. There’s like an alley next to it where the crazies go at night. The restaurant next the hotel “Ruby Slipper” was trash. The hotel was very close to main tourist attractions though, that was cool. Over all 7.5/10.
Evelyn
เข้าพัก 5 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Customer Service วันที่ 17 ก.พ. 2024
Evelyn, it's encouraging to hear that you appreciated the spacious rooms and high ceilings at The Pelham Hotel. We're also glad to note that you found value in the close proximity of the hotel to tourist attractions. However, we regret if the ambiance of our lobby and surrounding areas did not meet your expectations. We acknowledge your comments about our team members' demeanor and the cleanliness of the room, rest assured we will use this feedback as a focus to improve. We appreciate your comments about our complimentarily supplied bathroom amenities; we strive to offer the best for our guests. We hope for the opportunity to welcome you back and provide an even more positive experience.
Old New Orleans charm. Very classy. The staff was friendly, the room was clean, and the decor was unique.
Darrin
เข้าพัก 4 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Customer Service วันที่ 11 ก.พ. 2024
Darrin, it's a delight to hear you found The Pelham Hotel to be steeped in the allure of New Orleans and brimming with elegance. We take pride in our distinctive decor, clean accommodations, and warm-hearted team members. Thank you for sharing your wonderful experiences. We're looking forward to welcoming you back.
10/10 ดีเลิศ
Stephanie van
7 ก.พ. 2024
Stephanie van
เข้าพัก 5 คืน, มกราคม 2024
การตอบกลับจาก Customer Service วันที่ 22 มี.ค. 2024
Stephanie, thank you for sharing your experience at The Pelham Hotel through your rating. We are pleased to hear you enjoyed your stay and are hoping to welcome you back during your next visit.
Location was great. The only complaint I might have is the parking. Facility itself was very nice.
Kathy
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Customer Service วันที่ 31 ม.ค. 2024
Kathy, it's pleasing to learn you found The Pelham Hotel's location excellent and our facilities satisfying. Your feedback concerning parking is noted and be assured we're constantly working on ways to enhance the overall guest experience. Looking forward for your next stay with us.
การตอบกลับจาก Customer Service วันที่ 31 ม.ค. 2024
Nestor, we're glad to hear you enjoyed your stay at The Pelham Hotel. We appreciate your 4-star rating and we hope to welcome you back in the future for an even more delightful experience.
การตอบกลับจาก Customer Service วันที่ 28 ม.ค. 2024
Russie V, your appreciation for the distinctive charm of The Pelham Hotel certainly warms our hearts. We can't wait to host you again and continue to provide a memorable experience. Thank you for sharing your lovely feedback.
Impromptu stay for just a night. One queen bed and no window which was fine. Only issue was that when the fan/heater turned on, it blew straight down onto the headboard area. Other than that, we had everything we needed. Would definitely stay there again.
Julie
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Customer Service วันที่ 22 ม.ค. 2024
Julie, thank you for choosing The Pelham Hotel for your impromptu stay. It sounds like our accommodations suited your needs well, except for some minor discomfort with the fan/heater placement. Your feedback is essential for our improvement, and we appreciate your understanding. Your willingness to return speaks volumes and we certainly look forward to welcoming you back for another visit.
8/10 ดี
Kay
เดินทางกับคู่รัก
15 ม.ค. 2024
We enjoyed our stay. Great location and very walkable to stores and restaurants. Hotel staff was very helpful and the room was reasonably priced. The street noise was really loud in our room and we would request a room away from the street if possible if we were to stay here again.
Kay
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Customer Service วันที่ 16 ม.ค. 2024
Kay, it's a pleasure to know you enjoyed your time at The Pelham Hotel. It seems our prime location and value for money resonated with you. Our team members are indeed committed to providing a positive experience for our guests. We have noted your comment about room positioning for your future stays to offer you a more peaceful environment. Looking forward to welcoming you again!
การตอบกลับจาก Customer Service วันที่ 14 ม.ค. 2024
Thanks for the 4/5 rating, Kalina!We're thrilled you enjoyed your time at The Pelham Hotel so much! We look forward to sharing an even better experience with you soon. Have a lovely day!
This is a nice small hotel with very attentive staff.
ROBERT
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Customer Service วันที่ 13 ม.ค. 2024
Robert, it sounds like The Pelham Hotel provided you with the personal and attentive service you hoped for. Our team members truly value your feedback and we thank you for choosing us for your stay.
10/10 ดีเลิศ
Patti
10 ม.ค. 2024
Patti
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Customer Service วันที่ 30 ม.ค. 2024
Patti, thank you so much for your high rating of The Pelham Hotel. It's heartening to know that your stay exceeded expectations. We're always here to ensure your experience is the best it can be. Hope to welcome you back soon for another memorable stay.
4/10 แย่
Amy, Marysville
7 ม.ค. 2024
Amy
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Customer Service วันที่ 13 ม.ค. 2024
Amy, we notice that your experience with us did not meet your expectations. We hold our guest's satisfaction in high regard and are keen to understand the challenges you faced during your stay. We'd appreciate you sharing a few more details about your experience. Thank you for your time.
Property was nice. No really services, but a clean room. Entrance at night is a side street. Not well lit for safety.
Robert
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Customer Service วันที่ 13 ม.ค. 2024
Robert, we're pleased to hear you found The Pelham Hotel to be a well-kept space and appreciated its cleanliness. Please know that safety is of paramount importance to us, and we always strive to ensure our guests feel secure. We've noted your feedback regarding lighting for consideration. Thank you for choosing us; we hope to have the opportunity to serve you again in the future.
2/10 แย่มาก
John
เดินทางกับครอบครัว
4 ม.ค. 2024
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
The parking options are limited and over priced. I ended up paying $67/day $60 erroneous double parked charge. A boot was put on my vehicle. So total I am out of $194 just to park for 2 days.
John
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Keenya Guest Service Manager วันที่ 8 ม.ค. 2024
Hello John,I am sorry you had a bad experience with parking. Unfortunately, your parking situation was not a part of the services our hotel provides. We offer valet parking only. You can go in/out as much as you please. Vehicles are parked in a secured covered garage. It sounds like you parked in an open parking lot which we are not affiliated with. Again, I'm sorry for your parking nightmare
10/10 ดีเลิศ
Roberto Enrique
3 ม.ค. 2024
Roberto Enrique
เข้าพัก 7 คืน, ธันวาคม 2023
การตอบกลับจาก Customer Service วันที่ 23 ม.ค. 2024
Roberto, we are truly thrilled to know you enjoyed your stay at The Pelham Hotel. We appreciate you rating us highly on Expedia and hope to welcome you back in the future for another memorable experience. Thanks once again for your support.
10/10 ดีเลิศ
Vau
28 ธ.ค. 2023
Vau
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Keenya Guest Service Manager วันที่ 4 ม.ค. 2024
Hello Vau,Thank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.
6/10 พอใช้
Phillip Michael
24 ธ.ค. 2023
Phillip Michael
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Customer Service วันที่ 14 ม.ค. 2024
We appreciate the feedback, Phillip.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.
10/10 ดีเลิศ
AIMEE
24 ธ.ค. 2023
AIMEE
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Customer Service วันที่ 14 ม.ค. 2024
Thank you for the 5/5 rating, Aimee!It's excellent you enjoyed your time at The Pelham Hotel so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
Cute boutique hotel close to Bourbon Street and the Ruby Slipper Diner.
Alan
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Keenya Guest Service Manager วันที่ 23 ธ.ค. 2023
Hello Alan,Thank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.
การตอบกลับจาก Keenya Guest Service Manager วันที่ 23 ธ.ค. 2023
Hello Laura,Thank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.
Great value and comfortable bed. It’s very close to the French Quarter and attached to The Ruby Slipper! Guests get early seating and can jump the line at the Ruby Slipper for an amazing breakfast! That is a great perk!
Tracy
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Keenya Guest Service Manager วันที่ 14 ธ.ค. 2023
Hello Tracy,Thank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.
10/10 ดีเลิศ
Allen
13 ธ.ค. 2023
Allen
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Keenya Guest Service Manager วันที่ 14 ธ.ค. 2023
Hello Allen,Thank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.
One of the best rooms I've ever had at any hotel. We chose and interior room with no windows. It was every dark at night, which is how we like to sleep, and we were able to get the room really cold. Will stay here again!
Derek
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Keenya Guest Service Manager วันที่ 14 ธ.ค. 2023
Hello Derek,Thank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.
I reviewed about a dozen hotels before deciding on the Pelham. We wanted something close to the French Quarter but not affected by the noise. We also wanted a “nice” older style hotel.
Well the Pelham fulfilled on all those needs. The only downside was we arrived at almost midnight due a flight delay and they close the lobby at midnight. So there was a stress factor getting to the hotel at 1145pm.
The hotel has decor been remodeled because it looked great inside. I was very impressed with the room a the bed was super comfortable. We had some minor daily issues with the cable going in and out.
The staff is awesome! Very helpful and friendly. Then let’s talk about the hotel being connected to the Ruby Slipper breakfast/lunch restaurant. We are there twice is was so amazing. One block off Canal and 7 minute walk to the Quarter. No noise at night was blissful.
Syd
เข้าพัก 4 คืน, พฤศจิกายน 2023
การตอบกลับจาก Keenya Guest Service Manager วันที่ 9 ธ.ค. 2023
Hello Syd,Thank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.
การตอบกลับจาก Keenya Guest Service Manager วันที่ 7 ธ.ค. 2023
Hello Daniel,Thank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.
Night manager Arthur was cool . Traded food recommendations and he encouraged me to go out every night.
Green tea and breakfast tea with the Keurig was a nice touch and went well with stupendous leftovers from Criollo and Galatoires.
The cleaning staff was attentive and grabbed extra tea K cups for me. Nice attention to detail.
Yen-Hong
เข้าพัก 4 คืน, พฤศจิกายน 2023
การตอบกลับจาก Keenya Guest Service Manager วันที่ 23 พ.ย. 2023
Hello Yen,Thank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.
Loved the unique hotel. Rooms were large with high ceilings.
Melissa
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Keenya Guest Service Manager วันที่ 17 พ.ย. 2023
Hello Melissa,Thank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.
It is a wonderful boutique property, with great accent pieces. Hotel with character. Clean comfortable room, and attentive staff. Would definitely stay again.
Michael
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Keenya Guest Service Manager วันที่ 17 พ.ย. 2023
Hello Michael,Thank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.
Excellent location right off Canal Street. Near the Casino and bourbon Street. Staff was very friendly and helpful. On the downside, need at least 1 more chair to sit on and perhaps a bench or 2nd luggage rack. A bit tough to make coffee as the coffee bar was dark. A little overhead lite would be helpful.
Marianne
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Keenya Guest Service Manager วันที่ 12 พ.ย. 2023
Hello Marianne,Thank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.
Great location to business district and French quarter. Nice interior and friendly staff.
Heather
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Keenya Guest Service Agent วันที่ 12 พ.ย. 2023
Hello Heather,Thank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.
Beautiful hotel in a quiet area but close enough to walk to everything
Janet
เข้าพัก 4 คืน, พฤศจิกายน 2023
การตอบกลับจาก Keenya Guest Service Manager วันที่ 11 พ.ย. 2023
Hello Janet,Thank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.
การตอบกลับจาก Keenya Guest Service Manager วันที่ 9 พ.ย. 2023
Hello Jeremy,Thank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.
การตอบกลับจาก Keenya Guest Service Manager วันที่ 9 พ.ย. 2023
Hello Eddie,Thank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.
Our stay was great. Staff was helpful and pleasant. Hotel was close to streetcar line and many eating and shopping options. Only strange thing was no phone in our room..Loved the old feel of New Orleans at hotel. Would stay again!
Kristin
เข้าพัก 6 คืน, ตุลาคม 2023
การตอบกลับจาก Keenya Guest Service Manager วันที่ 5 พ.ย. 2023
Hello Kristin,Thank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.
การตอบกลับจาก Keenya guest Service Manager วันที่ 28 ต.ค. 2023
Hello Jessica,Thank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.
10/10 ดีเลิศ
Michael
27 ต.ค. 2023
Michael
เข้าพัก 9 คืน, ตุลาคม 2023
การตอบกลับจาก Keenya Guest Service Manager วันที่ 28 ต.ค. 2023
Hello Michael,Thank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.
I have not one complaint! The hotel and room were very clean and comfortable. I always felt welcomed by the staff!
Jessica
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Keenya Guest Service Manager วันที่ 27 ต.ค. 2023
Hello Jessica,Thank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.
การตอบกลับจาก Keenya Guest Service Manager วันที่ 26 ต.ค. 2023
Hello Jessica,Thank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.
การตอบกลับจาก Keenya Guest Service Manager วันที่ 22 ต.ค. 2023
Hello MichaelThank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.
10/10 ดีเลิศ
Patti
21 ต.ค. 2023
Patti
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Keenya Guest service Manager วันที่ 10 พ.ย. 2023
Hello Patti,Thank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.
10/10 ดีเลิศ
Mario
19 ต.ค. 2023
Mario
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Keenya Guest Service Manager วันที่ 20 ต.ค. 2023
Hello MarioThank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.
I stayed at The Pelham in April 2021 and it’s been totally remodeled since then. The interior, design features and art and grooming amenities are excellent. The windows are noise proofed and it was very quiet. The front desk staff were helpful and courteous. I only have 2 observations on needed improvements: in the bathroom on one wall the brand new wallpaper is peeling off. It can be easily reglued and the shower head plate where the hardware meets the tile has popped off. There was a wine cooler type refrigerator in the coffee bar area that didn’t work and would have been too small to store anything in anyway. The maintenance staff brought us a mini frig immediately after we called. There is no light over the coffee bar nook and we had to use a flashlight to make our coffee. The location and value of this hotel is excellent though. I would definitely stay here again.
Chere
เข้าพัก 6 คืน, ตุลาคม 2023
การตอบกลับจาก Keenya Guest Service Manager วันที่ 14 ต.ค. 2023
Hello ChereThank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback. Thank you for pointing out the maintenance issues. These issues have been corrected. We do hope that you’ll stay with us again when you return to New Orleans.
My stay at the Pelham Hotel was very nice. Small, but beautiful rooms. Friendly staff. No parking, but there is a Valet service (for an extra $60/night)🙄
Overall I had a good experience
Kelli
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Keenya Guest Service Manager วันที่ 11 ต.ค. 2023
Hello Kelli,Thank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.