Aloha Felicia,Mahalo for sharing your time with us and for letting us know your feedback. We apologize you did not experience the full potential of your ocean view. We are glad you alerted us and hope that our team helped remedy the issue. We hope to host you again soon for an even better oceanside stay in the future.

Aloha James,We are delighted to know you had an exceptional experience at the Grand Naniloa Hotel Hilo. Your ease and comfort are our top priority and mahalo for sharing with us that this brought value to your stay. We look forward to hosting you again soon for another 5-star vacation.

Aloha James,We love knowing you had a 5-star experience and appreciate your feedback that can help us maintain that exceptional expectation for your possible next stay. We are committed to many big changes soon and look forward to bringing them together for when you may return.

Aloha Yvetter,We are glad your stay with us was convenient for your trip to Hilo and hope that Grand Naniloa can be a destination for your travels again soon.

Aloha Joy Ann,We appreciate your high recommendations for our hotel and are delighted to know you enjoyed your stay. It is also helpful to know all your feedback to understand how we can be our best. We apologize for any inconvenience due to our valet-only option. Valet parking is included with the resort fee and is intended to be bundled best for your access to 25 other awesome amenities. We hope to see you again soon and would love to share with you all the value that is available for your reservation.

Aloha Lisa,Mahalo for your time with us and for sharing the experiences you loved. It means everything to us that you had a 5-star stay and we look forward to hosting you again soon for another memorable vacation.

Aloha Janine,Mahalo for your time with us and for sharing your favorite moments at the Grand Naniloa Hotel Hilo. We will be sure to send your kind regards to our staff and look forward to welcoming you again soon for another warm stay.

Aloha Arnaud,We love to hear that you had a 5-star experience and that you enjoyed staying along the ocean at the Grand Naniloa Hotel Hilo. We look forward to hosting you again soon on our property near the sea for another memorable time.

Aloha Amanda,Mahalo for sharing your favorite features of your time at the Grand Naniloa. It means everything to us that you loved the convenience and beauty of our property and felt the warmth of our staff's Aloha Hospitality. We look forward to your soon return for another great stay.

Aloha Gregory,We are delighted to know you had a welcoming experience with our staff. It is important to us that you feel relaxed and catered to so you may truly enjoy the beauty our property has to offer on Hilo Bay. We look forward to your soon return for another oceanside stay.

Aloha Micaela,Your ultimate comfort is our top priority. We are delighted to know you felt welcomed by our staff's warm Aloha Hospitality. Mahalo for your kind words and we look forward to hosting you again soon.

Aloha Scott,We are glad to know that the convenience of our property's location brought you value. We appreciate all your feedback and will consider it with our team for improvements you may love. We hope for another chance in future to host you for an exceptional stay.

Aloha Tracy,Wow! It is our proud accomplishment that you had a memorable experience at the Grand Naniloa. We love hearing about your favorite moments and look forward to your soon return for another amazing stay.

We apologize for your unpleasant experience and miscommunication. Your time to express your feedback is important to us. We hope for another chance to host you for a more exceptional experience in the future.

Aloha Clay,We appreciate your time with us in Hilo and for leaving a thoughtful review. Your feedback is important to us and we will consider your suggestions with our team. You can find the most value in your reservation by learning more about the included amenities at grandnaniloahilo.com/hotel-amenities.htm. We hope you may give us another chance soon to host you for the amazing stay you deserve.

Aloha Brian,Your great stay with us is our pleasure. We are delighted to know you felt the warmth of our staff's Aloha Hospitality and enjoyed the amenities such as the refreshments. All your feedback is important to us and we will share it with our team for future changes you may love. We look forward to hosting you again soon for another 5-star experience.

Aloha Bruce,We are delighted to know you enjoyed our hotel even though the weather was not as expected. We hope you return again soon for another season to see some rainbows.

We appreciate your thoughtful review. Your memorable experiences at our oceanside property close to town and enjoying live music in our lounge are meaningful to us. Mahalo for sharing your favorite parts and what you think we can do better. We hope to host you again soon for another amazing stay.

Aloha Brittany,Your excellent stay is what we are passionate about. We hope to host you again soon for another meaningful experience.

Aloha Stephanie, We appreciate your time to share with us your disappointments and we hear your frustrations. Your review will be shared with our team for changes you may love. We apologize your time was less than exceptional and hope you may give us another chance in the future.

Aloha Charles,We are glad you loved the convenience of staying at our hotel in Hilo. It is also good news that you were able to feel immersed in nature by being uninterrupted. We look forward to your soon return for another memorable stay.

Aloha Nancy,We appreciate the 5-star review, it is amazing to know you loved your time with us in Hilo. We appreciate your honest feedback and hope for another chance soon to host you for an amazing dining experience.

Aloha Jeff,We are glad to know you enjoyed the beautiful oceanside views from the property. Your feedback is important to us, we appreciate you sharing. We look forward for another chance to host you again soon.

Aloha Robert,We appreciate you taking the time to share with us your experience. We apologize you had a less than exceptional stay this time. Your feedback is greatly appreciated and will be shared with our team for future changes you may love in the future.

Aloha Joyce,We appreciate you taking the time to share with us your experience. We apologize for the inconvenience and hope it did not too greatly impact your vacation. Mahalo for letting us know so we may address this matter as soon as possible. We look forward to your next stay soon.

Aloha Julio,We are glad to know you had a 5-star experience at the Grand Naniloa Hotel Hilo. We look forward to hosting you again soon for another memorable stay.

Aloha Anna,Mahalo for spending your time with us in Hilo and for sharing your pleasant experience at our beautiful beachside location. We look forward to hosting you again soon for another relaxing vacation,

Aloha Megan,Wow! Mahalo for sharing your exceptional experience at the Grand Naniloa Hotel Hilo. We are delighted to know you loved the ocean sounds from your room and other amenities like the food, lobby area, and service. We look forward to hosting you again soon for another beachside vacation.

Aloha Karen,Mahalo for your time with us and for leaving a thoughtful review. We are delighted to know that you had an enjoyable experience and that you would recommend the Grand Naniloa Hotel Hilo to others for an awesome oceanside stay. It is good news that you found the valet, property, and laundry valuable. We look forward to your soon return for another vacation.

Aloha John,Mahalo for sharing with us about your experience. We hope you still had a wonderful stay. We hope to see you again soon and please do not hesitate to let us know if there is anything we can do to make your time more enjoyable.

Aloha Valerie,We apologize for any inconvenience you experienced due to miscommunication, mahalo for letting us know your feedback on how we can make future experiences better. We appreciate the time you shared with us and hope you may give us another chance soon to host you with the Aloha Hospitality you deserve and that we strive to deliver every day.

Aloha Susan,We love to hear that you had a magical experience witnessing whales from your oceanfront lanai and felt welcomed by our friendly staff. At your next stay, please do not hesitate to reach out to us for recommendations of nearby food and attractions to enhance your experience.

Aloha Yukari,We are glad to know you felt welcomed by our staff during your stay. Next time you visit, please do not hesitate to reach out to us to inquire about all the wonderful attractions and shopping nearby in Downtown Hilo. We apologize for the maintenance during your stay and hope it did not greatly hinder your vacation. We look forward to hosting you again soon.

Aloha Andrew,Mahalo for your honest review. We hope that you enjoyed the beauty of Hilo Bay from our property despite your additional feedback. We look forward to hosting you again soon.