การตอบกลับจาก Michael Hanratty วันที่ 11 เม.ย. 2019
Dear Guest,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Kind regards,
Michael Hanratty
General Manager
I always stay here as it’s close for me to walk to Gleneagles hospital, the rooms are spacious, gym is great. Enjoy dining although last time I did find the dining/bar cold.
Gail
เข้าพัก 1 คืน, มกราคม 2024
6/10 พอใช้
phang
เดินทางกับครอบครัว
22 มี.ค. 2024
ชื่นชอบ: ความสะอาด
A 5 stars hotel which lack of identity in term of room design and small details.
Been staying at this hotel every time I’m in Penang over the oast 15 years, the hotel, the staff, service and good have never disappointed me, even during the festive season with high demands they still work their best!
The thermostat did not work in our suite. Called to front desk but nothing can be done, the aircond can only on or off. So, at night, the room was either too hot or too cold. If i turn the ac on, the room would freeze. If I turn off the ac, the room would be too hot.
Excellent! Booked 2 rooms, one twin and the other is superior king. Both are clean, spacious esp the superior king. Service are friendly and buffet breakfast is excellent. The only improvement can be made is the drainage on shower as we have to kind of wait for th water to go down the drainage when showering and also the lighting on the room can be brighter. But apart from that everything else is perfect. Location wide also great with connecting to gurney plaza shoping centre.
Always feel great like back home. Staffs are all friendly and attentive. Especially glad that Derek always remember me whenever I am back. Compliment to him for his high level of professionalism.
G Hotel Gurney was brilliant - felt so well looked after, had fantastic facilities on site, and it’s located in the ideal area for shopping and eating!
It's finally back to pre-covid levels both in terms of the staffing and executive lounges! The room key cards have also been upgraded so they do not malfunction each time you put it close to your HP. The wifi however still requires regular logging in.
I think the G Spot Bar on level 3 should have a in-house pianist . This pianist can either just play sentimental or soothing music pieces or can play and sing . I am sure this will liven up the place.