Hi Gareth, thanks a million for your review. It is a satisfaction to have a happy guest to make your job much easier. Looking forward to welcoming you back. Best,Stefano and Brid(and all the rest of the staff :-)

Hi Roger, it was a pleasure to host you in August. These reviews really help the business and give us the confidence that we are doing a good job. Hopefully, we will see you again here at the Feathers. All the best, Stefano & Brid (and all the rest of the staff :-)

Hi Paul, Thank you for this two-star review. While we appreciate your insightful review of our hotel and restaurant, I would like to clear up some confusion. Firstly, on arrival, we offered a selection of two rooms, one being your room of choice. This exception was given to you because of the scaffolding in front of the hotel, but you denied the offer to stay in a room overlooking our courtyard, instead of your choice located at the front of the hotel, with a view of the park that the scaffolding does not obstruct and that you did not complain about for the duration of your stay. Neither did you complain about the supposed lack of internet access, which one of our many active members of staff could have assisted you with. Another topic discussed on your arrival was the 3 different entrances, being through the front of the hotel (while the restaurant and bar are open), as well as the back and side door (the main entrances to the hotel rooms). Your room was located directly at the top of a short stairwell, accessible like all rooms via the side door, which your room key unlocked - so I am shocked to hear that your entrance of choice was through the back of the hotel and the car park. I am also shocked to read that our Italian restaurant, clearly advertised in your booking with us, has only a 'limited' two-page menu with a selection of six starters, nine mains (divided into pasta-based and meat-based dishes), and five desserts. If a ten-page menu was more to your preference, you would possibly be more satisfied by a fast food chain restaurant rather than our freshly prepared and constantly changing selection of dishes. Your review also states that there is 'no lounge area to sit', and I apologise if our 3 different large rooms of seating in the main bar, with art by local artists portrayed on the walls, was not enough space for you. I can also assure you that our hotel is open on Sundays, as we offer an extended lunch until 3 pm, as well as the bar being open until night. By reading your review, I almost have the feeling that you were staying in a completely different hotel. It is clear that this could have all been cleared by a simple conversation, which you were seemingly reluctant to have. It is disappointing to us that we could not satisfy your needs, although we cannot fix problems that were never addressed. Hope this clears your confusion! Keira

Hi Shelley it was a pleasure to host you last week. Thanks a million for the kind words. These reviews really help the business and give us the confidence that we are doing a good job. Hopefully we will see you again here at the Feathers. All the best. Stefano & Brid (and all the rest of the staff :-)

Dear RichardQuite funny you complained about breakfast when in fact you booked a room at a cheaper rate and without breakfast ! Surely a Grade II listed mansion built in the 1800s by a pupil of John Nash may have some squeaky floorboards :-). It adds to the charm a lot of people would say. We took on board your punctual suggestion for a front door makeover and this is now been done. Or maybe we did figure it out by ourselves and oops both the carpenter and joiner were actually working on the front door at the time of your stay with us :-) Our breakfast doesn't need to be pre-booked. Simply, as it is normal practice in hospitality, we ask guests what time they would like to have breakfast. As the classic British fry is cooked fresh and to order we want to avoid guests waiting unnecessarily. As far as the kitchen being closed on Sunday night (but only after an extended lunch opening time) and on Monday we are really sorry but virtually 100% of the restaurants have a weekly day of rest.Hopefully you will have better luck with your accommodation elsewhere.Kindest regards,Stefano