บริเวณภายนอก

รีวิว คันทรีอินน์แอนด์สวีทส์ บายเรดิสัน โคลัมเบีย SC

2.5 out of 5

รีวิว

7.2

ดี

คะแนน 10 - ดีเลิศ 334 จาก 1004 รีวิว" "
คะแนน 8 - ดี 273 จาก 1004 รีวิว" "
คะแนน 6 - พอใช้ 158 จาก 1004 รีวิว" "
คะแนน 4 - แย่ 126 จาก 1004 รีวิว" "
คะแนน 2 - แย่มาก 113 จาก 1004 รีวิว" "

7.2/10

ความสะอาด

8.2/10

พนักงานและบริการ

6.8/10

สิ่งอำนวยความสะดวก

6.8/10

สภาพของที่พักและสิ่งอำนวยความสะดวก

7.2/10

ความเป็นมิตรต่อสิ่งแวดล้อม

รีวิว

10/10 ดีเลิศ

Christopher, Milford Center

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก
The hotel staff was FANTASTIC!! Helped us with all of our needs!
เข้าพัก 2 คืน, มีนาคม 2024

6/10 พอใช้

Anthony

ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
The staff was pretty great
เข้าพัก 2 คืน, มีนาคม 2024

4/10 แย่

william l

เดินทางกับครอบครัว
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Place was really in need of a lot of touching up. 2nd floor especially, wallpaper all over coming off the walls. Our room had a lot of paint off walls. Toilet was so low to the ground I thought it was for very young kids, not older adults. Outside it is starting to look a bit dated and in need of help. Staff was really excellent and they had ice cream which you could buy and a nice snack selection.
เข้าพัก 3 คืน, มีนาคม 2024

8/10 ดี

Desiree

เดินทางกับครอบครัวและเด็กเล็ก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก
The jacuzzi being filthy and the pool not being set to a decent temperature
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 25 มี.ค. 2024
Dear Desiree, We're thrilled to hear about your recent stay with us! Your feedback is invaluable in helping us ensure every guest experience is exceptional. While we're delighted you enjoyed your time overall, we're truly sorry to hear about the cleanliness of the Jacuzzi and the temperature of the pool not quite hitting the mark. Your comfort and satisfaction are our top priorities, and we'll be addressing these issues promptly to ensure they don't detract from future visits. We appreciate you bringing these matters to our attention and hope to welcome you back for an even more enjoyable stay in the near future!

4/10 แย่

Sarah

เดินทางกับครอบครัว
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
It was ridiculously loud the whole night. People outside being rowdy and the people above us stomping on the floor, jumping on the beds. It was loud aa hell and the bedding looked dirty/dingy, possible slept in and remade. But the young man working the desk was very kind, professional and thorough.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 25 มี.ค. 2024
Dear Sarah, We're genuinely sorry to hear about your disappointing experience during your stay. It's truly disheartening to learn that noise disturbances and concerns about cleanliness impacted your comfort. Please know that we take your feedback seriously and will address these issues promptly to ensure a more peaceful and comfortable environment for our guests in the future. We greatly appreciate your recognition of our staff member's kindness and professionalism despite the challenges you faced. Your feedback helps us improve, and we hope to have the opportunity to welcome you back for a much-improved stay.

6/10 พอใช้

Karin

เดินทางกับครอบครัว
ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
We booked this hotel last minute, during a road trip. It was close to a main highway which was convenient! The room was fine and served its purpose. Breakfast was better than other hotels we'd been to. Check in was lengthy and slow, which was frustrating as we arrived late. Our bathroom had been cleaned but there was hair and dirt in the sink, suggesting it had been cleaned in a hurry. Overall it was fine, however in the future I'd likely choose a different hotel in the area.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 21 มี.ค. 2024
Dear Karin,We sincerely appreciate you taking the time to share your experience with us. It's wonderful to hear that our hotel's convenient location near the highway and the quality of our breakfast made your stay enjoyable. However, we apologize for the inconvenience you experienced during the check-in process and the cleanliness issue in your bathroom. Rest assured, we take guest feedback seriously and will address these concerns with our team to ensure improvements are made. We value your patronage and hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience you deserve.

8/10 ดี

Michael

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Everything was good
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 21 มี.ค. 2024
Hi Michael!Wonderful to hear that you had a great time during your stay with us! Thanks for scoring us 4 out of 5 and taking the time to tell us what you think. We're glad that everything lived up to your hopes and that you had a great time with us. Your happiness is our main goal, and we hope to have the chance to have you back for another great stay in the future. Feel free to let us know if there was anything in particular you liked about your stay or if you have any ideas for how we can improve your next stay. We can't wait to have you back soon!

8/10 ดี

Janita

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I come to this location often and had to wait 30 -45 minutes in line to check in. Maybe this location should have online check in to make it easy with mobile card to access rooms and amenities.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก LaTrell M. วันที่ 17 มี.ค. 2024
Thank you for staying at Country Inn & Suites again Ms. Janita. We just ask that you be patient with new trainees learning and getting experience with their new job. We are continuing to monitor new staff members to help them learn these new skills to avoid these experiences in the future. We hope that you will allow us another opportunity for your lodging needs in the future. Yours truly, LaTrell M.

10/10 ดีเลิศ

TAMARA

ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก LaTrell M. วันที่ 17 มี.ค. 2024
Ms. Tamara,Thank you for staying with us. We enjoyed your time with us as well. We would love for you to come back to see us soon.Yours truly, LaTrell M.

10/10 ดีเลิศ

Damian

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 8 มี.ค. 2024
Hi Damian!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

10/10 ดีเลิศ

Chandrika

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Customer Service was excellent. The hotel has clean rooms, clean bathroom, and comfortable beds. The parking lot could really use some attention. Had a really good stay and i would recommend but would have to advise of the parking lot conditions.
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Management วันที่ 5 มี.ค. 2024
Hi Chanrika!Greetings and thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our excellent customer service and found our rooms to be clean and comfortable. It's wonderful to know that you had a really good stay overall.We appreciate your feedback regarding the parking lot, and rest assured, we'll be looking into ways to improve that aspect of your experience. We want all facets of your stay to be top-notch!Thank you for recommending us despite the parking lot conditions. We're committed to ensuring every guest has a fantastic experience from check-in to check-out. We look forward to welcoming you back for another great stay soon!

10/10 ดีเลิศ

Irina

เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Management วันที่ 20 มี.ค. 2024
Hi Irina!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

6/10 พอใช้

David

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Needs updating,
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Manager วันที่ 29 ก.พ. 2024
Hello David, We appreciate your feedback and will share it with our management team for future improvements. Your suggestions are valuable to us as we strive to enhance our guest experience. Thank you for taking the time to review your stay with us.

2/10 แย่มาก

lauren

เดินทางกับครอบครัว
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
This hotel was worn, dated and just gross. The moment we pulled into the parking lot we knew that we made a mistake by booking here. The building was worn and filthy. The lobby was warm and cozy. The front desk employee , Samantha, was wonderful.The hallway and room smelled. The chairs in the room were ripped and stained. The paint on the wall was chipped in many places. The wood on the furniture was worn and chipped. The bathroom was dated and dirty. We had to leave and went to another hotel
การตอบกลับจาก Guest Relations Management วันที่ 20 ก.พ. 2024
Dear Lauren,I'm truly sorry to hear about your disappointing experience at our hotel. Your feedback is deeply concerning, and I want to extend my sincerest apologies for the condition of our property during your stay. It's disheartening to hear that the overall appearance of the building, the cleanliness of the rooms, and the state of the amenities fell short of your expectations. I'm glad to hear that Samantha provided excellent service at the front desk, but I understand that it doesn't fully compensate for the issues you encountered elsewhere. Please know that we take your comments seriously and will be addressing these issues immediately to ensure that future guests do not have a similar experience. We value your feedback and hope to have the opportunity to regain your trust in the future.

8/10 ดี

Travis

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Thanks for having us!
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Management วันที่ 20 ก.พ. 2024
Hi Travis!You're so welcome! We're thrilled to hear that you enjoyed your stay with us. Creating a memorable experience for our guests is what we're all about, and it sounds like we hit the mark with you. Whether it was our comfy beds, top-notch service, or delightful amenities, we're delighted that you had a great time. We can't wait to welcome you back for another fantastic stay whenever your travels bring you our way again.

10/10 ดีเลิศ

Alexandra

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Management วันที่ 20 ก.พ. 2024
Hi Alexandra!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again

8/10 ดี

Adriana

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Nice
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Management วันที่ 20 ก.พ. 2024
Hi Adriana!Thank you for taking the time to respond to our online survey. It means a lot to us that youresponded with such high ratings!It is so wonderful to hear that we have succeeded in making you feel at home and that youexperienced no difficulties with our accommodations and amenities. We take pride in our hoteland the services we provide, and we are so glad you enjoyed your stay. We want you to knowthat your feedback and description of your experience at our hotel is of utmost importance to us.I am glad to hear that we have been an important part of your travel convenience. We lookforward to serving you again in the future

8/10 ดี

Gary

เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Management วันที่ 21 มี.ค. 2024
Hi Gary!Your review is much appreciated, and we're happy to hear that you had a good time during your visit. It means a lot that you gave us four stars, and we're glad to hear that we lived up to your expectations. Please do not hesitate to inform us of anything that was particularly enjoyable during your stay or if you have any recommendations for how we may improve your future visit. If you have another wonderful visit with us in the future, we hope to see you again!

8/10 ดี

Florence

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Clean rooms
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Management วันที่ 16 ก.พ. 2024
Dear Florence, We're thrilled to hear you enjoyed your stay with us and that our clean rooms met your expectations! Your positive rating means the world to us, and we're delighted to have been a part of your experience. Providing a comfortable and hygienic environment for our guests is always our top priority, and we're glad to see that reflected in your review. We look forward to welcoming you back for another fantastic stay in the future!

2/10 แย่มาก

jerry

เดินทางเพื่อธุรกิจ
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Nothing was unique the guest service guy was terribly rude and unprofessional!
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Management วันที่ 16 ก.พ. 2024
Dear Jerry, I'm truly sorry to hear about your disappointing experience at our hotel. It's disheartening to learn that our guest service fell short of your expectations and that you encountered rudeness and unprofessionalism. We understand how crucial exceptional service is to ensuring a pleasant stay, and we apologize for failing to provide that during your visit. Your feedback is invaluable to us, and we will address this matter immediately to ensure that all our guests receive the warm and courteous service they deserve. Thank you for bringing this to our attention.

8/10 ดี

Demetrius, Columbia

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
The property and everything was nice. The check-in process was way more difficult than it should’ve been. The gentleman at the desk was doing his best to help, but there was a mixup in names, and there was no reason for that. So it took me over an hour to properly check in due to no fault of my own. Outside of that everything was fine.
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก LaTrell วันที่ 14 ก.พ. 2024
Thank you for staying with us. We do apologize for the inconvenience with the check-in process. This will be a great opportunity to recoach our staff in this area. Please come back to see us. Yours truly,LaTrell M.

10/10 ดีเลิศ

Justin

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
It was a great place to go and cheat on my wife
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Management วันที่ 13 ก.พ. 2024
Dear Justin, Wow! We're thrilled to hear that you had a fantastic experience during your stay with us, and we appreciate you sharing your feedback! We strive to provide a welcoming and comfortable environment for all our guests, and it's wonderful to know that you found our hotel to be just that. If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon for another memorable stay!

8/10 ดี

Jennifer, Pensacola

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Dirty area
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Management วันที่ 12 ก.พ. 2024
Dear Jennifer,We're overjoyed to learn that your stay with us was so enjoyable and that you gave us an outstanding 4 out of 5 rating! We value your input greatly since it enables us to make sure each visitor feels completely at home. That you had a great time here makes us very happy, and we can't wait to have you return for another amazing visit. Your pleasure is our first concern, and we look forward to exceeding your expectations on each subsequent visit!

10/10 ดีเลิศ

JAMES

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Rooms were clean and very comfortable
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Manager วันที่ 10 ก.พ. 2024
Hello JAMES,Thank you for staying with us and for your kind words about our clean and comfortable rooms. We take great pride in providing a pleasant and comfortable stay for our guests. We hope to have the opportunity to welcome you back in the future.

8/10 ดี

Josette

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Older property - great price - good breakfast
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Management วันที่ 8 ก.พ. 2024
Dear Josette,Your feedback means everything to us. It's wonderful to hear that, despite being an older property, you found great value in your stay and appreciated our delectable breakfast options. We're all about giving an excellent experience at an incredible price, and it seems like we succeeded with you!At our hotel, we believe in combining the elegance of a historic house with modern comforts to provide each visitor with a unique and unforgettable experience. We appreciate hearing that our efforts were meaningful to you. Your pleasure is our main concern, and we're pleased to have exceeded your expectations with our breakfast buffet. We look forward to welcoming you again soon for another terrific visit filled with warmth, comfort, and, of course, a hearty breakfast to start your day right!

4/10 แย่

Larry

ไม่ชื่นชอบ: พนักงานและบริการ
Bed and rooms ok
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Manager วันที่ 3 ก.พ. 2024
Hello Larry,Thank you for sharing your feedback on our beds and rooms. We appreciate knowing that you found them to be satisfactory during your stay. We strive to provide a comfortable experience for all of our guests and we're glad to hear that you were pleased with this aspect of your visit.

8/10 ดี

Zenddi

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Manager วันที่ 3 ก.พ. 2024
Hello Zenddi,Thank you for choosing our hotel for your recent stay. We are glad to hear that you had a positive experience during your visit. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We appreciate your support and hope to welcome you back in the future.

10/10 ดีเลิศ

Larry

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 2 ก.พ. 2024
Dear Larry, Absolutely thrilled to receive your glowing 5 out of 5 rating! Your positive feedback has lit up our day, and we're overjoyed to know that you had such a fantastic experience during your stay. It's wonderful to hear that our efforts to create a memorable and comfortable environment have resonated with you. Your satisfaction is our utmost priority, and we're delighted that you appreciated the quality of our services. We can't wait to welcome you back for another exceptional stay. Until then, safe travels and thank you for choosing our hotel for your accommodations!

8/10 ดี

Edward

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Just a one night stay on our way south. We would stay again for sure.
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 1 ก.พ. 2024
Dear Edward, Thank you so much for sharing your review and giving us an honest look at the guestexperience in our hotel. A 4 out of 5 rating is fantastic, and it's heartening to know that you would choose to stay with us again. We're committed to providing a welcoming and comfortable environment for all our guests, and your feedback fuels our enthusiasm to continue delivering exceptional service. Whether it's a pit stop on your journey or an extended stay, we look forward to welcoming you back with open arms. Safe travels, and we can't wait to have you with us again soon!

4/10 แย่

Jim

เดินทางกับคู่รัก
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Well .. Only the ice machine and soda machine on the 1st floor were working . One's on 2nd and 3rd broken... Refrigerator in room was worthless and Maintenance claimed it was working properly. Soda place in it was not cold after being in int OVERNIGHT ... Bathtub stained and not clean looking .. Do I need to continue ... Worst hotel experience we have had
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 1 ก.พ. 2024
Dear Jim, Thank you for sharing your recent experience with us, and we sincerely apologize for the inconveniences you encountered during your stay. We truly regret that the ice and soda machines on the 2nd and 3rd floors were out of order, and we understand the frustration this must have caused. Our maintenance team is investigating the issue to ensure a swift resolution. We're also sorry to hear about the concerns with the in-room refrigerator and bathtub cleanliness. This falls below our standards, and we will address these matters with our housekeeping and maintenance teams to prevent a recurrence. Your feedback is invaluable, and we appreciate your patience. We are committed to making the necessary improvements to provide a more enjoyable stay for our guests. Please consider giving us another opportunity to exceed your expectations in the future.

6/10 พอใช้

Jeffrey Anton

ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 2 ก.พ. 2024
Dear Jeffrey, We are delighted that you had a pleasant experience during your stay with us and appreciateyour kind feedback. Your honest 3 out of 5 rating is truly appreciated, as it motivates us to continuously enhance our services and ensure an even more delightful experience for our guests. It's fantastic to hear that you had an overall positive stay, and we're grateful for your constructive feedback. Our dedicated team is committed to turning your experience into a five-star one, and we look forward to welcoming you back for an even more exceptional stay in the future.

10/10 ดีเลิศ

Diana

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 29 ม.ค. 2024
Hi Diana!Your feedback means the world to us, and we're delighted to know you had a fantastic experience during your stay. While we didn't receive specific comments, we're overjoyed that you found everything to your satisfaction. Our team works tirelessly to create memorable moments, and it's rewarding to see those efforts reflected in your rating. Should you ever have the opportunity to share more details about your stay, we'd love to hear them. Until then, thank you for choosing us, and we look forward to welcoming you back for another remarkable stay!

4/10 แย่

Amanda

ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 29 ม.ค. 2024
Dear Amanda,We genuinely appreciate your input, and we're sorry to learn that your experience did not meet your expectations, as reflected in your 2 out of 5 rating. We understand that you chose not to provide specific comments, but we sincerely apologize for any shortcomings you may have encountered during your stay. Our commitment is to ensure every guest has a positive and comfortable experience, and we regret that we may have fallen short in delivering that to you. If you would be willing to share more details about your concerns, it would be immensely helpful for us to address and improve upon the issues you faced. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.

10/10 ดีเลิศ

DONNA

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Easy check in, the evening associate was very helpful, wish i would have gotten his name.
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 25 ม.ค. 2024
Hi Donna!We're pleased to hear about your easy check-in and the friendly support offered by our nighttime staff! It warms our hearts to know that one of our team members had a good influence on your stay. Although you didn't receive their name, we'll make sure to send along your good thoughts. We are delighted to have contributed to your excellent experience, and we look forward to welcoming you again for another terrific stay. Your input is vital, and we hope to exceed your expectations again in the future.

10/10 ดีเลิศ

Robert

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Well kept, small, clean and the price was right. Several options for eating within five minutes from the hotel. Will stay here again.
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 24 ม.ค. 2024
Hi Robert!We appreciate you sharing your thoughts on your recent stay. It brings us immense joy to hear that you found our hotel well-kept, small yet charming, and of course, spotlessly clean. We're even more delighted to know that our pricing aligned perfectly with your expectations. It's fantastic that you had an array of dining options within a mere five-minute stroll from our doorstep – we always strive to ensure our guests have the best local experiences.We can't wait to welcome you back for another delightful stay! If there's anything specific you loved or anything we can do to make your next visit even more memorable, please don't hesitate to let us know. Safe travels until we have the pleasure of hosting you again!

6/10 พอใช้

Ralph

เดินทางกับครอบครัว
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Bedding was clean. Thanks. The place itself is very tired. Paint pealed off room wall. Chair leather all cracked with stuffing coming out. The place is so tired it should be dead
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 17 ม.ค. 2024
Dear Ralph,We sincerely appreciate your acknowledgment of our clean bedding and apologize for the condition you encountered during your stay. We're truly sorry to hear about the peeling paint on the room wall and the worn-out chair with cracked leather. Your concerns are valid, and we assure you that we take them seriously. Our team is actively working on addressing these issues to enhance the overall experience for our guests. We understand the importance of a well-maintained environment, and your insights help us in our continuous efforts to improve. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay.

8/10 ดี

derek

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Room was clean, staff was pleasant and knowledgeable. Great safe parking. Good breakfast. Really enjoyed my stay!
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 15 ม.ค. 2024
Hi Derek,Thank you so much for taking the time to share your delightful feedback! We're thrilled to hear that you had a fantastic stay with us. It warms our hearts to know that you found your room to be clean, our staff pleasant and knowledgeable, and that our parking facilities provided you with a sense of security. It's always wonderful to hear that our efforts to make our guests feel comfortable are paying off. We're especially glad you enjoyed the breakfast – we believe a good morning sets the tone for the day. Your positive comments inspire us to continue providing exceptional service. We can't wait to welcome you back for another enjoyable experience in the future!

4/10 แย่

Jon

เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Guest Relations Management วันที่ 12 ม.ค. 2024
Dear Jon,Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience fell short of expectations, as reflected in your 2 out of 5 rating. We understand the importance of your comfort and satisfaction during your stay, and we regret that we did not meet those standards on this occasion. Your feedback is invaluable to us, and we would appreciate the opportunity to learn more about the specific issues you encountered to address them promptly. Our goal is to provide a memorable and positive experience for all our guests, and we are committed to making the necessary improvements. Please feel free to reach out to our customer service team so that we can better understand your concerns and work towards ensuring a better stay in the future.

10/10 ดีเลิศ

Neal W

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Excellent customer service, very clean, great beds, decent breakfast. No complaints at all. Book it!
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 11 ม.ค. 2024
Hi Neal!Wow! Thank you so much for your incredibly positive feedback! We're absolutely thrilled to hear that you had an excellent experience with us. Our team takes great pride in providing top-notch customer service, and it's fantastic to know that it made a lasting impression on you. We're delighted that you found our accommodations to be clean and comfortable, and it's heartening to hear that you enjoyed our cozy beds. We understand the importance of a good start to the day, and we're pleased that our breakfast met your expectations. Your satisfaction is our ultimate goal, and we can't wait to welcome you back for another fantastic stay.

8/10 ดี

Rick

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Manager วันที่ 10 ม.ค. 2024
Hello Rick, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 ดีเลิศ

Almeter

เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Relations Management วันที่ 31 ม.ค. 2024
Dear Almeter, Thrilled to hear you had a fantastic stay and awarded us with a stellar 5 out of 5 rating! Your glowing review warms our hearts, and we're delighted to know that you enjoyed your time with us. It's always a pleasure to exceed our guests' expectations, and your positive feedback motivates our team to continue providing exceptional service. We look forward to welcoming you back for another memorable experience in the future. Cheers to creating more wonderful moments together!

6/10 พอใช้

joaquin del

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Clean room and very quiet place, staff friendly but building needs to be upgraded, exercise room a joke and provided breakfast was poor
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Relations Management วันที่ 30 ธ.ค. 2023
Dear Joaquin, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our rooms clean, the atmosphere quiet, and our staff friendly – we appreciate your positive comments. We sincerely apologize for any inconvenience caused by the state of our building; your concerns have been duly noted, and we are actively working on upgrades to enhance the overall experience for our guests. We understand the importance of a well-equipped exercise room and a satisfying breakfast, and we regret that we fell short of your expectations in these areas. Your insights are invaluable, and we are committed to addressing these issues promptly. We hope to have the opportunity to welcome you back and provide an improved stay in the near future.

8/10 ดี

Michael, Newark

เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Relations Management วันที่ 26 ธ.ค. 2023
Hi Michael!We're absolutely thrilled to receive your fantastic 4 out of 5 rating! Your feedback speaks volumes, and while you didn't leave a specific comment, we're delighted to know that you had a positive experience during your stay. It's our top priority to ensure that every guest feels comfortable and satisfied, and your high rating reassures us that we're on the right track. We hope to have the pleasure of hosting you again soon, and if there's anything specific you'd like to share or discuss about your stay, please feel free to reach out

10/10 ดีเลิศ

KYMBERLY

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Relations Management วันที่ 26 ธ.ค. 2023
Hi Kymberly,We're over the moon to receive your stellar rating of 5 out of 5! Your glowing feedback speaks volumes, and we're delighted to hear that your experience with us was nothing short of perfection. It's like music to our ears to know that we hit all the right notes during your stay. Your satisfaction is our top priority, and we're thrilled that we were able to exceed your expectations. We can't wait to welcome you back for another harmonious stay at our hotel. Cheers to creating more unforgettable moments together!

6/10 พอใช้

Emmanuel

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
My refigerador was working but my room was very clean I liked
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Relations Management วันที่ 19 ธ.ค. 2023
Dear Emmanuel,We're delighted to hear your thoughts on your recent stay with us! Your feedback is truly appreciated, and we're thrilled to learn that you found your room to be exceptionally clean. Our dedicated housekeeping team takes great pride in maintaining a spotless and inviting environment for our guests. We're sorry to hear about the issue with the refrigerator, and we've already addressed it to ensure a more seamless experience for future guests. Your insights are invaluable, and we hope to have the pleasure of welcoming you back soon for an even more enjoyable stay.

2/10 แย่มาก

Pauline

เดินทางกับครอบครัว
ชื่นชอบ: พนักงานและบริการ
Old and shabby,.not enough front desk help, one guy checking everyone in and answering phone, took over 40 min
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Relations Management วันที่ 19 ธ.ค. 2023
Hello Pauline,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. We understand that the condition of our facilities fell short of your expectations, and we regret any discomfort caused. Your concerns about the limited front desk assistance are duly noted, and we assure you that we are actively working to address these issues to enhance the overall guest experience. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future, providing you with the exceptional service and comfort you deserve.

8/10 ดี

feliciano

ชื่นชอบ: พนักงานและบริการ, ความสะดวกสบายของห้องพัก
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Relations Management วันที่ 16 ธ.ค. 2023
Hi Feliciano!Fantastic news! We're thrilled to hear you gave us an 8 out of 10 rating! Your feedback means the world to us, and we're delighted to have provided an experience that resonated with you. If there's anything specific you loved or any suggestions you have, feel free to share. We're always looking for ways to make your next stay even more memorable. Looking forward to welcoming you back for another incredible stay!

10/10 ดีเลิศ

Michael

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Relations Management วันที่ 13 ธ.ค. 2023
Hello Michael, What excellent news, a perfect 10 out of 10! Your great review has made our day, and we're delighted to have met your expectations for your stay. We are overjoyed that you had such a wonderful time with us. Your happiness is our greatest reward, and we can't wait to see you again for another round of exceptional service. If there was anything in particular that made your stay extraordinary, please let us know. Many more flawless tens in your future trips!

10/10 ดีเลิศ

Heather

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
การตอบกลับจาก Guest Relations Management วันที่ 8 ก.พ. 2024
Dear Heather, We're absolutely thrilled to hear about your fantastic experience during your stay at our hotel! A glowing 5 out of 5 rating truly warms our hearts and confirms that we're hitting all the right notes to make your stay exceptional. Your satisfaction is our utmost priority, and we're delighted to know that we've met and exceeded your expectations.Your kind words about our hotel's amenities and services are deeply appreciated. It's fantastic to hear that you found everything to your liking and that our team could contribute to making your stay memorable. We strive to create an environment where every guest feels valued and pampered, and it's rewarding to see that reflected in your glowing review. We can't wait to welcome you back for another outstanding stay soon!

6/10 พอใช้

Patricia

เดินทางกับครอบครัว
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Plumbing and a/c not good.
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Guest Relations Management วันที่ 8 ธ.ค. 2023
Dear Patricia,We deeply appreciate your feedback and want to express our sincere apologies for the inconvenience you experienced during your stay. It's disheartening to learn that the plumbing and air conditioning did not meet your expectations. We understand the importance of these amenities for a comfortable stay, and we regret that we fell short in providing you with the quality you deserve. Please know that we take your concerns seriously, and our maintenance team is actively addressing these issues to ensure they are promptly resolved. Your feedback is invaluable to us as we strive to enhance our guest experience, and we hope to have the opportunity to welcome you back in the future, offering an improved and more enjoyable stay.