ทางเข้าที่พัก

รีวิว เรดรูฟ อินน์แอนด์สวีทส์ ลิตเทิลร็อค

2 out of 5

รีวิว

6.8
คะแนน 10 - ดีเลิศ 122 จาก 524 รีวิว" "
คะแนน 8 - ดี 165 จาก 524 รีวิว" "
คะแนน 6 - พอใช้ 85 จาก 524 รีวิว" "
คะแนน 4 - แย่ 69 จาก 524 รีวิว" "
คะแนน 2 - แย่มาก 83 จาก 524 รีวิว" "

7.0/10

ความสะอาด

7.4/10

พนักงานและบริการ

6.0/10

สิ่งอำนวยความสะดวก

6.8/10

สภาพของที่พักและสิ่งอำนวยความสะดวก

5.6/10

ความเป็นมิตรต่อสิ่งแวดล้อม

รีวิว

10/10 ดีเลิศ

Steven

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I recently had the pleasure of staying at Red Roof for a business trip, and I must say, it exceeded all my expectations! From the moment I walked through the doors, I was greeted with warmth and hospitality by the friendly staff. The hotel's ambiance is simply exquisite, with tastefully decorated rooms that offer both comfort and luxury. My room was impeccably clean. Last but not least, I would like to commend the hotel's staff for their exceptional service. From the front desk to the housekeeping team, everyone went above and beyond to ensure that my stay was nothing short of perfect..
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Olivia RediResponse Specialist วันที่ 16 มี.ค. 2024
Thank you, Steven, for telling us about your stay at the Red Roof Inn & Suites Little Rock. I am glad to read that you were pleased with our friendly staff, your room was impeccably clean and all the other kind remarks highlighted. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

4/10 แย่

Guanhua

เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Oniel Rediresponse Specialist วันที่ 14 ธ.ค. 2023
Hi Guanhua,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating, following your stay at the Red Roof Inn & Suites Little Rock. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

10/10 ดีเลิศ

Tammy

เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Dannielle Rediresponse Specialist วันที่ 12 พ.ย. 2023
Hello Tammy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LITTLE ROCK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 แย่มาก

Melvin

ไม่ชื่นชอบ: พนักงานและบริการ, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Recordo Rediresponse Specialist วันที่ 21 ต.ค. 2023
Hello Melvin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LITTLE ROCK and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

4/10 แย่

Kip

เดินทางกับคู่รัก
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Mold on the bathroom wall. Nothing like the pictures!
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Nishaye RediResponse Specialist วันที่ 4 ต.ค. 2023
Dear Kip, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Little Rock. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was less than pleasant due to the possible mold in the bathroom. Please accept our sincerest apologies for the impact this had on your stay. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof Management RediResponse Specialist

8/10 ดี

Luis

เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Kerry-Lee RediResponse Specialist วันที่ 27 ก.ย. 2023
Hello Luis,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LITTLE ROCK. It’s great to see you enjoyed your stay, resulting in a 8/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences.Thank you again for sharing your review and we can’t wait to see you under our roof soon.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

4/10 แย่

Matthew

เข้าพัก 2 คืน, กันยายน 2023
การตอบกลับจาก Nishaye RediResponse Specialist วันที่ 21 ก.ย. 2023
Dear Matthew, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn & Suites Little Rock. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 แย่มาก

Jose, Miami

เดินทางกับสัตว์เลี้ยง, เดินทางกับครอบครัว, เดินทางกับครอบครัวและเด็กเล็ก
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Bad area to stay. Very rude staff.
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Linton Rediresponse Specialist วันที่ 7 ส.ค. 2023
Dear Jose,Thank you for taking a moment to write a review following your recent experience at the Red Roof Inn & Suites Little Rock. We are sorry you had a less than pleasant experience. You indicated that your staff encounter and the area in which we reside were the downsides to your stay, which was regrettable to read. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for sharing your concerns and I wish you all the best in your future travels.Regards,LintonRediresponse Specialist

6/10 พอใช้

Mark, Stockbridge

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Stained sheets,pillow cases. No coffee pot. Very few amenities. Was better than sleeping in my car I suppose.
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Antonio,RediResponse Specialist วันที่ 18 ก.ค. 2023
Dear Mark,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES LITTLE ROCK. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as uncleanliness and a lack of amenities.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management

2/10 แย่มาก

Barbara

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Dishonest Hotel in Dangerous Neighborhood
Unable to check-in hotel would not honor reservation from Hotels.com. Since we arrived after midnight we had to make another reservation directly with them and pay twice. Front desk suggested we call Hotels.com for refund. But they closed all reservations at midnight even though I hade guaranteed the room for late arrival. Regardless of this issue, at 1:30 a.m. there were approximately 25 people in the parking lot behind the hotel standing around in little groups smoking, sitting on cars. Not what you would expect to see at a hotel in a reputable neighborhood. Very unsettling situation and area. Avoid this hotel at all cost
เข้าพัก 1 คืน, มิถุนายน 2023
การตอบกลับจาก Devorine RediResponse Specialist วันที่ 1 ก.ค. 2023
Hi Barbara,Thank you for your recent review of your stay. The situation you described regarding your initial reservation not being honored, the inconvenience of a closing reservations at a specific time and the persons in the parking lot behind the hotel is truly regrettable. We are very sorry for your experience. Please know that your voice is of tremendous importance to us, the team will be reviewing your comments in an effort to confront the issues you mentioned to ensure that no guest has this experience in the future. Thank you for choosing Red Roof Inn & Suites Little Rock. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist

2/10 แย่มาก

Johnny

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, มิถุนายน 2023
การตอบกลับจาก Devorine RediResponse Specialist วันที่ 27 มิ.ย. 2023
Hi Johnny,Thank you for rating your recent stay. I was disheartened to see your stay resulted in a 1/5 score. Please accept our apologies. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again for choosing Red Roof Inn & Suites Little Rock and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

2/10 แย่มาก

CHRISTOPHER

เดินทางกับครอบครัวและเด็กเล็ก
ไม่ชื่นชอบ: พนักงานและบริการ
Was turned down after reservartion was made because i have kids even tho i didnt need any extra room and then i was told i could re book the same kind of room at a 30 percent higher rate after i explained to him that it would be pointless because that would be the same exact type of room he proceeded to shut his door in my face with his clerk and they left me at the desk and did not come back i would like my refund and i will bot be coming back and i may file a complaint as well this is terrible i am coming from out of town and to get that treatmwnt when its already late at night leaves me scrambling to find another room
เข้าพัก 1 คืน, มิถุนายน 2023
การตอบกลับจาก Devorine RediResponse Specialist วันที่ 4 มิ.ย. 2023
Hello Christopher!Thank you for sharing your experience with us following or stay at RED ROOF INN & SUITES LITTLE ROCK. The situation you described regarding your reservation, occupancy, the charges an your interaction with our staff is truly regrettable. We are very sorry for your experience. The rates and rooms are based on occupancy, so if you're making a reservation that includes children you must give prior notice so the correct room type is selected and the correct rates be given. In response to your feedback though, I will be sharing your comments with the team in an effort to address the concerns you highlighted. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Devorine RediResponse Specialist

2/10 แย่มาก

Carmen

เข้าพัก 1 คืน, มีนาคม 2023
การตอบกลับจาก Toni-Ann RediResponse Specialist วันที่ 14 เม.ย. 2023
Hello Carmen, I appreciate your 1/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with an even better experience. I do hope that you will return to our hotel, or any other Extended Stay locations in the future. Sincerely, Toni-Ann RediResponse Specialist

2/10 แย่มาก

Yia

เดินทางกับครอบครัวและเด็กเล็ก
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
The bedsheets had red & burn stains on them. The shower curtain had mold. I was suppose to stay 2 nights but I left after 1 night due to the uncleanliness of the facility.
เข้าพัก 2 คืน, พฤศจิกายน 2022

2/10 แย่มาก

Jerry

เดินทางเพื่อธุรกิจ
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Loss my business
The room smell like a urinal. Had to open the window, the door, and run air conditioner and utilize Lysal to remove smells. Made accommodations at a competing inn in the city.
เข้าพัก 3 คืน, ตุลาคม 2022

4/10 แย่

Cris

เข้าพัก 1 คืน, กันยายน 2022

6/10 พอใช้

Emma

ชื่นชอบ: พนักงานและบริการ, ความสะดวกสบายของห้องพัก
ไม่ชื่นชอบ: ความสะอาด
เข้าพัก 1 คืน, กันยายน 2022

2/10 แย่มาก

Barbara

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Horrible place to stay from the guests services, to bugs, to cleanliness!!! Horrible
เข้าพัก 2 คืน, พฤษภาคม 2022

4/10 แย่

robert

ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Room very shabby. You could feel bed springs through the mattress and the room had a bad smell..that I reported. Attendant sprayed with freshener….lasted about 5 minutes. Also evidently not a good part of town as there was a double murder within 1200 feet of hotel.
เข้าพัก 1 คืน, พฤศจิกายน 2021

10/10 ดีเลิศ

craig

เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great location
เข้าพัก 1 คืน, กันยายน 2021

10/10 ดีเลิศ

Will

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Best in the area from what I've seen
Traveling with a senior dog to see specialist. They were very accommodating, gave me a ground floor room so I did not have far to carry her. The large room could not have been cleaner or more comfortable.
เข้าพัก 1 คืน, สิงหาคม 2021
การตอบกลับจาก Management team at Red Roof Inn & Suites วันที่ 12 ก.ย. 2021
Dear Will, Thank you for leaving such a nice review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words. The Management Team at Red Roof Inn & Suites Little Rock

2/10 แย่มาก

ผู้เข้าพักจริง

เดินทางกับคู่รัก
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
We did not stay after attempting to get on the elevator and the elevator was inoperative. Hallway carpets were very stained. Pool was covered and closed, breakfast area was storage for furniture and closed. Parking was very limited and a few shady people were sitting in vehicles facing front door appeared to be monitoring people walking in. No entrance except for front door. The desk Clerk was very nice though. Just very disappointed and felt unsafe in the hotel.
เข้าพัก 1 คืน, สิงหาคม 2021
การตอบกลับจาก Management team at Red Roof Inn & Suites วันที่ 15 ส.ค. 2021
Dear Guest, We appreciate you taking the time to share your feedback. It's unfortunate your stay in our hotel was anything less than ideal and that our services weren't on par with your level of expectations. We're also disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.

4/10 แย่

ผู้เข้าพักจริง

ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Property and rooms very shabby. I'm sure the linens had been laundered but they were badly stained. Not sure what's up with the trend toward small, square bed pillows. Had a heck of a time getting on the very slow internet.
เข้าพัก 1 คืน, สิงหาคม 2021
การตอบกลับจาก Red Roof Inn & Suites Little Rock Management Team วันที่ 15 ส.ค. 2021
Dear Guest, We appreciate you taking the time to share your feedback. It's unfortunate your stay in our hotel was anything less than ideal and that our services weren't on par with your level of expectations. We're also disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.

2/10 แย่มาก

Katy

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
VERY DIRTY left and stayed somewhere else.
เข้าพัก 1 คืน, สิงหาคม 2021
การตอบกลับจาก Management team at Red Roof Inn & Suites วันที่ 15 ส.ค. 2021
Dear katy, We appreciate you taking the time to share your feedback. It's unfortunate your stay in our hotel was anything less than ideal and that our services weren't on par with your level of expectations. We're also disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.

4/10 แย่

Shana

ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
Don’t feel safe
Hotel in a very shady part of town, didn’t feel really safe, was concerned that car would either be stolen or broken into bu morning. People hang out in their cars doing who know what for hours and then leave. Carpet very dirty in halls and room really needs replaced
เข้าพัก 1 คืน, กรกฎาคม 2021
การตอบกลับจาก Red Roof Inn & Suites Little Rock Management Team วันที่ 15 ส.ค. 2021
Dear shana, We appreciate you taking the time to share your feedback. It's unfortunate your stay in our hotel was anything less than ideal and that our services weren't on par with your level of expectations. We're also disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.

2/10 แย่มาก

ผู้เข้าพักจริง

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Had to pay again. they did not accept the reservation through CheapTickets. Cheap tickets charge me one price the hotel charge me again and a much higher price so I paid twice
เข้าพัก 1 คืน, กรกฎาคม 2021
การตอบกลับจาก Guest Relations Manager วันที่ 15 ส.ค. 2021
Dear guest, We appreciate you taking the time to share your feedback. It's unfortunate your stay in our hotel was anything less than ideal and that our services weren't on par with your level of expectations. We're also disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.

6/10 พอใช้

ผู้เข้าพักจริง

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Gave me an unrecognized charge without a notification.
เข้าพัก 1 คืน, มิถุนายน 2021
การตอบกลับจาก Guest Relations Manager วันที่ 15 ส.ค. 2021
Dear guest, We appreciate you taking the time to share your feedback. It's unfortunate your stay in our hotel was anything less than ideal and that our services weren't on par with your level of expectations. We're also disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.

2/10 แย่มาก

ผู้เข้าพักจริง

เดินทางกับคู่รัก
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
The hotel is in terrible condition in a very bad area of town. I stayed 30 minutes and had to check out for safety reasons. This hotel should not even be available on Expedia. I tried to reach costumer service by phone to get my money back. after several hours on the phone I could never reach anyone. I should be refunded the money for this dump since it was not even good enough to spend one night. Please refund my card $94.77 ASAP.
เข้าพัก 1 คืน, มิถุนายน 2021
การตอบกลับจาก Red Roof Inn & Suite Little Rock Management Team วันที่ 15 ส.ค. 2021
Dear guest, We appreciate you taking the time to share your feedback. It's unfortunate your stay in our hotel was anything less than ideal and that our services weren't on par with your level of expectations. We're also disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.

4/10 แย่

Amber

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, ความสะดวกสบายของห้องพัก
Hell in 10 hours
The maid walked in at 9 am, no knock, just busted in while I was standing there naked, almost got attacked by my dog, in room phone wasn't working so yeah. Was not fun. Whole place smells like weed and cigarettes. People were knocking on doors all night, woman who were not guests were there for 30 min at multiple rooms, then leaving. 🙄. We all know what that means. Not family friendly, nor will i be returning.
เข้าพัก 1 คืน, มิถุนายน 2021

6/10 พอใช้

ผู้เข้าพักจริง

ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
ไม่ชื่นชอบ: พนักงานและบริการ
Front desk people are rude & impatient. Room was clean. I guess it was worth what I spent.
เข้าพัก 1 คืน, พฤษภาคม 2021
การตอบกลับจาก Red Roof Inn & Suites Little Rock Management Team วันที่ 29 พ.ค. 2021
Thank you for your review. We welcome all feedback so that we can maintain the high standards that are mentioned by guests over and over again through our many fine reviews. We noticed that you were concerned about the pricing and please be assured that our prices are monitored for competitiveness. Little Rock is a destination area and weekends and high season are priced according to that demand. As always, we try our very best to serve all of our guests. Thank you for sharing your experience here. Hope to see you again. Red Roof Inn & Suites Little Rock Management Team

2/10 แย่มาก

Lisa

เดินทางเพื่อธุรกิจ
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, เมษายน 2021
การตอบกลับจาก Management team at Red Roof Inn & Suites วันที่ 17 เม.ย. 2021
Dear AlISA, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. If you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Team Management.

2/10 แย่มาก

Denisse

เดินทางเป็นกลุ่ม
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
I book this room after 12 am and rhey told me that i couldnt stay so I DIDNT NOT GET TO STAY AND EVERY TIME I TRY TO CALL HOTELS THEY HANG UP ON ME AND NOBODY CAN GIVE ME NO ANSWERS.
เข้าพัก 1 คืน, มีนาคม 2021
การตอบกลับจาก Red Roof Inn & Suites Little Rock Management Team วันที่ 6 เม.ย. 2021
Dear Denisse, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. If you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Team Management.

4/10 แย่

Georgia

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, มีนาคม 2021
การตอบกลับจาก Red Roof Inn & Suite Little Rock Management Team วันที่ 6 เม.ย. 2021
Dear Georgia, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. If you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Team Management.

2/10 แย่มาก

Cheyenne

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Terrible service!!
The room was dirty I paid online and they made me pay cash on site saying my card couldn't be charged because it didn't have my name on it yet the money was taken off my card. The pictures and discription were not of the room they gave me. They told me money would drop on my card and I still haven't received it!! I had to pay extra for my 2 year old daught plus a deposit. When I confronted them about the room the deny everything even after showing the reservation I made on here!! Never again
เข้าพัก 1 คืน, มีนาคม 2021
การตอบกลับจาก Red Roof Inn & Suite Little Rock Management Team วันที่ 24 มี.ค. 2021
Dear Guest, Thank you for reviewing your stay with us.The comfort of our guests is extremely important to us, so we are very sorry to hear that you were not satisfied with your experience. Please do not hesitate to notify us of such concerns at the time so that we can do our best to find a more comfortable solution. Our entire team are usually very friendly, professional and would never hesitate to go the extra mile for our guests, therefore we are extremely sorry that we did not meet the standards expected on this occasion. Please accept our sincere apologies for any inconvenience and rest assured we will be addressing this matter with our housekeeping department. We hope to welcome you back in the future and take this occasion to wish you all the best for the festive season. Kind regards, Guest Relations Manage

8/10 ดี

Mary

ชื่นชอบ: พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Management was very nice and helpful we had a nice stay
เข้าพัก 1 คืน, กุมภาพันธ์ 2021
การตอบกลับจาก Red Roof Inn & Suite Little Rock Management Team วันที่ 24 มี.ค. 2021
Dear Mary Thank you for your review. We are glad to serve you, whether you are here for pleasure or business. One of the most enjoyable parts of our business is when guests become friends. We are pet friendly and we have a section reserved just for pets. Each of our pet friendly rooms receives a special cleaning, which is why our hotel is so clean throughout. Please bring your four legged friend back again soon and stay a while. Regards, Team Management at Red Roof Inn & Suites Little Rock

6/10 พอใช้

David

เดินทางเพื่อธุรกิจ
Needs a facelift
Outdated, clean but not impressively so. Could definitely use some improvements
เข้าพัก 1 คืน, มกราคม 2021
การตอบกลับจาก Management team at Red Roof Inn & Suites วันที่ 21 ม.ค. 2021
Dear David, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. If you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Team Management.

2/10 แย่มาก

ผู้เข้าพักจริง

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Bad place
Dirty sheets, towels, etc. Holes in the wall in bathroom. No person on reseption. Very used rooms.
เข้าพัก 1 คืน, ธันวาคม 2020
การตอบกลับจาก Management team at Red Roof Inn & Suites วันที่ 21 ม.ค. 2021
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. If you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Team Management.

2/10 แย่มาก

ผู้เข้าพักจริง

เข้าพัก 1 คืน, ธันวาคม 2020
การตอบกลับจาก Management team at Red Roof Inn & Suites วันที่ 29 ธ.ค. 2020
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. If you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Team Management.

2/10 แย่มาก

Jonathon

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Go to the motel 8.
This hotel is disgusting. There was no breakfast as advertised. There was mold in the shower, body hair in the shower and on the floor. The sheets were dirty. And to top it off it’s next to the ghetto, so we stayed awake worrying about our truck being broken into. The front desk was non existent. There was a phone number to call and then the person who was sleeping came out of a dark room and said y’all can leave when we said we were checking out. Absolutely terrible
เข้าพัก 1 คืน, ธันวาคม 2020
การตอบกลับจาก Guest Relations Manager วันที่ 29 ธ.ค. 2020
Dear Laura, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. If you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Team Management.

8/10 ดี

ผู้เข้าพักจริง

เดินทางเพื่อธุรกิจ, เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
This hotel was very easy to find. Because of the covid pandemic of course things are not as normal. Was disappointed by the small coffee service in our room. Sure wish I could have had at least 4 cups of coffee
เข้าพัก 1 คืน, ธันวาคม 2020
การตอบกลับจาก Guest Relations Manager วันที่ 29 ธ.ค. 2020
Dear Guest, Thank you for taking the time to send us your favorable feedback. We are delighted to hear that you enjoyed your stay and appreciated our comfortable accommodations. Your kind mention of our team's quality service is especially appreciated along with the highlight of our quality value. Your complete satisfaction is our only goal, so we're pleased to hear we exceeded your expectations We look forward to welcoming you back on a future visit to Little Rock. Kind regards, Management Team

2/10 แย่มาก

Kiearia

เดินทางเพื่อธุรกิจ
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Rude People
I went there to relax and was told I coulnt book because I disputed charged that I never knew of and messed up my whole weekend I hate this hotel and will never go back..And they make up their own prices
เข้าพัก 1 คืน, พฤศจิกายน 2020
การตอบกลับจาก Management team at Red Roof Inn & Suites วันที่ 5 ธ.ค. 2020
Dear Kiearia Our records shows that you haven't stayed at our property. Each of us takes our responsibilities seriously and work very hard to provide exceptional service to each & every guest. Due to the corona virus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Guests are required to show a Government issued photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A security deposit of $150 is required on arrival. This will be collected by credit card or Cash. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property. Our goal is to offer every guest a great stay. Any feedback you can offer me will allow us to improve our performance. Warm Regards, Team Red Roof at Little Rock.

2/10 แย่มาก

Nicholas

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Avoid
The rooms smell of Smoke, musk, mildew. No hot water except in the sink. The vending machines were empty. I usually like this place, has gone down since last visit.
เข้าพัก 1 คืน, พฤศจิกายน 2020
การตอบกลับจาก Red Roof Inn & Suite Little Rock Management Team วันที่ 5 ธ.ค. 2020
Dear Nicholas, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. If you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Team Management.

8/10 ดี

David

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Nice place to stay when traveling.
It's an older building, but very well maintained. The staff were very friendly and helpful. In the new Covid world some amenities were not available which I was already aware of. The room was quite and beds comfortable.
เข้าพัก 1 คืน, พฤศจิกายน 2020
การตอบกลับจาก Red Roof Inn & Suite Little Rock Management Team วันที่ 5 ธ.ค. 2020
Dear David, Thanks for taking the time to share your review. We are delighted to hear that you enjoyed your stay and appreciated our convenient location as well as your accommodation. Your kind mention of our team's quality service is especially appreciated and helps us to maintain the high standards we set ourselves. We hope to welcome you back. Best wishes, Guest Relations Manager.

10/10 ดีเลิศ

ผู้เข้าพักจริง

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, ตุลาคม 2020
การตอบกลับจาก Management team at Red Roof Inn & Suites วันที่ 22 ต.ค. 2020
Dear Guest, Thank you for taking the time to send us your favorable feedback. We are delighted to hear that you enjoyed your stay and appreciated our comfortable accommodations. Your kind mention of our team's quality service is especially appreciated along with the highlight of our quality value. Your complete satisfaction is our only goal, so we're pleased to hear we exceeded your expectations We look forward to welcoming you back on a future visit to Little Rock. Kind regards

2/10 แย่มาก

SrJosephDirte, Sheldon, IL

เดินทางกับคู่รัก
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Booked a room two weeks before my stay, ad said there was a jacuzi tub in the room. When i arrived i was told that despite reserving my room ill have to be put in a different room because they let someone else stay there the night before and it must be vacant for 24 hours based off of new Covid guidelines. After staying in a subpar room for one night i was finally allowed into the sweet that i reserved. Walked in, saw no jacuzi tub (whole reason i picked the room) and turned around and checked out. 0/5 stars, would not recommend.
เข้าพัก 2 คืน, ตุลาคม 2020
การตอบกลับจาก Red Roof Inn & Suite Little Rock Management Team วันที่ 22 ต.ค. 2020
Dear Guest, Thank you for reviewing your stay with us.The comfort of our guests is extremely important to us, so we are very sorry to hear that you were not satisfied with your experience. Please do not hesitate to notify us of such concerns at the time so that we can do our best to find a more comfortable solution. Our entire team are usually very friendly, professional and would never hesitate to go the extra mile for our guests, therefore we are extremely sorry that we did not meet the standards expected on this occasion. Please accept our sincere apologies for any inconvenience and rest assured we will be addressing this matter with our housekeeping department. We hope to welcome you back in the future and take this occasion to wish you all the best for the festive season. Kind regards

2/10 แย่มาก

Debbie, Little Rock

เดินทางกับครอบครัว, เดินทางกับครอบครัวและเด็กเล็ก
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Horrible horrible the room was awkward things were just randomly unplugged, like the tv and the refrigerator and microwave. The blankets had stains on them and the floors were dirty. On top of there being no way to talk to anyone at the front desk we had to call them every time something was needed even to be checked in. Poor customer service. Also I paid for a two bed indicating up too four people can stay in a room. Never have I ever stayed in a hotel that was so rude and harassing about how many people are in a room which was myself my daughter and two grandkids under 6 As they called the room an asked who my grandkids were. They never explained that they would charge me $50 on top of the $70 I just paid for the room. They simply said okay and hung up the phone and later the next day I see and extra charge on my card that I DID NOT APPROVE FOR and it’s was the $50 I was not informed about if they had told me they would charge me extra I would have LEFT THAT DIRTY HOTEL. I am beyond upset and demand a refund.
เข้าพัก 1 คืน, กันยายน 2020
การตอบกลับจาก Management team at Red Roof Inn & Suites วันที่ 24 ก.ย. 2020
Dear Debbie, Thank you for taking the time out of your schedule to post a review. I apologize that your experience was anything less than satisfying. Due to COVID-19 we are following our guidelines. We don't allow any Visitors at all our Hotel. We value all guest comments, and will be sure to use them to improve our guest experience. Thank you again for the feedback, and we hope to be able to exceed your expectations in the future. Best Regards, Management Team

10/10 ดีเลิศ

Carla, Little Rock

เดินทางกับสัตว์เลี้ยง
ชื่นชอบ: พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Comfortable bed and linens. Nice lobby. Helpful staff.
เข้าพัก 1 คืน, กันยายน 2020
การตอบกลับจาก Guest Relations Manager วันที่ 19 ก.ย. 2020
Dear Carla, Thank you for the wonderful review of your stay with us! It was truly a delight to receive positive feedback regarding our location, accommodations, service, and more. We aim to provide a high level of personal service and ensure that every guest has a comfortable experience, and this will inspire us to keep up the good work! We hope you will return for another wonderful experience in the future. Best wishes for the coming year.

2/10 แย่มาก

Adam, Little Rock Arkansas

เดินทางเพื่อธุรกิจ, เดินทางเป็นกลุ่ม
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I booked the room online because I was working in Hot Springs and the girl I was seeing was in Little Rock so I called and asked them if she could go ahead and check in if I sent them a copy of my ID and my credit card and they said yeah that was fine well apparently she used her friends ID by mistake I don't know but they refused to give me my money back for the room even after I called and requested to cancel it they just wouldn't hear it as a matter of fact the days inn by Wyndham in South Little Rock charge me for two nights when I canceled one night these hotels just don't want to listen when you tell them to cancel they'll tell you okay I've canceled it and they haven't and I'm pretty pissed off about it to tell you the truth it's f****** b******* that people like me that run a business and take care of an elderly sick grandmother got to worry about hotels stealing money from me when I don't even stay in their goddamn room
เข้าพัก 1 คืน, กันยายน 2020
การตอบกลับจาก Red Roof Inn & Suites Little Rock Management Team วันที่ 19 ก.ย. 2020
Dear Ayman, We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you.. Warm Regards

10/10 ดีเลิศ

Dawn

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Great stay, would stay again.
This was a wonderful hotel after a long day of driving. It was pet friendly which is what we need since we had a dog with us. The rooms AC worked perfectly along with the mini refrigerator. If in the area again, we would happily stay again. Thank you for the great nights rest!!!!
เข้าพัก 1 คืน, สิงหาคม 2020
การตอบกลับจาก Red Roof Inn & Suite Little Rock Management Team วันที่ 1 ก.ย. 2020
Dear Janel, Warmest greeting from Red Roof Inn & Suite Little Rock Management Team Thank you for staying with us and for taking the time to share your feedback. It is always our desire to provide every guest with exceptional service and to care for our guests to the best of our ability. It gives us a great pleasure to hear that you enjoyed your stay with us, we're overjoyed to receive your compliments and appreciation.We are grateful for the comments as it gives us the opportunity to review our operations for continuous improvement. With all being said, we do hope that we will have the opportunity to welcoming you back and have another chance to serve you better and let you experience the true memorable stay with us.

6/10 พอใช้

Cassie

เดินทางเป็นกลุ่ม
ไม่ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
The beds were rock hard.
เข้าพัก 1 คืน, สิงหาคม 2020
การตอบกลับจาก Management Team วันที่ 19 ส.ค. 2020
Dear Andrew, We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Warm Regards