Outdoor pool

Reviews of Cairns Private Apartments

4.5 out of 5
Cairns Private Apartments
Shop 1, 34 The Esplanade, Cairns, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 204 out of 327 reviews" "
Rating 8 - Good. 96 out of 327 reviews" "
Rating 6 - Okay. 9 out of 327 reviews" "
Rating 4 - Poor. 11 out of 327 reviews" "
Rating 2 - Terrible. 7 out of 327 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Satinder, Bellevue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a 2 bedroom unit. The unit was very spacious and nice. The only issue was the water condensation on the windows. They were mostly wet the whole time. Not sure if that was due to extreme hot weather outside and AC inside the unit. The views were lovely and the balcony was quite large to sit outside and enjoy the views.
Stayed 2 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in and check out was easy and the staff very helpful. The property was very central, clean and comfortable. My one bedroom unit overlooked the water and was very well maintained; the kitchen contained all the needed utensils etc and there was a washing machine and dryer.
Stayed 4 nights in Oct 2023
Response from Jo on 26 Oct 2023
Thank you for the feedback. We are pleased you enjoyed your stay

8/10 Good

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
The safe instructions were very confusing. Also it was almost impossible to stream a movie or a tv show. It just kept buffering all the time
Stayed 7 nights in Aug 2023
Response from Cairns Private Apartments on 26 Aug 2023
Thank you for the feedback. We will investigate the WIFI issue.

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was lovely and clean, harbour views were fantastic and the reception staff went above and beyond when our arriving flights were cancelled delaying our stay by 48 hours. Would definitely recommend staying here.
Stayed 7 nights in Jul 2023
Response from Jo on 10 Jul 2023
Thank you for the lovely feedback Caroline.We are pleased you enjoyed your stay and hope to see you both again.

10/10 Excellent

Russell

Stayed 2 nights in Jun 2023
Response from Cairns Private Apartments on 16 Jul 2023
Thank you for the feedback. We are pleased you enjoyed your stay.

10/10 Excellent

Russell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff who manage the properties
Stayed 2 nights in Jun 2023
Response from Jo on 19 Jun 2023
Thank you for the feedback Russell. We are pleased you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Emma

Stayed 2 nights in May 2023
Response from Jo on 3 Jul 2023
Thank you for the feedback. We are pleased you enjoyed your stay.

2/10 Terrible

Kevin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We never ended up staying at the apartments. We called ahead for a late check in but were left the wrong key cards and would not work for the apartment that was reserved for us. The cards had a different room number on them so we thought that maybe it was the paperwork that was wrong. Guess what? The cards did work on the other apartment but I’m sure the guy we woke up at 1:00 in the morning wished they hadn’t. With no desk and no after hours phone number to call, we had to walk across the street and book our stay at the Hilton (they were great by the way). We also never heard from the property management afterwards, not even to apologize.
Stayed 3 nights in Apr 2023
Response from Jo on 28 Apr 2023
Hi Kevin,We emailed you through your Expedia email address as that was the only way we had to communicate with you on the morning you advised us of the mix up. We apologised unreservedly and issued a refund immediately. We are a small business and unfortunately mistakes do happen.We are so sorry your experience was a bad one.

10/10 Excellent

Renee, Richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good, close to the Reef Fleet Terminal, Esplanade Lagoon, and restaurants. Although check-in front desk is at another location, the staff are nice and helpful. We had problem with the wifi the second day, but was fixed when reported right away. We really enjoyed our stay at this apartment.
Stayed 3 nights in Mar 2023
Response from Cairns Private Apartments on 4 Apr 2023
Hi Renee,Thank you for your feedback. We are pleased you enjoyed your stay with us, and hope to be able to welcome you back to Cairns in the future.Kind regards,

8/10 Good

Lyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had problems with toilet and air con. Both were fixed when reported.
Stayed 7 nights in Mar 2023
Response from Jo on 24 Mar 2023
Thank you for the feedback. We are pleased you enjoyed your stay.

8/10 Good

Terence, N reading

Liked: Cleanliness, property conditions & facilities
Great location as all tours leave from Wharf right next to hotel. Checking in was awful because I could not find it. Check-in at a storefront near corner of Esplanade that sells tours. It does not show on google. Hotel itself is one block away on Waterfront :Cairns Harborfront"
Stayed 6 nights in Mar 2023
Response from Jo on 24 Mar 2023
Thank you. we will take your feedback on board

4/10 Poor

Hayley

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The room was very clean and modern. Great service initially however, the air conditioning in the room didn’t work at all. Day one we thought it was just a matter of being off and the room being closed up. Day two it was like a sauna when we returned to the room late. We reported the issue at 8:30 once they opened and returned to our room at 2:30pm to what felt like a sauna again. We ended up opening the main door to the hallway to allow cooler air into the room with people walking by. At 3:15pm, we called again to check when a Refrigeration Company might be coming and was told soon. By 6pm we had to leave and sit at the Lagoon due to the heat in the room. We tried sleeping with the balcony door open but the restaurant noise below was loud with it open and it was still with no beeeze. We checked out on day 3 with no updates, not a phone call or even a discussion on a refund of some sort. Return to Cairns in a week and refuse to stay here again. If the aircon issue didn’t happen or we received correspondence from them we would have returned. Really poor service around the issue. Incredibly disappointed and the heat whilst in the room without fans etc caused angst and frustration between us trying to keep cool and sleep. We averaged 3 hours each night due to the heat.
Response from Cairns Private Apartments on 11 Mar 2023
We are so sorry you had this experience. We are rectifying all issues you have raised.

10/10 Excellent

vinh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2023
Response from Jo on 7 Mar 2023
Thank you. We are pleased you enjoyed your stay

10/10 Excellent

Wendy Van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at Cairns Private Apartments. Very accessible to everything. Great view. Will come back again.
Response from Ivana on 8 Jan 2023
Thanks Wendy we look forward to having you stay with us again.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY WELL SITUATED AND APPOINTED. VERY CLEAN.
Response from Jo on 24 Dec 2022
Thank you for your feedback. We are pleased you enjoyed your stay.

10/10 Excellent

Jeanmarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Cairns Private Apartments on 17 Nov 2023
Thank you. We are pleased you enjoyed your stay.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Perfect location, however needs a larger fridge and an oven
Response from Jo on 5 Dec 2022
Thank you for the feedback.

8/10 Good

Gary, Round Rock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to wharf and many dining options.
Stayed 3 nights in Nov 2022
Response from Jo on 27 Nov 2022
Thank you for the feedback Gary. We are pleased you enjoyed your stay.

10/10 Excellent

Natalee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to restaurants and casino etc
Stayed 3 nights in Nov 2022
Response from Jo on 31 Dec 2022
Thank you for your feedback. We are pleased you enjoyed your stay.

10/10 Excellent

Trish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location Parking Staff All excellent
Stayed 2 nights in Oct 2022
Response from Jo on 27 Oct 2022
Thank you for the feedback Trish. We are pleased you enjoyed your stay.

10/10 Excellent

Iryna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The apartment meets all the requirements for recreation. I will always be glad to come back again.
Stayed 2 nights in Oct 2022
Response from Jo on 24 Oct 2022
Thank you so much for the lovely feedback. We are happy you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was fantastic both in terms of the apartment itself and the location. The apartment was a really good size and was very well equipped. Being right on the harbour was central for everything we wanted to do. Great restaurants within walking distance. Can’t fault it……would definitely recommend.
Stayed 5 nights in Oct 2022
Response from Jo on 23 Oct 2022
Thank you so much for the lovely feedback Christopher.We are pleased you enjoyed your stay.

10/10 Excellent

CATHIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Matthew j

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Sep 2022

10/10 Excellent

Deb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great apartment & fantastic location - so close to everything & a very comfortable stay!
Stayed 5 nights in Sep 2022
Response from Jo on 27 Sep 2022
Thank you for the feedback. We are pleased you enjoyed your stay.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The view was absolutely breathtaking on the 11th floor. I was very lucky with this one.
Stayed 7 nights in Sep 2022
Response from Jo on 25 Sep 2022
Thank you Lisa. We are pleased you enjoyed your stay.

10/10 Excellent

aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean facilities close to the harbour and cbd
Stayed 3 nights in Sep 2022
Response from Jo on 19 Sep 2022
Thank you for the feedback. We are pleased you enjoyed your stay.

10/10 Excellent

greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Sep 2022

10/10 Excellent

kevin

Liked: Staff & service, amenities, property conditions & facilities
The unit was most satisfactory at all levels with a great view from balcony. There was nothing i didn't lke about the property.
Stayed 6 nights in Sep 2022
Response from Jo on 14 Sep 2022
Thank you Kevin. We are pleased you enjoyed your stay.

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic apartment with an amazing view! Could not fault.
Stayed 3 nights in Aug 2022
Response from Jo on 31 Aug 2022
Thank you for the feedback. We are pleased you enjoyed your stay.

10/10 Excellent

Stephen

Stayed 7 nights in Aug 2022

10/10 Excellent

Robert, ROCKDALE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent apartment. Well maintained. Extremely close to ferry services and day trips. Staff Extremely helpful.
Stayed 5 nights in Jul 2022
Response from Jo on 6 Aug 2022
Thank you for the feedback Robert. We are pleased you enjoyed your stay.😊

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many good restaurants.
Stayed 3 nights in May 2022
Response from Jo on 16 Jun 2022
We are pleased you enjoyed your stay.

8/10 Good

Roslyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent, facilities and unit provided everything as advertised. Beds very comfortable. Reception for our Unit, (once we located it - due to us not reading instructions carefully) were very helpful and polite, building reception not so polite. Great location and great unit to watch the day go by.
Stayed 2 nights in Apr 2022
Response from Jo on 10 May 2022
Thank you for the lovely feedback Roslyn. We are pleased you enjoyed your stay.

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, Jason was very helpful, will stay again. Thanks.
Stayed 2 nights in Mar 2022
Response from Jo on 29 Mar 2022
Thank you for the feedback. We are pleased you enjoyed your stay and look forward to seeing you again.

8/10 Good

kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect place to unwind after a stressful time packing up a 4 bedroom house for settlement of sale. Staying at this apartment overlooking the inlet, mountains and boats was so relaxing. The restaurants on the boardwalk below are ‘white noise’ in the scheme of things though one boat in the Harbour (not sure if it’s tourist oriented) felt the need to serenade the complex with its choice of music come 7am on a Sunday when all you want to do is listen to the water lapping under the boardwalk. My 1 bedroom apartment was well appointed and clean though ‘tired’ in some areas. The view from the complex’s pool is great though the pool itself is a disappointment at only 1.2 metres deep. I’m very pleased with my choice to stay at Harbour Lights Cairns.
Stayed 10 nights in Mar 2022
Response from Jo on 27 Mar 2022
Thank you for the lovely feedback Kathleen. We are pleased you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I regularly travel to Cairns and this is the best apartment I have stayed in. Cannot fault it. Well located and staff were excellent. It has everything!
Stayed 3 nights in Nov 2021
Response from Jo on 21 Jan 2022
Thank you for the lovely feedback. We are pleased you enjoyed your stay.

10/10 Excellent

Kane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service, best location in cairns. Close to everything
Stayed 5 nights in Jan 2022
Response from Jo on 18 Jan 2022
Thank you for the lovely feedback Kane. We look forward to seeing you again.

8/10 Good

Donald

Travelled with partner
Liked: Amenities, property conditions & facilities
Complex had Location, Location, Location. Very handy to Esplanade and The Pier. No traffic noise due to waterfront location. Fridge kept freezing contents. Otherwise a perfect spot. Would stay again,
Stayed 6 nights in Dec 2021
Response from Jo on 18 Jan 2022
Thank you for the feedback. We are pleased you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service. Perfect view. Will definitely be coming back.
Stayed 4 nights in Oct 2021
Response from Jo on 31 Oct 2021
Thank you for the lovely feedback Suzanne. We are pleased you enjoyed your stay 😊

10/10 Excellent

Raelene, Gold Coast

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic check in, very helpful and friendly.
Stayed 2 nights in Oct 2021
Response from Jo on 14 Oct 2021
Thank you Raelene. We are pleased you enjoyed your stay.

8/10 Good

Alannah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property manager was wonderful, very accommodating and friendly which made the check in and out process very smooth. The view was fantastic! Would definitely stay there again.
Stayed 2 nights in Sep 2021
Response from Jo on 20 Sep 2021
Thank you Alannah, We are pleased you enjoyed your stay and look forward to seeing you again in the future.😊

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The view was great, over the inlet. The apartment was a good size and it was very quiet indeed throughout our stay. The location was really good, especially to the pier and restaurants. The directions provided to get to the lifts were confusing as the floor levels and the lift access door were unmarked. I'm happy to rewrite those on request to help others - a helpful resident showed us the way. The air con. was so noisy we often turned it off. I am convinced that this would be solved simply and cheaply by replacing the filter with a better one. Also, we are not fans of the bathroom setup: not private enough.
Stayed 6 nights in Sep 2021
Response from Jo on 18 Sep 2021
Thank you for the feedback. We are pleased you enjoyed your stay.

10/10 Excellent

Dan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Was a really nice and clean 2 bedroom apartment, right in the middle of where you want to be. Great views over the harbour and hills too, which was nice of a morning and afternoon.
Stayed 10 nights in Aug 2021
Response from Jo on 10 Sep 2021
Thank you for the feedback. We are pleased you enjoyed your stay and hope to see you again 😊

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The locaction was great, close to Casino and eateries, rooms were clean and nice
Stayed 2 nights in Jul 2021
Response from Jo on 6 Aug 2021
Thank you for the feedback. We are pleased you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing views of the marina such a lovely spot. So convenient to cairns city and esplanade pool. Highly recommend this property
Stayed 3 nights in Jul 2021
Response from Jo on 4 Aug 2021
We are so pleased you enjoyed your stay and look forward to seeing you again in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location, with a lovely view over the marina. Very nice, spacious apartment. Easy check in. Only disappointment was a cold pool and spa.
Stayed 2 nights in Jul 2021
Response from Jo on 18 Jul 2021
Thanks for the feedback. We are pleased you enjoyed your stay. We will pass your concerns onto the Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
If you get a north/west facing room like we did you'll have the best views of any hotel in Cairns in my opinion. The room looks across the parks, esplanade and the mountains in the distance plus has an amazing view of the ocean, harbor & mariner as well. We were on LV8. The check in was a bit weird. Lost 45 mins waiting my turn in the shop/booking agency. They don't seem to have a system to differentiate between shop customers and Hotel Stayers. That aside an amazing experience.
Stayed 4 nights in Jul 2021
Response from Jo on 17 Jul 2021
Thanks for the feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, walking distance to almost everything. Fabulous views of the marina.
Stayed 4 nights in Jun 2021
Response from Jo on 6 Jul 2021
Thank you for your feedback

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location! Walking distance for all our holiday requirements- restaurants, marina, shopping. We stayed a week and had our towels and rubbish removed twice. Would certainly recommend as a great place to stay!
Stayed 7 nights in Jun 2021
Response from Jo on 29 Jun 2021
Thanks for the feedback we are pleased you enjoyed your stay 😊