The hotel itself is a beautiful hotel in the middle of the city centre. However, it was old and lack of maintenance. The lifts are stink, terribly. There was one down and we had to use the service lift at the back, no explanation needed for the odour.
If you don't mind the hygiene, this hotel is not bad at all. But if you do, this place is a total nightmare.
I was grateful there was a hotel open for key workers during the pandemic, but this was awful. Had to enter via a back/stores room door - filthy. My room was filthy, drawers broke, black powder and stuff in the bath, bed hard, coffee stains down the furniture. An absolutely no food. I was very worried about legionella and whether the water system had been flushed as there are only a few rooms in use. The whole place needs a major refurb.
Great Place to Stay, Very Central with Local Shops & Restaurants Nearby Also Very Close to Birmingham New Street Train Station, Staff are Really Friendly & My Room was Very Nice With a Shower & Bath included.
The room we were allocated had not been cleaned and was dirty, unmade bed, dirty towels etc. Back to reception and allocated another room. It was extremely small, no window, no air conditioning, very disappointing! We had problems not being able to use key cards, and had to get them changed.
first the desk clerk refused to check me in without photo ID which was not a term of contract before placing the booking thru the agent and which I didn't have; then hotel wanted me to produce a credit card which I didn't recognise which clerk said was a credit card unconnected with me or the agent but that I had booked with (I booked with agent!) kept me waiting for an hour so I missed appointment) Then instead of reprimanding an incompetent employee manager maintained needed photo ID untill I pointed out that ID was not a requirement in agents contract with me and what was on the counter was not relevant .Couldn't get hold of the agent by phone in a distressing circumstances when I was a very long way from home. Very very poor service all round
Very central in pedestrian area near facilities, sights, shops, eateries etc. Comfortable enough. Good shower power.
Has seen better days. Only single glazing. Lack of maintenance apparent - only 1 of 2 lifts working, toilet did not flush (moved room), tap dripped.
Interior walls paper-thin.
Staff all brilliant!
the whole floor and room were very smelly, window very old and not well closed hearing all street noise, hearing noise from next rooms, bed not comfortable at all
Really good facilities for a fantastic price. I really enjoyed my stay with this hotel.
Osman
เข้าพัก 1 คืน, มีนาคม 2020
8/10 ดี
ผู้เข้าพักจริง
15 มี.ค. 2020
ผู้เข้าพักจริง
เข้าพัก 2 คืน, มีนาคม 2020
6/10 พอใช้
Aderayo
15 มี.ค. 2020
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Cheap and cheerful
The hotel was very basic, very dated however it was cheap and cheerful, clean, and had the basics. Location was brilliant, didn’t need taxi to get anywhere, loads of shops including Tesco where all within walking distance, no break needed.
Aderayo
เข้าพัก 1 คืน, มีนาคม 2020
6/10 พอใช้
ผู้เข้าพักจริง
14 มี.ค. 2020
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The plus- location was excellent.well lit and the signage was appropriate, love the mirrors in all corridors
Unfortunately one lift was available to access 9 floors and I assumed it was nonsmoking facility! I felt I was staying in an ashtray.
I was turned away as I did not have the card I booked with. I had my phone to confirm the booking using Apple Pay and this was rejected.
This was a massive inconvenience and I expect a full refund immediately. Can you confirm when you make the refund please.
The person who checked me in was unhelpful and sullen. He did not give me any instructions on how to use the swipe card, etc. If I hadn't been so tired I felt like telling him not to bother. Everything was too much effort for him. The women who was at the breakfast café couldn't have been more helpful which is why I gave a higher score than I otherwise would have.
Really good rooms and price. It wasn’t as clean as I like so wrote a message and haven’t heard back yet would of liked to stay longer nice old building.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, มีนาคม 2020
6/10 พอใช้
ahmed ali
10 มี.ค. 2020
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Beliggenheten var veldig bra men det mye røyk lukt på korridorene og fuktighet lukt på rommet ,vask og bad var veldig gammelt type .
The hotel pictures looked promising. However in reality it’s a grubby hotel. The room I was initially given hadn’t been cleaned after the previous guest, including an empty sandwich packet left in the room. The second room I was given, still didn’t leave confident of the cleanliness. Had it not been a long day, I would have asked for a refund and found a room at a different hotel.
Property is nice but very old and could do with a refurb!
ผู้เข้าพักจริง
เข้าพัก 1 คืน, มีนาคม 2020
6/10 พอใช้
Andrew
5 มี.ค. 2020
ชื่นชอบ: พนักงานและบริการ
West Brom away
Decent value for the price given what we paid. I would probably use this hotel again for an overnight stop. Staff all pleasant which is very important.
Whole floor 8 stunk of Cigarettes as soon as you stepped out of the lift. Room stunk of cigarettes also and my clothes stunk the next day due to the cigarette smoke. Didn’t look like my room was a smoking room as had no ashtrays but in all honesty it was like walking in a busy pub years ago and coming home stinking of cigarettes.
No toiletries, bed was like sleeping on boxes and in all honesty for the price, I am guessing it had people who normally sleep in boxes staying.
Stay here at your peril.
KENNY
เข้าพัก 1 คืน, กุมภาพันธ์ 2020
6/10 พอใช้
ผู้เข้าพักจริง
เดินทางกับคู่รัก
2 มี.ค. 2020
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด
A bit pricey for what we had, quite noisy due to the location, and found a condom in the drawer that must have been missed by the cleaners... But the room was warm and cosy, and staff were helpful.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, กุมภาพันธ์ 2020
8/10 ดี
ผู้เข้าพักจริง
เดินทางเพื่อธุรกิจ
2 มี.ค. 2020
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
Pillows too hard for my liking.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, มีนาคม 2020
6/10 พอใช้
Nigel, Midlands
เดินทางกับคู่รัก
1 มี.ค. 2020
ชื่นชอบ: พนักงานและบริการ
Bathroom hadn’t been serviced, reported it to reception, it was sorted on our return. Good sized room, although A little noisy from outside street. Decent English breakfast.
Good value for money.