Thank for taking the time to do our survey.

Thank you for taking the time to write this review, it is disheartening to learn you did not enjoy your stay. Reviews like yours are extremely helpful in our ambition to continuously improve and I hope you'll return to see how we grow.

Thank you for reviewing us here at the Best Western Grant Park hotel. I am sorry to see that your stay with us was not up to par with your standards. I would love to hear anything about what went on during your stay to improve it for the next guest. We hope you allow us a chance to host you again in the future and make this stay up to you.

Gracias por valorar el hotel Best Western Grant Park. Lamento mucho los problemas que tuvo con el agua caliente. He avisado a nuestro ingeniero para que pueda solucionar el problema inmediatamente. Espero que haya disfrutado su estadía en Chicago y esperamos tener otra oportunidad de recibirlo en el futuro.

Thank you for reviewing the Best Western Grant Park hotel. I understand how frustrating parking can be, that's why we offer valet parking with 24/7 access to your vehicle. We also have some nearby options, the closest being a 2 minute walk from the hotel. Breakfast is offered at our brand new restaurant, Mei's, and our guests receive a 10 off coupon upon arrival. I will be passing these comments along to the team so that we may continue to uphold the Best Western standards to all of our guests. I welcome the opportunity to make this stay up to you, we hope to host you again soon!

Thank you for taking the time to review us here at the Best Western Grant Park hotel. I am taking the appropriate steps to rectify the issues you mentioned immediately. I have alerted our Chief Engineer, so that he may use it to further develop his team. I offer my sincerest apologies for the inconveniences you experienced during your stay. We hope you give us a chance in the future to make this stay up to you.