Terrible experience.
Only 1 lift working waited lift to come for very long and up to take stair case
The inside the room does not working at all and we have to move 3 rooms in 1 day
Very run down. Could be high quality and originally designed as such. But no maintenance or upgrading in decades since Horizon took it over from Aston and its all falling apart. Friendly helpful staff but room condition, facilities, restaurant a/c and lifts etc etc very poor .
But fairly cheap spacious and close to centre of town.
Robert
เข้าพัก 3 คืน, พฤศจิกายน 2022
การตอบกลับจาก Management วันที่ 23 พ.ย. 2022
Dear Mr.Robert,Many thanks for your feedback, we are acknowledged with your comment about our facilities.Any feedback from our valued guest especially yourself is treated as the valuable input for improving our quality of services dedicated to our guest in the future.We are looking forward to having you back soon.Have a good day,
We experienced a power outage and the hotel was not prepared for this. My room was on 27th floor.. No way easy to climb.
Service was good and staff was calm and nice.
However, AC did not work in room.
Rest was brilliant and good.
Dirty toilets!, Old toilets!, Dirty toilets!, Old toilets!, Dirty toilets!, Old toilets!, Dirty toilets!, Old toilets!, Dirty toilets!, Old toilets!, Dirty toilets!, Old toilets!,
ผู้เข้าพักจริง
เข้าพัก 2 คืน, เมษายน 2019
4/10 แย่
ผู้เข้าพักจริง
26 มี.ค. 2019
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Staff can not communicate well in English.
Hotel quite close to the Mosque so during the night praying sould was quite noisy.
It's a bed and breakfast. Inspite of being in their pricey 3 bedroom rooms, the overall condition of the room and hotel is not up to par. There are no hand towels, just one AC remote for 4 rooms, no floor mats in bathrooms, no proper kitchen utensils, and the housekeeping services really are SLOW. the room itself seems to be falling apart as the door also doesn't have a proper security lock and the to top it all the manager actually suggested that he would leave for some requested item in my room in my absence. Where is the security to that !! I would have appreciated the hotel to be more sophisticated or well managed considering it was close to the business district. It's not baby friendly to the point there are no ramps for strollers or wheelchairs, no baby cots or high chairs.
Dear Mr. Mohammed,
Thank you for staying with us and for taking the time to provide us with your kind feedback.
Although we are always looking to improve, we are very pleased to hear that you enjoyed your stay!
Your opinion is very valuable to us. Thank you once again for your time to let us know how we could make your stay a more pleasant one.
We hope to see you back on the property soon!
Warmest Regards,
Front Office Manager
6/10 พอใช้
Mohammad
10 เม.ย. 2018
ชื่นชอบ: พนักงานและบริการ
Mohammad
การตอบกลับจาก Front Office Manager วันที่ 12 เม.ย. 2018
We thank you for sharing your review of staying at Aston Rasuna Hotel. It is our goal to provide our guest exceptional service, facilities, and memorable stay!
We are looking forward to welcoming you on your next visit.
Thank you
Dear Mr. Robert,
Warmest Greetings from Aston Rasuna
Thank you for trusting us as your ideal place to stay in Jakarta. We are all very grateful to know that you had a pleasant stay with us, which was supported by the hospitality from our staff.
They send their best regards and we all look forward to welcoming you back soon.
Warm Regards,
Andi Gevika Rizki
General Manager
Dear Mr. Robert,
Warmest Greetings from Aston Rasuna
Thank you for choosing our hotel and send us a great review.
We really appreciate and keep challenge our self to served better.
Have a pleasant day and look forward to welcoming you back soon.
Warm Regards,
Andi Gevika Rizki
General Manager
6/10 พอใช้
Tarek
19 ธ.ค. 2017
ไม่ชื่นชอบ: ความสะอาด
Ikke rent
Meget dårlig rengøring af værelset. Man skulle selv bede dem om at skifte laner.
The room is super H U G E!!!!!!!
its like renting an apartment, breakfast is superb...they even provide an infocus with cartoon, crayon and colouring book for children...very nice!!!
Thanks a lot !
I enjoyed the available open windows which opened enough to experience real fresh air. Hotel staff appeared promptly for any room service. As someone who enjoys Indonesian style cuisine, the hotel restaurant offers an excellent choice of ready-made yet fresh buffet items. Enjoyed chatting with the manager, Rizky, a fine gentleman. There are nearby ATMs available across the street; plus a mini market just next door to the hotel. The location is very close to a wide variety entertainment or shopping districts.