We reserved a king suite. This suite had a hot tub. The hot tub was dirty upon our arrival. We asked the attendent at the front desk to come and take a look at it. His response was he would. Once looking at the hot tub he indicated that was nothing more than wear and tear. The hot tub was not cleaned, it appeared to have footprints in it. We did not utilize the hot tub, which we paid more for. Also our front door to our room very difficult to open, in fact my wife could not open it, I had too. Not a very pleasant experience. The windows to the property were very dirty inside and out. It gives the whole appearance of the of the facility a dirty look.