การตอบกลับจาก General Manager วันที่ 19 เม.ย. 2024
We would like to extend our heartfelt gratitude for your kind words regarding the staff at our hotel. Your feedback means a great deal to us, and we're thrilled to hear that our team's dedication and professionalism left a positive impression on you.Your recognition of our staff's efforts serves as both motivation and affirmation of the hard work put in by each member of our team. We will be sure to pass along your kind words to them, as they will undoubtedly appreciate the recognition.
Very convenient place. A lot of dining and shopping options.
Room is nice and what I really liked was a lot of English Channel on TV.
Bathtub is plus. I stayed at lower floor, but high floor should have a good view of the city.
Sho
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Robert Falls | General Manager วันที่ 8 เม.ย. 2024
Dear Sho,I hope this message finds you well and filled with joy.We are writing to express our deepest gratitude for the glowing review you left about your recent stay at our hotel. Your kind words serve as a beacon of encouragement for our entire team and reaffirm our dedication to providing exceptional hospitality experiences.Once again, thank you for choosing to stay with us and for your generous review. If there is anything we can do to further enhance your experience during your next visit, please do not hesitate to let us know.
Dear Trinh,Thank you once again for taking the time to share your positive feedback. It is guests like you who make our job so fulfilling, and we are truly grateful for the opportunity to have had you stay with us.Providing exceptional customer service is at the core of everything we do here at Saigon Prince hotel, and knowing that we were able to meet and exceed your expectations is incredibly rewarding. Your recognition of our efforts to ensure your satisfaction reinforces our commitment to delivering personalized and attentive service to each and every one of our valued guests.
6/10 พอใช้
Haruki
เดินทางกับครอบครัว
2 เม.ย. 2024
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
場所は街中で便利。4Fだったので、VIEWは最悪。朝食は普通!マンゴーがないので残念。
Haruki
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก General Manager วันที่ 3 เม.ย. 2024
Dear Minh,Thank you for your feedback and our team is glad you enjoyed your stay with us. We hope to welcome you back in the future.
2/10 แย่มาก
Senh
1 เม.ย. 2024
Senh
เข้าพัก 5 คืน, มีนาคม 2024
4/10 แย่
Abhishek
เดินทางกับครอบครัว
31 มี.ค. 2024
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
I used the hotel Spa Facility assuming that the facility is premium. However after taking spa services I was served a herbal tea. The tea had a small Cockroach floating in it. It was a terrible experience and after paying premium for good services, I was left disappointed.
Abhishek
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก General Manager วันที่ 4 เม.ย. 2024
Dear Guest,After double check carefully with Spa, We provided a 30% discount on body massage services. However, later, because you desired further reduction, the Spa proposed an additional 20% discount on services such as hair washing, nail care... even though this program is not included in the Spa's promotional offerings. About the issue a small cockroach you as you mentioned, staff at Spa warmly welcomed you and served you tea, but then a small bug suddenly flew in, which both you and the Spa staff noticed. After that, the staff proactively offered to replace the tea cup, but you refused. We are committed to always providing the best service to our guests.
Room faced the street and loud music made sleep difficult. Food served wasn’t up to a standard of a supposed four star hotel. Hotel has slipped since converting from Duxton Hotel, won’t stay here again.
Peter
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก General Manager วันที่ 3 เม.ย. 2024
Dear Peter,Thank you for your feedback on your stay with us. We value your comments and will work on the issues you mentioned. We hope to welcome you back in the future.
6/10 พอใช้
Long
เดินทางกับครอบครัว
25 มี.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
convenience. Facility needs to be upgraded
Long
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก General Manager วันที่ 26 มี.ค. 2024
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about facilities.
10/10 ดีเลิศ
Thi Ngoc Dung
25 มี.ค. 2024
Thi Ngoc Dung
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก General Manager วันที่ 19 เม.ย. 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. Your compliments mean a great deal to us, as we strive to provide our guests with warm and comfortable experience. Knowing that we have met your expectations keeps our service spirit up.
การตอบกลับจาก General Manager วันที่ 26 มี.ค. 2024
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about staff. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!
Great location, staff, dining, cleanliness and hospitality.
Blanch
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก General Manager วันที่ 20 มี.ค. 2024
Thank you for staying with us and taking time to share your kind review. We are pleased to learn that you found the accommodation to your satisfaction. Your compliments are highly appreciated as a huge motivation for our team to continue doing our best.
การตอบกลับจาก General Manager วันที่ 20 มี.ค. 2024
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location, food and staff alike. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!
การตอบกลับจาก General Manager วันที่ 11 มี.ค. 2024
Dear Valued Guest,Thank you for your feedback on your stay with us, our guests comments are an important tool to assist us in improving our service and facilities. We hope to welcome you back to our hotel in the future when you come to Ho Chi Minh.
Very noisy at night. People were not stop singing on Nguyen Hue boulevard until mid night
Insulation of the building needs to fix.
Kim A
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก General Manager วันที่ 6 มี.ค. 2024
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location, facilities and staff alike. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location, facilities and staff alike. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!
Although the hotel is a little older, the premises are well kept and very clean. Excellent location. All staff members are professional, friendly and knowledgeable. We felt very welcome at Saigon Prince Hotel and we highly recommend it anyone looking for an excellent hotel in Ho Chi Minh City. We will for sure come back for our next visit.
Christina
เข้าพัก 5 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก General Manager วันที่ 27 ก.พ. 2024
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.
10/10 ดีเลิศ
Keiichiro
26 ก.พ. 2024
Keiichiro
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก General Manager วันที่ 22 มี.ค. 2024
Thank you for staying with us and taking time to share your kind review. We are pleased to learn that you found the accommodation to your satisfaction. Your compliments are highly appreciated as a huge motivation for our team to continue doing our best.
4/10 แย่
Vis
เดินทางกับคู่รัก
21 ก.พ. 2024
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
毎晩、野外でのカラオケが深夜1時まで続いて全く寝ることが出来ませんでした。
Vis
เข้าพัก 4 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก General Manager วันที่ 22 ก.พ. 2024
Dear Valued Guest,Thank you for your feedback on your stay with us, our guests comments are an important tool to assist us in improving our service and facilities. We hope to welcome you back to our hotel in the future when you come to Ho Chi Minh.
Dear Valued Guest,Thank you for your feedback on your stay with us, our guests comments are an important tool to assist us in improving our service and facilities. We hope to welcome you back to our hotel in the future when you come to Ho Chi Minh.
Thank you for staying with us and taking time to share your kind review. We are pleased to learn that you found the accommodation to your satisfaction. Your compliments are highly appreciated as a huge motivation for our team to continue doing our best.
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location, facilities and staff alike. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.
Dear Tung,Thank you for your feedback and our team is glad you enjoyed your stay with us. We hope to welcome you back in the future.
8/10 ดี
Alex
เดินทางกับคู่รัก
10 ก.พ. 2024
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
The hotel located in a the center of all the action. The hotel bathroom is a little dirty that can be cleaner.
Alex
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก General Manager วันที่ 20 ก.พ. 2024
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location, facilities and staff alike. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!
6/10 พอใช้
David
เดินทางกับครอบครัว
9 ก.พ. 2024
ชื่นชอบ: ความสะอาด
Excellent location and hotel service is excellent. Facilities need updated but overall the stay is ok.
David
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก General Manager วันที่ 20 ก.พ. 2024
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location, facilities and staff alike. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!
The hotel is located on a very busy street, so it is a bit noisy in the evening, up to 1 o'clock or so.
The air conditioning was working intermittently, one day it was good, the next day it was struggling to get below 24 C, with the same settings.
Pavel
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก General Manager วันที่ 20 ก.พ. 2024
Dear Valued Guest,Thank you for your feedback on your stay with us, our guests comments are an important tool to assist us in improving our service and facilities. We hope to welcome you back to our hotel in the future when you come to Ho Chi Minh.
Staffs are very friendly and helpful. Will be back here.
Thao
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก General Manager วันที่ 6 ก.พ. 2024
Dear Thao,Thank you for your feedback and our team is glad you enjoyed your stay with us. We hope to welcome you back in the future.
10/10 ดีเลิศ
Nguyen Thanh
5 ก.พ. 2024
Nguyen Thanh
เข้าพัก 6 คืน, มกราคม 2024
การตอบกลับจาก General Manager วันที่ 20 ก.พ. 2024
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.
6/10 พอใช้
MOTOMORI
เดินทางเพื่อธุรกิจ
4 ก.พ. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Only illegal bar’s sound until morning time on Sunday to Monday cannot be acceptable for me.
MOTOMORI
เข้าพัก 5 คืน, มกราคม 2024
การตอบกลับจาก General Manager วันที่ 16 มี.ค. 2024
Dear MOTOMORI,Thank you for your feedback on your stay with us. We value your comments and will work on the issues you mentioned.
The staff were knowledgeable and very helpful. It was a very enjoyable experience.
Gary
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก General Manager วันที่ 3 ก.พ. 2024
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.
At check out time , the front desk asked me to wait as they wanted to check from housekeeping if any item from the room is missing .
They did not do it to every guest who is check out at the same time
That is a very upsetting .
Inggraini
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก General Manager วันที่ 20 ก.พ. 2024
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location, facilities and staff alike. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!
호텔 위치가 매우 좋고 객실도 쾌적하다.
아침부페 식단이 보통으로 기대에 부응하지 못했다. 조멉원들이 모두 친절했으나 영어가 부족해서 이해하기 어려운 경우도 있지만 다음에 호치민시로 여행가면 이곳에 체류하고 싶다.
jhu hee
เข้าพัก 4 คืน, มกราคม 2024
การตอบกลับจาก General Manager วันที่ 26 ม.ค. 2024
Thank you for your feedback on your stay with us, our guests comments are an important tool to assist us in improving our service and facilities. We hope to welcome you back to our hotel in the future when you come to Ho Chi Minh.
Thank you for your feedback on your stay with us, our guests comments are an important tool to assist us in improving our service and facilities. We hope to welcome you back to our hotel in the future when you come to Ho Chi Minh.
10/10 ดีเลิศ
MANH
14 ม.ค. 2024
MANH
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก General Manager วันที่ 16 ม.ค. 2024
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.
Thank you for your feedback on your stay with us. We value your comments and will work on the issues you mentioned. We hope to welcome you back in the future.
6/10 พอใช้
Takuya
5 ม.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Takuya
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก General Manager วันที่ 11 ม.ค. 2024
Thank you for your feedback on your stay with us, our guests comments are an important tool to assist us in improving our service and facilities. We hope to welcome you back to our hotel in the future when you come to Ho Chi Minh.
We appreciate the feedback we receive from our guests as it helps point out areas where we can improve. Our staff are committed to making the needed changes that are pointed out in your review, thank you.
It always gives our staff pleasure to provide our guests great service in a comfortable atmosphere and we are glad you have taken the time to post your feedback. I will pass on your kind words to our staff and I hope to personally welcome you back to our hotel in the future when you visit Ho Chi Minh City.
Always spend a few days in HCMC. Love the Prince Saigon. Right next to Nguyen Hue. Great for Xmas. New years TET. Always a great breakfast and bar is reasonably priced.
Bryan
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก General Manager วันที่ 11 ม.ค. 2024
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location, facilities and staff alike. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!
Except for not that much warm water in the shower on the second day of my two-day stay, I had pretty good experience at Saigon Prince Hotel. The staff were friendly and helpful. Room was spacious and clean (thanks for the upgrade!) Lobby looks nice. I love the Christmas decorations at the front of the hotel.
Thong
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Robert Falls | General Manager วันที่ 11 ม.ค. 2024
Thank you for staying with us and taking time to share your kind review. We are pleased to learn that you found the accommodation to your satisfaction. Your compliments are highly appreciated as a huge motivation for our team to continue doing our best.
10/10 ดีเลิศ
Thong, Rockville
26 ธ.ค. 2023
Thong
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก General Manager วันที่ 16 ม.ค. 2024
Thank you very much for taking time to share your review. We are very delighted that you had a great time at Saigon Prince Hotel. We wish to welcome you back to our hotel again and I will pass on your kind words to our staff members. Again, thank you very much and we look forward to welcoming you back soon.