Exterior

Reviews of Holiday Inn Express Harvey-Marrero, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 323 out of 551 reviews" "
Rating 8 - Good. 154 out of 551 reviews" "
Rating 6 - Okay. 49 out of 551 reviews" "
Rating 4 - Poor. 10 out of 551 reviews" "
Rating 2 - Terrible. 15 out of 551 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly, rooms were nice, quiet and the lady who does the breakfast is so kind.The breakfast biscuits were probably the best I have ever eaten.Seriously!, .She even gave me a gift bag to take some goodies with me to eat after the funeral we were attending..morning and evening staff were very nice and friendly..Would stay there again..
Stayed 1 night in Mar 2024
Response from Management on 15 Apr 2024
Thank you for staying with us we're happy you had an amazing stay here with us thanks for your kind comments about our breakfast we hope to see you again soon .:)

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe. Clean, quiet and comfortable room. Staff was very friendly. Breakfast was very good.
Stayed 1 night in Feb 2024
Response from Management on 8 Mar 2024
The perfect survey thanks for choosing our property we're happy you enjoyed everything about our hotel hope to see you again soon :)

10/10 Excellent

Adrian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Management on 15 Apr 2024
Thanks for the perfect score see you again soon

2/10 Terrible

Raymond

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
I was charged twice! I have not received a refund! I paid Hotels.com but when I arrived at the hotel, it said my reservation was canceled. I DID NOT cancel my reservation. I live 3 hours away from this location so I had to pay for the room again! I paid double for one night!
Stayed 1 night in Dec 2023
Response from Management on 24 Dec 2023
We do apologize Mr.Guidry we did cancel your reservation because the 3rd party asked us to do so with no fee since your a loyal guest to us we're sorry that it wasn't a request of yours I did speak with the 3rd party and got them to process your refund in 7 to 10 business days as we discussed thanks for continuing to be loyal to our property after this incident see you next visit :)

10/10 Excellent

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful and friendly.
Response from Management on 24 Dec 2023
Great!!!Thanks for you kind words about our staff we're happy you had a perfect stay see you again soon :)

10/10 Excellent

Selarstean

Stayed 5 nights in Nov 2023
Response from Management on 24 Dec 2023
Thank you for choosing our property and giving a awesome score:)

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Management on 24 Dec 2023
Awesome thanks for the perfect score:)

8/10 Good

Lisa

Stayed 2 nights in Nov 2023
Response from Management on 24 Dec 2023
Thanks for staying with us :)

10/10 Excellent

LaCara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Management on 24 Dec 2023
Thanks for a perfect 10:)

10/10 Excellent

Kurt, Canton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people made a stay at an ordinary HI Express an enjoyable stay. Every staff member was friendly and seemed intent on making us feel welcome. Also, the breakfast was really good. Would definitely recommend this hotel!
Stayed 2 nights in Oct 2023
Response from Management on 25 Oct 2023
Awesome!!!Thank you so much for such an amazing survey we're happy you experienced our heartwarming hospitality here we're so happy you enjoyed our breakfast we look forward to seeing you again soon:)

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Oct 2023
Response from Management on 25 Oct 2023
Thanks for choosing our property and grading us a 5/5:)

8/10 Good

Sophia

Liked: Staff & service
Disliked: Property conditions & facilities
It's a nice spot they where renovating the property while I was there
Stayed 3 nights in Sep 2023
Response from Management on 18 Sep 2023
Thanks we hope to be finished with renovation soon and look forward to seeing you when were all done :)

10/10 Excellent

Abdisalam, CLEVELAND HEIGHTS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to rest and recharge for your trip
Stayed 1 night in Aug 2023
Response from Management on 18 Sep 2023
Awww...we're happy you got to have a good rest here we hope you enjoyed your trip ...hope to see you on your next trip:)

10/10 Excellent

David

Stayed 3 nights in Aug 2023
Response from Management on 18 Sep 2023
Thanks for a perfect score:)

10/10 Excellent

Lauren

Liked: Staff & service, room comfort
The service was good & the staff friendly. The room was comfortable.
Stayed 2 nights in Aug 2023
Response from Management on 18 Sep 2023
Awesome!!!Thanks so much for choosing us we're happy you enjoyed your stay and we look forward to seeing you in the near future.

10/10 Excellent

Michelle

Stayed 1 night in Jul 2023
Response from Management on 18 Sep 2023
Thanks:)

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Management on 26 Jun 2023
Thank you so much for your perfect review! We look forward to seeing you again in the future!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were very comfortable. The renovations are still in progress, but everything was very nice despite the on going work. Breakfast was great.
Stayed 1 night in Jun 2023
Response from Management on 15 Jun 2023
Great!!!We're happy you enjoyed every part of your stay especially our delicious breakfast thanks for a outstanding rating on our property hope to see you again soon :)

10/10 Excellent

Joycelyn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the cleanliness of the hotel but a lot of commotion from other guests in parking lot and rooms next door. I didn’t receive much sleep, don’t know if I’d stay there again.
Stayed 2 nights in Jun 2023
Response from Management on 15 Jun 2023
Thanks for still grading our property a 5/5 even though you had noisy neighbors we're happy that did affect your thoughts of our property we hope to see you again thanks again for solely grading us for us :)

10/10 Excellent

Quang

Liked: Cleanliness, property conditions & facilities
Clean and good service
Stayed 1 night in May 2023
Response from Management on 15 Jun 2023
Thanks;)

10/10 Excellent

charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like it was under renovation
Stayed 2 nights in May 2023
Response from Management on 29 May 2023
We informed all guest before booking on the web that we're under renovation that gives everyone the option to stay with us or not it will be over soon and we hope to make your next stay comfortable

10/10 Excellent

DeLisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Management on 29 May 2023
Thank u :)

10/10 Excellent

Deysee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Management on 29 May 2023
Thanks:)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Management on 18 May 2023
Thanks for choosing our property we appreciate you taking the time to fill out our survey we hope to see you again in the near future

2/10 Terrible

Muayad

Disliked: Cleanliness, staff & service, property conditions & facilities
My room smells bad the bed make my back hurt
Stayed 1 night in May 2023
Response from Management on 18 May 2023
We're under construction at the moment our walls are being sanded sprayed and painted which may cause a different smell do to different bed preferences some guest like soft and some firm we do apologize our beds didn't suit yours we hope if ever in the area again we can turn that not so good experience into a great one

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly professional staff, clean room, good towels, excellent breakfast (and breakfast attendant), easy parking.
Stayed 1 night in May 2023
Response from Management on 18 May 2023
Great!!!Thank you so much we delight ourselves in great customer service and cleanliness your survey shows we're moving in the right direction we look forward to seeing you again in the near future :)

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Management on 18 May 2023
Thanks for the 10/10 come back and try again:)

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
Really clean and nice hotel. Really nice and friendly people at front desk. Cleaning staff randomly walked in once which was odd.
Stayed 2 nights in May 2023
Response from Management on 18 May 2023
Awesome!!!Thank you so much for your kind words about our property and staff we're happy you enjoyed everything about your stay.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Management on 18 May 2023
Thanks for staying with us :)

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Some noise came through from kids running in room above us.
Stayed 3 nights in Apr 2023
Response from Management on 20 Apr 2023
Thanks so much for choosing our property we're happy were able to helpful to your needs we do apologize about the kids running over your head thanks for not holding that against us and still giving our property a 5/5:)

10/10 Excellent

Cole

Stayed 2 nights in Mar 2023
Response from Management on 3 Apr 2023
Thanks for the perfect score:)

10/10 Excellent

Nkosi

Stayed 1 night in Mar 2023
Response from Management on 6 Apr 2023
Thanks:)

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Retirement vacation
The best ever. The staff was professional and always helpful with question and recommendation for places to eat.
Stayed 1 night in Jan 2023
Response from Management on 3 Apr 2023
Awww...thanks so much we really appreciate you kind words hope to see you again soon :)

10/10 Excellent

Roslyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again.
Stayed 1 night in Feb 2023
Response from Management on 3 Apr 2023
Thanks for staying with us:)

10/10 Excellent

Selarstean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to relax and work
It was a very pleasant stay. The renovated room was nice and spacious. Breakfast was good. Leslie who worked the breakfast area was very hospitable.
Stayed 5 nights in Jan 2023

10/10 Excellent

Corey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk service!
Stayed 1 night in Jan 2023
Response from Management on 18 May 2023
Awesome!!!Thanks:)

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Friendly staff and clean room.
Stayed 1 night in Dec 2022
Response from Management on 19 Jan 2023
Thank you so much for awesome review! We look forward to seeing you again in the future

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean facility
Family gathering for sons retirement.
Stayed 2 nights in Nov 2022
Response from Management on 24 Dec 2023
Thanks for a perfect score:)

8/10 Good

Celese

Stayed 1 night in Sep 2022
Response from Management on 25 Oct 2023
Thanks

8/10 Good

Zachary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Pretty nice hotel
Stayed 3 nights in Sep 2022
Response from Management on 24 Sep 2022
Thank you for your review! We hope to see you again in the future!

6/10 Okay

Angelita

Travelled with family
Liked: Staff & service
Rugs stink
Stayed 1 night in Sep 2022

10/10 Excellent

wanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Management on 8 Sep 2022
Thanks for 10 of 10 try us again :)

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Management on 8 Sep 2022
Thanks:)

10/10 Excellent

Irma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean comfortable it’s has everything you need. My favorite place to stay when I go to New Orleans
Stayed 1 night in Jul 2022
Response from Management on 8 Sep 2022
Awwww....Thanks so much for completing our review we appreciate your awesome comments about our property and its always a pleasure to have you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice...
This location is pretty much on a busy street but has a ton of convenience for me and on my trip. The hotel was nice itself but construction was ongoing on the 3rd floor during the week per their posted signs. The room was big and clean. I think the carpet was recently shampooed because some spots felt damp but with I didn't notice any smells of any kind. The breakfast was typical for a hotel. Nothing fancy or exciting but it was plentiful. I'd definitely stay here again.
Stayed 1 night in Jul 2022
Response from Management on 8 Sep 2022
Awesome!!!Thanks so much for such a great review....we're still in the process of construction in which we do inform every guest thanks for pointing that out :) We look forward to seeing you again soon :)

8/10 Good

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 2 nights in Jul 2022
Response from Management on 25 Jul 2022
Thank you so much for your review!

6/10 Okay

Samyra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay, hotel was extremely clean. The area around the hotel was extremely busy, i know this is not their fault but the area is so busy and extremely hard to get in and out of. Got into a wreck leaving the hotel because of the busy intersection. Definitely pick a different location if you don’t want the stress.
Stayed 3 nights in Jul 2022

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was safe , clean and staff was very friendly
Stayed 4 nights in Jun 2022
Response from Management on 7 Jul 2022
Thank you so much for such a excellent survey we appreciate your kind comments and we're happy you enjoyed your stay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Management on 7 Jul 2022
Thanks:)

8/10 Good

LaKeshia, Humble

Liked: Cleanliness, staff & service, amenities
The staff was friendly. The elevator floors need to be repaired.
Stayed 1 night in Jun 2022
Response from Management on 7 Jul 2022
Thanks for the kind comment about our staff were in the process of renovation that's why we have cord board on the elevator floor.