Dear Sarah, Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.With Kind RegardsMorita VenzenDuty Manager
Dear Jane,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
4/10 แย่
Avi
13 มี.ค. 2024
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Avi
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Morita วันที่ 14 มี.ค. 2024
Dear Avi, We hope this email finds you well . Firstly, we want to extend our sincerest apologies for the experience you had during your recent stay with us . It's disheartening to hear your expectations were not met, and we deeply regret any inconvenience or discomfort you may have encountered . We take seriously ,and your comments have been shared with our team to address the issues. We value your feedback and hope for the opportunity to regain your tryst and welcome you back in the future . Kind Regards Morita VenzenDuty Manager
Dear Richard, Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to the Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.With Kind RegardsMorita VenzenDuty Manager
Very comfortable hotel - with good breakfast no parking on site but secure parking nearby at a cost - presently road works in area causing long delays
Michael
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Morita วันที่ 10 มี.ค. 2024
Dear Michael, We're thrilled to hear that you had a positive experience during your stay with us ! Your feedback is greatly appreciated and we look forward to welcoming you back for another wonderful visit . Kind Regards Morita VenzenDuty Manager
Letti e cuscini comodi e spaziosi. Personale disponibile
Alice
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Morita วันที่ 6 มี.ค. 2024
Dear Alice,Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind regardsMorita VenzenDuty Manager
Liked proximity to park and west guy mall. Didn't like need to visit bar in lobby to get ice for room. Didn't like mix up over name. Thought I was booking Royal Leonardo near cruise port but this facility is further away from ports.
William
เข้าพัก 4 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Morita วันที่ 3 มี.ค. 2024
Dear William, Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to the Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.With Kind RegardsMorita VenzenDuty Manager .
6/10 พอใช้
Andreas, Naples
เดินทางเพื่อธุรกิจ, เดินทางกับคู่รัก
24 ก.พ. 2024
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
No elevator.
Andreas
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Morita วันที่ 25 ก.พ. 2024
Dear Andreas , Thank you for your valuable feedback . We are pleased to inform you that our hotel is equipped with three elevators to enhance your convenience during your stay. We appreciate your patronage and eagerly anticipate the opportunity to host you again . Kind Regards Morita VenzenDuty Manager .
Easy city centre location, perfect for visiting Southampton.
Sean
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Morita วันที่ 25 ก.พ. 2024
Dear Sean, Thank you for taking the time to write your recent review.I am delighted to hear that you had an enjoyable stay with us.When you are looking to visit Southampton next, please feel free to contact me directly so I can assist with your reservation.Kind Regards Morita VenzenDuty Manager
Dear Rolando,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
6/10 พอใช้
Gary
เดินทางกับคู่รัก
16 ก.พ. 2024
This property was ok nothing fancy room was rather small but the did give us coupons for dinner and drinks.
Gary
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Sam วันที่ 18 ก.พ. 2024
Dear Gary,Thank you for taking the time to tell us about your experience at Leonardo Hotels Southampton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Leonardo Hotels, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Samuel ViegasDuty Manager
Great central location but on arrival roadworks outdide made it hard to get in and out of the hotel.
The hotel appeared well cared for with professional and attentive staff
Ian
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Sam วันที่ 18 ก.พ. 2024
Dear Ian,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
Nice executive room overlooking the park
Bar Gate around the corner. Trendy area
My third time staying here Good prices
Randy
เข้าพัก 5 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Sam วันที่ 11 ก.พ. 2024
Dear Randy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
Dear Lucy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
Dear Natalie,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty manager
nice stay , a little cold, but they compensated with a portable heater , So all good
Wolfgang
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Sam วันที่ 21 ม.ค. 2024
Dear Wolfgang,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
Location was great, pillows and bed was comfortable. The fact that vegan food options in house was awesome. No complaints.
MATTHEW
เข้าพัก 6 คืน, มกราคม 2024
การตอบกลับจาก Morita วันที่ 18 ม.ค. 2024
Dear Mathew, Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind regardsMorita VenzenDuty Manager
Great stopover in the centre of Southampton! Staff were very friendly and helpful! Great breakfast!!
Clive
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Morita วันที่ 14 ม.ค. 2024
Dear Clive , We Want to express our sincere gratitude for choosing to stay with us . It was a pleasure having you , and we're thrilled to hear that you had a wonderful time during your visit . We look forward to welcoming you you back in the future . Kind Regards Morita VenzenDuty Manager
Clean room good friendly staff, brilliant breakfast. Easy walking distance to town and football ground.
paul
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Morita วันที่ 8 ม.ค. 2024
Dear Paul, Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton. I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team. If there is anything else we can arrange to make your next stay with us even more comfortable, please let me know . Kind regards Morita Venzen Duty Manager.
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
Had a problem with the room, which we didnt report until checkout, but the team were fantasic and imediately made a partial refund. Excellent customer service.
Be aware, there is no close parking, that's easily available.
Ian
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Morita วันที่ 1 ม.ค. 2024
Thank you for your kind words! We're thrilled to hear you enjoyed your stay . Your satisfaction is our top priority, and we can't wait to welcome you back.Kind Regards Morita VenzenDuty Manager .
6/10 พอใช้
Avner, Tel Aviv
31 ธ.ค. 2023
Avner
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Sam วันที่ 21 ม.ค. 2024
Dear Avner,Thank you for taking the time to tell us about your experience at Leonardo Hotels Southampton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Leonardo Hotels, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Samuel ViegasDuty Manager
Dear Paul, We really appreciate the time you have taken to give us feedback regarding your recent stay at Leonardo Southampton.We look forward to the pleasure of welcoming you back in the future.With Kind RegardsMorita VenzenDuty Manager .
Dear Louise,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel VIegasDuty Manager
Dear Johan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
Everything was perfect the staff very helpful and professional only down part is that there's no parking space for your vehicles other than that definitely recommended
Shabbir
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Sam วันที่ 27 ธ.ค. 2023
Dear Shabbir,Thank you so much for such a lovely review! We are so glad that you enjoyed staying with us and we hope that you come back very very soon! :DIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Mangers
10/10 ดีเลิศ
Paul
23 ธ.ค. 2023
Paul
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Sam วันที่ 27 ธ.ค. 2023
Hi Paul,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
Dear Randy,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
Dear Stephen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
Dear Claire,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
10/10 ดีเลิศ
Philip
17 ธ.ค. 2023
Philip
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Sam วันที่ 19 ธ.ค. 2023
Dear Philip,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
10/10 ดีเลิศ
Alan
16 ธ.ค. 2023
Very welcoming and helpful at reception. Room comfortable and good value
Alan
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Sam วันที่ 19 ธ.ค. 2023
Dear Alan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
Dear Simon,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
Dear Joanna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
The staff were very good, helpful and friendly, the room was clean and tidy, the only downside for me was getting the aircon to a comfortable temperature.
Garry
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Sam วันที่ 19 ธ.ค. 2023
Dear Garry,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
Been good,comfy bed, toiletries provided but no hair conditioner.relaxing vibe to stay even just for a night.reqyested for a nice view..beautiful!.staff vry friendlg & helpful as i got a key that not scanning the door but in the end the hotel staff sorted out asap.happy for that gesture.definately recommend this hotel.
Joanne
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Morita วันที่ 6 ธ.ค. 2023
Dear Joanne , It was a pleasure hosting you ! Thank you for recommending our hotel . We Can't wait to have you as our guests again . Kind Regards Morita VenzenDuty Manager
Dear Sarah, Thank you so much for your wonderful feedback and for giving us a prefect 10! We're thrilled to hear that you enjoyed your stay with us . Your satisfaction is our top priority , and we hope to continue providing excellent service during your future visits . Kind Regards Morita Venzen Duty Manager.
Dear Jasmine , I am Delighted to hear that you had a wonderful stay ! We appreciate your positive feed back and look forward to welcoming you back in the future . Kind Regards Morita VenzenDuty Manager
Great location, very welcoming staff, reasonable size rooms kept very clean and a shower that was quite powerful even on the top floor.
DAVID
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Morita วันที่ 30 พ.ย. 2023
Dear David , We sincerely appreciate the positive review you shared about your recent experience with us . Your kind words mean a lot our team , and we delighted to hear that you a Pleasant stay. Kind Regards Morita VenzenDuty Manager
Like the position, short park walk to town and theatre.
Nigel
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Morita วันที่ 29 พ.ย. 2023
Dear Nigel , Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind Regards Morita VenzenDuty Manager
Dear Colleen, I am delighted to see such high ratings; I will ensure this feedback is shared with everyone who was on duty during your stay. We look forward to the pleasure of welcoming you back in the future.Kind Regards Morita VenzenDuty Manager
10/10 ดีเลิศ
Mark
25 พ.ย. 2023
Mark
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Sam วันที่ 19 ธ.ค. 2023
Dear Mark,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
Lovely hotel, with everything you need. No parking onsite but there is parking only 5-10 minute walk away.
Gunther
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Samuel วันที่ 26 พ.ย. 2023
Dear Gunther,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty manager
10/10 ดีเลิศ
Jill
19 พ.ย. 2023
Jill
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Morita วันที่ 21 พ.ย. 2023
Dear Jill , ]It was a Pleasure hosting you ! Your fantastic score and positive comments made our day . We can't wait to have you as our guest again. Kind Regards Morita VenzenDuty Manager
Dear Janet , We're grateful for you glowing review! It's fantastic to hear you had a great time . We'll be hereto welcome you back when ever your travels bring you our way. Kind Regard Morita VenzenDuty Manager .
2/10 แย่มาก
Julija
19 พ.ย. 2023
ไม่ชื่นชอบ: พนักงานและบริการ
It was the worse stay ever :((( The birthday treat was ruined.
Had a big argument with security which is not professional and not trained how to approach to the hotel visitors right.
I would not recommend this hotel , they stated they have parking on Google but there is not. This caused additional troubles and ruined our weekend break
Julija
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Morita วันที่ 30 พ.ย. 2023
Dear Julija , I trust this email finds you well . Thank you for taking the time to share your review with us . Your feedback is valuable , and we take all concerns seriously as part of our commitment to providing as safe and enjoyable experience for our guests. Upon receiving your report , our security team promptly reviewed the CCTV footage and identified an issue that required further investigation . Subsequently , higher authorities were involved to ensure a thorough examination of the matter . While it saddens us to hear that this incident affected your birthday celebration . Please know that ensuring the safety and security of our guest is our top Priority . We understand the importance of providing a secure environment for every one , and we take any security - related matter seriously . Kind Regards Morita VenzenDuty Manager .
Dear Dexter , Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind Regards Morita VenzenDuty Manager .
Dear Lucy -Marie , I'm glad to hear you had a great stay! It was our pleasure to host you , and we hope to welcome you back in the future. Kind Regards Morita VenzenDuty Manager
An easy overnight stay prior to boarding our cruise. Restaurant on property was convenient and good. A short taxi ride to the port. The staff was kind and professional.
Denise
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Sam วันที่ 11 พ.ย. 2023
Dear Denise,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager