Exterior

Reviews of Hilton Odawara Resort & Spa

4.5 out of 5
Hilton Odawara Resort & Spa
583-1 Nebukawa, Odawara, Kanagawa-ken

Reviews

8.4

Very good

Rating 10 - Excellent. 290 out of 592 reviews" "
Rating 8 - Good. 171 out of 592 reviews" "
Rating 6 - Okay. 72 out of 592 reviews" "
Rating 4 - Poor. 40 out of 592 reviews" "
Rating 2 - Terrible. 19 out of 592 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

AKIKO

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hilton Odawara on 26 Mar 2024
この度は、当ホテルをご利用いただきまして、誠に有難うございます。今後ともお客様にご満足頂けますよう、サービスの更なる向上に従業員一同努めて参る所存でございますので、変わらぬご厚誼を賜りますようお願い申し上げます。またのご利用を心よりお待ち申し上げます。

10/10 Excellent

Rita

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was very helpful and guided us to the amenities and features of the property.
Stayed 3 nights in Nov 2023
Response from Hilton Odawara Resort & Spa on 12 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

Chiaki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views, friendly service.
I chose this hotel to take my mum with walking problem. They have spacious, clean swimming center and onsen hot spring in the connected annex. Our room was on the 8th floor and had an amazing view of Sagami Bay. It suited our purpose but it is NOT a place to get about by public transport. It is isolated on the hill and their free shuttle bus runs only once every hour to Odawara. However for a quiet, relaxing few days, it was perfect for us! Breakfast had a big selection and the staff were very friendly. (Special thanks to Aziz-san!)
Stayed 2 nights in Nov 2023

10/10 Excellent

adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hilton Odawara Resort & Spa on 12 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.

8/10 Good

Todd

Stayed 1 night in Oct 2023
Response from Hilton Odawara Resort & Spa on 12 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

Shogo

Stayed 1 night in Oct 2023
Response from Hilton Odawara Resort & Spa on 12 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.

6/10 Okay

zheng

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
great property. nice view.
Stayed 2 nights in Oct 2023
Response from Hilton Odawara Resort & Spa on 25 Oct 2023
Dear zheng,Warm greetings from Hilton Odawara Resort & Spa. Thank you very much for taking the time to provide us your feedback.Great to read that you have enjoyed your stay - we really are in a fantastic location and have great views to match!We hope to have the pleasure of welcoming you back again in the future.

8/10 Good

AKITOSHI

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hilton Odawara Resort & Spa on 12 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

Ai

Stayed 2 nights in Sep 2023
Response from Hilton Odawara Resort & Spa on 12 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great facility but poor service
Stayed 2 nights in Aug 2023
Response from Hilton Odawara Resort & Spa on 12 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.

6/10 Okay

Tomoyuki

Stayed 1 night in Aug 2023
Response from Hilton Odawara Resort & Spa on 12 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

KOHMEI

Stayed 1 night in Aug 2023
Response from Hilton Odawara Resort & Spa on 12 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

yuko

Stayed 1 night in Aug 2023
Response from Hilton Odawara Resort & Spa on 12 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mountain view of the sea was beautiful. The room we stayed in was very nice. Very good breakfast and dinner buffet. The pool, fitness center, hot springs, and service was very good. Super relaxing in calm mountain environment. Will go again for sure in the Autumn. Super relaxing.
Stayed 2 nights in Aug 2023
Response from Hilton Odawara Resort & Spa on 22 Aug 2023
Thank you for staying at Hilton Odawara Resort and Spa and writing us valuable feedback.We are truly delighted to learn that you had enjoyed your stay, and appreciate you took the time to write about your experience in detail.Also, we appreciate your kind comments, and these warm words will certainly encourage all the team members to provide even better hospitality.We certainly hope you will choose to stay with us again on your next visit to Odawara Resort and Spa.

8/10 Good

William Wook

Stayed 1 night in Jul 2023
Response from Hilton Odawara Resort & Spa on 12 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

noriko

Stayed 1 night in Jul 2023
Response from Hilton Odawara Resort & Spa on 12 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

KEISUKE

Stayed 1 night in Jul 2023
Response from Hilton Odawara Resort & Spa on 12 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

ERI

Stayed 1 night in Jul 2023
Response from Hilton Odawara Resort & Spa on 12 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

Naomi

Stayed 2 nights in Jul 2023
Response from Hilton Odawara Resort & Spa on 12 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

ASAKO

Stayed 1 night in Jul 2023
Response from Hilton Odawara Resort & Spa on 12 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

Xiang

Stayed 1 night in Jun 2023
Response from Hilton Odawara Resort & Spa on 12 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.

8/10 Good

Eunsook

Stayed 1 night in Jun 2023
Response from Hilton Odawara Resort & Spa on 12 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.

8/10 Good

Dale

Stayed 1 night in Jun 2023
Response from Hilton Odawara Resort & Spa on 12 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

Dale

Stayed 1 night in Jun 2023
Response from Hilton Odawara Resort & Spa on 12 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

Jana

Stayed 1 night in Jun 2023
Response from Hilton Odawara Resort & Spa on 12 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hilton Odawara Resort & Spa on 12 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.

6/10 Okay

Mateus

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Ocean Lounge, stay away: very limited options and time
Stayed 1 night in May 2023
Response from Hilton Odawara Resort & Spa on 29 May 2023
Dear Mateus,Thank you for taking the time to provide us with your feedback.We are sorry to hear that our service and facilities did not meet your expectation.Rest assured your comments will be definitely shared with in our management team for further improvement to maximize our guest experiences.We hope you will give us the opportunity to impress you on your next visit. Looking forward to welcoming you back to Hilton Odawara Resort and Spa.

10/10 Excellent

Helen

Stayed 2 nights in May 2023
Response from Hilton Odawara Resort & Spa on 12 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

RISAKO

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you so much for the amazing and clean facilities and family friendly services!! We did love time at your hotel and were relaxed so much!
Stayed 1 night in May 2023
Response from Hilton Odawara Resort & Spa on 29 May 2023
RISAKO 様Thank you for your generous post and we are glad that you enjoyed your stay at Hilton Odawara Resort and Spa.It makes us very proud and happy to read such positive feedback from our guests. All of our guest comments are shared with the entire team, and the team is certainly most motivated by your kind words.We greatly look forward to welcoming you back again soon.

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Fantastic facilities. Delicious breakfast.
Stayed 4 nights in Apr 2023
Response from Hilton Odawara Resort & Spa on 29 May 2023
Dear Andrew,Thank you for staying at Hilton Odawara Resort and Spa and writing us valuable feedback.It is always a great pleasure to receive such positive feedback.We certainly hope you will choose to stay with us again on your next visit to Odawara Resort and Spa.

10/10 Excellent

Ivan

Stayed 1 night in Apr 2023
Response from Hilton Odawara Resort & Spa on 12 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

Okizono

Stayed 1 night in Mar 2023
Response from Hilton Odawara Resort & Spa on 12 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.

8/10 Good

MICHIKO

Stayed 1 night in Mar 2023
Response from Hilton Odawara Resort & Spa on 12 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.

2/10 Terrible

shuji

Stayed 3 nights in Mar 2023
Response from Hilton Odawara on 2 Feb 2024
この度は、当ホテルをご利用いただきまして、誠に有難うございます。今後ともお客様にご満足頂けますよう、サービスの更なる向上に従業員一同努めて参る所存でございますので、変わらぬご厚誼を賜りますようお願い申し上げます。またのご利用を心よりお待ち申し上げます。

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip, worth re-visiting.
Amazing facility, great view from the room and the service was excellent. The check-in process was quick and easy. Food was good but not great, not as authentic as we expected for the Japanese food.
Stayed 2 nights in Feb 2023
Response from Hilton Odawara Resort & Spa on 29 Mar 2023
Dear Chris,Thank you so much for taking the time to leave us a review - every review is very valuable.Feedback from our guest is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.The team and I look forward to welcoming you back for another memorable stay at Hilton Odawara Resort & Spa.

4/10 Poor

Gordon, Yamanashi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine - however there is clearly a problem with either Hilton's IT systems, or Orbitz's IT systems... When I booked through Orbitz - I booked for myself, my wife and 4 kids. The kids ages are 15, 11, 9 and 5 - which you are required to input through Orbitz's site. I booked, and paid about a month in advance. However, when I arrived, I was told that Hilton's booking system said that I had booked for 2 adults and 4 pre-school aged kids, and then they asked me for extra fees totaling more than 75,000JPY!! In the end, I didn't have to pay this - however, but it did put my stay off to a bad start. There is clearly something wrong with either Hilton's booking system, or Orbitz's booking system, or the API that connects the two or something. Other than that, everything was fine.
Stayed 1 night in Dec 2022

8/10 Good

Miyuki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception at the dining place looked not happy to work for customers.
Stayed 1 night in May 2022
Response from Hilton Odawara Resort &Spa on 9 Sep 2022
この度は、数あるホテルの中からヒルトン小田原リゾート&スパをお選びいただきまして、誠にありがとうございました。ごゆっくりお過ごしいただけたご様子、大変嬉しく思っております。 これからもお客様に喜んでいただけますようサービスの向上に努めて参ります。これからも皆様に愛され、選ばれるホテルであるよう、施設にもサービスにも、さらなる向上を目指してまいります。またのお越しを、スタッフ一同、心よりお待ち申し上げております。

8/10 Good

YUSUKE, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was spacious and had a great view of Sagami Gulf
Stayed 1 night in Nov 2021

10/10 Excellent

Jorapel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Nov 2021

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is excellent, very helpful. Rooms are a little small but great views and very soundproof for a good sleep. Beds very comfortable.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The ocean view is beautiful. Howevet, the shower water pressure in the room was too weak. If you want to use the tennis court, golf driving range or miniature golf you have to pay more; should be provided for free. The bottled water tasted more like tap water than mineral water. The long hallway on the 3F towards the onsen and public shower area needs better lighting and probably a rennovation. The quality of the breakfast and dinner was sub par. The mattress is nothing like the Hilton in NYC for example; its ok but not amazing.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just perfect ! Good place for families too! I will go back again someday for sure !
Stayed 1 night in Oct 2020

10/10 Excellent

Michael, Niigata

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. It was very quiet. The room was very clean and spacious.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pricey but totally worth it!
Many services were closed because of Covid but it didn't matter really. The pool was amazing and the onsen was a big plus. The room was very comfortable (half japanese tatami room) and large. Also so many activities around that you don't really need to go anywhere else. The restaurants and the night shop were expensive. Will come back when all the services are available.
Stayed 5 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

tat cheong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

10/10 Excellent

VINCENT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfy hotel
One of the best hotel I stay in japan, however only con is that there’s no convenience store nearby and kinda out of The way - which is resolved by the shuttle bus ( only more expensive vending machine and night shop) else it would Be perfect area to stay
Stayed 1 night in Oct 2019