I had chosen the hotel because I am an asthma patient and this hotel has the wooden floors. I requested a non smoking floor at the time of booking. But I was given a floor where every room was full of cigarette smoke and I couldn’t sleep the first night and after repeated request , they changed the room on the morning of the next day. I also lost an expensive ring which I kept on the bedside.booked 2 rooms and was on business trip . I couldn’t work the next due to bad health and sleepless night before. A bad experience in a so called 4 to 5 star hotel.
This is a good hotel in general.
But the lobby is located on 5/F, and 2 elevators are not always enough.
The cafe for breakfast is too small, always crowdy, and the food choices are limited.
The room is tidy except the light smell of smoke from the bed sheet.