Only 1 keycard is given, very inconvenient as my spouse needs to go out to get some stuff.
Only 2 bottles of mineral water provided per day
Air conditioning self cut off after some time, need to turn it on many times
Check out at 12pm SHARP. Front desk called for check out at 1210pm
Terrible breakfast, not much variety and food does not taste good
Traveller please stay away from this hotel. Go for either St. Giles or The Granite. We had an excellent stay at The Granite
Hyvällä paikalla, lentokenttäbussi tuli ihan lähelle 150 metriä.Linja-autoasema myös 150 metrin päässä.Siisti hyväkuntoinen hotelli, huone siisti ja hyvin varusteltu.Ilmastointi toimi hyvin.
Staff was terrible. I booked a deluxe room (with city views it said), and instead I got a room looking to a parking lot (it was ridiculously close to the cars).I went down to reception three times (Sunday evening) and the guy gave me no alternative despite admitting that it was their/the websites mistake.
It wasn’t until I asked to speak to the manager that the guy offered me to change the room with a really bad attitude.
The rest of the staff were neither friendly nor professional.
Otherwise, the rooms were really nice and the location is convenient
Good location with friendly and helpful staff. Front office staff, WJ helped me to arrange a taxi at 4am to go to airport. Since it was too early to have breakfast, kitchen staff arranged a fruit plate for me the day before. Fantastic service, the room also very nice. I will definitely come back next time I go to Penang.
The hotel is in good shape but the surrounding environment is not satisfactory
Shun
เข้าพัก 2 คืน, ตุลาคม 2023
6/10 พอใช้
Sook Nee
เดินทางกับครอบครัวและเด็กเล็ก
15 ต.ค. 2023
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
The bedsheet and liner all full with very strong softener smell. The smell is unbearable and if you are sensitive to that, you really cant sleep the whole night. for light sleeper you may request room facing backyard and don’t choose highest floor (4th floor). If the night is raining night, you definately cannot sleep because the water drops at something aluminium plate at the top. It is super annoying.
Angenehm ruhig im und ums Hotel. Sehr gute Lage, um George Town inkl. Streetart zu Fuss zu erkunden. Schöne Zimmer. Viel Platz beim Frühstücksbuffet, Auswahl ok. Kaffee lieber anderswo trinken 😉, was aber bei den vielen, tollen Kaffees in George Town kein Problem ist!
ผู้เข้าพักจริง
เข้าพัก 1 คืน, กันยายน 2023
6/10 พอใช้
Noriko
เดินทางเพื่อธุรกิจ
9 ก.ย. 2023
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ
I paid the tax 12 RM on arrival. Hope next time Expedia charges altogether so that no need to pay extra to the hotel. The breakfast was quite poor, not much choice and most of the food was too hot to eat for the foreigners.
The hotel is located on a relatively quiet street except for the bar directly across from the hotel which plays very loud music till late at night. Check in and out was smooth and easy. Location is convenient in George town. Room and bathroom was clean. The bed was quite hard and the pillows were too soft (sank in completely). Overall, a decent hotel to stay in for a few nights.
The breakfast is bad as very limited selection and tv program is very unclear and no much channel. However the room is clean. Nearby hotel is very quiet
The location is great for walking and seeing the authentic part of Penang. Lots of great places to eat and the hotel was clean and the staff was kind and helpful.
Clean and modern hotel, good sheltered parking, quiet during night for peaceful sleep, excellent location for walking tour. Bed is firm, if offer better pillow choices, this hotel will be perfect.
The hotel location is convenient, room is comfortable, and the service is good. The only problem is Wi-Fi signal is weak, always interrupted when using the voice call.
From checkin the stay was pleasant. I was surprised with the room, it was clean and tidy but an accessible room. I asked the staff and they said it was fine for me to stay in there. I loved the space, shower was huge naturally but the bath mat soaked up a lot of the water. Easy walk to Little India, transport and the Boston Cafe across the road is great. Worth the money great location. A walk thru the street Art is a must in Georgetown
David
เข้าพัก 5 คืน, ตุลาคม 2022
การตอบกลับจาก Hotel replied วันที่ 15 ต.ค. 2022
Thank you for your staying and comments We are looking forward to see you againHave a nice day
When i booked was $470 but need to pay $646 at the hotel. Suppose to lock the price rather then just book last minute..😮
Lee Keang
เข้าพัก 3 คืน, กันยายน 2022
การตอบกลับจาก Hotel replied วันที่ 15 ต.ค. 2022
Booking from online and rate is confirmed from voucher , check in will be the same, hotel will accordingly to online agent voucher to charge accordingly, if any rate variance please contact online agent customer service again . Online agent will explain to you clear about your charge. Sorry for any inconvenience caused Have a nice day