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Reviews of Holiday Inn Express Southfield-Detroit, an IHG Hotel

2.5 out of 5
Holiday Inn Express Southfield-Detroit, an IHG Hotel
25100 Northwestern Hwy, Southfield, MI

Reviews

7.4

Good

Rating 10 - Excellent. 75 out of 201 reviews" "
Rating 8 - Good. 52 out of 201 reviews" "
Rating 6 - Okay. 28 out of 201 reviews" "
Rating 4 - Poor. 19 out of 201 reviews" "
Rating 2 - Terrible. 27 out of 201 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Tracie

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff were all very nice.
Stayed 4 nights in Apr 2024

10/10 Excellent

Andre

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beaitiful, Quiet and Comfortable
Stayed 1 night in Apr 2024

8/10 Good

Andrew

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was GREAT and gave us 2 bed room instead of one bed room for no additional charge. One of the other guests was smoking pot in their room which caused the smell to go all over the halls but all and all very nice. VERY comfortable beds with lots of pillows. Love that. Thank you to the very friendly staff. We didn't use the pool but it looked very clean and well maintained.
Stayed 1 night in Apr 2024

10/10 Excellent

Diamond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Nicole

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, property conditions & facilities
A lot of stains on the wall and the floor.
Stayed 1 night in Mar 2024

10/10 Excellent

Chuck

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

LaTasha

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean. The staff is friendly…the hotel Is pet-friendly the only issue I had was getting housekeeping to clean my room while I was there….other than that I truly recommend this hotel!
Stayed 3 nights in Mar 2024

4/10 Poor

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Kristen

Stayed 2 nights in Mar 2024

4/10 Poor

LaTreece

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
So dirty bed bugs pool water dirty just no! Staff was nice and understand though. I’m sorry just not with them bed bugs
Stayed 1 night in Mar 2024

2/10 Terrible

LaTreece

Disliked: Staff & service, property conditions & facilities
Dirty loud.
Stayed 1 night in Mar 2024

10/10 Excellent

William, Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is vary Courteous
Stayed 1 night in Feb 2024

2/10 Terrible

Joanne

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Pool was over crowded with people vaping
Stayed 1 night in Feb 2024

10/10 Excellent

William, Shelby

Stayed 2 nights in Feb 2024

10/10 Excellent

Chrishay

Stayed 2 nights in Feb 2024

2/10 Terrible

Tamara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to dinning. Location.
Stayed 2 nights in Jan 2024

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Very clean and homey. I would definitely recommend this place.
Stayed 1 night in Jan 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were huge! Not the cleanest. MOST staff was kind and accommodating (until there was a problem and then "manager isn't here).
Stayed 3 nights in Jan 2024

8/10 Good

Ariana

Stayed 1 night in Jan 2024

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very outdated and rooms was not cleaned. We asked for a difference room became the first room was dirty and window was broken. Hallways smelled like a mixture of weed and grease. 2nd room the room was a little better but the toilet seat was broken and the back of the toilet was leaning.
Stayed 1 night in Jan 2024

2/10 Terrible

Shantay

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy behind counter told my kids they could not enter pool because some white lady and her two toddler children have a private pool session for the entire day they tried doing it the day before as after I requested for management I was then told few minutes before manager arrival that the pool was down for problem then we where been watched and followed the whole entire time while we ate breakfast we are black African American people when I call Expedia agent they said the front desk man told them that people had to be 18 and up of age to get in the pool refused some of my refund bAck I talk to manager he said they would accommodate me nothing was accommodated but a card with his name

8/10 Good

Warren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

2/10 Terrible

Steven

Disliked: Staff & service
They refused to give me deposit back after I checked out.

10/10 Excellent

Rami

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice

10/10 Excellent

Sami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel and the staff was amazing
Stayed 6 nights in Dec 2023

10/10 Excellent

Jasmine

Stayed 1 night in Dec 2023

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Traci

Stayed 1 night in Dec 2023

10/10 Excellent

Christiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

LaYvonne

Liked: Cleanliness, staff & service, amenities
The bed was not made but the staff added clean towels. The toilet paper stand was broken.
Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was a great surprise. Heated pool.
Stayed 1 night in Nov 2023

10/10 Excellent

Alexis, Brown deer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast options
Stayed 1 night in Nov 2023

8/10 Good

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Brittany

Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Wendy

Stayed 2 nights in Nov 2023

10/10 Excellent

Angi

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, very clean
Stayed 1 night in Nov 2023

8/10 Good

Henry

Stayed 1 night in Nov 2023

10/10 Excellent

Rebecca

Stayed 1 night in Oct 2023

10/10 Excellent

Greg

Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Service
Customer service could have been better
Stayed 1 night in Sep 2023

6/10 Okay

Michael

Stayed 3 nights in Sep 2023

6/10 Okay

Diana

Business traveller
Liked: Staff & service
Not a great stay overall
You still use Spyro foam plates and plastic utensils, which is nor eco-friendly at all, I had to switch rooms 3 times, because first AC was not working, no towels, and phone was not working either, then second room, had carpet super dirty with all kinds pf stains, plus shower was licking all over the place to the ceiling and outside shower, 3rd room, was better overall, but in front of the elevator si you could hear all guests and their business, overall was not a pleasant stay but had no other choice.
Stayed 13 nights in Aug 2023

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice and clean staff is friendly room had space the children enjoyed themselves
Stayed 1 night in Sep 2023

4/10 Poor

Jennifer

Business traveller
Disliked: Cleanliness, property conditions & facilities
Our room was dirty. The door barely worked. We had to hip check it to open it. The walls and carpet and furniture was damaged. The bathroom wasn’t clean. The general overview of the hotel wasn’t terrible but our room.. and a few others we seen.. not so nice.
Stayed 3 nights in Aug 2023