Bar (on property)

Reviews of Sheraton Dallas Hotel

4 out of 5
Sheraton Dallas Hotel
400 Olive St, Dallas, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 517 out of 1004 reviews" "
Rating 8 - Good. 242 out of 1004 reviews" "
Rating 6 - Okay. 108 out of 1004 reviews" "
Rating 4 - Poor. 69 out of 1004 reviews" "
Rating 2 - Terrible. 68 out of 1004 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Janet

Business traveller, Travelled with group
Liked: Cleanliness
The hotel was average. I expected more choice when it came to dinning.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 27 Mar 2024
Dear Janet, Thank you for reviewing your recent stay. We have taken note of your feedback regarding our food choices; we always appreciate hearing from our guests and learning what would enhance their visit. It was our pleasure hosting you, and we hope to see you again soon. Sincerely, Chandana Weerasekara Hotel Manager

10/10 Excellent

Hollie, Fort Worth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only had an overnight stay but the bed was so comfortable and the bar just the right spot after our concert.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Hollie, Thank you for choosing the Sheraton Dallas Hotel for your overnight stay. We are glad you appreciated our comfortable beds and that you had a great time at our in-house bar. We enjoyed serving you and look forward to hosting you again soon. Sincerely, Chandana Weerasekara Hotel Manager

10/10 Excellent

Thomas F

Liked: Cleanliness, staff & service, property conditions & facilities
All parts were connected to the various exhibit areas, ball rooms, and meeting rooms
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 17 Mar 2024
Dear Thomas, Thank you for sharing your feedback regarding your visit to the Sheraton Dallas Hotel. We appreciate your observations and are pleased to know you found the connectivity of our property convenient during your time with us. It was a pleasure having you, and we look forward to you are already planning another visit our way. Sincerely, Chandana Weerasekara Hotel Manager

10/10 Excellent

Clara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location. I didnt leave the hotel because what I was doing was at there. It was convenient, I didnt like the use of the elevator system and the stairway. There were too many ppl to use the elevator and the stairway didnt access where we needed to go, which was in another tower.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tenequa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did appreciate they had the "birds' nearby for quick transportation.
Stayed 3 nights in Mar 2024

4/10 Poor

EDDIE

Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 13 Mar 2024
Dear Eddie, Thank you for taking the time to post your rating. It is disappointing to see we did not live up to our usual high standards, and we are truly sorry your stay was anything less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Chandana Weerasekara Hotel Manager

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, central location
Stayed 1 night in Mar 2024
Response from Hotel Manager on 6 Mar 2024
Dear Jenny, Thank you for selecting us. We are delighted you could enjoy our clean property and exceptional downtown location in the vibrant Arts and Financial District. It was a pleasure having you as our guest, and we look forward to welcoming you back to the Sheraton Dallas Hotel. Sincerely, Chandana Weerasekara Hotel Manager

10/10 Excellent

MONICA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Yazmin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Manager on 1 Mar 2024
Dear Yazmin, Thank you for the generous rating. We are thrilled we met your expectations for a fantastic stay at the Sheraton Dallas Hotel. We look forward to having the pleasure of doing so again on your next visit to the area. Sincerely, Chandana Weerasekara Hotel Manager

10/10 Excellent

Temica

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel will stay again
Stayed 1 night in Feb 2024
Response from Hotel Manager on 15 Feb 2024
Dear Temica, Thank you for reviewing your stay at the Sheraton Dallas Hotel. We are charmed to know we met all of your expectations and that you loved our beautiful property. We look forward to your return and wish you all the best with your travels. Sincerely,Chandana Weerasekara,Hotel Manager

8/10 Good

Isa

Travelled with group
Liked: Cleanliness, staff & service
Your staff was some of best employees. AWESOMEExcellent PROFESSIONALS. IT WAS LACK OF CERTAIN AMENITIES MISSING AND PARKING COST OUTLANDISH.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 9 Feb 2024
Dear Isa, Thank you for choosing to stay with us at the Sheraton Dallas Hotel. We are glad to know you were pleased with the thoughtful service you received from our associates, and we will surely share your kind compliments with them for a job well done. However, we regret not meeting some of your expectations, and we are sorry for your disappointment with regard to the lack of amenities. We are grateful for your feedback as we are always looking for ways to improve our guest experience. We hope to see you again on your future visit to the area and wish you all the best with your travels. Sincerely,Chandana Weerasekara,Hotel Manager

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here. Everything we experienced while there (although a short stay) was great. Will stay again when in the area. Very clean and professional staff.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Jerry, Thank you for taking the time to share your honest feedback regarding your recent stay at the Sheraton Dallas Hotel. Your compliments were a pleasure to read, and we were delighted to learn that our associates took great care of you. We will share your great remarks with our entire team. Thank you again, and we look forward to your return visit. Sincerely, Chandana Weerasekara Hotel Manager

10/10 Excellent

Fred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Fred,Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at the Sheraton Dallas Hotel. We would love to host you again someday for yet another unforgettable visit.Sincerely,Chandana WeerasekaraHotel Manager

8/10 Good

Josalyn

Travelled with group
Liked: Cleanliness, staff & service

8/10 Good

Christi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Ashley

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was for my anniversary and we spent $500 for the night. The first room was small, musty, the lamps were broken so I had to get ready for dinner in the dark due to lack of time to change rooms, and the AC was ticking when it was running. We changed rooms and were put in the deluxe king. We were shocked to basically walk into an identical room 20 floors up. The only difference was the lamps. Nothing deluxe about it. We were told our $32 parking would be comped due to the inconvenience, yet when we left after check out we of course had to pay to leave the parking garage. We came back to our room from our events that evening to see multiple escorts walking with men in the lobby and sticky elevator floors. For this to have been a luxury hotel price, we got a motel 6 experience with a view of downtown Dallas. Didn’t even get free breakfast and we didn’t want to hand over another $50 for what probably would’ve been a mediocre breakfast buffet. We checked out at 8 am. Not what I had imagined for my 11th anniversary. Disappointing to say the least. The room doesn’t look anything like the pictures advertised. We will never be back.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 11 Dec 2023
Dear Ashley, Thank you for reaching out with your concerns. It is apparent that we missed several opportunities to create the comfortable stay you anticipated and deserve; we truly regret not meeting your expectations. Your comments regarding the condition of our accommodations have been duly noted, and we are committed to enhancing the overall guest experience by addressing these concerns. We are also sorry to hear you have not received what was promised and will look into this further. Furthermore, we are concerned to read your specific comments regarding the situation you witnessed in our lobby. Such observations are taken very seriously, and we will have our security team investigate the details. Thank you for your valuable feedback, and we hope to have another opportunity to provide you with the stay you deserve.Sincerely,Chandana WeerasekaraHotel Manager

8/10 Good

denise

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room was comfortable and nice. Only drawback was the long line to checkin at 9:30 pm on a Tuesday.
Stayed 1 night in Nov 2023

8/10 Good

Karen

Stayed 2 nights in Dec 2023

10/10 Excellent

Ravneet

Stayed 3 nights in Nov 2023

10/10 Excellent

Anita

Stayed 1 night in Nov 2023
Response from Hotel Manager on 10 Dec 2023
Dear Anita, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Sheraton Dallas Hotel; we hope to see you again soon. Sincerely,Chandana WeerasekaraHotel Manager

10/10 Excellent

Aron

Stayed 2 nights in Sep 2023
Response from Sheraton Dallas on 16 Nov 2023
Thank you!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent stay.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 8 Nov 2023
Dear Michael, Thank you for choosing the Sheraton Dallas Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Chandana Weerasekara Hotel Manager

8/10 Good

Tyler

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Sheraton Dallas on 10 Nov 2023
Thank you for staying with us!

10/10 Excellent

Larry

Stayed 1 night in Nov 2023
Response from Sheraton Dallas on 6 Nov 2023
Thank you!

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is walking distance to Museums and restaurants. No other shopping around other than hotel gift shop
Stayed 4 nights in Oct 2023
Response from Sheraton Dallas on 30 Oct 2023
Thank you Diane for your review. We are glad you enjoyed your stay!

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sheraton Dallas Team on 30 Oct 2023
Thank you for your business. We hope to see you soon!

10/10 Excellent

Amanda, Coppell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and easy. Very polite service. The hotel was clean and the room was spacious.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 24 Oct 2023
Dear Amanda, Thank you for choosing Marriott and for taking the time to post a review. We are delighted to exceed your expectations with our efficient check-in, friendly service, and fresh and spacious accommodations! It was our pleasure accommodating you, and we hope you will make the Sheraton Dallas Hotel your home away from home whenever your travels bring you to our city. Sincerely,Chandana WeerasekaraHotel Manager

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 24 Oct 2023
Dear Karen, Thank you for rating your stay at the Sheraton Dallas Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely,Chandana WeerasekaraHotel Manager

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jul 2023
Response from Hotel Manager on 20 Oct 2023
Dear Jose,Thank you for choosing the Sheraton Dallas Hotel. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Chandana WeerasekaraHotel Manager

8/10 Good

Rusty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Hotel Manager on 23 Oct 2023
Dear Rusty, It was a pleasure having you as our guest at the Sheraton Dallas Hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your rating. We look forward to hosting you again soon.Sincerely,Chandana WeerasekaraHotel Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 15 Oct 2023
Dear Steven, Thank you for the perfect rating. We are glad you had a wonderful time at Sheraton Dallas Hotel. It was a pleasure having you as our guest, and we look forward to accommodating you again soon. Sincerely, Chandana Weerasekara Hotel Manager

8/10 Good

Aaron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay
Sheraton is always a great stay when traveling to Dallas for the OU/TX football game. It does get extremely busy, so you need to try to arrive early or you will miss out on Valet Parking. Our room would not cool down to the desired temperature, but the rest of the accomodations were great. Great location, great service, great hotel bar/restaurant etc.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 11 Oct 2023
Dear Aaron, Thank you for evaluating your stay at the Sheraton Dallas Hotel. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with our ideal location, friendly service, and amazing restaurant/bar. We are grateful for the feedback that helps us enhance our guest experience. We appreciate your business and hope to welcome you back soon for another enjoyable stay.Sincerely,Chandana Weerasekara,Hotel Manager

10/10 Excellent

Presley

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very clean, felt safe during our stay and we were even upgraded to an executive suite without extra pay which was awesome. Will definitely come back to this place! Front desk lady was very helpful and sweet.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 23 Oct 2023
Dear Presley, Thank you for taking the time to share your honest feedback regarding your recent stay at the Sheraton Dallas Hotel. Thank you for highlighting our friendly staff, attentive service, and fresh accommodations. We will share your great remarks with our entire staff. Thank you again, and we are excited to welcome you back very soon.Sincerely,Chandana WeerasekaraHotel Manager

10/10 Excellent

brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was wonderful.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 9 Oct 2023
Dear Brandon, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations with our fresh accommodations and friendly staff! It was our pleasure accommodating you, and we hope you will make the Sheraton Dallas Hotel your home away from home whenever your travels bring you to our city. We look forward to your next visit!Sincerely,Chandana WeerasekaraHotel Manager

6/10 Okay

Ashley

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on 5 Oct 2023
Dear Ashley, Thank you for being our guest and for rating your experience. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Chandana WeerasekaraHotel Manager

10/10 Excellent

Jo Lynn, San Antonio

Stayed 3 nights in Sep 2023
Response from Hotel Manager on 22 Oct 2023
Dear M. Lynn, Thank you for letting us know your visit to the Sheraton Dallas Hotel was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Sincerely,Chandana WeerasekaraHotel Manager

10/10 Excellent

Deanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Jul 2023
Response from Hotel Manager on 2 Oct 2023
Dear Deanna, Thank you for being our guest and for the five-star rating. It is excellent to learn how much you enjoyed your time at the Sheraton Dallas Hotel and that we exceeded all of your expectations. It was a pleasure serving you, and we can not wait to share another fantastic experience with you soon. Sincerely, Chandana Weerasekara Hotel Manager

10/10 Excellent

Terrence

Travelled with family
Clean and attracted
Stayed 1 night in Sep 2023
Response from Hotel Manager on 9 Oct 2023
Dear Terrence, Thank you for choosing to stay with us at the Sheraton Dallas Hotel. We are thrilled to receive your thoughtful review and are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return to the city. Have a wonderful day, and travel safely.Sincerely,Chandana WeerasekaraHotel Manager

10/10 Excellent

Lori

Stayed 1 night in Sep 2023
Response from Sheraton Dallas on 30 Oct 2023
Thank you, we hope to welcome you back soon!

10/10 Excellent

Arianna

Stayed 1 night in Sep 2023
Response from Hotel Manager on 9 Oct 2023
Dear Arianna, Thank you so much for the perfect rating of your time at Sheraton Dallas Hotel. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Sincerely,Chandana WeerasekaraHotel Manager

8/10 Good

Guillermina

Stayed 1 night in Sep 2023
Response from Hotel Manager on 30 Sep 2023
Dear Guillermina, It is wonderful to know you enjoyed everything about your time at the Sheraton Dallas Hotel and that we exceeded your expectations. We strive to provide everything needed for the perfect stay. We truly appreciate your nice rating and look forward to you being able to revisit us soon. Sincerely, Chandana Weerasekara Hotel Manager

10/10 Excellent

Alexandria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very big! It was nice and clean and lots of places to choose from to eat, inside and around the hotel! I slept like a baby during my stay but my sister said she could hear the doors slamming next door, but other than that I loved this place!
Stayed 1 night in Sep 2023
Response from Sheraton Dallas on 30 Oct 2023
Thank you for your feedback! We hope to welcome you back soon.

10/10 Excellent

Kenny

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it all!
Stayed 3 nights in Sep 2023
Response from Hotel Manager on 7 Sep 2023
Dear Kenny, Thank you for your fantastic review and all the wonderful things you had to say about the Sheraton Dallas Hotel. It is always a pleasure to hear that our thoughtful service, spacious rooms, and prime downtown location helped to make your stay memorable. Thank you again for your feedback, and we look forward to being your home every time you visit Dallas.Sincerely,Chandana WeerasekaraHotel Manager

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was over all amazing. The self parking lot was full I was not able to park but still has to pay.
Stayed 1 night in Sep 2023
Response from Sheraton Dallas on 30 Oct 2023
Hello Sandra, we are glad to hear that our staff went above and beyond. We will forward your parking comments to appropriate department.

10/10 Excellent

Vera, Houston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was particularly friendly and very helpful in giving directions and answering questions regarding nearby attractions.
Stayed 3 nights in Sep 2023
Response from Hotel Manager on 5 Sep 2023
Dear Vera, Thank you for taking the time to share your honest feedback regarding your recent stay at the Sheraton Dallas Hotel. Your compliments were a pleasure to read, and we were delighted to learn that our associates took such great care of you. We will share your great remarks with our entire staff. Thank you again, and we look forward to welcoming you back very soon.Sincerely,Chandana WeerasekaraHotel Manager

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on 11 Oct 2023
Dear Jessica, Thank you for rating your stay at Sheraton Dallas Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely,Chandana Weerasekara,Hotel Manager

10/10 Excellent

Rosalio, Bartlett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 11 Oct 2023
Dear Rosalio, Thank you for rating your stay at Sheraton Dallas Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely,Chandana Weerasekara,Hotel Manager

8/10 Good

Claribel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we would stay again. I will say that for it to have been a Labor Day weekend and the weekend that a famous singer was having a concert in Dallas, they shouldn’t have been short staffed. We waited for a luggage cart that never came and valet service was very backed up when we arrived. Everyone was very nice though which I loved.
Stayed 1 night in Sep 2023
Response from Sheraton Dallas on 30 Oct 2023
Hello Claribel, we apologize for the wait with a luggage cart, and have forwarded your feedback to our bell team. We are glad our staff was welcoming, and you were able to enjoy your weekend.

10/10 Excellent

Teresa

Stayed 1 night in Sep 2023
Response from Hotel Manager on 9 Oct 2023
Dear Teresa, Thank you so much for the perfect rating of your time at Sheraton Dallas Hotel. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Sincerely,Chandana WeerasekaraHotel Manager

2/10 Terrible

Vattaly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service!!
The room was freezing the couch had dog hair and towels smelled gross!!!
Stayed 1 night in Sep 2023
Response from Hotel Manager on 19 Sep 2023
Dear Vattaly, Thank you for taking the time to share your review. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit. We will share your comments with appropriate individuals as we strive to enhance our guest experience going forward. We are grateful for your patience, and we hope you will give us another chance to make a better impression. Sincerely,Chandana Weerasekara,Hotel Manager