บริเวณภายนอก

รีวิว ฮอลิเดย์อินน์ ดัลลาสมาร์เก็ตเซ็นเตอร์ - เครือโรงแรมไอเอชจี

3 out of 5

รีวิว

7.4

ดี

คะแนน 10 - ดีเลิศ 444 จาก 1436 รีวิว" "
คะแนน 8 - ดี 433 จาก 1436 รีวิว" "
คะแนน 6 - พอใช้ 261 จาก 1436 รีวิว" "
คะแนน 4 - แย่ 160 จาก 1436 รีวิว" "
คะแนน 2 - แย่มาก 138 จาก 1436 รีวิว" "

7.8/10

ความสะอาด

8.4/10

พนักงานและบริการ

6.6/10

สิ่งอำนวยความสะดวก

7.0/10

สภาพของที่พักและสิ่งอำนวยความสะดวก

6.8/10

ความเป็นมิตรต่อสิ่งแวดล้อม

รีวิว

6/10 พอใช้

Tissy

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด
It was an okay stay .
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก FRONT DESK วันที่ 28 มี.ค. 2024
Dear Tissy, Thank you for your rating regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay. We value your rating and welcome the opportunity to serve you again. Sincerely,Christina O.Front Desk

4/10 แย่

Gabriela

เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัว
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Old building with many maintenance faults. The extractor in the restroom didn't work. Very noisy AC. The carpet has many stains. The hot water was not very hot. They did not provide safe boxes. And the neighbors were so loud, you could hear everything from the aisle.
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Kenny วันที่ 26 มี.ค. 2024
"Dear Gabriela,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments,

2/10 แย่มาก

KI

เดินทางเพื่อธุรกิจ
one of the dirtiest hotel I ever been into Also internet is very slow or not working
เข้าพัก 4 คืน, มีนาคม 2024
การตอบกลับจาก Kenny วันที่ 26 มี.ค. 2024
"Dear Ki,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday inn.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments,

8/10 ดี

Carlos

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
It is just across the street from the Dallas Market Place, but it is very dangerous to go across the street.
เข้าพัก 5 คืน, มีนาคม 2024
การตอบกลับจาก Kenny วันที่ 25 มี.ค. 2024
"Dear Carlos,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at Holiday inn.

6/10 พอใช้

Lilian, MIAMI

เดินทางเพื่อธุรกิจ, เดินทางกับคู่รัก
We chose this hotel because of the proximity to Dallas Market Place. The hotel is walking distance, but run down and very basic.
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Kenny วันที่ 22 มี.ค. 2024
"Dear Lilian,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn.

10/10 ดีเลิศ

simona

เดินทางกับครอบครัว
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
sufficiente, ma da ristrutturare
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Kenny วันที่ 15 มี.ค. 2024
Dear Simona,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at Holiday Inn.

8/10 ดี

SM

ชื่นชอบ: ความสะอาด
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก dsmith85 วันที่ 1 มี.ค. 2024
"Dear Sm,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at Holiday Inn.

8/10 ดี

Jesus

ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก dsmith85 วันที่ 1 มี.ค. 2024
"Dear Jesus,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at Holiday Inn.

10/10 ดีเลิศ

Christi

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Older property, clean, very friendly staff.
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Dsmith วันที่ 24 ก.พ. 2024
"Dear Christi,Thank you for taking the time to tell us about your experience and your kind words at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn and we are in a current renovation, and if I can be of assistance to you, please contact me directly at Holiday Inn.

2/10 แย่มาก

FRANK

เดินทางกับคู่รัก
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
NO HOT WATER. FRIDGE NOT WORKING
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Dsmith วันที่ 24 ก.พ. 2024
"Dear Frank,Thank you for choosing Holiday and for taking the time to provide feedback about your experience at Holiday Inn.I would like to start by apologizing to you for not meeting your expectations and I would like to get your full name or room you stayed in. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn.

10/10 ดีเลิศ

Edgar

ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
Good service!!
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Dsmith วันที่ 19 ก.พ. 2024
Dear Edgar,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at Holiday Inn.

10/10 ดีเลิศ

Ozzie

ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
The front desk staff was very polite and extremely professional throughout my stay. The location and price is a steal .
เข้าพัก 5 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Dsmith วันที่ 13 ก.พ. 2024
"Dear Ozzie,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us and thank you for your survey score. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing [BRAND], and if I can be of assistance to you, please contact me directly at Holiday Inn.

4/10 แย่

Mark

เดินทางเพื่อธุรกิจ
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Property is run down and in need for a refresh. Area is not the best with limited dining options within walking distance.
เข้าพัก 7 คืน, มกราคม 2024
การตอบกลับจาก Dsmith วันที่ 3 ก.พ. 2024
"Dear Mark,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience during your stay.I would like to start by apologizing to you for not meeting your expectations and we are currently going through a full renovation. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly Holiday Inn.

10/10 ดีเลิศ

Kevianno

ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great superb customer service by Christina front desk manager and all of her staff behind the counter , also maids are super hospitable Helpfull. I wi definitely continue to stay here it’s safe quiet convenient spot to everything. Thank you Holiday inn Market center.
เข้าพัก 4 คืน, ตุลาคม 2023
การตอบกลับจาก Dsmith วันที่ 2 ก.พ. 2024
"Dear Kevianno,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us and we really appreciate your feedback. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing [BRAND], and if I can be of assistance to you, please contact me directly at Holiday Inn.

10/10 ดีเลิศ

Francis

ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 4 คืน, มกราคม 2024
การตอบกลับจาก Dsmith วันที่ 1 ก.พ. 2024
"Dear Francis,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing [BRAND], and if I can be of assistance to you, please contact me directly at Holiday Inn.

10/10 ดีเลิศ

Jackie

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Love everything about it
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Dsmith วันที่ 5 ก.พ. 2024
"Dear Jackie,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us and we really appreciate your feedback . We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at Holiday Inn.

4/10 แย่

Tammy

เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัว
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
We checked into the hotel and when entering our room, it smelled like sewer so bad that we asked to be moved. In our new room, the shower knob was broken so we could not get any hot water. They came to fix the knob the next day but the best you could get was lukewarm water. Not to mention the motel was full and they only had one elevator working out of 3. After searching reviews seems the elevators have been down for multiple years. There was no hair dryer, refrigerator, or Microwave in the room. The ice machine on our floor was broke. The iron was broken so we had to ask for it to be replaced. Needless to say, we won't be staying here again!
เข้าพัก 4 คืน, มกราคม 2024
การตอบกลับจาก Dsmith วันที่ 27 ม.ค. 2024
"Dear Tammy,Thank you for choosing Holiday inn and for taking the time to provide feedback about your experience during your stay.I would like to start by apologizing to you for not meeting your expectations and the issues you had with the shower and smell. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn.

4/10 แย่

steven naturale

เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Dsmith วันที่ 23 ม.ค. 2024
"Dear Steven Naturale,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience during your stay.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn.

4/10 แย่

Kady

เดินทางเพื่อธุรกิจ, เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Property is very dated. Only one working elevator. Front sliding door you have to manually open. Phone didn’t work. Heat didn’t work. Keys didn’t work. Overall just an annoying stay.
เข้าพัก 5 คืน, มกราคม 2024
การตอบกลับจาก Dsmith วันที่ 19 ม.ค. 2024
"Dear Kady,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience during your stay.I would like to start by apologizing to you for not meeting your expectations and having annoying stay, but we are currently in a renovation progress. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn.

2/10 แย่มาก

Joseph

เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Dsmith วันที่ 17 ม.ค. 2024
"Dear Joseph,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience during your stay.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future, but I notice you did not leave any comments.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn.

6/10 พอใช้

Heather

เดินทางกับคู่รัก
They currently have a lot of maintenance going on, 3 of 4 elevators out of order, main bathroom out of order, front door has to be manually pushed open
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Dsmith วันที่ 8 ม.ค. 2024
"Dear Ms./Mrs. Heather , Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn.Sincerely,MOD

10/10 ดีเลิศ

Daniel

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great place and close to bars restaurants etc. staff were friendly. Would stay again
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Dsmith วันที่ 8 ม.ค. 2024
"Dear Mr. Daniel,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future and if you have any questions please contact us at the Holiday Inn hotel.

8/10 ดี

Steven

ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Liked the hotel was roomy, updated and the nice restaurant for breakfast. I did not like the location with hardly any restaurants nearby, as well as the exterior was outdated.
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Dsmith วันที่ 8 ม.ค. 2024
"Dear Mr. Steven,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future and if you have any questions please contact us at Holiday Inn hotel.

8/10 ดี

Quyen

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Very outdated hotel. Wallpaper falling off the walls, shower is little crusty. Beds are clean. Customer service was good!
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Dsmith วันที่ 7 ม.ค. 2024
I have already responded to this review twice, yesterday and today.

6/10 พอใช้

Jonathan

เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Dsmith วันที่ 21 ม.ค. 2024
"Dear Jonathan,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience during your stay.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn.

8/10 ดี

Dominique

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
The room was comfortable, and I liked the fact that they provided good quality dove soap because I have sensitive skin. The area was a little bit shady with many homeless people, and unfortunately there was no breakfast because it was Christmas.
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Dsmith วันที่ 31 ธ.ค. 2023
"Dear Mr. Dominique,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. If you have any questions please contact the Holiday Inn hotel.

6/10 พอใช้

Margaret

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
This place is convenient for Market Center or Medical Center. Bed was comfortable. Everything was reasonably clean. But the place is not in good shape. Dingy carpet, uneven floors, no decor, 2 out of 3 elevators broken. Previous flaws painted over, instead of fixed. I’m rather shocked that Holiday Inn is ok having its brand name on this place.
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Dsmith วันที่ 24 ธ.ค. 2023
"Dear Margaret,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the Holiday Inn hotel.

10/10 ดีเลิศ

Cindy

เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Dsmith วันที่ 21 ธ.ค. 2023
"Dear Ms./Mrs. Cindy,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please me at Holiday Inn.

2/10 แย่มาก

Tameka

เดินทางกับคู่รัก
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
การตอบกลับจาก Dsmith วันที่ 5 ก.พ. 2024
"Dear Tameka,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience during your stay.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn.

8/10 ดี

bernice m.

เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Dsmith วันที่ 21 ธ.ค. 2023
"Dear Mr./Mrs. Bernice MThank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please call the hotel directly.

10/10 ดีเลิศ

Michael

ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Dsmith วันที่ 21 ธ.ค. 2023
"Dear Mr./Mrs. Michael,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please call us directly here at the Holiday Inn.

10/10 ดีเลิศ

Paul

ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
Front sliding door was not working. Elevator still not working since the last time I was there in Sept. Also took awhile for the hot water to get hot in both sink and shower.
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Dsmith วันที่ 21 ธ.ค. 2023
"Dear Mr./Mrs. Paul,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

6/10 พอใช้

Kiel

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Staff was very friendly and helpful, but the property needs a lot of maintenance done. Very close to train tracks, so you'll hear the DART go by until around 10pm.
เข้าพัก 11 คืน, พฤศจิกายน 2023
การตอบกลับจาก Dsmith วันที่ 9 ธ.ค. 2023
Hello Kiel, I would like to thank you for your comments on the your stay with us because your comments help us to know what we need to accomplish in our hotel. We are in the process of renovating the hotel which is very much needed and during your stay if you have any issues with the room you are in like its to noisy or the room is to close to the elevator, let the front desk know and we will be more then happy to get you taken care of. Once again thank you for your comments and we hope to see you again.

2/10 แย่มาก

Cheng

ไม่ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Front Desk วันที่ 9 ธ.ค. 2023
Dear Cheng,Thank you for your rating about your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay. We value your feedback and welcome the opportunity to serve you again. Sincerely,Christina O.Front Desk

2/10 แย่มาก

Juan

ไม่ชื่นชอบ: ความสะอาด
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก dsmith85 วันที่ 7 ธ.ค. 2023
I would like to thank you for time to score your stay with us. We are in the process of updating the property in every way and I would like to apologize for your experience you had during your stay with us. I hope in the near future you will give us another chance to wow you as the the property is being updated.

6/10 พอใช้

Nicolai

ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Safe, easy parking. Very ran down property. Heating in the room didn’t work
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก dsmith85 วันที่ 7 ธ.ค. 2023
Hello, I am very sorry you experience these issues during your stay and I do understand. We are in the process of updating the property and we are taking baby step in this process. We hope that you will give us another chance to wow you and I like to thank you for your comments on the parking and safety of the property.

6/10 พอใช้

Brian

เดินทางเพื่อธุรกิจ, เดินทางกับคู่รัก
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
First thing you see is all but one elevator are working. Once we get up to the floor with our room, there is a very bad musky odor. Entered the room which was pretty clean. Bed was hard, shower was mediocre at best. Hot water was hard to find. My wife found a long black hair on her towel. My wife has very short hair and it’s not black so it did not come from her or myself. Location was close to UTSW medical so it was convenient but being on Harry Hines Blvd, it’s not safe after dark. Fix elevators, replace carpet, redecorate and add security and it would be a place in which HolidayInn could be proud.
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก dsmith85 วันที่ 7 ธ.ค. 2023
Hello, Brian I want to thank you for your comments and we are in the process of updating the hotel and we do understand the issues you experienced during your stay. If during your stay you have these issues please notify the front desk and they will take care of you. We do have security from 10:00pm to 6:00am every day. We hope you give us another chance to wow you with our up coming renovation. Thank you again for comments and we really appreciate your honesty.

4/10 แย่

Michelle

เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Airconditioning did not work in the room. Smelled of mold/mildew.
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก dsmith85 วันที่ 7 ธ.ค. 2023
Hello, Michelle I would like to thank for your comments and I would like to apologize for your experience during your stay, your comments helps to gage what need attention and what we need to worked on. We are in the process of renovating this property and hope to have everything updated soon. In the future if you run into these issues again please alert the front desk and they will get you take care of on these issues. I want to thank you for taking time out to notify us of your experience and we really appreciate that.

10/10 ดีเลิศ

Paul

ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก dsmith85 วันที่ 7 ธ.ค. 2023
Hello, Paul thank you very much for taking the time to take our survey and for for scoring us a 5 out 5, so I take it that you had a good stay and maybe experience a few issues but look like it was a good stay for you. We are in the process of updating this property as well as working on the elevators. Again I want to thank you for your time.

10/10 ดีเลิศ

Jesus

เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Front Desk วันที่ 9 ธ.ค. 2023
Dear Jesus, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,CHRISTINA O.FRONT DESK

4/10 แย่

Shana

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Needs serious attention.
Needs serious attention. Had ants in the room, TV did not work and not to clean.
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Front Desk วันที่ 19 พ.ย. 2023
Dear Shana,Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,Christina O.Front Desk

6/10 พอใช้

Paul

เดินทางเพื่อธุรกิจ
Ok property but electrical issues meant no wifi was available and the elevators were inconvenient due to ongoing upgrades
เข้าพัก 4 คืน, พฤศจิกายน 2023
การตอบกลับจาก Front Desk วันที่ 19 พ.ย. 2023
Dear Paul, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,Christina O.Front Desk

4/10 แย่

Candi

เข้าพัก 5 คืน, พฤศจิกายน 2023
การตอบกลับจาก FRONT DESK วันที่ 15 พ.ย. 2023
Dear Candi, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay. We value your comments and welcome the opportunity to serve you again. Sincerely,Christina O.Front Desk

8/10 ดี

James

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I enjoyed the breakfast buffet. It was a nice hotel.
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Christina O. วันที่ 15 พ.ย. 2023
Dear James, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,CHRISTINA O.FRONT DESK

2/10 แย่มาก

Alicia

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
No phone or internet. Bed had a huge dip in the middle. Three of the four elevators were not working. Restaurant and bar are closed and have been for 3yrs. Pool not in service. Ice machines not in service.
เข้าพัก 5 คืน, พฤศจิกายน 2023
การตอบกลับจาก FRONT DESK วันที่ 15 พ.ย. 2023
Dea0r Alicia, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,Christina O.Front Desk

4/10 แย่

Andres

Not my best pick
Very bad state of the hotel… no internet… Only 1 of 3 elevators working, old hotel… humidity smell… not very nice, but cheap… I guess you get what you pay.
เข้าพัก 4 คืน, พฤศจิกายน 2023
การตอบกลับจาก FRONT DESK วันที่ 15 พ.ย. 2023
Dear Andres,Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,Christina O.Front Desk

2/10 แย่มาก

Nigel

เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก dsmith85 วันที่ 7 ธ.ค. 2023
Hello, Nigel I would like to thank for your the time you took to take our survey and I do apologize for bad experience you may have during your stay. I am not sure what your issues were but I would like you to know we are in the process of updating and renovating this hotel. It is a slow process but we are getting things done. I would like again to thank you for the time you took out to take our survey.

2/10 แย่มาก

Camilo

เดินทางเพื่อธุรกิจ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I have no idea how can a hotel operate without offering WI-FI or TV to their guests. That was my experience. AC sounded like a plane crashing, and the place should go through a full remodeling.
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Front Desk วันที่ 15 พ.ย. 2023
Dear Camillo, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,Christina O.Front Desk

10/10 ดีเลิศ

Debbie

ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Under renovation
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก FRONT DESK วันที่ 15 พ.ย. 2023
Dear Debbie, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,CHRISTINA O.FRONT DESK

6/10 พอใช้

Sharon

ชื่นชอบ: ความสะอาด
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Christina O. วันที่ 8 พ.ย. 2023
Dear Sharon,Thank you for your rating of our hotel. I am pleased to see you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.